Statement of Work.pdf

Statement of Work (SOW)

EPPENDORF EPMOTION 5075TC

AdvancedCare Service Agreement

GENERAL INFORMATION

1.0 Scope of Work: Contractor will provide OEM certified Eppendorf certified and employed technicians to perform (1) one free-of-charge annual preventive maintenance service visit, and provide unlimited telephone and online troubleshooting assistance through each Period of Coverage of 12 months, (2) 3 business day onsite service for remedial repairs at 20% discount for parts, travel & labor for any needed repairs during the coverage period, (3) pipet tool calibration on four pipet tools included and two additional tools at extra cost. We anticipate any contract to be processed for payment Quarterly in Arrears. The unit is located at

USDA-NLAE, 1015 N. University Blvd, Ames, IA 50011. This unit has been covered under warranty since its purchase in 2022.

Covered components will include:

epMotion 5075 S/N 5075KN007230

TS50 S/N 224188K

TM50 S/N 224423K

TS300 S/N 224295K

TM300 S/N 124119K

TS1000 S/N 123721K

TM1000 S/N 124155K

This is anticipated to be a Base + 4 Option Year Contract

Base Year – 12 months from DOA

Option Year 1 – 12 months from end of Base Year

Option Year 2 – 12 months from end of Option Year 1

Option Year 3 – 12 months from end of Option Year 2

Option Year 4 – 12 months from end of Option Year 3

2.0 Background: The liquid handling robot provides sample and assay prep for nucleic acid, culture and nutrient determination assays within the National

Laboratory for Agriculture and Environment. To better ensure maintaining data consistency and provide continual support to our scientists, one annual preventative maintenance service contract which includes unlimited billed rapid on-site visits is required.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

Service tasks include, but are not limited to:

1. All service and technical requests or calls must be answered by OEM certified

Eppendorf technicians, currently employed by Eppendorf, within no more than 24 hours response time.

2. All repairs and maintenance are required to be completed by certified Eppendorf automation technicians, currently employed by Eppendorf. Actively-certified

Eppendorf automation technicians must have access to all relevant and current internal service manuals, technical bulletins, and software and firmware updates for the specific instruments prior to performing any services or repairs.

3. All repairs and maintenance must use new genuine Eppendorf parts

4. One annual preventative maintenance for each EpMotion 5075 including cleaning housing/accessories; checking external visible damages; exchange cables/o-rings on all dispensing tools; functional checks of tip injectors, sensors, carriers, barcode readers, UV light and HEPA filter; evaluation of stored data; verification of level sensor/carrier, operating parameters, and thermomixer and thermoblock modules; software updates if available) with all parts, labor and travel included that will be scheduled in no more 3 weeks after securing the contract.

5. All parts, labor and travel for unplanned repair visits will be discounted at a rate of 20%

6. 6 tool calibrations performed by Eppendorf service center per year.

7. Only a currently employed Eppendorf factory trained serve-certified engineer will be utilized to perform maintenance, troubleshooting and repair services.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment in the NLAE facility, replacement parts, labor and travel not otherwise covered under this agreement, AC power (110VAC and 220 VAC) and standard office lighting.

5.0 Deliverables / Schedule:

Key Deliverables

Item No.

Deliverable

Objective

Due

1 Preventive

Maintenance

Routine inspection, cleaning, alignment/calibration and repair of covered components.

Once in 12 month coverage period in coordination with epMotion operator

2 3 Business Day Onsite

Response for One

Remedial Repair

Troubleshooting and repair services will be conducted for any remedial repairs. Engineer will be onsite within

3 business days to perform the repair.

Discounted (20%) prices for labor, travel and parts will be offered.

Throughout 12 month Period of

Coverage

3 Telephone and Online Telephone and Online Troubleshooting Throughout 12

Troubleshooting

Assistance

Assistance is available during normal business hours.

month Period Of

Coverage

4 10% discount on any additional services such as IQ & OQ

Throughout 12 month Period Of

Coverage

6.0 Travel: One (1) preventive maintenance service visit will be provided by the contractor. All service visits will be coordinated with the epMotion operator at

NLAE. Additional remedial repair visits will be billable at the discounted rate and conducted under this contract.

7.0 Contractor’s Key Personnel: Only OEM factory trained and certified engineers, currently employed by Eppendorf, are to perform any service procedure on epMotion 5075tc liquid handling robot.

8.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) may be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NLAE facility will be provided based on this identification requirement.

9.0 Evaluation Factors: Technical Acceptability and price (including any discounts for parts, labor and travel offered for remedial repairs as needed throughout the period of performance.)

10.0 Place of Performance: USDA-NLAE, 1015 N. University Blvd, Ames, IA 50011

11.0 Technical Point of Contact: Bryan Emmett, 515-294-6888, bryan.emmett@usda.gov