SP4701-16-R-0055_Amendment_03.pdf

1. CONTRACT ID CODE PAGE OF PAGES

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1 14

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

03 August 18, 2016

6. ISSUED BY CODE SP4701 7. ADMINISTERED BY (If other than Item 6) CODE

DLA Contracting Services Office Philadelphia (DCSO-P) 700 Robbins Avenue, Bldg 26-2N-8129 SEE BLOCK 6 Philadelphia, PA 19111-5096 Eugene Marrone, 215-737-5230, Eugene.Marrone@dla.mil

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State, and ZIP Code) (√ ) 9A. AMENDMENT OF SOLICITATION NO.

SP4701-16-R-0055

√ 9B. DATED (SEE ITEM 11)

August 18, 2016

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE FACILITY CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

√ The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers √ is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; of (c) By separate letter of telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(√) A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.)

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DECRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

SEE PAGE 2

15A. NAME AND TITLE OF SIGNER (Type of print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or Print)

15B. CONTRACT/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

NSN 7540-01-152-8070 STANDARD FORM 30 (REV. 10-83)

PREVIOUS EDITION UNUSABLE Prescribed by GSA FAR (48 DFR) 53.243

SP4701-16-R-0055 Page 2 of 14 Amendment 03

The following changes are hereby made to RFP SP4701-16-R-0055:

1. The Offer Due Date is hereby revised to:

August 22, 2016 at 12:00 pm, Eastern Time

2. The following is hereby added to the “PRICING” section of (viii):

A Time and Material CLIN will be included for each period of performance for Travel costs, with a not-to-exceed value of $5,000.

3. The following paragraph in section 3.5.2 “Contractor Furnished Equipment” is changed

FROM: The vendor shall provide vehicles to be used for the transportation of vendor personnel and government IT equipment to various buildings within the designated location(s), or between locations listed in this contract.

TO: If the vendor deems it necessary to utilize vehicles for the transportation of vendor personnel and government IT equipment to various buildings within the designated location(s), the vendor shall provide its own vehicles.

4. Section (x) of the solicitation is hereby changed

FROM: Offerors shall include a copy of the FAR provision at 52.212-3, Offeror Representations and Certifications – Commercial Items and DFARS 252.212- 7000.

TO: Offerors shall include a copy of the FAR provision at 52.212-3, Offeror Representations and Certifications – Commercial Items, with its offer.

5. The following in section 3.10, “Personnel” is hereby changed

FROM: The offeror’s Management Proposal shall include a personnel plan that includes a matrix listing of all personnel of both the offeror and, where appropriate, the offeror’s subsidiaries and subcontractors; their government-related experience, and the commitment of these personnel to the contract.

TO: The offeror’s Non-Price proposal shall include a personnel plan that includes a matrix listing of all personnel of both the offeror and, where appropriate, the offeror’s subsidiaries and subcontractors.

SP4701-16-R-0055 Page 3 of 14

In accordance with DLAD 37.103-90(e)(1),

(i) The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

(ii) Reporting input will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2014. Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

6. In response to the following questions, the Government provides the following answers.

Question 1: Referencing the List of Sites section, it appears that there are missing sites. Several sites/divisions are not listed, mostly Document Services groups. Is this contract to be understood that all DLA functions, even those not listed, are to be supported? Or are the ones not listed to be left alone?

Answer 1: All sites listed will be supported

Question 2: Tickets have been averaging 763 per month for the past nine months, will this be reflected in the PWS?

Answer 2: Below is the count of End User Supports Incidents and Work Orders for the past 4 months by site locations:

Incidents

Corpus Christi Apr 100 May 77 Jun 74 Jul 98

Houston Apr 44 May 43 Jun 39 Jul 38

OKC Apr 294 May 291 Jun 330 Jul 374 http://www.ecmra.mil/ http://www.ecmra.mil/

SP4701-16-R-0055 Page 4 of 14

Red River Apr 96 May 98 Jun 94 Jul 76

San Antonio Apr 22 May 23 Jun 25 Jul 50

Work Orders

Question 3: Referencing the Users, NIPR 2120, What about the users that are not accounted for? There are over 350 users that are not currently supported by the four groups listed in the PWS. Half of those are supported by the two missing J6 groups. The other half are currently supported by other contracts outside of the Central area. Mainly Disposition Services. In total, I see about 2500+ users to be supported.

Answer 3: The NIPR 2120 DLA users are a snap shot provided by the Human Resources Office for the locations included in the PWS. The Disposition Services is included in this list and will be serviced by this contract.

Corpus Christi Apr 44 May 41 Jun 69 Jul 37

Houston Apr 11 May 10 Jun 17 Jul 8

OKC Apr 95 May 61 Jun 110 Jul 105

Red River Apr 21 May 8 Jun 7 Jul 5

San Antonio Apr 5 May 9 Jun 11 Jul 6

SP4701-16-R-0055 Page 5 of 14

Question 4: DFARS 252.212-7000 is RESERVED. Aside from the Representations at 52.212-4, what do offerors need to submit?

Answer 4: See change above.

Question 5: Under 3.5.2 Contractor furnished vehicles, Vendor shall provide vehicles. Can you specify which sites will require vehicles and the type and size needed?

Answer 5: Vehicles are not required at sites, but will be accepted at sites if a vendor deems it necessary to meet the requirements of the solicitation.

Currently, contractors utilize two (2) vehicles in Oklahoma City and one (1) vehicle in Red River. There is no contractor furnished vehicles utilized in Houston, Corpus Christi, and San Antonio.

Question 6: Under section 3.6, which states the site and Period of Performance dates, J63 - HOUSTON DESKTOP & J63 - OKLAHOMA CITY DOCUMENT are not accounted for. What about the missing J63 groups? Their users are listed, but not those groups or their techs. Houston has one contractor and two government techs. Oklahoma Document has one government tech.

Answer 6: Houston will be covered under this regional contract. However, support for Oklahoma Document Services is not be included under this contract.

Question 7: Referencing section 3.3.3.6 Asset Management it states: Keep inventory records current in the… ITAM system. Will our staff be given the rights required to do this?

Answer 7: If the site requires use of the system, then you will be given rights to access the system.

Question 8: Referencing section 3.3.3.11 Ancillary Service it states: Augment other DLA vendor/service areas to include…installation/removal of hardware components, installing patch cables and or power cycling of devices. We assume these devices are not EUS platforms. How are we to staff for this requirement when we do not know the level of support? Could this section be reworded to remove the words ‘installation / removal of hardware components, installing patch cables and / or’. If not, could there be OLA’s with J6 groups and / or contractors stating, we will not be held responsible for any degradation in service or hold any certifications not required of the EUS technical level?

Answer 8: This is only if there is not government or J64 staff on site and a manual tasks need to be accomplished, like a switch or router needs to be

SP4701-16-R-0055 Page 6 of 14 mounted in a rack or needs to be power cycled. At no times will there ever be any administration of these devices being accomplished.

Question 9: Can the government provide a count of users, computers, mobile devices and tickets by location?

Answer 9: See Answer 2 above for the count of End User Supports Incidents and Work Orders for the past 4 months by site location. The list below shows the number of computer users by site location.

Site State Abbreviation Users Little Rock AR LIT 3 Shreveport LA SHV 2 Texarkana LA TXK 684 McAlester OK MLC 25

OK City OK OKC 1257 Tinker AFB OK TIK 3 Aberdeen TX APG 33

Crane TX CCG 7 Corpus Christi TX CRP 203

El Paso TX ELP 6 Fort Stockton TX FST 24

Fort Hood TX HLR 8 Houston TX HOU 128 Polk AAF TX POE 10

Randolph AFB TX RND 5 San Antonio TX SAT 171

Kelly AFB TX SKF 54 Sheppard AFB TX SPS 3

Total: 2626

Question 10: PWS references “IDIQ” in the instructions for non-– price evaluation factors. Please clarify which IDIQ is being referenced here.

Answer 10: Refer to Amendment 01 for changes to the instructions.

Question 11: What about the other contracts these sites are currently covered by? Will those contracts be modified to reflect the work moving to another contract? I thought there were issues when the government did separate contracts to do the same work?

Answer 11: There will be no duplication of services. This acquisition is a requirement that has been consolidated from four separate current acquisitions.

See section 3.6, “Period of Performance" for start dates per site.

SP4701-16-R-0055 Page 7 of 14

Question 12: For the Red River Desktop group, is all their work being recorded in Remedy? Or are they doing work outside of Remedy? There seem to be less tickets then I would expect for that number of people.

Answer 12: The Government will not provide information regarding individual contracts. See Answer 2 above for the count of End User Supports Incidents and Work Orders for the past 4 months by site location.

Question 13: Is the contractor responsible for purchasing or providing any hardware equipment or motor vehicles? If so will their expense be handled as an ODC?

Answer 13: Please review section 3.5 Furnished Equipment and Information in the solicitation for information regarding Government Furnished Equipment and Contractor Furnished Equipment, and as amended above. The use of a vehicle is the contractor’s decision. Therefore, if a contractor deems it necessary to provide vehicles to be used for the transportation of contractor personnel and government IT equipment to various buildings within the designated location(s), or between locations listed in this contract, it shall be at the contractor’s expense, and will not be an ODC.

Question 14: Will any hardware replacements be provided as GFE for shipment out to field sites?

Answer 14: Per Section 3.5.1 of the PWS, “The government will provide all necessary office space and furniture, computer hardware and software, office supplies, telephone and voice mail, access to printers and copiers, and email access to assigned vendor personnel when required in direct support of this contract.” This includes hardware replacements as well. If a hardware replacement becomes necessary at a field site, which is deemed a remote site, it will be shipped to the site and the faulty hardware must be returned to the appropriate government contact.

Question 15: Who will be the deciding authority on whether a piece of equipment is shipped out?

Answer 15: The vendor will recommend and coordinate via the customer, COR and COTR.

The vend0r has authority to ship out to remote sites on break/fix systems.

Question 16: What CE Certifications are required per location?

Requirement as defined shows that most work can be performed with just Tier 1 Support personnel, but experience shows that sometimes the local

SP4701-16-R-0055 Page 8 of 14

COTR has higher requirements and server or networking support, not just Client/End User Support.

Answer 16: The vendor will be required to meet the proper DoD 8570 requirements for the Client/End User Support Technician. See Attachment 3 of the solicitation for 8570 requirements.

Question 17: Is remote support acceptable for the duty timeframes, or do you require somebody physically on site during the defined duty hours at each location?

Answer 17: Remote support is acceptable. Per Section 3.7 of the solicitation, as part of the contractor’s proposal and staffing plan the contractor shall provide a listing of what locations they will provide on-site support and what locations they will support using primarily remote assistance.

Question 18: Is there a user/ticket average per site to determine potential workload and manning requirements?

Answer 18: See Answer 2 above for the count of End User Supports Incidents and Work Orders for the past 4 months by site location.

Question 19: Does the weekly meeting with COR/COTR require physical presence or are virtual meetings acceptable?

Answer 19: Virtual meeting may be conducted at the approval of the COR and

COTR.

Question 20: What is the definition of VIP?

Answer 20: VIP (Very Important Person) users will be identified by the leadership in each region and location after award. Generally, a VIP user will be in a position of leadership at the site location, to include, but is not limited to, individuals in the Senior Executive Service.

Question 21: Is the contractor required to provide hardware (e.g. mobile devices) for providing the 24-hour VIP support, or will the USG provide the materials?

Answer 21: The contractors will need to provide their own communications devices for 24-hour VIP Support.

Question 22: Section 3.7.1 states: For other emergency situations, the contractor shall respond via telephone within 30 minutes of initial contact, and if requested shall have response personnel on-site within 1 hour of initial

SP4701-16-R-0055 Page 9 of 14 contact. Does the USG require the contractor's personnel to be on-site at the location of the incident, or on-site at their place of work?

Answer 22: The United States Government requires the contractor’s personnel to be on-site at their place of work.

Question 23: Is the contractor program manager (PM) on-site supporting this effort? Is the PM full time?

Answer 23: The current contractor program manager is on-site supporting this effort. The current contractor program manager is a full time position.

Question 24: What is historical Level of Efforts for each site?

Answer 24: The Government will not provide the LOE by site for this requirement consistent with the response to this request for information in Amendment 02.

Question 25: Number of current users at each site?

Answer 25: Refer to chart below:

Location DLA PLFA NIPR East Baton Rouge, Baton Rouge, LA

DLA Energy 1

Fort Polk, Vernon, LA DLA Disposition Services 4 Orleans, New Orleans, LA DLA Logistics Operations (J3) 1 Bossier, Shreveport, LA DLA Document Services 1 Bossier, Shreveport, LA DLA Energy 1 Keesler AFB, Harrison, MS DLA Disposition Services, 7

DLA Document Services

Fort Sill, DLA Disposition Services, 8 Comanche, OK DLA Document Services McAlester, Pittsburg, OK DLA Disposition Services, 14

DLA Document Services Tinker AFB, DLA Aviation 962 Oklahoma, OK DLA Corporate Interns DLA Disposition Services DLA Distribution DLA Document Services DLA Finance - Field Sites DLA General Counsel - Field Sites DLA Information Operations - Field Sites DLA Installation Support

SP4701-16-R-0055 Page 10 of 14

DLA Installation Support - Field Sites Tulsa, DLA Energy 2 Tulsa, OK Dallas, TX DLA Energy 1 Abilene, DLA Energy 1 Jones, TX Austin, DLA Troop Support 1 Travis, TX Corpus Christi, Nueces, TX DLA Aviation 188

DLA Distribution DLA Document Services DLA Aviation DLA Corporate Interns DLA Disposition Services DLA Energy

Dyess AFB, DLA Disposition Services 1 Taylor, TX Flower Mound, Denton, TX DLA Troop Support 1 Fort Bliss, El Paso, TX DLA Disposition Services 8

DLA Document Services DLA Energy DLA Land and Marine

Fort Hood, Bell, TX DLA Disposition Services 18 DLA Document Services DLA Land and Marine

Fort Sam Houston, Bexar, TX DLA Disposition Services, 4 DLA Document Services

Fort Worth, Tarrant, TX DLA Troop Support 1 Galena Park, Harris, TX DLA Energy 3 Houston, Harris, TX DLA Corporate Interns 62

DLA Energy DLA Information Operations - Field Sites DLA Installation Support - Field Sites

Lackland AFB, TX DLA Document Services, 66 DLA Troop Support

Laughlin, TX DLA Document Services 1 Pasadena, Harris, TX DLA Energy 6 Port Arthur, Jefferson, TX DLA Energy 1 Randolph AFB, DLA Document Services, 2 Bexar, TX DLA Logistics Operations (J3) Red River Army Depot, DLA Disposition Services 630 Bowie, TX DLA Document Services DLA Land and Marine San Antonio, Bexar, TX DLA Acquisition (J3) 123

SP4701-16-R-0055 Page 11 of 14

DLA Aviation DLA Disposition Services DLA Energy DLA Finance - Field Sites DLA Information Operations - Field Sites DLA Installation Support - Field Sites

Sheppard AFB, DLA Disposition Services 1 Wichita, TX

Question 26: Where are the highest volume of VIP incidents located? Will the USG provide information on the number and location?

Answer 26: The following list provides the number of VIPs at the specified site locations:

Oklahoma City – 3

San Antonio - 1 Houston - 1 Corpus Christi – None Red River – None

Question 27: How many vendor-furnished vehicles are currently provided?

Answer 27: Currently, contractors utilize two (2) vehicles in Oklahoma City and one (1) vehicle in Red River. There is no contractor furnished vehicles utilized in Houston, Corpus Christi, and San Antonio.

Question 28: Will the USG provide any plug numbers for material and travel for the effort?

Answer 28: See changes above.

Question 29: Will the USG Provide any format guidance on the Volume II Price or any pricing spreadsheet requirements?

Answer 29: Please refer to Amendment 02, response to number 1.

Question 30: PWS paragraph 3.10 Personnel states; “The offeror’s Management Proposal shall include a personnel plan that includes a matrix listing of all personnel of both the offeror and, where appropriate, the offeror’s subsidiaries and subcontractors; their government-related experience, and the commitment of these personnel to the contract.” Since there are only two key personnel required within the submission, what kind of matrix information are you requesting in this paragraph? Are we now being required to identify our full notional staffing levels or identify actual personnel?

SP4701-16-R-0055 Page 12 of 14

Answer 30: See change above.

Question 31: Given the level of effort required for a small business to develop a proposal response that includes a full work breakdown structure without detail on the number and type of helpdesk tickets, will the USG provide an extension (of 7 days) to the submission deadline?

Answer 31: The submission deadline is changed to Monday, August 22, 2016 at 12:00 p.m., Eastern Time.

Question 32: An Official Transmittal Letter is requested as part of the submission; please can the USG provide guidance on the format / content?

Answer 32: There is not an official format available.

Question 33: Given the deadline for submitting questions is August 12, 2016 at 12:00pm Eastern Time, and the submission is due 7 days later, will the USG consider an extension to allow offerors sufficient time to respond to USG answers?

Answer 33: The submission deadline is changed to Monday, August 22, 2016 at 12:00 p.m., Eastern Time.

Question 34: Where are COR/COTR physically located?

Answer 34: The COR is located in New Cumberland, PA. The COTRs are located in San Antonio, Oklahoma City, Red River, and Corpus Christi.

Question 35: Please can the USG clarify the requirement for a past performance volume. Page 44 states that "Your proposal shall be prepared in two separate volumes and provided in the quantities shown below."

whereas page 49 discusses a past performance volume "The information required in this volume shall be presented in the format provided in Attachment 2 entitled “Past Performance Template.”

Answer 35: Past performance shall be included under Volume I, Non-Price Proposal.

Question 36: Solicitation document SP4701-16-R-0055, page 17 of 93, Place of Performance (Red River, San Antonio, Corpus Christi, and Oklahoma City), and reference solicitation document SP4701-16-R-0055, page 68 of 93, the first table specifying the Central Southern Region count for Users, NIPR;

Users, SIPR; Computers; Mobile Devices; Ticket Count. If this is the total

SP4701-16-R-0055 Page 13 of 14 count for the Central Southern Region, and the place of performance sites include Red River, San Antonio, Corpus Christi, and Oklahoma City, can the Government breakout the count and workload estimates by each of the four

(4) sites? If this is for one site, what are the workload estimates for each site?

Answer 36: Please refer to the Government’s responses to question(s) 2, 9, and 25 above.

Question 37: When reviewing this RFP it appears that you are implementing an LPTA evaluation along with implementing performance evaluations and metrics for payment during the contract performance. If the contractor is determined to perform below the rating of GOOD on 3.9 Performance Review and Payment, will the contractor have the opportunity to discuss and remedy any problems before a deduction in pay is enacted (as is allowed with CPARs)?

Answer 37: The contractor will have the opportunity to discuss and/or remedy problems before a deduction in pay is enacted in accordance with the performance metrics, ratings, and payment is provided in section 3.9 of the PWS.

Question 38: What is the lowest technical performance you will allow along with lowest price for this effort? We’ve seen efforts that allow Satisfactory CPAR ratings before and during the performance of the contract as approved technical performance.

Answer 38: The Government cannot provide this information. However, offeror’s initial offers should contain the offeror’s best terms from a price and technical standpoint.

Question 39: It is common practice on LPTA contracts to start the review with the lowest priced bidder and if deemed technically acceptable, the contract will be awarded to that bidder and the remaining proposals will not be reviewed. Is this how you plan on evaluating for this contract award?

Answer 39: No. All proposals will be evaluated in accordance with guidance provided in Section (ix) of the solicitation.

Question 40: Would you accept Dun & Bradstreet Open Ratings past performance information, as opposed to contacting contract references, if completed within the last 12 months? “Under an Open Ratings Past Performance Evaluation, Open Ratings, a Dun & Bradstreet(D&B) Company, conducts an independent audit of customer references and calculates a rating based upon a statistical analysis of various performance data and survey responses.”

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Answer 40: No. The contractor is required to submit Past Performance information in accordance with Section (viii) of the solicitation for.

Question 41: Referencing section 3.3.3.6 Asset Management, we cannot see any sites that have been identified as without a formal asset team. Can we assume that there will be no formal asset management duties to include issue tracking and complete annual wall-to-wall inventories?

Answer 42: There is not an Asset Management team in the Central-Southern locations, the vender will maintain an inventory of Hot Shelf spares and update according as they get swapped out. The vender will not do a wall-to-wall inventory of the site.

Question 43: What locations do not have asset management where the contractor will be required to assist with asset management?

Answer 43: There is not an Asset Management team in the Central-Southern locations, the vender will maintain an inventory of Hot Shelf spares and update according as they get swapped out. The vender will not do a wall-to-wall inventory of the site.

Question 44: How many total IT Employees are servicing the incumbent contract?

Answer 44: The Government will not provide this information.

All other terms and conditions remain unchanged.

SP4701-16-R-0055