Statement of Work (SOW).pdf

US Department of Agriculture (USDA)

Statement of Work

Contents Project General Information

1.0 Scope of Work

2.0 Background

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Government Furnished

5.0 Deliverables / Schedule

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 – Electronic and Information Technology Standards Attachment ............................................................................................................................................. Error! Bookmark not defined.

Project Preventative maintenance and repair services ThermoFisher Scientific centrifuges owned and operated by the National Veterinary Services Laboratories (NVSL) Foreign Animal Disease Diagnostic Laboratory (FADDL) at the National Bio and Agro-defense Facility (NBAF) in Manhattan Kansas.

General Information

1.0 Scope of Work

The services include parts, labor, and travel for the on-site preventative maintenance, repairs, and technical support, of the below ThermoFisher Scientific centrifuges:

Serial Number Model Calibration Certificate

42926739 Sorvall LYNX 6000 ISO 9001

43050443 Sorvall RC4 ISO 17025

42881602 Sorvall LYNX 6000 ISO 9001

43055051 Sorvall RC4 ISO 17025

42876780 Sorvall LYNX 6000 ISO 9001

42907691 Sorvall BIOS 16 ISO 17025

42876778 Sorvall LYNX 6000 ISO 9001

42907689 Sorvall BIOS 16 ISO 17025

42876782 Sorvall LYNX 6000 ISO 9001

2.0 Background

The National Veterinary Services Laboratories (NVSL) utilizes multiple ThermoFisher Scientific centrifuges for surveillance purposes as well as in preparing and purifying reagents and veterinary medical countermeasures. High-speed centrifugation is utilized for foreign animal disease testing, investigation, and outbreak preparedness and response. The preventative maintenance, repairs, and technical support are necessary to ensure the instruments are properly working, well maintained, and to ensure the safety of all operators and employees from the dangers associated with high force centrifugation.

Contractor Requirements

3.0 Technical Requirements / Tasks

• Unlimited engineer labor, travel, and factory-certified replacement parts required for corrective maintenance.

• 2 business day response time for corrective maintenance

• One scheduled preventative maintenance visit including PM kit (where applicable).

• Unlimited priority access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest remote support tools.

• Access to on-line service knowledgebase.

• Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer.

• Loaner instrument (if applicable) included for the duration of the repair based on availability.

• Instrument Software/Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit.

The personnel completing preventative maintenance or repairs must work independently on the equipment; however, an escort will be required to always remain with the service technician while on-site. The escort will not provide guidance, assistance, or supervision to the technician.

4.0 Government Furnished

The Contractor will require access to:

National Bio and Agro-Defense Facility (NBAF) 1980 Denison Ave

Manhattan, KS 66506

The laboratory is in the BSL-2 containment facility at the National Bio and Agro-Defense Facility (NBAF). Access to the laboratory requires a background check and approval from NBAF security prior to the visit. The facility is closed on all federal holidays.

5.0 Deliverables / Schedule

Key Deliverables

Item No. Deliverable Objective Due 1 Preventative

Maintenance Instruments must be balanced, calibrated, and inspected by the contractor. Contractor must ensure instruments and equipment are working to standard.

Within 30-60 days from date of award

2 Repair Services Contractor must diagnose and repair equipment, including travel, labor, and parts.

Within 48 hours of notification or upon identification of equipment malfunction.

6.0 Travel

Travel cost will not be reimbursed to the contractor as the costs of travel are covered under this contract.

7.0 Contractor’s Key Personnel

The contractor must assign highly trained and certified instrument service technicians to perform work on the instruments and equipment.

8.0 Security Requirements

The visiting personnel must be capable of meeting facility entry security requirements which may include (but not be limited to) U.S.

citizenship, criminal background investigation, and submission of access paperwork in a timely fashion. Independent access to the facility will not be permitted – the technician/contractor must be accompanied by a federal employee (escort) at all times.

9.0 Data Rights

Any Confidential Business Information (CBI) data that would need to be sent for troubleshooting purposes must be redacted as appropriate. The contractor does not have permission to share any data generated in the laboratory with outside vendors, firms, stakeholders, or personnel without specific approval from Veterinary Services Management personnel.

10.0 Section 508 – Electronic and Information Technology Standards N/A