STATEMENT OF WORK - ICAP PRO XP DUO.pdf
PDF 69 KB Posted
- Attached to
- ICAP PRO XP DUO warranty and unity labs service
- Solicitation number
- 1158733
About this file
This Statement of Work details the Unity Lab Services Essential Service Plan, which offers comprehensive maintenance and support services for laboratory instruments. The plan includes field service engineer labor, travel, and parts for corrective maintenance with a 3-business-day response time, priority technical support with immediate response, and one annual preventive maintenance visit. Additional benefits include access to an online knowledge base, 10% discounts on spare parts and training classes, and software/firmware updates during scheduled maintenance visits.
Optional add-on services include the purchase of an Operational Qualification (OQ) with an Instrument Requalification (RQ) during corrective maintenance, and the option to purchase an additional preventive maintenance visit at a reduced price. The service plan provides flexibility for customers to customize their support package, with specific details on exclusions available at www.unitylabservices.com/contractexclusions. The plan is designed to provide comprehensive support and maintenance for laboratory equipment with various cost-saving and service-enhancing features.
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| File | Type | Posted |
|---|---|---|
| Clauses and Provisions.pdf |
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Statement of Work
UNITY LAB SERVICES ESSENTIAL SERVICE PLAN
Plan Features:
~ Field Service Engineer labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days ~ Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools ~ One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included) ~ Access to Unity Lab Services Online Knowledge Base ~ 10% discount on spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments covered under this contract and during the effective period of this contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) ~ Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) ~ 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts or promotions (please check availability with your local Thermo Fisher sales representative or customer service team) Optional Add-on Services:
~ Purchase of an Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix ~ Purchase of an additional Preventive Maintenance with this contract available at a reduced price (For details on plan exclusion please refer to www.unitylabservices.com/contractexclusions)
File details come from the government source that posted it. Updated .