Attachment_1_PWS.pdf

STATEMENT OF WORK

WIDE-FORMAT BLACK AND WHITE AND COLOR ENGINEERING TECHNICAL

DRAWING EQUIPMENT CONTRACT

INTRODUCTION

DLA Data Management Services seeks to enter into a single award contract for the purchase of Wide- Format black and white (B&W) and Color Engineering Technical Drawing Equipment. The output will include, but is not limited to banners, pictures, posters, engineering drawing output for topographic, hydrographic, and aeronautical, and multiple other land navigation and aerospace maps and charts.

The requirement includes:

- Delivery and installation of the equipment;

- Maintenance and repair of the equipment;

- Networking functionality of the equipment;

- Information Technology (IT) Security Accreditation and technical support for the equipment;

- Training on using the equipment, to include hardcopy User Manuals; and

- Meetings, reports and designated Point of Contact (POC) regarding the equipment.

1.0 GENERAL INFORMATION

1.1 DLA Data Management Services requires the equipment for a Pigment Wide Format Printer and associated maintenance for up to 60 months at Ramstein, Germany location residing Outside Continental United States (OCONUS).

1.2 Specific equipment capability requirements for devices are set forth in Attachment 1, Equipment Specification Requirements, with their minimum features section. All proposed devices must at a minimum contain the requirements listed in Attachment 1. Please note that tandem connected units are defined as print engines housed in separate constructions connected to other printers to meet the page per minute requirements and are NOT acceptable.

1.2.1 Pigment Wide Format Printer (HP Pagewide 8000XL or equal)

1.2.1.1 For mapping output, it is imperative that the digital printing ensures that all printed products uphold and maintain the mission requirements of the Services for color, Red/Green/Blue readability in low light conditions, overprint, and registration. See below paragraphs for further explanation. Certification for device for MC&G requirements is accomplished by NGA either by desktop evaluation of products or on-site evaluation at location where equipment is to be placed, see paragraph 1.1.

See below for requirements.

1.2.1.2 Color: For NGA products, colors will be defined against an approved color target and using a color spectrometer, X-Rite i1 Pro or comparable, to determine L*a*b value. The L*a*b value will be incorporated to the color library on the controller.

Colors must be within a color delta equal to or less than 2% but not greater than 5% compared to the color target provided by NGA. Once certified the operator will be required to make sure the device retains proper color outputs on a daily basis or more frequent depending on demand.

1.2.1.3 Red/Green/Blue readability in low light conditions: Proper color will help establish the Red, Green, Blue light readability. Total brightness, or illumination level, of the light has a potentially more significant effect on night vision retention than does the choice of red or green. Therefore, digital printing must ensure that all printed products uphold and maintain the mission requirements of the Services that allows for Red, Green, Blue light readability in low light conditions. Thus, specific spot colors must be continually tested under low light conditions using a Red, Green, Blue light lens to ensure Red, Green, Blue output is visible and legible under these lighting conditions. Not all MC&G products have requirements for Red, Green, Blue requirements or a mixture there of. During testing specific maps will be identified to ensure Red, Green Blue readability is tested.

1.2.1.4 Overprint: It is also imperative devices support overprinting where pigments overlap, they can either knockout or overprint one another. When an element is set to “knock out,” elements directly underneath that element are eliminated to ensure color fidelity. When an element is set to “overprint,” elements below remain visible as the pigment of the top element is layered over the elements below. Overprinting is a mandatory setting for Mapping, Charting, and Geodesy (MC&G) products. All output requirements will have to pass NGA certifications.

1.2.1.5 Registration: Color registration is required and must be within <0.15 mm or better. A printbar configuration is to be used to ensure consent registration is applied across long runs. Printbar technology allows for printing to occur by simply moving the paper across the printbar while inkjet nozzles are fired. This technology provides automated processes and routines to calibrate and register the device which ensures a much more reliable registration and image repeatability process.

1.2.1.6 Using drums, developer stations, high voltage charge units, high temperature fusing unit and transfer belt processes require multiple passes that creates a stretching effect on the document which causes registration problems over long runs requiring continuous calibration of the equipment to keep registration within specification.

1.3 DLA Data Management Services requires offerors to propose equipment to meet minimum specifications for the following requirements on Attachment 1 (if offeror has additional items/equipment to propose, please include specifications on Attachment 1):

-Online Folder -PC/Workstation

-Software RIP (Serendipity Black Magic Bureau) Note: Software RIP must be able to support multiple printers of the same make.

-Scanner

1.4 The contractor will configure controller and device to support NGA Color Target values to achieve device certification by NGA, see paragraph 1.2.1. The contractor will also profile up to 4 different types of paper products that will be available at time of configuring and certifying the device.

1.5 The cost for IT Configuration, Certification & Accreditation, Installation and Technical support for deployment and sustainment, to meet Information Assurance requirements (see sub- sections 4.0/5.0 of this document), will be included in the price.

1.6 In order to support the processing of classified documents, the government also requires the proposal of an optional removable hard drive kit including two drives to allow the for both Classified and Unclassified job processing. Both drives must be labeled with appropriate classification and only one will be in use at a given time. The specifications for the removable hard drive kit can be found on Attachment 1 under Tab-PC Workstation Specs. The offeror will be responsible for installation and any necessary configuration to ensure a complete printing solution. The offeror will not have access to Classified or Unclassified networks and shall not require clearances.

1.7 The contractor shall provide devices that are new or remanufactured and actively marketed. The terms “new” and “remanufactured” are defined at FAR 52.211-5.

2.0 DELIVERY AND INSTALLATION

2.1 Within five (5) business days after receipt of an order, the contractor has two (2) options to conduct a site survery:

1. Provide a checklist to the government so the government can provide information/assist for the site survey to determine accessibility, tools required, or other special requirements needed for delivery or

2. Conduct site survey at the delivery location specified by the order at no additional cost to the Government.

The contractor shall provide a written analysis of the site survey conducted or provided which must include all of the following; space limitations of the location, electrical requirements to include exact specifications of power requirements and limitations, specification and placement of electric outlets and network connections. The survey shall also include environmental requirements (e.g. space, power) for PC/Workstation. The written survey shall be provided to the point of contact within three (3) business days after survey is completed. The equipment will not be accepted until the completed site survey is received to the Government POC. If additional equipment or materials are needed and not included in the cost, it shall not be installed until a modification is received from a Contracting Officer.

2.2 After it is determined by the site survey that all required equipment is included and correct as stated in the contract, the contractor shall install all equipment at the site within the time frames specified below.

The install time frame does not start until all equipment is verified and included in the order.

- Delivery and installation, within 30 calendar days after award,

- Acceptance of configuration and certification within 14 days after install.

3.0 MAINTENANCE & REPAIRS/EXTENDED MANUFACTURER WARRANTIES

3.1 Maintenance and Repairs refers to the add-on components for all devices with high-capacity stacker, online folder and scanner.

3.1.1 The Contractor shall maintain at least 90% Monthly Uptime Availability (MUA) per machine which shall be calculated based upon the 21 standard federal work days in a month and an eight-hour day and excludes normal preventive maintenance time. MUA uses the following equation: (Uptime + Scheduled Maintenance)/ (Unscheduled

Downtime + Uptime + Scheduled Maintenance) Refer to Section 7.0 Meetings, Reports and Administration, Para 7.2 for reporting requirements. Government caused issues does not impact the MUA,

3.1.2 The Contractor shall replace, at no cost to the government, any device that does not maintain at least a 90% MUA two (2) times in any 180-day period with an equivalent device as evaluated and approved by DLA Data Management Services. Any replacement must be accepted and approved by the Government POC any substitution of a device must be accepted and approved via modification issued by a Contracting Officer.

3.1.3 The Contractor shall provide 8:00 am-5:00 pm (Monday through Friday, local time) maintenance and repair coverage which includes six-hour service response for non-critical devices and four-hour service response for designated critical devices, for maintenance services including travel, parts, labor, software version upgrades (up to the hardware capability) and retrofits for all equipment including all components. A telephone call is not an acceptable service response. A service technician must call the primary operator within 30 minutes for critical devices and one-hour for standard devices to discuss the service problem and time of arrival. DLA Data Management Services estimates one (1) of the facilities will be designated as critical. These sites will be designated on a monthly basis, with evaluation taking into account current workload and priorities. Publication of the critical list will be accomplished not later than COB of the 5th of each month and take effect the following month. The technician must be able to perform all aspects of maintenance and actively engage in resolving the reported issue.

3.1.4 The contractor must ensure all service technicians are eligible for access to Department of Defense facilities in accordance with the authority in Directive Type Memorandum (DTM 09-012) which establishes DoD access control policy and the minimum DoD security standards for controlling entry to DoD installations and stand-alone facilities.

Contractors must also check and follow installation access policies specific to each DoD installation. Technicians must be eligible at time of the award.

3.1.5 In the case of devices cleared for CLASSIFIED material, the contractor’s repair technicians shall ensure they do not access the device without a government employee escort present and observing during the support/repair services. To ensure escort is present the contractor will call ahead to the site POC to schedule date and time of arrival.

Manufacturer Warranties refers only to the devices: Pigment Wide Format (HP Pagewide 8000XL or equal)

3.1.6 Extended Manufacturer Warranties requested are warranty enhancements for hardware for all Pigment based devices. The warranties include remote problem diagnosis and support, onsite hardware support, material/parts to fix device, work to completion, access to electronic support information and services and electronic remote monitoring and support standard configuration.

3.1.7 The Contractor/Manufacturer shall provide 8:00 am-5:00 pm (Monday through Friday), local time, maintenance and repair coverage. The Contractor/Manufacturer will provide timeframe to be onsite for repair when responding to reported problem.

3.1.8 The Extended Manufacturer Warranties shall be offered in a five-year package.

4.0 IT CONFIGURATION

4.1 All devices/components shall be maintained and kept current with DoD/DLA required and approved operating systems, with the exception of those devices operating as an embedded device (controller and printer combined into one unit). The following is the list of the current operating system requirements:

Microsoft Windows 10 or current DoD required Operating System

Microsoft Windows Server 2008 R2, and 2012 R2 or current DoD required Operating System

Sun Solaris 10 or current DoD required Operating System

This list is not inclusive of any future requirements and or changes by the DLA or CYBERCOM. The contractor will be required to perform operating system updates and patches IAW future DoD or DLA directives at no additional cost to the Government. Any requirements that could create cost to the Government such as major OS change from one revision level to the next will be worked through the Contracting Officer.

4.2 All contractor-provided software (including Operating System) must be supported by the contractor and the software’s original manufacturer at all times during its use by the government. If it becomes apparent that either the contractor or original manufacturer will no longer support any contractor-provided software, the contractor must provide and install other software in coordination with delegated Government POC that is still supported by the contractor and the software’s original manufacturer.

4.3 Contractor solution must be capable of functioning in a common security environment, given that

DLA/DLA Data Management Services is required to add additional software that is standardized within DLA Data Management Services including, but not limited to, McAfee Epolicy Orchestrator (multiple modules including AntiVirus and Host Intrusion Prevention), Arcsight Logger, Active Client Software and Axway Desktop Validator.

4.4 All hard drives that are put into service at DLA Data Management Services must remain in the custody of DLA Data Management Services. All hard drives, whether internal, external, or otherwise, shall not be returned to the contractor.

4.5 All devices/components shall meet DoD information security specifications when interfacing with classified materials to ensure no remnants of the classified data exists after the classified process has been completed. The contractor shall indicate the specific steps needed to clear classified from the device to prevent disclosure. Any proposed process must include the use of removable hard drives and receive Government approval, which will occur during the certification and accreditation process.

4.6 All devices shall be configured in compliance with all applicable DoD Security Technical

Implementation Guides (STIG) (Ref: http://iase.disa.mil/stigs). Any remaining deficiencies that cannot be resolved shall be identified to Government POC prior to the Certification and Accreditation testing phase for evaluation of acceptance.

4.7 The equipment shall operate and coexist on a network that can support each of the following:

Internet Protocol Version 4 (IPv4) Internet Protocol Version 6 (IPv6) Internet Protocol Version 4/6 Hybrid (IPv4/6)

4.8 All devices/components shall have the capability of turning on and off any ports and protocols.

4.9 As part of the installation process, the contractor will label all equipment, with the appropriate classification as defined by DLA/DLA Data Management Services. DLA/DLA Data Management Services will provide the appropriate instructions and labels.

4.10 DLA/DLA Data Management Services will provide a configuration standard / settings document for each hardware model that the vendor shall utilize when installing hardware at a designated site. This configuration standard / settings document will be developed for each asset / model in conjunction with the vendor post-award at DLA Data Management Services headquarters facilities in New Cumberland, Pennsylvania.

4.11 The use of a key dongle for equipment is authorized in a standalone configuration. The vendor will work with DLA/DLA Data Management Services headquarters prior to any dongle being installed on the DLA network. The dongle shall be included in the price of the contract.

4.12 The use of USB flash drives are strictly prohibited at DLA Data Management Services locations.

In addition, non-government issued IT devices (e.g. phones, laptops, etc.) are prohibited from being used on DLA Data Management Services equipment and network. Firmware/hardware updates must be applied using DVD, and/or CD.

4.13 Section 508 Accessibility Standards - The user interface shall comply with Section 508 of the

Rehabilitation Act of 1973, per the 1998 Amendments, and the Architectural and Transportation Barriers Compliance Board’s Electronic and Information Technology Accessibility Standards at 36 Code of Federal Regulations (CFR) 1194. The standard 1194.21 (Software applications and operating systems) has been determined to be applicable to this contract.

5.0 IT CERTIFICATION & ACCREDITATION, INSTALLATION AND TECHNICAL

SUPPORT

5.1 Upon award DLA/DLA Data Management Services shall identify the specific pieces of equipment and software that require network testing, security accreditation, and approval. Within 30 calendar days of notification, the contractor shall deliver the identified equipment and software, at no cost to the Government, to the DLA Document Services production facility Mechanicsburg, PA for testing of its compliance to the requirements set forth in the Performance Work Statement. The equipment must be free of vulnerabilities and be configured in a compliant manner with any known STIG deficiencies identified prior to the testing commencement for evaluation of acceptance. The DLA/DLA Data Management Services Information Assurance Manager will determine the acceptance or rejection of any residue risk as part of the Certification and Accreditation process. Testing will be performed for a maximum period of 75 calendar days. This testing will determine if the equipment meets all of the requirements of the Performance Work Statement, can function as delivered, and will develop a standard configuration that the contractor will use for all installations. All testing will be conducted by DLA/DLA Data Management Services with the contractor’s assistance and the acceptance of the award does not occur until testing has been completed. Testing will include but is not limited to vulnerability scanning, port scanning and STIG compliancy checks. Upon notification of a discrepancy, the contractor will have 7 calendar days to provide corrective action. The contractor shall, at no additional cost, provide onsite engineering assistance and other support necessary to configure, setup, and test the equipment. Orders will be processed; however, until successful completion of the IT Certification and Accreditation phase as determined by DLA/DLA Data Management Services, no actual equipment delivery shall be made until the contracting officer provides a notice to proceed.

5.2 Upon installation of each approved device, the contractor shall provide a minimum of two (2) hours of technical support to the on-site Information Technology personnel for each device installed.

5.3 The contractor shall monitor industry standard vulnerability sites (e.g. http://nvd.nist.gov/ ) and take appropriate actions if its equipment is subject to a known vulnerability. In addition, DLA/DLA Data Management Services will notify the contractor as security vulnerabilities are identified concerning the installed equipment. When vulnerability is identified, the contractor shall provide patches within 30 calendar days unless a shorter time period is directed by DLA/DLA Data Management Services delegated Government POC. The contractor shall provide the monthly Security Vulnerability Report per paragraph 7.5.

5.4 The contractor shall update all contractor supplied software with the following exception. DLA J64 retains responsibility for patching all Microsoft Windows systems that can be updated via Microsoft WSUS or SCCM. In the execution of contractor initiated software updates, coordination shall be made with the Government POC named in the order.

5.5 All purchased hardware shall be registered by the vendor under the “DLA” name for 3rd party technical support.

5.6 The contractor shall not have remote access to equipment unless authorized.

5.7 Provided workstation hardware will be imaged with a DLA standard image for both classified and unclassified systems.

6.0 TRAINING REQUIREMENTS

6.1 As part of the training requirement each operator will be provided with hardcopy User Manuals, which are concise, user friendly and provide specific steps and processes, to include periodic system planned maintenance checks, in all operational aspects in the use of the device and the accompanying peripherals, and software. The User Manual is to include daily checks for calibration, registration, procedures to correct calibration and registration of device, and include producers for using controller and modify settings when required.

6.2 Within three business (3) days of installation of each device, the contractor shall provide hands-on training regarding the device and its software. This training must be accomplished in English by an individual having expert knowledge in all operational aspects of the device and software.

6.3 The contractor shall provide, under a separately priced CLIN, additional training sessions, as requested by the Government. Each training session will be teaching 2 to 10 attendees. Additional training sessions will be scheduled through contract Modification. The contractor shall provide the training within fifteen (15) business days of the date of the receipt of the requested training.

7.0 MEETINGS, REPORTS AND ADMINISTRATION

7.1 The Contractor shall prepare and submit an Installation Report that includes, at a minimum, the serial number and location to include DLA Data Management Services Office Group, military installation, and building number as applicable. The report will be sent to the Government POC named in the contract and to the Contracting Officer.

7.2 The Contractor shall provide a single POC for administration of the contract and a single POC for service issues. The Contractor shall prepare and deliver a monthly Availability Equipment Report via email to each Government POC named in the order. At a minimum the report shall contain the following for each device placed:

7.2.1 Location

7.2.2 Product Name

7.2.3 Product Model

7.2.4 Product HW/SW version number

7.2.5 Listing of accessories such as online folders, scanner, controller, etc.

7.2.6 Serial Number

7.2.7 Units Produced

7.2.8 Number Monthly of Service Calls

7.2.9 Monthly Total Downtime

7.2.10 Available Hours

7.2.11 Percentage of Up-Time/Availability

7.2.12 Reports are due by the 15TH of the month following the reporting period

7.3 The Contractors’ Administrative POC and the Contractors’ Service POC shall attend, as requested by DLA Data Management Services a teleconference with the Government POC and others to discuss the report set forth in paragraph 7.2, above. The meeting discussion will be based on previous month(s) machine information.

7.4 The Contractor shall provide the Government POC with a Training Completion Report for all DLA Data Management Services personnel trained. The report must include trainee’s name, location, date, and equipment make and model trained on. Each report will be sent to the Government POC responsible for that equipment location as indicated in the contract.

7.5 The monthly Security Vulnerability Report shall be provided by the Contractor to the Government POC. The report shall contain the location of all devices, product name, serial number, details of the security vulnerability and its status.

8.0 INVOICES.

8.1 The Vendor shall electronically submit invoices in accordance with the Defense Federal Acquisition Regulations Supplement (DFARS) Clause 252.232-7006.

9.0 NO GOVERNMENT OWNED OR FURNISHED PROPERTY/EQUIPMENT

9.1 Government owned or furnished property/equipment will not be offered as part of this requirement.

9.2 The Government will not provide administrative space for use by the contractor.

10.0 ECMRA

10.1 DLAD 37.103-90(a) (Revised February 14, 2013 through PROCLTR 2013-32) The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk at help desk at:

www.ecmra.mil/.

10.2 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk at help desk at: www.ecmra.mil/.