Statement of Work.pdf

STATEMENT OF WORK (SOW)

FOR

COMMERCIAL QUARTERS

16th Intelligence Squadron & 512th Intelligence Squadron

LOVE RD. FORT MEADE, MD 20755

15 APRIL 2020

Page 2 13

Section 1 GENERAL

1. SCOPE OF WORK: The contractor shall furnish lodging accommodations (single occupancy, double occupancy and non-smoking rooms) for eligible personnel assigned to duty at Fort Meade that may need lodging support during Unit Training Assembly (UTAs) periods ONLY. The 16th

Intelligence Squadron (16 IS) and the 512th Intelligence Squadron (512 IS) stationed at Fort Meade have a requirement for lodging accommodations to be available during these UTA periods that are outlined in the schedule below under the Performance Period section. There are also possible intermittent periods during the month when eligible members will require lodging while in an inactive status and possible Rescheduled Unit Training Assemblies (RUTAs). The lodging accommodations shall contain living and sleeping areas in accordance with Federal, State, Local, and commercial standards. No more than one person shall be assigned to a single occupancy room.

No more than two people shall be assigned to a double occupancy room. Double occupancy rooms shall be provided on an as needed and available basis. The 16 IS and 512 IS Lodging PM or authorized caller will notify and provide the lodging facility with an updated schedule in the event of a schedule change. Dates will be provided upon award of contract.

1.1. Reservations

1.1.1. Any inquiries, confusion, and/or concerns regarding reservations from lodging facility front desk shall be coordinated with the respective squadron (16 IS or 512 IS) Lodging

Program Manager (PM). All reservations shall come directly from the respective squadron Lodging PM. Individual members shall not be authorized to enter a rental agreement without the respective squadron Lodging PM approval (authorized call lists for each squadron will be provided to the Contracting Officer).

1.1.2. The authorized caller will provide a rooming list of individuals authorized rooms no later than the week before and up to 30 days prior for UTA/RUTA. The Government will not be responsible for payment of any reservation or room rate deviation made by unauthorized individuals.

1.1.3. Single occupancy rooms shall be assigned at the discretion of the commercial lodging facility. For double occupancy rooms, the authorized caller reserves the right to designate who shares a room. Married military members may share a single occupancy room with authorization from authorized caller.

1.1.4. Blocked rooms not utilized shall be released by close of business on Friday the week before the UTA. Any additional rooms needed after the release shall be addressed on an as needed and available basis.

1.1.5. Long term reservations should be given highest priority. Long term reservations should be offered facilities having the most “livable” amenities for a lengthy stay (e.g. kitchen facilities, large refrigerators, etc.).

1.1.6. Eligible 16 IS and 512 IS members wishing to share a room with ineligible family members (dependents) may do so provided there is no additional cost to the Government nor a reduction in needed occupancy. Member shall be accountable for extra charges.

1.1.7. Multiple Duty Tours. Lodging reservations for multiple tours (i.e., back to back), regardless of UTA or RUTA, are considered one requirement. Personnel shall not be moved from one room to another when duty status changes.

1.1.8. All reservation confirmation numbers shall be sent to the respective squadron (16 IS or

512 IS) Lodging PM via email within 24 hours to lock in rooms for members.

1.1.9. Members that arrive after hours and need a room but do not have a reservation, may be provided a room based on availability. The member shall be responsible for payment until evidence is provided that the room is at the Government’s expense. The member shall have until his/her check out date to provide the evidence.

1.1.10. The commercial lodging facility shall require each member to show military ID upon check in and compare the name on the ID to the rooming list provided by the authorized caller. The commercial lodging facility shall ensure that no individuals check in without previous reservations made by persons authorized in paragraph 1.1.1. of this SOW.

1.1.11. Members needing lodging whom are not on UTA/RUTA status are outside BPA/SOW scope of responsibilities and will be charged appropriate and local per diem rate. These members are responsible for making their own reservations and paying lodging with

GTC (Government Travel Card) or personal credit card.

1.1.12. All rooms shall be reserved as non-smoking. Lodging Facility front desk personnel shall inform guests of this policy when checking-in. When smoking does occur in a non-smoking guest room, an efficient ionizer or deodorizer shall be used to clean the room and rid it of as much smoke residue as possible. Lodging Facility operations are authorized to charge the guest (one time per stay) for cleaning services if the guest is informed of this policy at check-in. Guests may request smoking rooms at the time of check-in as long as the request does not incur further cost to the Government and the lodging facility can accommodate this request without changing the original reservations.

1.1.13. If no rooms are available a notice of non-availability shall be issued. The lodging facility shall notify the respective squadron within 24 hours in order for the respective squadron Lodging PM to locate other accommodations.

1.1.14. The respective squadron Lodging PM shall forward a list of authorization identifying each person authorized lodging.

1.1.15. The respective squadron Lodging PM shall be the only POC making requests, exempting taxes.

1.1.16. The lodging facility reserves the right to refuse service to any guest for cause.

1.2. Check-in Procedures

1.2.1. Check-in shall be completed as promptly as possible. Normal check-in time shall be

2:00 PM. However, if guest rooms are available earlier check-in shall be allowed. The lodging facility agrees to inform all Government personnel assigned accommodations under this agreement of scheduled departure date and required check-out time. Check-out time shall be prominently posted. Check-in and check-out shall be strictly enforced, the lodging facility agrees to only charge is the respective squadron for reservations made by is the respective squadron’s Lodging PM. Any extra days facilitated by a respective squadron member and not approved by is the respective squadron Lodging

PM, shall be at the expense of the individual member.

1.2.2. Front desk staff shall provide guests with professionally made, easy-to use map, directing them to their rooms upon check-in if the guest room is in a different facility from the reception center/registration desk.

1.2.3. Luggage carts shall be provided where feasible.

1.2.4. Pets are not authorized to stay with members.

1.3. Check-out Procedures

1.3.1. Check-out shall be completed as promptly as possible. Normal check-out time posted by the lodging facility shall be no earlier than 11:00am.

1.3.2. Government personnel who incur another day’s charge because of failing to meet the required check-out time, do so at their own expense. The Government incurs no liability in this instance.

1.3.3. Military members shall come to the front desk to perform all check-out procedures.

1.3.4. “Express” check-out options shall not be authorized for military members reserved under this agreement. This ensures the lodging facility has contact with the military member before departure to collect any personal charges and ensure all lodging facility keys, invoices and signatures are collected.

1.4. Cancellations

1.4.1. Members may only cancel their own reservation at any time. However, should the reservation need to be reestablished, confirmation from the authorized caller shall be required if done by the member.

1.4.2. If the authorized caller or the member has not contacted the commercial lodging facility by 6:00p.m.on the date of arrival to either confirm late arrival or to cancel the reservation, that reservation is to be canceled and the room is released to the public.

1.5. No Shows

1.5.1. In the event of any no-show, the commercial lodging facility shall provide a report by 10:00a.m. on each morning following a reservation of any no-show from the previous night’s reservations

1.5.2. No-show reports should be faxed to or e-mailed to the address provided to the lodging facility subsequent to award.

1.6. Disorderly Conduct

1.6.1. Incidents of disorderly conduct on the part of 16 IS or 512 IS personnel occupying the rental accommodations shall be reported by telephone to the 16 IS or 512 IS

Lodging PM. An itemized list of damages caused by personnel in the assigned rooms shall be submitted to the Contracting Officer giving the specifics of the incident, occupants’ name and room number for referral to appropriate persons.

1.6.2. The Government does not assume liability for any damage caused by personnel acting outside the scope of their employment. Such damage shall remain the responsibility of the individual(s) causing the damage.

Section 2

CONTRACTOR FURNISHED ITEMS/SERVICES

2. The contractor shall furnish the following:

2.1. Lodging Facility, Furnishings and Equipment

2.1.1. Location. The lodging facility shall be located within a 10-mile driving distance to 134 National Business Parkway, Annapolis Junction, Maryland 20701.

2.1.2. Fire and Safety Requirements. Lodging accommodations shall meet fire and safety requirements per the National Fire Protection Association (NFPA) Code

10, Code 70, Code 101 and Code 96 and the Air Force Occupational Safety and

Health (AFOSH) Standard 91-1.

2.1.3. Contractor Furnished Items and Services. Except for those items or services specifically stated as facility furnished, the contractor shall furnish everything required to perform this contract, to include:

2.1.3.1. Property. The contractor shall provide all applicable facilities, equipment, and properties necessary to fully satisfy this contract. All property provided shall meet all fire protection, safety, and sanitation requirements of the Local and State Government. In addition, properties shall be available for inspection by military personnel coordinated with the Base

Lodging Office within 24 hours’ notice.

2.1.4. Lodging facility shall operate 24 hours a day.

2.1.5. Guest Rooms. Standard guest rooms shall contain at a minimum:

2.1.5.1. Rooms shall be constructed and finished to provide good light illumination, reflection and sound attenuation. All piping and wiring shall be enclosed. Sufficient electrical outlets and light switches shall be provided. All electrical cords, bulbs, lights, outlets, and switches shall be in good, operational condition.

2.1.5.2. Rooms shall be free of damage and all floors, ceilings, and walls shall be clean and in good, serviceable condition.

2.1.5.3. Entrance doors to guest rooms shall be equipped with both a primary lock and a secondary deadbolt lock. If the guest room has sliding glass or

French doors they shall be equipped with an effective locking device.

Doors to connecting guest units or maintenance corridors shall be equipped with a deadbolt lock. The entrance door to the guest room shall be equipped with a view port or window convenient to the door. All doors, exterior and interior, shall be free from holes, dents, or other physical defects. All doors shall have adequate weather stripping to prevent light penetration. Emergency procedures, exit diagram and location of fire extinguishers shall be posted on entrance doors (applies only to lodging facilities with interior rooms). The room number shall be posted on or near the entrance door.

2.1.5.4. Windows overlooking a common walkway or in a ground floor room shall be equipped with a functional lock. Windows shall be well maintained, with no cracks or other defects. Drapes with blackout lining, shades or blinds shall be provided. If only drapes are provided, they shall screen out light. All window coverings shall be in good serviceable condition, free from tears or excessive wear.

2.1.5.5. Individual room-controlled heating/air conditioning units with the necessary ventilation to maintain comfort for occupants. Air filters shall be free from damage, the proper size, and be replaced or cleaned in accordance with manufacturer’s recommendations.

2.1.5.6. Adequate closet or hanger space and a dresser or drawer space. At least one luggage rack or equivalent bench space.

2.1.5.7. Means for occupants to indicate when they are not to be disturbed, for example, a “Do Not Disturb” sign. The lodging facility employees shall respect the signs when displayed.

2.1.5.8. Double occupancy rooms shall contain at least 2 beds, one for each guest.

Each bed shall have a firm mattress with box springs, mattress pad or cover, two pillows, and sufficient bed linens.

2.1.5.9. A mirror

2.1.5.10. A telephone in good, operational condition with emergency numbers posted on or near it

2.1.5.11. At least one 20+ inch, color television with remote control and shall receive all local area television stations (TV directory)

2.1.5.12. Alarm clock

2.1.5.13. Private bathroom. The bathroom shall have a fully functioning tub and/or shower, toilet and sink in good, operational condition. The tub and/or shower shall have a door or curtain. The tub and/or shower shall have a non-slip surface or a rubber mat shall be provided for use on any non-skid resistant surface. Hooks or racks shall be provided for robes or clothing.

Adequate shelf space shall be provided for toiletries on or near the sink. A large mirror (minimum 18” x 30”) with ample light for shaving/make-up shall be provided over the sink. There shall be a GFI electrical outlet convenient to the mirror. All fixtures shall be in good repair. Fixtures that control the flow of water shall not be cracked or leaking and shall operate properly to maintain a constant and adequate flow of water without sudden surges or temperature changes. The quantity of hot water provided by the facility shall be adequate for the maximum number of guests. The bathroom shall have proper ventilation by an exhaust fan, a window or a vent. The window shall be of frosted glass or a curtain shall be provided for privacy. The bathroom floor shall be in good condition. Grout, tile, and linoleum shall be in good condition, maintained properly, and be free of major tears or excessive staining. Toiletries such as bath soap, toilet tissue, sanitized drinking glasses, a cloth bath mat, facial tissues, bath towels(minimum size 24” x 48”), hand towels, washcloths(minimum 11” x 11”), shall be provided.

2.1.5.14. Parking Facility. Parking facilities shall be paved, marked, free of debris and adequately lighted. Each parking space shall receive at least indirect light. Adequate parking spaces shall be available for all guests. A loading/unloading zone shall be available for individual guests or for vans to deliver and pick up large groups of people.

2.1.5.15. Signage. All property signage shall be legible and visible as appropriate.

The lodging facility shall have directional signs on each floor depicting room number locations. It shall have directional signs for common use areas such as the dining, lobby, laundry, etc.

2.1.5.16. Indoor Common Areas. Indoor common use areas shall be well maintained and free from damage. All furnishings shall be comfortable and well maintained. Available seating should be appropriate for size of property and typical number of guests. All hallways, corridors, grounds, and other adjacent areas under the contractor’s control shall be in a clean, neat and safe condition.

2.1.5.17. Property Exterior. The exterior of the facility shall be clean, no peeling paint, broken windows or shutters, excessively dirty areas, or wood/brick/masonry deterioration. The grounds and gardens shall be well maintained. The exterior shall be well illuminated.

2.1.5.18. Coin Operated Laundry. A coin-operated laundry/dry cleaning service shall be available on the premises or at least within two city blocks of contractor quarters. Such facilities, when under the contractor’s control, shall be clean and in good repair at all times.

2.2. Lodging Facility Services. The following services shall be offered:

2.2.1. The lodging facility shall provide check in/out service on a 24 hour basis, 7 days a week. The desk area shall be clean, efficiently designed to process multiple check in/outs simultaneously, and sufficiently staffed with trained personnel. The lodging facility shall inform all Government guests’ assigned accommodations under this contract, of the required check out time. Government guests, who incur another day's charge because of failing to meet the required check out time, do so at their own expense. The Government incurs no liability in this instance.

2.2.2. The lodging facility shall provide wake-up and message service on a 24 hour basis, 7 days a week.

2.2.3. The lodging facility shall provide a means of storing and safeguarding guest valuables. Safety deposit boxes may be provided at the front desk or in each guest room. If safety deposit boxes are in the front desk, a receipt for the stored items shall be furnished to the guest.

2.2.4. The lodging facility shall be equipped to provide a means of storing and securing luggage for guests when ready rooms are not available or at checkout. A receipt for the stored items shall be furnished to the guest.

2.2.5. The lodging facility shall provide upon request an ironing board and iron if not available in the guest room. They shall have a first aid kit at the front desk in case of emergencies.

2.2.6. The lodging facility shall provide upon request an information packet that contains information about local restaurants, shopping areas, and entertainment.

They shall provide upon request a commercial telephone directory. Desk clerks shall be able to explain to guests miscellaneous charges not covered by the SOW, for example, long distance personal phone charges.

2.2.7. The lodging facility shall provide management and staff personnel that present a neat appearance and operate ethically and professionally. They shall provide attentive, conscientious attention to guest service.

2.2.8. Lost and Found Services

2.2.8.1. The lodging facility shall have efficient procedures and operating instructions for the effective handling and return of lost-and-found items to their rightful owners. All lost items shall be stored in a secure area.

The housekeeping staff shall maintain a log annotating all found property by building, room, date found, by whom, and disposition of the property.

This log shall be transferred to the front desk when housekeeping is not open. Every attempt shall be made to contact departed guests as soon as possible regarding their forgotten belongings. Vendor shall also contact 16

IS Lodging PM at (714) 865-7961 or the 512 IS Lodging PM at (301) 688-

0927 depending on which Squadron made the reservation.

2.2.9. Housekeeping Services

2.2.9.1. Rooms under this contract shall be provided with daily maid service, to include but not limited to, vacuuming, emptying trash and dusting. In addition to full room and common area cleaning, accomplish deep cleaning and preventative maintenance checks not less than quarterly.

2.2.9.2. Guest Room. All surfaces shall be clean and stain, dust and mildew free, including but not limited to floors, walls, ceiling, doors, windows, window sills, baseboards, chair rails, heating/air conditioning systems, vents, blinds, ceiling fans, light fixtures, switch plates, furniture, upholstery, knick-knacks, decorative items, silk and real plants, etc. Rooms shall be fresh smelling, free of odors from dirt, mildew, mold, poor sanitation, or heavy deodorizers. Rooms and furniture shall be free from insects, rodents and other pests. Daily services include, but are not limited to: room cleaning, bed making, linen change if required, and replenishment of amenities, toiletries, and supplies.

2.2.9.3. Guest requests for towels or other housekeeping supplies shall be fulfilled as soon as possible, but no later than 30 minutes after the request during normal working hours; after normal duty hours, towels, spare light bulbs, toilet paper, etc., shall at least be made available at the front desk.

2.2.9.4. Bathrooms shall be clean with no mildew, dust, rust, soap scum, stains, or grimy film on fixtures, ceiling, walls, or floors. The wastebasket shall be lined and emptied daily. Bathroom shall be fresh smelling, free of odors from dirt, mildew, mold, poor sanitation, faulty plumbing, or heavy deodorizers.

2.2.9.5. Indoor Common Areas. All surfaces shall be clean and stain, dust and mildew free, including but not limited to floors, walls, ceiling, doors, windows, window sills, baseboards, chair rails, heating/air conditioning systems, vents, blinds, ceiling fans, light fixtures, switch plates, furniture, upholstery, appliances, knick-knacks, decorative items silk and real plants, etc. The rooms and furniture shall be free from insects, rodents and other pests.

2.2.9.6. Other Areas. These areas are not a requirement; however, if on premises, they shall be well maintained and meet general standards of safety, quality, and cleanliness.

2.2.10. Linen Service. Bed sheets and pillow cases shall be washed at least once per week or when occupancy changes, whichever occurs first, and whenever necessary due to guest personal requirements. They shall be in good repair, free from tears, rips, holes and extensive wear. All blankets, mattress covers, and bedspreads shall be clean, without any objectionable odors, and in good repair, free from tears, rips, holes, stains, and extensive wear. Additional blankets shall be provided if requested by guest. Freshly laundered bath and hand towels and wash cloths shall be provided daily. Dirty linen shall not contaminate the facility or clean linen when it’s handled, stored, and transported. The lodging facility shall follow the following procedures:

2.2.10.1. Clean and dirty linen shall be kept separate on housekeeper carts.

2.2.10.2. Clean and dirty linen shall be kept separate within linen room.

2.2.10.3. Hand washing facilities shall be available in the linen room.

2.2.10.4. Linen handling is located as to prevent steam, odors, lint and objectionable noises from reaching personal living and guest rooms.

2.2.11. Additional Services. All additional services not specified in this SOW, or not included in the standard commercial room rate, shall be paid by the guest requesting and receiving the extra service.

Section 3

LODGING FACILITY PERSONNEL

3. The contractor shall adhere to the following in regards to personnel:

3.1. Management. The lodging facility shall provide a full-time contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the lodging facility when the manager is absent, shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the lodging facility on all contract matters relating to daily operation of this contract. The contract manager and alternate or alternates shall be able to read, write, speak, and understand English. The positions shall at no time be vacant. The lodging facility shall also supply the 16 IS

Lodging PM and the 512th IS Lodging PM with telephone number(s) of the Contract

Manager and alternate to be used in case of an emergency.

3.2. Front Desk Personnel. At least one front desk staff member shall be in the immediate vicinity of the front desk at all times. The lodging facility shall not employ off-duty quality assurance personnel nor any person who is an employee of the U.S.

Government if the employment of that person would create a conflict of interest, nor shall the vendor employ any person who is an employee of the Department of the Air

Force, either military or civilian, unless such person seeks and receives approval in accordance with Joint Ethics DOD 5500.7-R. The lodging facility shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106. The lodging facility is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment.

Military Reservist and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the lodging facility’s ability to perform, however, their absence at any time shall not constitute an excuse for nonperformance under this contract.

3.3. Housekeeping. Every effort shall be made to ensure guests have a clean, comfortable room that affords them a good night’s rest. All lodging employees have a significant role in this effort. All housekeepers shall provide guests with friendly, prompt, professional service that reinforces customer service.

3.4. Training. The lodging facility shall provide necessary training to employees and maintain records of all training on-site and have them available for Government review. Additional training may become necessary during the contract period.

3.4.1. All contract personnel shall receive training within the first 4 days of work. Initial training shall be conducted on safety, security, and emergency procedures (first two days of work). All employees shall have a lodging operation overview, to include reservations, front desk operations, housekeeping, maintenance and customer service. In addition, all front desk employees shall be fully trained on the issues and policies of this contract.

3.5. U.S. Department of Labor Information. “Equal Opportunity is the Law”, “Notice to

Employees Working on Government Contracts”, “Employment of the Handicapped”, and all other applicable information posters shall be displayed in a conspicuous place available to all employees and applicants for employment.

3.6. Removal of Employees. The use of alcoholic beverages or illegal drugs by lodging facility personnel while on duty is strictly forbidden. The lodging facility shall immediately remove any employee who is under the influence of alcohol or illegal substance. Any lodging facility employee under the influence or caught in possession of illegal narcotics, paraphernalia, or weapons shall be immediately turned over to the local police. This action does not relieve the vendor from total performance of the contract tasks specified herein.

Section 4

BILLING

4. The contractor shall adhere to the following billing process when dealing with respective squadron (16 IS or 512 IS):

4.1. Invoices. A consolidated invoice, individual guest folios and all corresponding documentation with the check in/out date shall be sent to the organization identified in the Authorized Caller List for payment bi-monthly but not to exceed 10 business days of the member’s stay.

4.2. Method of Payment. Payment shall be made with a Purchase Order or by

Government Purchase Card (GPC) upon receipt and validation of invoices. Lodging facilities should not charge the GPC until cleared to do so by the authorized caller.

4.2.1. All invoices should accurately reflect only room charges. No taxes shall be charged to any order placed under this SOW.

4.2.2. Reserve members who bring family members and/or friends and accrue any additional charges beyond the agreed upon room rate shall be responsible for paying the difference. Additional charges should be collected from the member upon check out.

4.2.3. It shall be the responsibility of the commercial quarters to get any additional information from the member upon check-in. The lodging facility shall be responsible for tracking the members for unpaid services left uncollected at the time of check-out. The authorized caller shall aid the commercial quarters with the collection of these charges by notifying the member’s chain of command.

Section 5

SECURITY REQUIREMENTS

5. The lodging facility shall comply with the following security requirements:

5.1. Guest Security. Guest safety and security is of the utmost importance. Accordingly, the front desk staff shall not give a guest’s room number or personal information to others over the phone or in person.

5.1.1. Key control procedures shall be implemented to ensure security. The lodging facility shall not print room numbers on the key card or electronic door openers.

If room numbers are already placed on key card, the key shall be placed in a small envelope to conceal the room number until replaced.

5.1.2. The lodging facility shall not issue replacement keys to guests when another key is requested without positive identification confirming that the guest is assigned to the particular room.

5.1.3. Operations Security. Lodging facility staff shall not acknowledge or associate guests with their military affiliation. Furthermore, lodging facility staff shall not release guest room information of military personnel to other guests/inquiring persons unless:

5.1.3.1. The inquiring person is the respective squadron Commander, Security

Representative, or Lodging PM and furnishing proper Government issued identification.

5.1.3.2. For persons not furnishing proper Government issued identification and inquiring about military personnel, lodging facility staff shall file a report with the local police department.

Section 6

APPLICABLE FORMS

6. The forms listed shall be utilized to with regard to lodging operations.

6.1. Automated Lodging Reservation System (ALRS) Reservations Request/Roster –

Computer generated roster prepared by the authorized caller identifying which members have requested reservations. Roster contains the number of nights the member requested and where.

6.2. ALRS Cancellation Request/Roster – Computer generated roster prepared by the authorized caller identifying which reservations have been cancelled by the member(s) and need to be cancelled on base or at the commercial lodging facility.

6.3. Non-Availability Letter – Computer generated letter prepared by the Fort Meade Inns authorizing members to utilize commercial lodging due non-availability on base.

6.4. Lodging Authorization Letter – Unit generated letter authorizing members to utilize base or commercial lodging at the expense of the authorized caller. The letter contains what unit the member belongs to and what dates the member needs lodging for. A copy of this letter shall be included with the invoice for payment.

Section 7

16 IS/512 IS LODGING PM SERVICES

7. The 16 IS and the 512 IS PM shall provide the following:

7.1. Personnel. Lodging PM shall be available during scheduled duty hours for any discrepancies during check-in/check-out. 16 IS and 512 IS Lodging PM does offer after hours points of contact.

7.2. The Lodging PM shall forward a list of authorization identifying each person authorized lodging and their reserved dates of stay.

7.3. Reservations. All reservations shall be made through the respective squadron

Lodging PM and appointed representatives listed on the authorized caller list.

7.4. Materials. The military Lodging Office shall forward a list of authorization identifying each person authorized lodging and their reserved dates of stay.

Section 8

LODGING FACILITY INSPECTION

8. The lodging facility shall agree to the following:

8.1. Contracted lodging facility understand and consent that the military lodging office, medical office, safety office, fire department, and contracting office representatives may inspect the premises at the discretion of the Base Services Manager at any reasonable time.

8.2. Any discrepancy noted during an inspection shall be made known to the lodging facility representative, who shall in turn acknowledge notice of the discrepancy and annotate the inspection sheet with his concurrence or non-concurrence and make any other desired comments. In the event the facilities fail to meet the standards outlined in the Blanket Purchase Agreement, the Government reserves the rights to suspend billeting official travelers in the facility until such time that the facility has been re-inspected (per your written request) to ascertain that deficiencies have been corrected and that the facility is acceptable.

Section 9

ACTS OF NATURE

9. The lodging facility shall agree to the following:

9.1. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the Government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the vendor, including but not limited to acts of nature or of the public enemy, fires, floods, earthquakes, or other catastrophes strikes of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the billing specified in this contract. Vendor shall notify the 16 IS and the 512 IS Lodging PM and its representatives immediately of any such occurrence. Vendor shall also provide information concerning the impact on availability of services.

Section 10

DELIVERY SUMMARY

Contract Objective: To provide UTA and RUTA lodging to 16 IS and 512 IS. The vendor provides the rooms

IAW the Purchase Order.

Deliverable Performance Standard Acceptable Quality Level (AQL) Method Used /

Frequency

Comply with reservation requests made through 16

IS and 512 IS Lodging PM and appointed representatives.

Sec. 1.1 of SOW Shall maintain 90% compliance

Periodic Inspection/ Spot Checks/ Monthly/Customer

Complaint

Comply with timeliness of confirmation numbers.

Sec. 1.1 of SOW Shall maintain 90% compliance

Have a minimum amount of rooms available per the contract.

Sec. 1.1 of SOW Shall maintain 100% compliance with 24 hours prior notice

Satisfy lodging manager and guests in reference to timeliness of service and courteousness of employees.

Sec. 2 & 3 of SOW Shall maintain 90% compliance

Ensure billing matches reservation request spreadsheet.

Sec. 4 of SOW Shall maintain 100% compliance

Comply with sanitation requirements of the state and local laws/regulations

Sec. 2.1.3.1 of SOW. Shall maintain 100% compliance

Attachments:

1. Reservation Roster – Sample

2. Cancellation Roster – Sample

3. Non-Availability Letter – Sample

4. United Funded Lodging Letter – Sample