A 03 QASP_Kitchen Personnel Services.pdf

Kitchen Personnel Services QASP

QUALITY ASSURANCE SURVEILLANCE

PLAN

for

KITCHEN PERSONNEL SERVICES

Reviewed: ____________________________ Approved:_________________________

Quality Assurance Evaluator Contracting Officer

128TH Air Refueling Wing

WI Air National Guard

Milwaukee, WI

Current Date: 29 October 2019

Section A

PURPOSE

1. This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for monitoring a Firm-Fixed-Price contract and a systematic approach for conducting the surveillance. It will be used by Contracting Officer Representative (COR) to insure the standards of the contract are being met.

2. Where appropriate, methods for administering and evaluating services not included in the Service Delivery

Summary are to be developed by the COR.

a. The government retains the right to inspect required tasks not shown on the Service Delivery Summary

(SDS). Inspection of these services will be in the same general manner as surveillance checklist items. The results of these inspections are documented and if necessary, provided to the Functional Commander/Functional Director

(FC/FD) and Contracting Officer (CO) for action.

b. The following non-SDS items may be observed periodically during the contract period.

NONE

3. Any nonconformance with contract requirements is a “defect”. The term “defective” is used in reference to a service output that does not meet the standard of performance specified in the contract for that service.

4. The QASP provides a systematic method to evaluate the services the contractor is required to furnish and not the details of how the contractor accomplishes the work. For all services, the plan utilizes Surveillance Inspections.

This surveillance adequately assures the government that the contractor’s performance is acceptable.

5. The QASP is based on the premise that the contractor and not the government, is responsible for management and quality control actions to meet the terms of the contract. The performance requirements recognize that the contractor is not a perfect manager and that unforeseen and uncontrollable problems do occur. Good management and use of an excellent quality control plan will allow the contractor to operate within specified performance requirements. COR’s are to be objective, fair, and consistent in evaluating contractor performance against the standards.

Section B

PROCEDURES

1. QUALITY ASSURANCE SCHEDULE

1.1. The COR will develop a checklist (see Section F) to use when conducting surveillance of the contractor’s performance as identified in the QASP.

2. ACTUAL SURVEILLANCE

2.1. Actual surveillance will be conducted as identified in the contract.

2.2. It is essential that the COR determine when periodic inspections will be accomplished in order to have an effective quality assurance surveillance system.

2.3. The COR will inspect task performance by either watching actual performance, physically checking an attribute of the completed task, checking a management information report, or otherwise inspecting the task or its results to determine whether or not the performance meets the standards contained in the contract.

2.4. All surveillance observations/inspections made by the COR will be recorded on the 128th KP Quality Assurance Inspection Checklist (see Section F) . The completed form becomes the official record of the contractor’s performance.

2.5. When a surveillance observation results in unacceptable service, the COR will record the information on the checklist and request the contractor to initial. If the service can be re-performed, request the contractor to re-accomplish the task or service. If the service cannot be re-performed, the deficiency will be a defect. The specific reason for unacceptable performance will be recorded on the checklist.

2.6. During the performance period, the COR may receive customer complaints about the quality of service, or may observe unacceptable performance by the contractor. These complaints and observations will be noted and should reinforce the accuracy of the sample results. Surveillance may, or may not, be counted as a defect. During a surveillance period, only one surveillance method may be used to cause less than maximum payment for the listed service.

3. The COR is required to accept contractor services and determine payment due. At the completion of each contract payment period (usually monthly), the COR must certify the services actually received under the contract by accomplishing the Acceptance in Wide Area WorkFlow (WAWF).

Section C

METHOD OF SURVEILLANCE

1. Method of surveillance will be monthly inspection and surveillance.

2. Monthly Inspection Checklists may be annotated at any time and at any location during the performance period, but shall be completed and signed at the end of each month.

3. If the COR does not evaluate the performance, task, report, area, etc., the item(s) not evaluated is/are deemed to have been acceptable.

4. Surveillance may also be conducted by Customer Surveys.

Section D

UNACCEPTABLE PERFORMANCE

1. When performance is determined unacceptable, the COR must inform the contractor’s on-site representative that performance is unacceptable and why, and request his or her initials and date on the surveillance form. By initialing and dating the form, the contractor’s on-site representative is acknowledging that he or she has been told of the unacceptable performance. He or she is not necessarily agreeing that the performance is unacceptable. If the contractor wants to dispute the results of the surveillance, the COR must refer them to the Contracting Officer for resolution of the matter.

2. The COR will notify the Contracting Officer of less than acceptable performance. Re-performance, where practical, will be required for unacceptable performance. If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract price. When the defect(s) in services cannot be corrected, the Government may:

2.1. Require the Contractor to take necessary action to ensure future performance conforms to contract requirements.

2.2. Reduce the contract price to reflect the reduced value of the services performed.

3. If the Contractor fails to promptly re-perform the services, or take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

3.1. By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the

Government that is directly related to the performance of such service or:

Request for Revised Quality Control Plan

Past Performance Documentation

Inspection of Services clause remedies

Cure Notice

Show Cause Notice

Termination for Default

Section E

Surveillance for Kitchen Personnel

1. This section identifies the method of surveillance the COR will use to verify the quality of the contractor’s performance. Surveillance methods are daily inspections and customer surveys.

2. Re-performance of unacceptable services at no additional cost is the preferred course of action when appropriate.

3. Surveillance will be performed as identified below.

PERFORMANCE OBJECTIVE PERFORMANCE STANDARD

Comply with sanitation requirements of the food code and state/local laws and regulations, which results in a satisfactory or better rating in Health

Inspections.

100% of the time

Satisfy facility manager and guests in reference to timeliness of service and courteousness of employees.

95% of monthly meal periods

Ensure clean trays, dishes, and utensils are available to guests in a timely manner.

95% of monthly meal periods

November 2019

KP Quality Assurance Surveillance Checklist

Date: _____________________

This checklist is to be completed by the Services Contracting Officer Representative (COR) at the end of each day during the RSD weekend before the Contractors depart. All items are in accordance with the Performance Work Statement.

COR Initials

______ All KP attendants were on time.

______ Attendants meet uniform requirements, i.e. Nametags, shirts identical, rubber aprons.

______ Attendants meet personal hygiene standards.

______ Contractor shall distribute customer evaluation forms and assist in collecting forms.

______ Contractor provided an on-site supervisor who is responsible for the performance; oversight only.

______ Contract supervisor shall have their own Quality Assurance checklist and provide to the COR prior to Government evaluation.

______ (Supplies): Contractor will provide a list of items that need to be ordered for the next month based on the inventory available on hand.

______ (Salad Bar) Set up and replenish foods as necessary to ensure availability to patrons.

______ (Main Line) Set up, serve and replenish foods as necessary to ensure availability to patrons.

______ (Short order line) Set up, serve and replenish foods as necessary to ensure availability to patrons.

______ Provide sufficient serving personnel to make sure that patrons can be served on the Main line, Short order line at rates described in PWS.

______ Replenish tableware and dining table items.

______ Ensure all condiments, utensils, silverware, trays, glasses kept stocked.

______ Clean up food or beverages spilled on floors, Mainline and Salad bar counters, or elsewhere in the serving and dining areas within 4 minutes from the time of spill and wet floor signs used.

______ Clean and sanitize food service equipment and utensils to remove food particles, other soil, grease, and cleaning or sanitizing agent residue.

______ Wash, rinse, sanitize, and air dry tableware, trays, cookware, and kitchen and serving line utensils after each use.

______ Dishes pass random inspections for cleanliness.

______ Clean ovens and ranges daily to remove food particles and thoroughly clean after each RSD.

______ Clean pass-through and other types of food holding cabinets (hot and cold) on the inside and outside after each meal to remove food particles.

______ Clean serving line (Main line and Salad Bar) fixtures, equipment, and all other equipment in the serving or dining area in or on which food is prepared, held or dispensed after each meal.

November 2019

______ Wipe the exterior of ice machines daily to remove soil and smudges. Sanitize scoops after each meal.

______ Clean coffee makers, milk dispenser, ice cream machine, coke machines and servers after each meal following manufacturer’s instructions. Sanitize and wipe away spills and exterior stains and smudges during and after each meal.

______ Drain (steam) tables and clean interior after each meal. Remove rust and scale after each RSD.

______ Clean and sanitize the tops of dining tables after each meal or as needed.

______ Wipe dining chairs or benches to remove all foreign objects, smudges, food particles, and liquids.

______ Drain and clean all types of dishwashing equipment after each use. Remove the curtains, spray arms, trays and other removable parts of dishwashing machines, clean and air dry.

______ Clean soiled trash cans and covers immediately after garbage or trash is emptied.

______ Break down cardboard containers and take them to the recycling/cardboard bin.

______ Clean all lavatories and locker rooms in assigned food service facilities.

______ Sweep sidewalks and clean up area around back door daily.

______ Utility closet is cleaned and neatly arranged; mops are rinsed then hung to dry; mop bucket emptied, and cleaned.

______ All sinks are cleaned and sanitized.

______ All kitchen and dining area floors have been swept and mopped or cleaned with floor machine.

______ Tables, chairs, napkins, salt & pepper, and equipment have been put away. (Sunday Only)

**This is a checklist only and by no means are all of the duties/responsibilities listed in the PWS**

This inspection checklist has been reviewed. The contractor’s performance is deemed

________ ACCEPTABLE ________ UNACCEPTABLE.

Services COR Name: _______________________________ Signature:________________________

I acknowledge that performance is deemed ________ ACCEPTABLE ________ UNACCEPTABLE. If unacceptable, I will make corrections this weekend or at a later date ____________ and will provide the Contracting Officer with comments and actions to ensure future performance conforms to contract requirements.

Contractor Supervisor Name: ___________________________ Signature:________________________

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