Statewide Navigator RFI FAQ.docxStatewide Navigator RFI FAQ.docx

This Request for Information (RFI) FAQ document supports the Ohio Department of Veterans Services' procurement for an AI-enabled Statewide Navigator/Portal designed to serve Ohio's veterans, service members, families, caregivers, and military-connected populations. The Navigator will function as a digital front door providing personalized customer journeys and intelligently directing users to relevant federal, state, county, nonprofit, educational, and employment resources based on their unique backgrounds, needs, and eligibility. The RFI seeks information from qualified respondents regarding innovative, AI-enabled solutions capable of powering this unified point of entry for the military-connected community in Ohio.

The FAQ document addresses questions and clarifications related to the RFI process itself rather than establishing specific pricing, contract terms, or award details. As a Request for Information, this procurement phase is designed to gather technical insights and vendor capabilities before formal solicitation. The document does not specify contract duration, renewal options, set-asides, or funding amounts in the provided content, as these details would typically be established in subsequent formal solicitation documents following the RFI phase.