USER GUIDE AED 2024 (4).docx

STATE OF WISCONSIN

DEPARTMENT OF ADMINISTRATION

Division of Enterprise Operations State Bureau of Procurement

Contract User Guide Automated External Defibrillators (AEDs) & Accessories – 505ENT-O25-AEDANDACCS-00

Scope This is a non-mandatory contract for Automated External Defibrillators (AEDs) and for State of Wisconsin Agencies, UW-Campuses and municipalities. The contract has been made available by means of a collective purchase process by utilizing a National Association of State Procurement Officials (NASPO) contract which is led by the State of Oklahoma. Contracts are in the form of participating addendums (PA) with the vendors on the State of Oklahoma’s NASPO contract # SW0300. All Contractors must adhere to the language in the NASPO contract along with the specific language and terms and conditions in the PA’s from the State of Wisconsin.

Ordering

Purchasing Card (P-Card): The State of Wisconsin P-Card may be used on this contract when purchasing items. If you will be using your P-Card, be sure to advise the Contractor(s) when setting up your initial account or placing your order.

Purchase Orders (PO): Purchase Orders or releases from blanket Purchase Orders shall be placed directly with Contractor(s) by the customer. All orders must contain the following: (1) Mandatory Language, “PO is subject to NASPO State of Oklahoma Contract # SW0300,” (2) Customer’s Name, Address, Contact, & Phone Number, and (3) Purchase order amount, itemized list of items being purchased. (4) DOA Contract Number:

505ENT-O25-AEDANDACCS-01 for Avive Solutions, Inc.

505ENT-O25-AEDANDACCS-03 for Zoll Medical Corp

No Minimum Order: There is no minimum order required under this contract.

GETTING STARTED

Step 1: Each Vendor on contract has a wide selection of AED’s and Accessories. To determine which product you wish to purchase check the vendor’s catalogs/price lists on the NASPO ValuePoint website. Please copy and paste the following link in your browser:

2024 NASPO AED MAIN PAGE

Step 2: If you have questions on which AED to select or questions on the AED’s themselves you should contact the vendor’s sales representatives listed on the Vendor Contact List as they will be able to assist you as well as provide quotes on their various AED packages. If you are unable to reach a sales rep, call the Main NASPO representative listed and they should be able to locate a sales rep for you.

Note: When speaking with any of the Vendor representatives make sure to mention you will be using the “NASPO State of Oklahoma Contract #SW300” as Wisconsin is a participating state on this contract so that the vendor can match you up to the correct pricing and contract terms.

Step 3: Place your order with your selected Vendor.

Basic information needed when setting up a new account/placing an order is as follows:

-Name -Agency -Email -Phone -Billing and Shipping Addresses -NASPO State of Oklahoma # SW300 Contract Number -DOA Contract Number (see the list of unique contract number for each vendor on top of this page).

Customers will place orders directly with the Contractors via written purchase order, telephone, fax, or P-Card.

CUSTOMER SERVICE

Within five (5) business days of receiving an order, the Contractor should contact the Customer, preferably via email, to confirm pricing and establish an exact shipping/delivery date. Since most Contractors have many contracts and customers with different requirements, it is recommended that a separate line be added to the PO that states something to the effect, ‘It is requested that confirmation of pricing and shipping/delivery dates be sent to ‘email address’ or faxed to ‘number,’ attn ‘name.’

The Contractor shall make available at least one (1) customer service representative during business hours to respond to the following inquiries (contact the sales reps as noted in Step 2 above):

· Status of Orders (e.g. shipped, pending, etc.)

· Status of Invoices

· Delivery Information

· Back Order Information

· Statewide Contract Pricing

· Contract Compliance Requirements (e.g. delivery timeline requirements, invoice timeliness)

· General Product Information

· Warranty information

The Contractor should respond to all communications within five (5) business days.

Further details regarding customer service requirements can be found in the NASPO State of Oklahoma contract #SW300 and in each of the Contractor’s Participating Addendums with the State of Wisconsin.

Contact the DOA Contract Manager to report all Contractor performance issues.

CONTRACT PRICING

See the specific Contractor price listing attachment on the NASPO ValuePoint website. Please copy and paste the following link in your browser:

2024-2029 Contractors

Once there scroll down to the attachments, then click on the various vendors contract documents and price lists.

Vendors may offer better discounts based on large purchases, make sure to inquire about quantity discounts if applicable. Vendors always have the option of charging less than the contracted amount provided on the price lists.

Any pricing that deviates from the price listings should be brought to the attention of the DOA Contract Manager.

All contract pricing is fixed, net product pricing. All pricing includes shipping, all packing, packaging, freight and fuel costs, insurance and charges for quotes. There should be NO fuel charges associated with this contract.

In the event of a price change between the date of order and the date of delivery or installation, the Contractor must charge the lower price.

DELIVERY, PAYMENTS/INVOICING AND QUALITY ASSURANCE REQUIREMENTS

Specifics regarding delivery, payments/invoicing, and quality assurance is located in each of the Vendors NASPO State of Oklahoma contracts located on the NASPO ValuePoint website. Once there scroll down to the Contractor’s logo, then click on the various vendor contract documents.

However, specifications in the NASPO contract may be superseded by the Standard Terms and Conditions included in each of the Contractor’s Participating Addendums with the State of Wisconsin. All entities should read and understand the Contractor’s requirements.

Questions/Comments/Complaints/User Feedback Please direct any questions, comments, complaints to the state contract manager. Feedback will help to address and correct immediate issues and to prepare for future solicitations in a manner that will benefit the end users of this contract and the State of Wisconsin.

Contract Manager: Stacia Rice DOA – Bureau of Procurement, 101 E. Wilson St., F6, Madison, WI 53703 608-261-7014 stacia.rice@wisconsin.gov image1.png