SP4702-25-R-0007 Amendment 001.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30 7010625483

1. REQUISITION NUMBER

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

SP4702-25-R-0007

5. SOLICITATION NUMBER

2025 APR 24

6. SOLICITATION ISSUE

DATE

Becky HARD DBG0003

a. NAME

Phone: 614-692-7804

b. TELEPHONE NUMBER (No Collect calls)

2025 MAY 28

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY CODE SP4702

DCSO COLUMBUS-DIVISION-1

PO BOX 3990

COLUMBUS OH 43218-3990

USA

10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

8 (A)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

541930NAICS:

$22.5 millionSIZE STANDARD:

11. DELIVERYFOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/ CODE

OFFEROR

FACILITY

CODE

TELEPHONE NO.

18a. PAYMENT WILL BE MADE BY CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or Print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or Print) 31c. DATE SIGNED

SEE SCHEDULE

7. FOR SOLICITATION

INFORMATION CALL:

SEE SCHEDULE

03:00 PM

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE ADDENDUM

EDWOSB

32a. QUANTITY IN COLUMN 21 HAS BEEN

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:RECEIVED INSPECTED

COMPLETE PARTIAL FINAL

STANDARD FORM 1449 (REV. 2/2012) BACK

36. PAYMENT

PARTIAL FINAL

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER 40. PAID BY

42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42b. RECEIVED AT (Location)

SECTION A

1. Description: This requirement is to comply with the policies and laws to provide qualified American Sign Language (ASL), Pidgin Sign Language, Signed English, Close Vision/Tactile and/or Oral) interpreting services to D/HH employees in a variety of work-related settings. These settings include, but are not limited to, office and job-related issues such as: work group meetings;

employee orientations; training; wellness program events; conferences and seminars; employee/manager meetings, to include those regarding performance and/or disciplinary actions; and other employment situations.

2. General Information Period of Performance:

The Period of performance will be a base period of 12 months, with four 12-month option periods. Option years will not be exercised at the time of the award and will be subject to the availability of funds and contractor’s performance. The Contracting Officers Representative (COR) will measure the contractor’s performance each year before exercising an option. Base Year 07/06/2025 – 07/05/2026 Option year 01: 07/06/2026 – 07/05/2027 Option year 02: 07/06/2027 – 07/05/2028 Option year 03: 07/06/2028 – 07/05/2029 Option year 04: 07/06/2029 – 07/05/2030

3. Place of Performance:

Defense Logistics Agency (DLA) Equal Employment Office (EEO) 401 N Yearling Avenue Columbus, Ohio 43213

4. DISCUSSIONS: The Government intends to evaluate quotes and make an award without discussion. Quotes should contain the vendor's best terms within the proposed technical specifications. Additionally, the Government reserves the right to conduct discussions and request revisions to quote if it is determined to be in the government’s best interest to do so

5. Lowest Price Technically Acceptable- FAR 13.5 Procedures.

The Government shall evaluate quotes and any eventual award to the responsible offeror whose quote is determined to be the Lowest Price Technically Acceptable (LPTA).

6. No Award:

The Government reserves the right to not make an award as a result of this RFP if an award is determined contrary to the best interest of the Government.

7. Quote Preparation Costs:

The Government shall not be responsible or liable for any costs incurred in the preparation and submission of any technical or price volumes in response to this RFQ.

8. Proposal Submittal Instructions:

Proposals are required to be received by 28 MAY 2025 at 3:00 PM Eastern Standard Time.

The e-mail address for submission of proposals is Timothy Gilligan at Timothy.Gilligan@dla.mil and CC Becky Hard at Becky.Hard@dla.mil.

All vendor questions about the RFP shall be submitted via e- mail to Timothy Gilligan at Timothy.Gilligan@dla.mil and CC Becky Hard at Becky.Hard@dla.mil. All questions shall be received by 9 MAY 2025 at 3:00 PM Eastern Standard Time after which the period for responding to questions shall have closed.

The offeror agrees to hold the prices in its offer firm for 90 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

Exceptions to any term or condition of the RFP may make a vendor’s quote unacceptable and cause it to be immediately rejected by the Government without further review or opportunity for a vendor to respond.

The email needs to have in the subject line:

RESPONSE TO RFP SP4702-25-R-0007

If multiple e-mails need to be submitted, offerors shall put in the subject line: Email X of X. NOTE: E-Mails cannot be larger than 15MB in size. If necessary, the proposal shall be separated into multiple e-mails in order to comply with the e-mail size limitations.

In order to be considered for award, offeror shall submit the following as a part of their quote:

a. Signed 1449.

b. Completed pricing Documents and CLINS.

c. Complete section K of the solicitation (Representations, certifications, and other statements of OFFERORS OR

RESPONDANTS)

d. signed Acknowledge of any solicitation amendments.

e. Confirm compliance with requirements included in the solicitation.

f. If applicable, include GSA Contract number with relevant information to contract.

9. C05 Changes to Key Personnel (OCT 2016)

Certain skilled, experienced, professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. These are defined as "key personnel" and are those people whose resumes are submitted as part of the technical/business proposal for evaluation. The contractor shall use key personnel as identified in its proposal during the performance of this contract and will request contracting officer approval prior to any changes. Requests for approval of any changes shall be in writing with a detailed explanation of the circumstances necessitating the change. The request must contain a complete resume for the new key personnel and any other pertinent information, such as degrees, certifications, and work history. New key personnel must have qualifications that are equal to or higher than those being replaced. The contracting officer will evaluate the request and notify the contractor whether the requested change is acceptable to the Government.

10. COMMON ACCESS CARD (CAC) MANAGEMENT:

In determining whether the contractor will require routine physical access, the KO, working with the customer and COR, as applicable, must assess whether the contractor employee(s) meet(s) the requirements for a CAC in accordance with paragraph 4(b) of DLAI 1000.13 related to logical and physical access (Note: If only physical access is required, a contractor must require access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more to necessitate issuance of a CAC. DLAI 1000.13 defines “recurring basis” as at least two times per week and/or eight times per month for multiple facilities). If a contractor employee does not meet the requirements for a CAC as stated in Reference (d), the COR/KO will work with the local installation security office for issuance of a local credential.

SERVICE CONTRACTOR REPORT (SCR) FAR 52.204-14

The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site.

Reporting input will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Steps for Submitting a Service Contract Report (SCR)

Go to www.sam.gov and log in.

Select Entity Registrations and then select Service Contract Reporting.

SAM displays your entities which have service contracts and meet the reporting criteria. Select View by entity to see the service contracts for each entity.

Next, select Add for the service contract against which you want to create a Service Contract Report. Each service contract which meets the FAR Subpart 4.1703 reporting thresholds is displayed.

You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information:

Total Amount Invoiced: Total dollar amount invoiced for services performed during the previous Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor FTEs.

Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract Information button.

11. YOU MUST FOLLOW THE BELOW INSTRUCTIONS TO ENSURE PAYMENT:

When entering invoices into Wide Area Workflow (WAWF), the unit price and quantity information must be flipped.

When flipping CLIN information, reverse the quantity and unit price. Make sure you use the unit of measure “EA” when entering CLIN information into WAWF. Failure to do so will result in a delay in payment of the invoice as the invoice will have to be rejected and resubmitted. If you have any questions regarding this matter, contact your Contracting Officer Representative Mislin Hampton, (614) 692-3379, or Mislin.Hampton@dla.mil or Charlotte Bell at Charlotte.bell@dla.mil.

An example would be as follows:

Item

Unit of Issue:

Unit Cost

Total Quantity (Actual Contract Cost)

Invoiced Amount:

0001 HR $1.00 $X,XXX.XX $X,XXX,XX

0002 HR $1.00 $X,XXX.XX $X,XXX.XX

Invoices shall be submitted through Wide Area Workflow (WAWF). See DFARS Clause 252.232-7006 Wide Area Workflow Payment Instructions for detailed instructions on how to submit invoices.

12. AWARD: The Government reserves the right to not make an award as a result of this solicitation if such award is determined contrary to the best interest of the Government. It is the government’s intent to award using the procedures in FAR 13.5 and the information contained in Sections L and M.

13. Government Contracting POC’s.

Timothy Gilligan Contract Specialist 614-692-9762 Timothy.Gilligan@dla.mil

Becky Hard Contracting Officer 614-981-1791 Becky.Hard@dla.mil

Mislin Hampton Contracting Officer Representative (COR) 614-692 –3379 Mislin.Hampton@dla.mil

Charlotte Bell Contracting Officer Representative (COR) 808-875-0445 Charlotte.Bell@dla.mil

SECTION B – SUPPLIES AND SERVICES AND PRICES OR COSTS

Base Year Pricing:

Period of Performance: 07/06/2025 – 07/05/2026

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

0001 R608-V00007614 1 JB $ $

Total Estimated Hours Per Year: 1,664 Total Estimated Hours Per Month: 139 Hourly Labor Rate: $__________

Noun: DLA Land and Maritime Sign Language Interpreting Service: Shift Interpreter (Estimated 32 Hours a week) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

0002 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 900 Total Estimated Hours Per Month: 75 Hourly Labor Rate: $__________ This is an As Needed CLIN. Contractor is not entitled to full payment unless approved by the Contracting Representative

Noun: DLA Land and Maritime Sign Language Interpreting Service: POOL Interpreter (Estimated 900 Hours a year) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

Option Year 01 Pricing:

Period of Performance: 07/06/2026 – 07/05/2027

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

1001 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 1,664 Total Estimated Hours Per Month: 139 Hourly Labor Rate: $__________

Noun: DLA Land and Maritime Sign Language Interpreting Service: Shift Interpreter (32 Hours a week) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

1002 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 900 Total Estimated Hours Per Month: 75 Hourly Labor Rate: $__________ This is an As Needed CLIN. Contractor is not entitled to full payment unless approved by the Contracting Representative

Noun: DLA Land and Maritime Sign Language Interpreting Service: POOL Interpreter (Estimated 900 Hours a year) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

Option Year 02 Pricing:

Period of Performance: 07/06/2027 – 07/05/2028

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

2001 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 1,664 Total Estimated Hours Per Month: 139 Hourly Labor Rate: $__________

Noun: DLA Land and Maritime Sign Language Interpreting Service: Shift Interpreter (32 Hours a week) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

2002 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 900 Total Estimated Hours Per Month: 75 Hourly Labor Rate: $__________ This is an As Needed CLIN. Contractor is not entitled to full payment unless approved by the Contracting Representative

Noun: DLA Land and Maritime Sign Language Interpreting Service: POOL Interpreter (Estimated 900 Hours a year) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

Option Year 03 Pricing:

Period of Performance: 07/06/2028 – 07/05/2029

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

3001 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 1,664 Total Estimated Hours Per Month: 139 Hourly Labor Rate: $__________

Noun: DLA Land and Maritime Sign Language Interpreting Service: Shift Interpreter (32 Hours a week) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

3002 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 900 Total Estimated Hours Per Month: 75 Hourly Labor Rate: $__________ This is an As Needed CLIN. Contractor is not entitled to full payment unless approved by the Contracting Representative

Noun: DLA Land and Maritime Sign Language Interpreting Service: POOL Interpreter (Estimated 900 Hours a year) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

Option Year 04 Pricing:

Period of Performance: 07/06/2029 – 07/05/2030

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

4001 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 1,664 Total Estimated Hours Per Month: 139 Hourly Labor Rate: $__________

Noun: DLA Land and Maritime Sign Language Interpreting Service: Shift Interpreter (32 Hours a week) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE EXT PRICE

4002 R608-V00007614 1 JB $

Total Estimated Hours Per Year: 900 Total Estimated Hours Per Month: 75 Hourly Labor Rate: $__________ This is an As Needed CLIN. Contractor is not entitled to full payment unless approved by the Contracting Representative

Noun: DLA Land and Maritime Sign Language Interpreting Service: POOL Interpreter (Estimated 900 Hours a year) Pricing Terms: Firm Fixed Price Item Description: Contractor shall perform on-site sign language interpreting services IAW Section C, Performance Work Statement

Performance Work Statement Sign Language Interpreting Services

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104

1.0 GENERAL INFORMATION

It is the policy of the Defense Logistics Agency (DLA) Land and Maritime (L&M), a federal agency, to provide equal employment opportunities for its employees, former employees, as well as applicants for employment with policies and practices in full compliance with the laws and regulations governing equal employment opportunity.

Under the provisions of the Americans with Disabilities Act of 1990 (ADA), as amended by the Amendments Act of 2008, Title 1, Section 501 and 504 require federal agencies to provide reasonable accommodations for qualified applicants and employees with disabilities, baring undue hardship.

DLA is committed to being compliant in providing reasonable accommodations for Deaf and hard of hearing (D/HH) individuals in the workforce, via the provision of interpreting services when applicable to the employee, applicant or tenet customer. The need for interpreting services continue to increase as the DLA strives to be a model employer by complying with Executive Order 13548- “Increasing Federal Employment of Individuals with Disabilities,” signed on July 26, 2010.

2.0 BACKGROUND

Due to the increase in demand and the lack of in-house resources necessary for effective and timely interpreting services for employees who are D/HH, DLA L&M has determined that contractor-provided services for this requirement is in the best interest of the Government. Two

(2) representatives from the DLA L&M Equal Employment Opportunity (EEO) office will be appointed as the Contracting Officer’s Representatives (CORs) for the Government. There will be a primary and secondary COR. The COR will initiate all sign language interpreting requests, and the COR will monitor all vendor performance. The COR’s delegation of authority is limited to vendor performance reviews and does not authorize the COR to make contractual decisions.

The authority to resolve contractual issues and make contractual decisions rests exclusively with the Contracting Officer(s).

3.0 PURPOSE

This requirement is to comply with the policies and laws to provide qualified American Sign Language (ASL), Pidgin Sign Language, Signed English, Close Vision/Tactile and/or Oral) interpreting services to D/HH employees in a variety of work-related settings. These settings include, but are not limited to, office and job-related issues such as: work group meetings; employee orientations; training; wellness program events;

conferences and seminars; employee/manager meetings, to include those regarding performance and/or disciplinary actions; and other employment situations.

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104

4.0 SCOPE OF WORK

The scope of the resulting contract is to obtain on-site interpreting services and remote location/video remote interpreting (VRI) services for D/HH employees, former employees, and applicants on an as needed basis for the DLA in Columbus, OH. The VRI services component only of the resulting contract will also be applicable on as needed basis to the following detachments: DLA Mechanicsburg (PA), DLA Warren (MI), DLA Aberdeen (MD), DLA Norfolk Shipyard (VA), DLA Pearl Harbor- Naval Shipyard (HI), DLA Portsmouth- Naval Shipyard (NH), DLA Puget Sound Naval Shipyard (WA), and DLA L&M Albany-USMC. The resulting contract will be for one base year and four option years, resulting in a potential total contract duration of five years if all options are exercised.

5.0 REQUIREMENTS/TASKS

The Contractor will provide all the necessary amounts of interpreters (must meet the qualifications stated in Performance Work Statement (PWS) 6.0 PERSONNEL QUALIFICATIONS, Page 7), services, and material needed to perform the work set forth in this PWS including but not limited to all equipment and related materials/office supplies, and administrative support services as requested by the DLA COR for each job request confirmed.

Interpreting service requests made by DLA L&M COR shall be submitted either through the contractors’ electronic portal or via email for all assignments requests, last minute modifications/changes and cancelations for record keeping purposes. The contractor shall provide confirmation electronically, via system notification or email notification to the designated DLA inbox (provided at time of award).

5.1 The Contractor shall provide clear and accurate interpreting services for scheduled trainings and other appointments as required. Current requirements include but are not limited to:

Formal training sessions dealing with specialized terminology in the fields of acquisition, human resources, supply, information technology, disposition services, and quality assurance, etc.

On the job training, working in specific applications used in the fields of procurement, human resources, supply planning, information technology, disposition services, and quality assurance, etc.

Other appointments as requested including, but not limited to, job interviews, safety talks, discussions on work procedures, policies or assignments, and disciplinary discussions, team building events, various meetings, etc.

5.2 Due to the high volume of interpreting appointments on Mondays, Tuesdays, Wednesdays, and Thursdays at the DLA L&M, Columbus, OH; the Contractor shall provide a Shift Interpreter on those four days for that specific location. This will ensure an interpreter is available for last-minute interpreting service requests.

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104

The Shift Interpreter shall be available for 8 work hours each day, for a total of 32 hours per week, and 1,664 hours per year. Workdays are designated as Monday, Tuesday, Wednesday, and Thursday.

Typical work hours at DLA L& M (Columbus, OH) are 8:00 AM to 4:30 PM (Eastern Time) with a 30-minute lunch break, however, the vendor and the COR will coordinate the shift interpreter schedule to ensure maximum availability.

The Shift Interpreter shall document daily attendance by utilizing the EEO Office in person sign in/out mechanism. DLA L&M reserves the right to restrict payment of services for attendance that cannot be validated.

5.3 Upon receipt of a Pool interpreting requirement, the COR will contact the contractor allowing sufficient time to meet the requirements as follows:

Standard Requests: Standard requests are three (3) business days in advance of any single event (less than 16 hours), or five (5) business days in advance for a long work training session (more than 16 hours interpreting hours).

Emergency Requests: Emergency requests are considered as an assignment when less than business days notice of any single event, or business days for a long work training session has been given. At all times the expectation is that the Contractor will make every effort to ensure coverage when possible. Emergency requests will be handled based upon the availability of interpreting services; therefore, the contractor has the right to refuse an assignment when less than business days notice of any single event, or business days for a long work training has been given to them. There is no penalty to the contractor if coverage cannot be secured on an Emergency Request only. The contractor’s acknowledgment notice must be given within four (4) of the time that the request was submitted. This acknowledgment must be documented in written format to the COR.

5.4 The number of interpreters required is subject to the assessment of the COR. In general, two (2) interpreters shall be required for assignments lasting longer than one hour or more due to the technical nature of the DLA’s environment. On occasion, one

(1) interpreter may be requested for non-technical meetings, on-call/staff support or if they will be teamed with a DLA Federal Staff Interpreter. The number of interpreters requested for a job shall be dependent on the assessment made via the COR.

5.5 The COR will provide the following information:

If this is an initial request, change or cancellation Date request is submitted for services Type of interpreters required (American Sign Language (ASL), Pidgin Sign Language, Signed English, Close Vision/Tactile and/or Oral) Dates of the event to include daily start and end times

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104

Event Point of Contact (POC) of the organization requesting the interpreter (name, telephone number, location).

Name of D/HH employee(s) Type of interpreting event(s).

Length of time for the event(s).

Number of Interpreters Location of the interpreting event (in-person or remote-VRI link provided)

5.6 The COR that makes the request for services to the contractor is responsible for ensuring the contractor has complete and accurate job information for the interpreter in advance. The Contractor is responsible for ensuring their interpreters have complete and accurate job information prior to the time of the requirement/task.

5.7 The Contractor shall provide no less than one (1) business day prior notice to the COR of the interpreter names and any installation access requirements, information for the scheduled requirements. In addition, the COR is responsible for ensuring that the event POC is provided the interpreter’s name, and verification is received that the event will occur and that the services are still needed.

5.8 The COR is responsible to ensure that the interpreter has access to the installation in advance of the event or access to the platform for VRI interpreting.

Interpreters must follow location specific base access requirements, providing necessary information to security as needed in advance. All interpreters must have a valid photo identification (ID) that is accepted by DLA L&M’s Security Office/Visitor’s Center or the Security Offices/Visitors Centers of the DLA Forward Presence sites. The interpreter shall adhere to the badging requirements designated by the security office, whether they must be always escorted while in the facility or not. The contractor shall not bill the agency for any of the time described in this process.

5.9 The interpreter must contact the COR upon arrival for assistance with accessing the facility and must arrive approximately 30 minutes before scheduled requirement/task to clear security, where required. A requirement/task will be invoiced for a minimum of 2 hours (industry standard). Additional time for travel and arrival time to clear security will not be reimbursed.

Ex. 1 Assignment time: 0900-1000. Invoice will be for 2 hours for the assignment (which may potentially cover interpreter travel time in this case)

Ex. 2 Assignment time: 0900-1100. Invoice will be for 2 hours for the assignment (no additional time for travel and arrival time to access the installation).

5.10 When on-site the interpreter must notify the COR if a requirement/task is canceled

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 or completed early. The preferred method of contact will be in-person, phone, or text and will be provided with every job request. If check-in does not occur and the COR receives notification that the interpreter left without receiving confirmation, the contractor shall be notified of the discrepancy.

When providing VRI services, the interpreter must notify the COR or if a requirement/task is canceled or completed early. The preferred method of contact will be phone, or text and will be provided with every job request.

5.11 For general audience events, in person or via VRI, the interpreter shall contact the COR fifteen (15) minutes after the start of the event if no consumers are present requiring sign language interpreting services.

5.12 If the assignment/event is being videotaped (in person or VRI) or is being streamed live (in person or VRI), the interpreter shall provide interpreting services whether there are D/HH individuals in live attendance requiring interpreting services or not.

However, the vendor shall be notified at the time of the request if streamed or recorded interpreting services are needed.

5.13 When on site or providing VRI services, the interpreter must notify the COR via email if a requirement/task continues longer than scheduled. This is for billing purposes.

5.14 Cancellations: If any standard requirement/task is cancelled by the Government, the Government is responsible for payment of cancellation fees for any requirement/task cancelled less than 24 continuous hours before the scheduled start of the requirement/task (Standard 2 hour minimum paid for general requests)

Ex. 1 Assignment for Friday at 0900-1000 is scheduled/assigned/confirmed.

COR cancels the assignment on the Thursday 11:00am. Contractor may bill a 2-hour minimum for the last-minute cancellation (less than 24 continuous hours).

5.15 Cancellations: If any extended standard requirement/task (session that is greater than 2 hours) is cancelled by the Government, the Government is responsible for payment of the requirement/task cancelled that falls within the less than 48 continuous hour cancellation notification. Any time outside of the 48 continuous hour cancellation notification will not be billable.

Ex. 1 A weeklong training has been scheduled/assigned/confirmed to begin on Monday at 0800. Contractor receives notice that the training with 2

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 interpreters assigned has cancelled the Friday prior at 1100. The contractor may invoice for 8 hours for each interpreter assigned for Monday and Tuesday of the training week. This equates to 32 total hours that can be invoiced for the cancellation. The remaining hours for Wednesday through Friday are non-billable hours as they fall outside of the 48 continuous hour cancellation notification.

5.17 The Contractor is responsible for ensuring interpreters have complete and accurate job information prior to day of assignment. All necessary information for each assignment will be provided to the Contractor from the EEO Office.

5.18 Prior to the scheduled interpreting assignment, the vendor or the assigned interpreter should coordinate with the COR and/or designated EEO Office Point of Contact on details such as facility and building access, schedule, and other relevant assignment details.

5.19 All contractor personnel or any representative of the Contractor entering any government facility or government leased facility shall abide by all security and safety regulations and be subject to security checks. All contractors are required to be a US citizen and able to satisfy criteria to gain base/site access. Access to DSCC site must be coordinated with the EEO Office POC.

5.20 Monthly Status Report: The Contractor shall document the efforts performed in the completion of each task in a monthly status report due on or before the 5th business day of each month. This report must be sent via email to the COR with a summary of work accomplished during the reporting period, and recommended changes to include any lessons learned. A template for the Monthly Status Report shall be provided to the Contractor.

6.0 PERSONNEL QUALIFICATIONS

6.1 The Americans with Disabilities Act requires the provision of qualified interpreters in a variety of settings. The resumes of all interpreters must be submitted to the Contracting Officer prior to the date of award. Resumes will include knowledge, experience, education, and certifications. Interpreter must meet one of the three categories listed below (in order of preference):

6.2 Minimum Level of Knowledge and Experience for Nationally Certified Interpreters:

Minimum of one (1) year of professional experience interpreting in formal government training/classroom settings

Must be proficient in ASL-to-English and English-to-ASL interpreting/transliterating

Must possess communication skill sets to work in variety of communication

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 modes such as American Sign Language, Contact Sign Language, Signed English, and Oral modes.

Experience in the fields of acquisition, human resources, supply, and quality assurance preferred

6.2.1 National Certifications: Interpreters providing service that possess, National Association of the Deaf (NAD)- Registry of Interpreters for Deaf (RID) at a minimum, one certification for the following and maintain their memberships in good standing:

National Interpreter Certifications (NIC, NIC-Advanced, NIC- Master)

Registry of Interpreters for Deaf (RID) National Interpreter Certification (CI, CT, CSC, MCSC, SC:L)

National Association of the Deaf (NAD) National Interpreter Certifications (NAD

IV, NAD V)

6.3 Minimum Level of Knowledge and Experience for Interpreters holding State Certificates or Screenings:

Minimum of three (3) years of professional experience interpreting in formal government training/classroom settings

Must be proficient in ASL-to-English and English-to-ASL interpreting/transliterating

Must possess communication skill sets to work in variety of communication modes such as American Sign Language, Contact Sign Language, Signed English, and Oral modes.

Experience in the fields of acquisition, human resources, supply, and quality assurance preferred

6.3.1 Certificates or State Screenings: Interpreters who possess, at minimum, one certificate or state screening level and maintain their certificate or state screening level as dictated by the awarding entity and are in good standing:

Texas BEI (Advanced, Master, Level IV and Level V) State Screening Level III, IV or V (State Screening Levels may vary- for approval of level acceptance, documentation of the rating system needs to be provided to ensure quality services).

Once the contract is awarded, the contractor shall submit a monthly email containing either an Excel spreadsheet or a Word document listing the names of their Shift and Pool Interpreters to demonstrate that their personnel’s certifications are current.

6.4 Minimum Level of Knowledge and Experience for Interpreters demonstrating experience and/or education without National/State Credentials:

• Minimum of 10 years of professional experience interpreting in formal

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 government training/classroom settings

• Must be proficient in ASL-to-English and English-to-ASL interpreting/transliterating

• Must possess communication skill sets to work in variety of communication modes such as American Sign Language, Contact Sign Language, Signed English, and Oral modes.

• Experience in the fields of acquisition, human resources, supply, and quality assurance preferred

• Education and/or Experience: An interpreter’s experience and/or education will be considered. Documentation of the interpreter’s experience in the interpreting field, specifically government interpreting, is necessary.

Primary focus will be on experience in the government setting of interpreting with a minimum of 10 years documented service. Additional consideration will be given for the demonstration of educational achievement in the field of Deafness or ASL – Associate’s degree, Bachelor’s degree, Master’s degree or Ph.D.

6.5 Verification: The contractor and its affiliates must follow the standards set forth by the Registry of Interpreters for Deaf (RID) and the National Association of the Deaf (NAD), Texas Board for Evaluation of Interpreters (BEI) and the issuing State Screening Programs. The Contractor must verify each individual interpreter’s current credentialed status in accordance with the awarding entities’ standards. Additionally, interpreters placed based on education or years of experience must have documentation provided to the contractor, who will in turn provide the documentation at time of proposal.

All interpreters will conduct themselves according to the RID Code of Professional Conduct (CPC) and in a professional manner at all times to include but not limited to confidentiality, timeliness, professional responses appropriate for the work environment, attire appropriate for the work environment, etc.

The modes of requested interpreting services will vary, dependent on consumer preference, and shall be performed as such. This may include expressive interpreting or transliteration from Spoken English to ASL, (or a mode of ASL such as Conceptually Accurate Signed English (CASE), Pidgin Signed English (PSE), also known as Contact Sign, or Signed Exact English (SEE) and/or expressive interpreting from ASL (or a mode of ASL as referenced above) to Spoken English. If requested, the contractor shall provide a sign language interpreter with strong expressive skills in English.

6.6 Contractor’s Duty to Perform: It is the Contractor’s exclusive responsibility to ensure that sufficient interpreters have been approved to meet the Contractor’s performance obligations under the contract during the entirety of the contract’s period of performance.

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104

6.7 Individual Performance Issues: The Government retains the right to subsequently remove an interpreter from the list of approved interpreters due to performance issues.

Performance issues could be anything from repeated and/or extreme customer feedback that an individual interpreter is unable to satisfactorily provide necessary interpretation, substantial time management issues, inappropriate workplace behavior, or other similar issues.

6.8 Scheduling Coordinator: The Contractor shall maintain a Scheduling Coordinator for this requirement. The Scheduling Coordinator will be the single point of contact that the EEO Office and/or COR will contact for all appointment scheduling or other issues related to this contract. The Scheduling Coordinator is considered ‘key personnel,’ and as such any individual serving in this capacity other than the individual the Contractor originally identified in its proposal is governed by ‘C05 Changes to Key Personnel (OCT 2016),’ which can be found in the solicitation and contract documents.

6.9 Shift Interpreter: The Contractor shall maintain a Shift Interpreter certified with The Registry of Interpreters for the Deaf (RID) to provide sign language interpreting services up to four days per week as stated in Section 5 for unscheduled appointments. The Shift Interpreter is considered ‘key personnel,’ and as such any individual serving in this capacity other than the individual the Contractor originally identified in its proposal is governed by ‘C05 Changes to Key Personnel (OCT 2016),’ which can be found in the solicitation and contract documents.

6.10 Pool Interpreter: It refers to certified interpreters with The Registry of Interpreters for the Deaf (RID) available to provide sign language interpreting services as stated in Section 5 for scheduled appointments. The Contractor shall provide on ongoing basis evidence that it has a pool of interpreters (supplemental to the Shift Interpreter) capable of satisfying the requirements in this PWS. Historical demand data for this requirement shows that the Contractor should expect non-Shift Interpreter hours to be highly irregular, at times requiring only a few interpreters actively working and at other times requiring in the range of as many as ten (10) interpreters being needed simultaneously. This information is essential to ensure that DLA Land & Maritime’s EEO Office will be able to satisfy ‘The Americans with Disabilities Act’ requirement that qualified interpreters with a proven ability to effectively communicate be provided in a variety of settings.

7.0 HOURS OF PERFORMANCE

DLA operates under a flextime schedule, 6:00 a.m. to 7:00 p.m. Monday through Friday except on government holidays. The hours of performance for this requirement will normally fall between 8:00 a.m. to 4:30 p.m. with a 30-minute lunch break. However, the Contractor shall make every effort to alter service hours to

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 accommodate government schedules as requested.

Federal Holidays:

New Year's Day (January 1) Martin Luther King's Birthday (Third Monday in January) President's Day (Third Monday in February) Memorial Day (last Monday in May) Juneteenth (June 19- actual observed day may vary if it falls on a weekend) Independence Day (July 4) Labor Day (first Monday in September) Columbus Day (Second Monday in October) Veteran's Day (November 11) Thanksgiving Day (Fourth Thursday in November) Christmas Day (December 25)

7.0.1 If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If the holiday falls on one of the Shift Interpreter days (Monday/Tuesday/Wednesday/Thursday), work will not be performed on that particular day. In those instances, DLA L&M reserves the right to change the day to Friday if needed. If a scheduled appointment falls on a holiday, the vendor shall clarify with the EEO office regarding that appointment.

8.0 LEAVE, HOLIDAYS AND CLOSURES

This section describes the specific policies and procedures associated with any leave or closure and how they influence the provision of interpreting services provided.

8.1 LIBERAL LEAVE: If the Defense Logistics Agency is on liberal leave, all interpreters must report to the designated facility as previously confirmed, unless the COR has contacted the contractor to specify otherwise. Should the contractor receive additional or modified instructions, the ad hoc interpreters shall be informed via the contractor’s scheduling coordinators for updated information to follow. If the job request has been cancelled with less than 24 hours notice, the contractor may invoice for the originally confirmed hours.

8.2 CLOSURE OF FEDERAL GOVERNMENT DUE TO INCLEMENT WEATHER,

PUBLIC HEALTH RISK OR EMERGENCY: If DLA has closed due to inclement weather, public health risk or emergency, interpreting services shall not be rendered and therefore no charges or fees shall be assessed. The contractor shall not bill the government for interpreting service hours when the facility is closed due to weather

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 events, pandemics, hazards to human health and welfare whether caused by man or nature.

8.3 OTHER UNSCHEDULED FEDERAL GOVERNMENT CLOSURES: In the event of an unscheduled closure of the DLA, ad-hoc interpreters will not report their scheduled assignments. No cancellation fees or charges shall be assessed. The contractor shall not bill the government for interpreting service hours when the government is closed.

8.4 GOVERNMENT SHUTDOWN/FURLOUGH: In the event of a Government Shutdown/Furlough, any previously scheduled assignments that are cancelled due to the Government Shutdown/Furlough are not billable.

8.5 INCLEMENT WEATHER: NON-CLOSURES: In the event of severe inclement weather or an emergency, all interpreters are responsible for calling the contractor’s POC (i.e.: Scheduling Coordinator) to determine if their assignment is still scheduled. The COR shall be responsible for relaying information regarding assignment changes or updates/cancellations to the contractor’s coordinator/scheduler/POC. The contractor is equally responsible for following up with the COR to confirm updates/changes if there is inclement weather.

If an event has been cancelled due to inclement weather, the contractor may assess the cancellation fee for requests for services that are cancelled with less than 24 hours notice.

If the interpreting service is still required but the confirmed interpreter is unable to attend and provide interpreting services, the contractor is responsible for replacing the interpreter with one who can provide the services. If the contractor is unable to supply DLA with replacement interpreters, the contractor shall not bill the government for interpreter service hours.

9.0 PLACE OF PERFORMANCE

The primary place of performance will be in-person at Defense Supply Center Columbus located in Columbus, Ohio, and virtually for the following detachments: DLA Mechanicsburg (PA), DLA Warren (MI), DLA Aberdeen (MD), DLA Norfolk Shipyard (VA), DLA Pearl Harbor- Naval Shipyard (HI), DLA Portsmouth- Naval Shipyard (NH), DLA Puget Sound Naval Shipyard (WA), and DLA L&M Albany-USMC.

10.0 SECURITY REQUIREMENT

10.1 Security and Privacy Act Requirement: All services performed relative to the tasking identified in the PWS are unclassified or carry a Privacy Act Classification.

System security shall be in accordance with Security Requirements for the Automated Information System (AIS).

10.2 Security Investigation Requirement: No classified work will be required.

However, the Contractor will be working with sensitive information which is covered by

Defense Logistics Agency – Land and Maritime

Source Selection Information – See FAR 2.101 and 3.104 the Privacy Act.

10.3 Facility Requirement: All contractor personnel or any representative of the contractor entering any government facility or government leased facility shall abide by all security regulations and be subject to security checks. All interpreters must have a valid photo identification (ID) that is accepted by the location’s security office. Access to Government facility must be coordinated with the COR to ensure that any site-specific requirements are met. The Contractor will comply with lawful order of Law Enforcement personnel while on the Government facility. Motor vehicles entering any Government facility shall have a valid state license and vehicle registration. The Contractor employee visiting any Government facility in conjunction with this award shall be subject to the Standards of Conduct applicable to Government employees. Operating a motor vehicle on the Government facility is not a right but a conditional privilege granted by the Government. To retain this privilege, motor vehicles entering Government facilities shall have a valid state license and shall be registered with the Vehicle Registration Office. State license and registration shall be maintained current during the time the vehicle is in use on this installation.

Contractor personnel shall return registration decals to the Vehicle Registration Office within 24 hours after termination or completion of work under this contract, when state license is no longer valid, or upon sale of the vehicle.

10.4 DLA retains the right to request removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the government. The reason for removal shall be fully documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor shall within five (5) working days assign qualified personnel to any vacancy(s) thus created.

10.5 Contractor ID Badging: The shift contractor employees will be given ID Badges under this contract and must pass the ID badge back ground check to have access to the DSCC base. Specific instructions regarding facility access will be provided by the EEO Office.