SOW Rev 14- MK.doc

SSA-RFP-10-1051

Table of Contents Part A - Standard Form 1449 (SF 1449)

Part B – Addendum to Standard Form 1449 B-1 Prices/Costs B-1.1

Year I Prices B-1.2

Year II Prices B-1.3

Year III Prices B-1.4

Year IV Prices B-1.5

Year V Prices B-2 Description of Services B-2.1

Background B-2.2

Scope of Work (SOW) B-2.3

Specifications for Interpreter Services for SSA Part C – Contract Clauses and Terms and Conditions C-1 52.212-4 Contract Terms and Conditions – Commercial Items (JUN 2010) –

Alternate 1 (OCT 2008) C-2 Addendum to FAR Clause 52.212-4, Contract Terms and Conditions – Commercial Items (JUN 2010) – Alternate 1 (OCT 2008) C-3 FAR Clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders – Commercial Items (JUL 2010) C-4 Additional FAR Clauses Incorporated by Reference C-5 Additional FAR Clauses Incorporated by Full Text

C-5.1 52.204-9 Personal Identity Verification of Contractor Personnel

(SEP 2007)

C-5.2 52.209-8 Updates of Information Regarding Responsibility

Matters (APR 2010) C-5.3

52.216-18 Ordering (OCT 1995) C-5.4

52.216-19 Order Limitations (OCT 1995) C-5.5

52.216-21 Requirements (OCT 1995) C-5.6

52.217-8 Option to Extend Services (NOV 1999) C-5.7

52.222-42 Statement of Equivalent Rates for Federal Hires

(MAY 1989)

C-6 Additional Agency-Specific Terms and Conditions

C-6.1

Places of Performance

C-6.2

Designation of Government Contract Specialist

C-6.3

Designation of Government Contracting Officer’s Technical

Representative

C-6.4

Technical Direction

C-6.5

Designation of Contractor’s Project Manager/Contract Coordinator

C-6.6

Insurance Requirements

C-6.7

Payment Basis

C-6.8

Clearance Requirements

C-6.9

AS 0401 – Security and Suitability Requirements (OCT 2008)

C-6.10 AS 0402 – Federal Information Security Management Act (FISMA) and

Agency Privacy Management (OCT 2008)

C-6.11 Issuance of PIV Credentials and Parking Permits

C-6.12 Contractor Utilization of Government Facilities

C-6.13 AS 2401 – Protection of Confidential Information (DEC 2008)

C-6.14 AS 2402 – Protecting and Reporting the Loss of Personally Identifiable

Information: Responsibilities Concerning Individual Employees

(DEC 2008)

C-6.15 Contractor Performance Reviews and Reports

C-6.16 AS 4502 – Government Telecommunications/Systems, Services, and

Equipment Provided Under the Contract (NOV 2008)

C-6.17 Ordering Procedures

C-6.18 Service Contract Act Wage Determination by the Secretary of Labor

C-6.19 Contract Price Adjustments as a Result of Changes to the Wage

Determination

C-6.20 AS 1902 – Section 8(a) Direct Award (AUG 2008) Part D – Contract Documents, Exhibits and/or Attachments

D-1 Contractor Performance System Information

D-2 Attachment 1 – Wage Determination

D-3 Attachment 2 – Past Performance Questionnaire Part E – Solicitation Provisions

E-1 52.212-1 Instructions to Offerors – Commercial Items (JUN 2008), by Reference

E-2

Addendum to FAR Provision 52.212-1, Instructions to Offerors – Commercial Items

(JUN 2008)

E-3

Addendum to FAR Provision 52.212-2, Evaluation – Commercial Items

(JAN 1999)

E-3.1 52.212-2 Evaluation – Commercial Items (JAN 1999)

E-3.2 Basis for Award

E-3.3 Award Without Discussions

E-4

FAR Provision 52.212-3, Offeror Representations and Certifications – Commercial

Items (AUG 2009)

E-5

Additional FAR Provisions Incorporated by Full Text

E-5.1 52.209-7 Information Regarding Responsibility Matters (APR 2010)

E-5.2 52.216-1 Type of Contract (AUG 1984)

E-5.3 52.216-31 Time-and-Materials/Labor-Hour Proposal Requirements –

Commercial Item Acquisition (FEB 2007)

E-5.4 52.233-2 Service of Protest (SEP 2006)

E-6

Additional FAR Provisions Incorporated by Reference

E-7

Additional Agency-Specific Provisions

E-7.1 Offeror’s Responsibility

E-7.2 Solicitation Questions and Inquiries

PART B - ADDENDUM TO STANDARD FORM 1449

In accordance with Federal Acquisition Regulation (FAR) 12.302 and 12.303, this addendum to the Standard Form (SF) 1449 provides for continuation of the schedule and description of the supplies/services to be acquired.

B-1

PRICES/COSTS

The Contractor shall furnish all necessary personnel, materials, and services, except as may be otherwise specified herein, to perform all tasks necessary for, or incidental to, providing sign language interpreter services as set forth in Section B-2, Description/Scope of Work (SOW)/Specifications, of this contract at the prices listed below.

The resultant contract will be a Requirements Contract under which Firm-Fixed Price and Labor Hour Task Orders will be issued. The ordering period under the contract is 5 years.

Separate task orders will be issued to provide Daily On Site (DOS) and Agencywide Service Requests (ASR) for interpreter, computer assisted real-time transcription (CART), and/or video relay interpreting (VRI)/video relay service (VRS) services as needed nationwide.

B-1.1 YEAR 1 PRICE(S) – September 1, 2010 – August 31, 2011 (12 months)

(Baltimore, MD)

Interpreter ASR

CART ASR

B-1.2 YEAR II PRICE(S) – September 1, 2011 – August 31, 2012 (12 months)

(Baltimore, MD)

Interpreter ASR

CART ASR

B-1.3 YEAR III PRICE(S) - September 1, 2012 – August 31, 2013 (12 months)

(Baltimore , MD)

Interpreter ASR

CART ASR

B-1.4 YEAR IV PRICE(S) - September 1, 2013 – August 31, 2014 (12 months)

(Baltimore , MD)

Interpreter ASR

CART ASR

B-1.5 YEAR V PRICE(S) - September 1, 2014 – August 31, 2015 (12 months)

(Baltimore , MD)

Interpreter ASR

CART ASR

B-2

DESCRIPTION OF SUPPLIES OR SERVICES

B-2.1

BACKGROUND

A. General Description

It is the policy of the Social Security Administration (SSA) to assure equal employment opportunity for any deaf or hard-of-hearing employees or employment applicants by providing sign language interpreter and/or CART services as a reasonable accommodation.

B. Legislative History

The Rehabilitation Act of 1973 requires federal agencies to provide reasonable accommodation to qualified employees or employment applicants with disabilities, unless it would cause undue hardship. In general, a reasonable accommodation is a modification or an adjustment to a job or the work environment that will enable a qualified applicant or employee with a disability to participate in the application process or to perform essential job functions. It also includes adjustments to assure that a qualified individual with a disability has rights and privileges in employment equal to those of nondisabled employees.

B-2.2

SCOPE OF WORK (SOW)

The Contractor shall provide all of the necessary personnel and services needed to perform the work set forth in the following sections.

A. General Requirements/Technical Requirements

1. Overview The Contractor will furnish all labor, materials, and equipment to provide sign language and/or other recognized modes of interpreting and CART services for deaf, hard-of-hearing (hereinafter referred to as deaf), and/or deaf-blind employees and/or SSA employment applicants for the life of the contract.

For the purposes of this contract, contractor will provide services at SSA Headquarters located in Baltimore, MD, the Wilkes-Barre Data Operations Center in Wilkes-Barre, PA, (see Section C-6.1), and at other locations in the greater Baltimore/Washington D.C. Metro area. Additionally, services may be required at other SSA locations nationwide (see SSA’s website www.ssa.gov/org/).

The Contractor’s employees must adhere to all applicable terms of this contract. Interpreters and CART providers will provide clear and accurate interpretation/ translation of information in a variety of settings (see Sections B-2.2, B) allowing the deaf employees to fully engage in work activities and enjoy equal benefits and privileges of employment. Any questions regarding services will be addressed by the Contracting Officer’s Technical Representative (COTR).

All interpreters providing services under this contract will abide by and maintain professional boundaries as required by the Registry of Interpreters for the Deaf (RID) Standard Practice Papers. All CART providers must follow the National Court Reporters Association (NCRA) Consumer Bill of Rights and Code of Professional Ethics. Any infractions may be grounds for removal. Due to the personal nature of SSA business, any misuse of proprietary information acquired while on assignment may be subject to Federal prosecution.

Professional business attire is expected of all interpreters and CART providers unless otherwise directed by the COTR, Alternate COTR and/or SSA’s Lead Interpreter Coordinator.

No overtime will be authorized or paid under this contract.

2. SSA Closures

a) Recognized Federal Holidays

On the following dates, federal personnel and facilities will not be available to the Contractor.

Note: Indicates that if the established date falls on a Sunday, then the succeeding Monday is observed; if the date falls on a Saturday, the preceding Friday is observed.

b) SSA Headquarters Building Closures Related to Hazardous Weather or Other Emergency Conditions

In the event SSA Headquarters closes due to hazardous weather or other emergency conditions, announcements will be made on the following:

INTERNET: http://www.ssa.gov/hqalert/index.jsp

TOLL FREE PHONE NUMBER: 1-866-313-2533

(410-965-7375 TTY)

RADIO:

AM Stations:

FM Stations:

WBAL 1090

WERQ 92.3

WWMX 106.5

WTOP 103.5 (Washington)

WWIN 95.9

TELEVISION: WBAL TV, Channel 11 – www.wbaltv.com Interpreters shall report to work as usual unless an announcement specifically pertains to Social Security Administration offices in the Baltimore metropolitan area.

Examples:

“…SSA offices in the Baltimore Metropolitan area are closed for the day”

“…SSA offices in the Baltimore Metropolitan area are opening two (2) hours late”

“…SSA offices in the Baltimore Metropolitan area are opening four (4) hours late”

SSA employees working in Falls Church, Virginia, and Washington, D.C. (including field and hearing offices) will follow the Office of Personnel Management's (OPM) decisions, which are broadcast over local Washington, D.C. radio/television stations.

Every effort is made to have hazardous weather information (i.e., closed or delayed opening) released as close to 5:00 a.m. ET as possible - the day of the event. However, often circumstances beyond SSA's control preclude this important information from being determined and/or posted until sometime thereafter. Information will be broadcasted internally if there is a need for the facility to close early.

c) WBDOC Building Closures Related to Hazardous Weather or Other Emergency Conditions

In the event the WBDOC closes due to hazardous weather or other emergency conditions, announcements will be made on the following:

TELEPHONE:

· (570) 831-1171

· Toll free access 1-800-775-7802 extension 1171 (touch-tone phone line).

· TTY users may access the WBDOC emergency status phone line by using the PA relay service by dialing 711 and then providing the voice number (570-831-1171).

RADIO:

AM Stations:

FM Stations:

WARM 590

MAGIC93 92.9

WILK 980

KRZ 98.5

WGGY (Froggy 101) 101.3

Interpreters shall report to work as usual unless an announcement specifically pertains to the Wilkes-Barre Data Operations Center.

d) Services for Employees Deemed Essential During Building Closures Due to Hazardous Weather or Other Emergency Conditions

In an inclement weather situation where there are essential deaf employees, SSA will relocate interpreter(s) to the buildings where the deaf employees are located.

e) Furlough In a furlough situation where there are essential deaf employees, SSA will relocate the interpreter(s) to the buildings where the deaf employees are located. The Contractor will be paid the full monthly rate agreed to in the contract. If the agency is entirely shutdown for a furlough, the Contractor will not be paid.

B. Daily On-Site Services (DOS)

1. Estimated Quantity of DOS Personnel

Interpreter Services will be ordered in months, not to exceed one year per task order. The exact number of interpreters required will be defined on each task order. The following is an estimated number of interpreters required for DOS Services under this contract.

National Computer Center (NCC) - One (1) interpreter

Security West - Six (6) interpreters Metro West – One (1) interpreter

Main Complex – Four (4) interpreters

Wilkes Barre DOC – One (1) interpreter (8:00am – 4:00pm shift)

Wilkes Barre DOC - One (1) interpreter (4:30pm – 12:30am shift)

2. Roster

The Contractor shall provide a roster of sign language interpreters for daily assignments. The Contractor shall submit a resume for all prospective interpreters to the COTR for approval. Only after approval will the interpreter(s) be added to the DOS roster.

3. Offsite Assignments

The DOS interpreters may be required to accompany employees who are deaf to an off-site assignment. The distance to off-site assignment locations will not be greater than 75 miles from the interpreters’ DOS duty station. The Contractor shall require their sign language interpreters to provide their own transportation to these sites, unless SSA shuttle service or other approved transportation is available. A Government vehicle must be used for the Contractor to ride with a Government employee. Government vehicles may only be reserved and driven by Government employees. Requests for interpreters to provide services “in transit” to a meeting or conference will be addressed by the COTR. If a DOS interpreter is assigned to an off-site assignment that either starts at the beginning of, and/or goes until the end of, their scheduled shift, travel time to or from the assignment should not be considered as part of the scheduled shift (e.g., if the interpreter’s shift ends at 4:00 p.m., the interpreter is to remain on assignment until 4:00 p.m.).

4. Lunch Hour SSA will not pay the Contractor for the lunch hour. In locations with multiple interpreters, rotating lunch periods are required to ensure that an interpreter is available at all times.

5. Schedule Changes

The Contractor may be required to provide interpreter services Monday through Friday between the hours of 6:00 a.m. and 6:00 p.m. (Eastern Standard Time) unless otherwise noted, excluding Federal holidays. The Government will attempt to provide the Contractor with five (5) business days advance notice of any changes to the weekly DOS schedule.

C. SSA Headquarters DOS Schedule The SSA Headquarters DOS service delivery schedule is as follows, excluding Federal holidays:

1. National Computer Center (NCC)

The NCC interpreter provides services to employees who are deaf and primarily work as IT specialists dealing with network and mainframe administration, systems engineering, voice communication technology, and data management. As such, the interpreter assigned should have knowledge of general computer concepts and terminology. The NCC services are requested through the Contract Coordinator; therefore, regular communication between the NCC interpreter and the Contract Coordinator is essential.

Hours: Monday - Friday: 7:30 a.m. – 4:30 p.m.

2. Security West and Metro West

The interpreters at the SW and MW Buildings are assigned to specific Office of Central Operations (OCO) modules, which provide service to a group of employees who are deaf. Deaf employees will request services, as needed, directly from the DOS interpreter assigned to their OCO module. OCO employees work responsibilities include, but are not limited to, SSA benefits and claims processing, computer specialists, clericals, and mailroom duties.

a) Security West

Hours: Monday – Friday Three (3) interpreters: 7:00 a.m. – 4:00 p.m.

One (1) interpreter: 7:30 a.m. – 4:30 p.m.

Two (2) interpreters: 8:00 a.m. – 5:00 p.m.

Note: This is an estimated number of interpreters that may be needed see Section B-2.2(B)(1).

b) Metro West

The Metro West (MW) Building is located in Baltimore (Downtown), MD.

Hours: Monday – Friday: 8:00 a.m. – 5:00 p.m.

c) Main Complex

The work responsibilities of the employees who are deaf include, but are not limited to, human resources, public relations, printing specialists, and information technology (IT) specialists (e.g., software developers, web designers, programmers, and database managers), network administrators, and systems engineers. The interpreters will be available at the Annex Building office:

Hours: Monday - Friday One (1) interpreter: 7:00 a.m. – 4:00 p.m.

Two (2) interpreters: 7:30 a.m. – 4:30 p.m.

One (1) interpreter: 8:00 a.m. – 5:00 p.m.

Note: This is an estimated number of interpreters that may be needed see Section B-2.2(B)(1).

D. Wilkes-Barre Data Operations Center (WBDOC) DOS Schedule Hours: Monday - Friday, excluding Federal Holidays.

One (1) interpreter: 8:00 a.m. - 4:00 p.m.

One (1) interpreter: 4:30 p.m. - 12:30 a.m.

Note: This is an estimated number of interpreters that may be needed see Section B-2.2(B)(1).

E. Contract Coordinator at SSA Headquarters

1. Overview An onsite Contract Coordinator will be required. This individual will provide daily on-site coordination and oversight of the Contractor’s employees. Services for Headquarters are requested as needed. The Contract Coordinator maintains a schedule of service requests and assigns interpreter(s) as appropriate, working with the COTR or Alternate COTR as necessary. The Contract Coordinator will also provide interpreter services, as needed. The Contract Coordinator shall not conduct non-contract related business (e.g., annual performance evaluation of staff) on Government time.

2. Lunch/Schedule The Contract Coordinator will not be paid for the lunch hour. The Contract Coordinator will be available at the Annex Building office, excluding Federal holidays:

Monday – Friday 7:00 a.m. – 4:00 p.m.

F. Agencywide Service Requests (ASR)

1. Overview ASR’s are in addition to daily on-site services. These services will be requested on an as needed basis for periods ranging from one hour to several months. These services shall be provided only as authorized by orders issued. The Contractor shall provide ASR sign language (and /or other recognized modes of interpreting), CART and/or VRI/VRS services on the assigned date specified by each task order. All ASR services will be paid at the rates governed by this contract. However, SSA is not precluded from using other vendors for ASR services when the cost is less than $2,500.00.

2. Roster

The Contractor shall provide a roster of interpreters and CART providers who are available to provide services at any SSA office, nationwide. ASR may include, but is not limited to, meetings, training, mentoring, conferences, teleconferences, career counseling, job interviews, and special interest group meetings.

3. Travel/Transportation

The Contractor will be expected to have their sign language interpreters and/or CART providers provide their own transportation to and from the location of service. Travel costs (per diem, transportation, tolls, parking, personal vehicle mileage, etc.) will be allowable on each assignment/task order as agreed to by the Contractor, COTR, and/or Alternate COTR. If the assignment location is greater than 50 miles from the interpreter’s and/or CART provider’s place of business or home, whichever is less, mileage reimbursement will be made. Travel costs for which the Contractor will be reimbursed shall be no greater than those allowed by the Government Travel Regulations, current as of the time of the travel occurs. These travel costs will be reimbursed from the stated not-to-exceed travel allocation designated in each task order and will be paid as incurred upon receipt of a properly documented invoice. No travel time will be authorized or paid under this contract.

4. Cancellations

For any cancellations to an ASR request made by SSA less than two (2) business days in advance of the scheduled service, the Contractor will be paid for no more than 2 days of the requested services at the hourly rates outlined in the terms of the requisition/delivery order.

B-2.3

SPECIFICATIONS FOR INTERPRETER SERVICES FOR SSA

A. Interpreter Qualifications

Certified interpreters and/or CART providers will perform all interpreting and/or CART services. Certification must be obtained from a recognized certifying organization. Certification for interpreters must be from organizations such as the Registry of Interpreters for the Deaf (RID) (NIC, NIC Advanced, NIC Master, CI, CT, CI/CT or CSC), the National Association of the Deaf (NAD) (Level IV or V), or a recognized state agency. Certification for CART providers must be obtained from the National Court Reporters Association (NCRA) (CRR, CCP) or a recognized state agency. The Contractor, the Contractor’s employees and subcontractors must abide by all state and local laws, current and future, in regard to certification and licensure of all interpreters and CART providers.

Interpreters and/or CART providers must have a minimum of four (4) years paid professional experience as an interpreter and/or CART provider within the last six (6) years. Paid professional experience is defined as providing interpreter or CART services on a full-time or part-time basis in a professional capacity for the purposes of gainful employment. Interpreters must demonstrate fluency in expressive and receptive skills in American Sign Language, manually coded English, Pidgen Signed English and spoken English, and maintain an Associate Membership in good standing of the Registry of Interpreters for the Deaf (RID). Exceptions to the qualification requirements must be submitted in writing to the Contracting Officer.

Whenever SSA is obligated by contract, legislation, or judicial order to provide interpreters certified in legal interpreting (SC:L), the Contractor, upon oral or written notification, shall so provide.

B. General Information for Interpreter Services

Interpreters will use a broad range of sign language vocabulary and style as well as appropriate grammatical signs to meet the communication needs of SSA’s deaf employees. The Contractor must provide SSA with interpreters who will provide voice-to-sign, sign-to-voice, or any other accepted mode of interpreting in a variety of situations in the SSA environment. Standard assignments at SSA may include, but are not limited to the following: meetings, training, progress reviews, teleconferences, career counseling, union activities, job interviews, work-related telephone conversations, special interest group meetings, and counseling.

SSA sponsored special events and/or assignments may include but are not limited to the following: holiday programs, commemorative programs, musical programs, medical situations, focus groups, conferences, satellite broadcasts, Interactive Video Training (IVT), town hall meetings, promotion parties, retirement parties, and social events. Whenever possible, SSA will provide the Contract Coordinator or designated Contractor representative a program/script of special events including those that will be videotaped and/or broadcast.

Interpreter services for non work-related requests will be addressed by the COTR, Alternate COTR, SSA’s Lead Interpreter Coordinator and/or Contract Coordinator on a case-by-case basis.

The number of interpreters scheduled for an assignment will be determined by the COTR, Alternate COTR, SSA’s Lead Interpreter Coordinator, and/or the Contract Coordinator. One (1) interpreter may be sufficient for assignment(s) of two (2) hours or less. Two (2) or more interpreters may be needed but are not limited to the following:

· Any assignment exceeding two (2) continuous hours;

· Any assignment where a deaf person has a prominent role in the scheduled activity and/or there are deaf participants;

· Any assignment where more than one (1) mode of communication is preferred by the deaf participants; e.g., interpreting, transliterating, oral interpreting, and/or tactile interpreting;

· Any assignment where the material or subject matter being presented or discussed is extremely technical, complex, or difficult for a lay person to understand;

· Any assignment involving a panel discussion or large group meetings of any length.

C. General Information for CART Services CART services may be provided for, but are not limited to, meetings, training, or conferences. The need for transcripts will be determined on a case-by-case basis. SSA requires that all transcripts include a disclaimer stating that said transcript is not official documentation of the event and cannot be used as such.

D. General Information for VRI/VRS Services SSA is researching the possibility of providing interpreter services for Federal Employees using remote video technology. Sign language interpreters may be required to provide services in a VRI or VRS setting. All equipment required for VRI or VRS will be provided by the Government. Due to network and physical security requirements, all VRI/VRS services will be based at an SSA facility.

E. SSA Provided Property for DOS Interpreters If possible, SSA will provide the following property for the DOS interpreters: office space, office furniture (including a desk and a chair), office supplies, computer, telephone, TTY (telecommunications device for the deaf), and voice mail. SSA’s photocopy machine and fax machine will be available to the Contractor for copying/faxing work-related documents. Contractor’s use of Government provided property shall be for business purposes only.

F. Parking Stickers/Permits and Identification Badges After completion and processing of all required security documents, SSA will provide the DOS interpreters with parking stickers/permits for on-site parking and badges, when possible, which will permit access to SSA Headquarters and WBDOC (see Sections C-6.1, C-6.9, and C-6.11).

G. Communication Protocol All administrative and personal matters raised by the interpreters as they relate to this effort must be addressed to the Contract Coordinator cited in Section C-6.5, Designation of Project Manager/Contract Coordinator.

All technical matters must be addressed to the COTR, or Alternate COTR cited in Section C-6.3.

PART C - CONTRACT CLAUSES AND TERMS AND CONDITIONS

C-1 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (JUN 2010) - ALTERNATE I (OCT 2008) In accordance with FAR 12.301 and 12.302, the clause at 52.212-4, incorporated herein by reference via Block 27 of the SF 1449, is hereby incorporated by reference with the exception of the paragraphs, supplemented in the following Addendum at C-2.

C-2 ADDENDUM TO FAR CLAUSE 52.212-4, CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (JUN 2010) - ALTERNATE I (OCT 2008) In accordance with FAR 12.301 and 12.302, the clause at 52.212-4, incorporated herein by reference via Block 27 of the SF 1449, is hereby tailored by this addendum as follows:

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (JUN 2010) - ALTERNATE I (OCT 2008)

· Paragraph (a), Inspection/Acceptance, is supplemented as follows:

(a) Inspection/Acceptance.

(1) The Government has the right to inspect and test all materials furnished and services performed under this contract, to the extent practicable at all places and times, including the period of performance, and in any event before acceptance. The Government may also inspect the plant or plants of the Contractor or any subcontractor engaged in contract performance. The Government will perform inspections and tests in a manner that will not unduly delay the work.

(2) If the Government performs inspection or tests on the premises of the Contractor or a subcontractor, the Contractor shall furnish and shall require subcontractors to furnish all reasonable facilities and assistance for the safe and convenient performance of these duties.

(3) Unless otherwise specified in the contract, the Government will accept or reject services and materials at the place of delivery as promptly as practicable after delivery, and they will be presumed accepted 60 days after the date of delivery, unless accepted earlier.

(4) At any time during contract performance, but not later than 6 months (or such other time as may be specified in the contract) after acceptance of the services or materials last delivered under this contract, the Government may require the Contractor to replace or correct services or materials that at time of delivery failed to meet contract requirements. Except as otherwise specified in paragraph (a)(6) of this clause, the cost of replacement or correction shall be determined under paragraph (i) of this clause, but the "hourly rate" for labor hours incurred in the replacement or correction shall be reduced to exclude that portion of the rate attributable to profit. Unless otherwise specified below, the portion of the "hourly rate" attributable to profit shall be 10 percent. The Contractor shall not tender for acceptance materials and services required to be replaced or corrected without disclosing the former requirement for replacement or correction, and, when required, shall disclose the corrective action taken. [Offeror to insert portion of labor rate attributable to profit.] (5)(i) If the Contractor fails to proceed with reasonable promptness to perform required replacement or correction, and if the replacement or correction can be performed within the ceiling price (or the ceiling price as increased by the Government), the Government may--

(A) By contract or otherwise, perform the replacement or correction, charge to the Contractor any increased cost, or deduct such increased cost from any amounts paid or due under this contract; or

(B) Terminate this contract for cause.

(ii) Failure to agree to the amount of increased cost to be charged to the Contractor shall be a dispute under the Disputes clause of the contract.

(6) Notwithstanding paragraphs (a)(4) and (5) above, the government may at any time require the Contractor to remedy by correction or replacement, without cost to the Government, any failure by the Contractor to comply with the requirements of this contract, if the failure is due to--

(i) Fraud, lack of good faith, or willful misconduct on the part of the Contractor's managerial personnel; or

(ii) The conduct of one or more of the Contractor's employees selected or retained by the Contractor after any of the Contractor's managerial personnel has reasonable grounds to believe that the employee is habitually careless or unqualified.

(7) This clause applies in the same manner and to the same extent to corrected or replacement materials or services as to materials and services originally delivered under this contract.

(8) The Contractor has no obligation or liability under this contract to correct or replace materials and services that at time of delivery do not meet contract requirements, except as provided in this clause or as may be otherwise specified in the contract.

(9) Unless otherwise specified in the contract, the Contractor's obligation to correct or replace Government-furnished property shall be governed by the clause pertaining to Government property.

· Paragraph (e), Definitions, is supplemented as follows:

(1) The clause at FAR 52.202-1, Definitions, is incorporated herein by reference. As used in this clause--

(i) Direct materials means those materials that enter directly into the end product, or that are used or consumed directly in connection with the furnishing of the end product or service.

(ii) Hourly rate means the rate(s) prescribed in the contract for payment for labor that meets the labor category qualifications of a labor category specified in the contract that are--

(A) Performed by the contractor;

(B) Performed by the subcontractors; or

(C) Transferred between divisions, subsidiaries, or affiliates of the contractor under a common control.

(iii) Materials means--

(A) Direct materials, including supplies transferred between divisions, subsidiaries, or affiliates of the contractor under a common control;

(B) Subcontracts for supplies and incidental services for which there is not a labor category specified in the contract;

(C) Other direct costs (e.g., incidental services for which there is not a labor category specified in the contract, travel, computer usage charges, etc.);

(D) The following subcontracts for services which are specifically excluded from the hourly rate: [Offeror shall insert any subcontracts for services to be excluded from the hourly rates prescribed in the schedule.];

(E) Indirect costs specifically provided for in this clause.

(iv) Subcontract means any contract, as defined in FAR Subpart 2.1, entered into with a subcontractor to furnish supplies or services for performance of the prime contract or a subcontract including transfers between divisions, subsidiaries, or affiliates of a contractor or subcontractor. It includes, but is not limited to, purchase orders, and changes and modifications to purchase orders.

· Paragraph (g), Invoice, is supplemented as follows:

INVOICE SUBMISSION AND PAYMENT RELATED INFORMATION

You may submit your invoice, electronically via email, by regular mail, or by hand carrying it to the Office of Finance at the addresses below. Your invoice must include all of the elements of a proper invoice as defined in the invoice or payment clause used in this award as well as any other information required below or in the contract such as:

· Vendor Name and Phone Number for Inquiries

· Agency Name

· Contract Number or Delivery Order Number

· CLIN Numbers

SENDING THE INVOICE ELECTRONICALLY: Submit your invoice either as an attachment to an email message, or within the message itself, to: OFPO.OF.DAP.INVOICES@ssa.gov.

FOR INVOICES NOT SUBMITTED ELECTRONICALLY: Submit an original and three (3) copies of the invoice to:

If sent by mail:

Social Security Administration

Office of Finance

Post Office Box 47

Baltimore, Maryland 21235-0047 If Hand Carried:

Social Security Administration

Office of Finance

Customer Service Help Desk

2-B-4 East Low Rise Building

6401 Security Boulevard

Baltimore, Maryland 21235-0047

The telephone number of the customer service help desk is (410) 965-0607.

TAXPAYER IDENTIFICATION NUMBER (TIN) AND DUN&BRADSTREET NUMBER (DUNS):

In order to assist the government in making timely payments, please include your TIN, your DUNS#, and the Order Number on each invoice.

SUBMISSION OF ELECTRONIC FUNDS TRANSFER (EFT) INFORMATION AND REMITTANCE INFORMATION:

The Government shall make payment to the Contractor using the EFT information contained in the Central Contractor Registration (CCR) database. In the event that the EFT information changes, the Contractor shall be responsible for providing the updated information to the CCR database.

Remittance information associated with EFT payments is now available via the Internet Payment Platform (IPP) on the Department of Treasury’s Internet site at http://www.ipp.gov. The IPP site provides an explanation of how the system works, security and access information, a user demonstration, and registration information. There is no charge to use the IPP system.

You may also direct payment inquiries to SSA's Office of Finance by:

-- Using its Financial Interactive Voice Response System (FIVR). FIVR is an automated self-service telephone system available 24 hours a day that allows direct electronic access to administrative payment information using the telephone keypad. You can access FIVR by calling (410) 965-0607. The services available through FIVR will be available through a Telecommunications Device for the Deaf (TDD) Line at 410-597-1395. Customer Service Representatives will be available to answer vendor payment inquiries Monday - Friday, between 8 a.m. and 4:30 p.m. Eastern Time.

-- By sending an email to payment.inquiries@ssa.gov, or visiting its internet site at http://www.socialsecurity.gov/vendor/contact.htm. You can also access the IPP system through a link on this site.

· Paragraph (i), Payments, is supplemented as follows:

(1) Services accepted. Payment shall be made for services accepted by the Government that have been delivered to the delivery destination(s) set forth in this contract. The Government will pay the Contractor as follows upon the submission of commercial invoices approved by the Contracting Officer:

(i) Hourly rate.

(A) The amounts shall be computed by multiplying the appropriate hourly rates prescribed in the contract by the number of direct labor hours performed. Fractional parts of an hour shall be payable on a prorated basis.

(B) The rates shall be paid for all labor performed on the contract that meets the labor qualifications specified in the contract. Labor hours incurred to perform tasks for which labor qualifications were specified in the contract will not be paid to the extent the work is performed by individuals that do not meet the qualifications specified in the contract, unless specifically authorized by the Contracting Officer.

(C) Invoices may be submitted once each month (or at more frequent intervals, if approved by the Contracting Officer) to the Contracting Officer or the authorized representative.

(D) When requested by the Contracting Officer or the authorized representative, the Contractor shall substantiate invoices (including any subcontractor hours reimbursed at the hourly rate in the schedule) by evidence of actual payment, individual daily job timecards, records that verify the employees meet the qualifications for the labor categories specified in the contract, or other substantiation specified in the contract.

(E) Unless the Schedule prescribes otherwise, the hourly rates in the Schedule shall not be varied by virtue of the Contractor having performed work on an overtime basis.

(1) If no overtime rates are provided in the Schedule and the Contracting Officer approves overtime work in advance, overtime rates shall be negotiated.

(2) Failure to agree upon these overtime rates shall be treated as a dispute under the Disputes clause of this contract.

(3) If the Schedule provides rates for overtime, the premium portion of those rates will be reimbursable only to the extent the overtime is approved by the Contracting Officer.

(ii) Materials.

(A) If the Contractor furnishes materials that meet the definition of a commercial item at FAR 2.101, the price to be paid for such materials shall be the contractor's established catalog or market price, adjusted to reflect the--

(1) Quantities being acquired; and

(2) Any modifications necessary because of contract requirements.

(B) Except as provided for in paragraph (i)(1)(ii)(A) and (D)(2) of this clause, the Government will reimburse the Contractor the actual cost of materials (less any rebates, refunds, or discounts received by the contractor that are identifiable to the contract) provided the Contractor--

(1) Has made payments for materials in accordance with the terms and conditions of the agreement or invoice; or

(2) Makes these payments within 30 days of the submission of the Contractor's payment request to the Government and such payment is in accordance with the terms and conditions of the agreement or invoice.

(C) To the extent able, the Contractor shall--

(1) Obtain materials at the most advantageous prices available with due regard to securing prompt delivery of satisfactory materials; and

(2) Give credit to the Government for cash and trade discounts, rebates, scrap, commissions, and other amounts that are identifiable to the contract.

(D) Other Costs. Unless listed below, other direct and indirect costs will not be reimbursed.

(1) Other Direct Costs. The Government will reimburse the Contractor on the basis of actual cost for the following, provided such costs comply with the requirements in paragraph (i)(1)(ii)(B) of this clause:

· Travel Costs for ASRs as stated in Section B-2.2(F)(3)

(2) Indirect Costs (Material Handling, Subcontract Administration, etc.). The Government will reimburse the Contractor for indirect costs on a pro-rata basis over the period of contract performance at the following fixed price:

· Each order must list separately the fixed amount for the indirect costs and payment schedule.

(2) Total cost. It is estimated that the total cost to the Government for the performance of this contract shall not exceed the ceiling price set forth in the Schedule and the Contractor agrees to use its best efforts to perform the work specified in the Schedule and all obligations under this contract within such ceiling price. If at any time the Contractor has reason to believe that the hourly rate payments and material costs that will accrue in performing this contract in the next succeeding 30 days, if added to all other payments and costs previously accrued, will exceed 85 percent of the ceiling price in the Schedule, the Contractor shall notify the Contracting Officer giving a revised estimate of the total price to the Government for performing this contract with supporting reasons and documentation. If at any time during the performance of this contract, the Contractor has reason to believe that the total price to the Government for performing this contract will be substantially greater or less than the then stated ceiling price, the Contractor shall so notify the Contracting Officer, giving a revised estimate of the total price for performing this contract, with supporting reasons and documentation. If at any time during performance of this contract, the Government has reason to believe that the work to be required in performing this contract will be substantially greater or less than the stated ceiling price, the Contracting Officer will so advise the Contractor, giving the then revised estimate of the total amount of effort to be required under the contract.

(3) Ceiling price. The Government will not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule, unless and until the Contracting Officer notifies the Contractor in writing that the ceiling price has been increased and specifies in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract. When and to the extent that the ceiling price set forth in the Schedule has been increased, any hours expended and material costs incurred by the Contractor in excess of the ceiling price before the increase shall be allowable to the same extent as if the hours expended and material costs had been incurred after the increase in the ceiling price.

(4) Access to records. At any time before final payment under this contract, the Contracting Officer (or authorized representative) will have access to the following (access shall be limited to the listing below unless otherwise agreed to by the Contractor and the Contracting Officer):

(i) Records that verify that the employees whose time has been included in any invoice meet the qualifications for the labor categories specified in the contract;

(ii) For labor hours (including any subcontractor hours reimbursed at the hourly rate in the schedule), when timecards are required as substantiation for payment--

(A) The original timecards (paper-based or electronic);

(B) The Contractor's timekeeping procedures;

(C) Contractor records that show the distribution of labor between jobs or contracts; and

(D) Employees whose time has been included in any invoice for the purpose of verifying that these employees have worked the hours shown on the invoices.

(iii) For material and subcontract costs that are reimbursed on the basis of actual cost--

(A) Any invoices or subcontract agreements substantiating material costs; and

(B) Any documents supporting payment of those invoices.

(5) Overpayments/Underpayments. Each payment previously made shall be subject to reduction to the extent of amounts, on preceding invoices, that are found by the Contracting Officer not to have been properly payable and shall also be subject to reduction for overpayments or to increase for underpayments. The Contractor shall promptly pay any such reduction within 30 days unless the parties agree otherwise. The Government within 30 days will pay any such increases, unless the parties agree otherwise. The Contractor's payment will be made by check. If the Contractor becomes aware of a duplicate invoice payment or that the Government has otherwise overpaid on an invoice payment, the Contractor shall--

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the--

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected contract line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6)(i) All amounts that become payable by the…