FY2021_SysCyl_QASP_Final.pdf

Quality Assurance Surveillance Plan DOS Support Service for ODS Reserve Program at Richmond

The Contracting Officer’s Representative (COR) will monitor vendor performance and complete the quality assurance worksheet below. The quality assurance worksheet will be submitted directly to the contract specialist (CS) and contracting officer (KO) within 72 hours of the completion of performance via the Surveillance and Performance Monitoring (SPM) Module.

If a rating other than satisfactory is identified, the COR must document and provide to the CS and KO sufficient information to properly articulate the deficiencies to the vendor so corrective action may be taken.

The COR referred to in this QASP is identified on the contract.

Table 1: Performance Criteria for Performance Deliverables

Deliverable Reference Task Title Deliverable

Acceptable Quality Level

(AQL)

Method Used/Frequency

2.3.1.1 Turn-In Execute shipping of Turn-In system cylinders

from DLA Richmond to Contractor.

95% of deliverables submitted on-time.

100% COR

inspection

2.3.1.2 Turn-In Execute shipping of Government Furnished

Halon 1301 from DLA Richmond to Contractor.

95% of deliverables submitted on-time.

100% COR

inspection

2.3.2.1 Refurbishment Complete refurbishment/recertification of system cylinders.

95% of deliverables submitted on-time.

100% COR

inspection

2.3.2.2 Refurbishment Provide operational testing on 100% of the valves rebuilt or replaced with new/different valves for every system cylinder that is assembled.

95% of deliverables submitted on-time.

100% COR

inspection

2.3.2.3 Ready For

Issue

Provide documentation to the Government of valve testing.

95% of deliverables submitted on-time.

100% COR

inspection

2.3.3.1 Ready For

Issue

Provide system cylinders with all components, proper paint and markings, and palletized as specified.

95% of deliverables submitted on-time.

100% COR

inspection

2.3.3.2 Ready For

Issue

Provide required documentation with shipment from Contractor to DLA Richmond.

95% of deliverables submitted on-time.

100% COR

inspection

2.6.1 Required

Delivery Schedule

Deliver all system cylinders within 365 days of contract award.

95% of deliverables submitted on-time.

100% COR

inspection

2.9.1 Warranty Provide warranty support for all system

cylinders found to be defective in accordance with the Warranty Plan.

95% of deliverables submitted on-time.

100% COR

inspection

2.10.1 Invoicing Provide proper invoices submitted into the

Wide Area Workflow (WAWF) System within 30 days of service/delivery.

95% of deliverables submitted on-time.

100% COR

inspection

2.10.2 Invoicing Provide required attachments uploaded in

WAWF with each invoice.

95% of deliverables submitted on-time.

100% COR

inspection

Quality Assurance Rating Scheme

Rating Description Exceptional

(EXCP)

Performance meets contractual requirements and exceeds many to the Government's benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective. Note: To justify an Exceptional rating, identify multiple significant events and state how these events were of benefit to the Government. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating. Also, there should have been NO significant weaknesses identified.

Very Good

(VGD)

Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the Contractor were effective. Note: To justify a Very Good rating, identify a significant event and state how it was a benefit to the Government. There should have been no significant weaknesses identified.

Satisfactory

(SAT)

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear, or were, satisfactory. Note: To justify a Satisfactory rating, there should have been only minor problems, or major problems that the Contractor recovered from without impact to the contract or order. There should have been NO significant weaknesses identified. A fundamental principle of assigning ratings is that Contractors will not be evaluated with a rating lower than Satisfactory solely for not performing beyond the requirements of the contract or order.

Marginal

(MRGL)

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor's proposed actions appear only marginally effective or were not fully implemented. Note: To justify Marginal performance, identify a significant event in each category that the Contractor had trouble overcoming, and state how it impacted the Government. A Marginal rating should be supported by referencing the management tool that notified the Contractor of the contractual deficiency (e.g., management, quality, safety, or environmental deficiency report or letter).

Unsatisfactory

(UNSAT)

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor's corrective actions appear or were ineffective. Note: To justify an Unsatisfactory rating, identify multiple significant events in each category that the Contractor had trouble overcoming, and state how these events impacted the Government. A singular problem, however, could be of such serious magnitude that it alone constitutes an Unsatisfactory rating. An Unsatisfactory rating should be supported by referencing the management tools used to notify the Contractor of the contractual deficiencies (e.g., management, quality, safety, or environmental deficiency reports, or letters).

Not Applicable

(NA)

Performance not observed during this performance period.

REMEDIES FOR CONTRACTOR NOT MEETING ACCEPTABLE QUALITY LEVELS OF PERFORMANCE

OBJECTIVES WITHIN CONTRACT PERIOD:

FIRST VIOLATION: KO will issue cure notice to the contractor.

SECOND VIOLATION: KO will issue show cause notice to the contractor.

THIRD VIOLATION: KO will terminate contract for cause.

The government will evaluate the contractor’s performance under this contract using the method of surveillance specified in Table 1, Performance Criteria for Performance Deliverables. All surveillance observations will be recorded by the government. Those observations indicating defective performance shall be initialed by the contractor’s designated representative. The contractor shall designate at least one employee for this purpose. If no such designated employee is available, recorded observation shall so state.

The following evaluation form will be filled out by the COR and delivered to the contract specialist and KO for inclusion in the contract file.

Quality Assurance Worksheet

Deliverable Reference Deliverable EXCP VGD SAT MRG

L

UNSA

T NA

2.3.1.1 Execute shipping of Turn-In system cylinders from

DLA Richmond to Contractor.

2.3.1.2 Execute shipping of Government Furnished Halon

1301 from DLA Richmond to Contractor.

2.3.2.1 Complete refurbishment/recertification of system

cylinders.

2.3.2.2 Provide operational testing on 100% of the valves

rebuilt or replaced with new/different valves for every system cylinder that is assembled.

2.3.2.3 Provide documentation to the Government of valve

testing.

2.3.3.1 Provide system cylinders with all components, proper paint and markings, and palletized as specified.

2.3.3.2 Provide required documentation with shipment

from Contractor to DLA Richmond.

2.6.1 Deliver all system cylinders within 365 days of

contract award.

2.9.1 Provide warranty support for all system cylinders

found to be defective in accordance with the Warranty Plan.

2.10.1 Provide proper invoices submitted into the Wide

Area Workflow (WAWF) System within 30 days of service/delivery.

2.10.2 Provide required attachments uploaded in WAWF

with each invoice.

OVERALL EXCP VGD SAT MRG

L

UNSA

T

Overall, how would you rate contractor’s performance

Comments:

Prepared by: _________________________________________Rating Period: __________________________

(COR)