Attachment 6 - QASP.pdf

Quality Assurance Surveillance Plan (QASP) (revised September 2019) Page | 1

Quality Assurance Surveillance Plan (QASP)

FOR

DLA Distribution Centers CONUS-Wide

American Sign Language Interpretation Services IDIQ Contract

Contractor: TBD (hereafter referred to as the contractor)

SP3300-20-Q-0059

1. SCOPE

This is a non-personal services contract. The Contractor shall provide sign language interpretation services on a regular/recurring and “as needed” basis and in accordance with the requirements set forth in this SOW.

This is an indefinite-delivery indefinite-quantity (IDIQ) contract to provide on-site American

Sign Language Interpretation Services. The Government will not exercise any supervision or control over the Contractor’s employees performing the services required for each specific task. Such contractor employees shall be accountable solely to the Contractor who, in turn is responsible to the Government. All contract personnel attending meetings, answering

Government telephones, corresponding by e-mail, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of the members of the public that they are

Government officials.

The Contractor will be required to perform task orders simultaneously at multiple sites. The

Contractor must be capable of maintaining a ready and trained workforce with the appropriate certifications and personnel clearances. Each individual task order issued will contain specific site applicable information regarding personnel clearances and DoD

Common Access Card (CAC) if required.

Detailed tasks will be identified by Task Order. The place of performance will include multiple locations across the Continental United States (CONUS) and Hawaii.

A sample list of onsite interpretation events is provided below. This list is not inclusive and is subject to change dependent upon the requirements of the specific DLA Distribution site.

An interpreter is needed for services at:

1. Daily meetings

2. Town Hall meetings

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3. Safety meetings

4. Committee meetings

5. Safety reenactments,

6. On the Job Training (OJT)

7. Formal training, (mandatory computer training, Material Handling Equipment [MHE] training)

8. Project Teams/Process Improvement meetings

9. Performance/administrative support

10. Special events (health fair, picnics, retirements)

2. PURPOSE

The QASP represents the Government's acceptance and inspection program for performance requirements, and agencies must ensure Government Quality Assurance (QA) is conducted before Contractor products or services are accepted by or under the direction of Government personnel.

The QASP documents this program to provide a measure of the quality and timeliness of products and services provided by the Contractor. The Government, as the recipient of the

Contractor’s products and services, retains the responsibility for developing and implementing

QA. Implementation of the QASP assists in providing validation that the quantity, quality, and timeliness of products and services received comply with the contract performance requirements, to include DLA Distribution policies and procedures.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the Contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original

QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

3. GOVERNMENT ROLES AND RESPONSIBILITIES (AS APPLICABLE)

The following is a listing of responsibilities for the personnel that shall oversee and coordinate surveillance activities. See Attachment 1 for a list of personnel assigned to these roles.

a. CONTRACTING OFFICER (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the

Contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. ACQUISITION SPECIALIST (AS) - The AS acts as an acquisition consultant and serves as liaison between KO, the COR, TPOC or GPOC, and the Contractor.

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c. CONTRACTING OFFICERS REPRESENTATIVE (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the

Contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The

COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The Contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action. Responsibilities include, but are not limited to:

Ensuring COR training and other certification requirements are up to date

Filing required reports and documents with the AS and KO as required; upload documents to CORT as required

Preparing and coordinating annual contract performance assessments and reports

Maintaining file copies of all documents submitted by the Contractor

Reviewing and accepting the Contractor’s Quality Control Plan; rework as necessary

Becoming thoroughly familiar with all of the terms and conditions of the contract

Maintaining a copy of the current QASP; understanding the requirements of the QASP

Participating in requirement teams and coordinating contract modifications

Coordinating nonconforming surveillance activities with the Contractor

Reviewing and accepting Corrective Action Plans (CAPs) and monitor through closure

Performing quality assurance surveillances as required or necessary (i.e. no TPOC or

QAEs have been assigned)

d. TECHNICAL POINT OF CONTACT (TPOC or GPOC) – A TPOC is similar in scope and responsibility to a COR but is usually appointed when services are being provided at multiple locations and the COR is located at a central location. The TPOC must meet the same training requirements and standards as a COR. The TPOC reports through the COR to the KO. If assigned, the TPOCs responsibilities include, but are not limited to:

Ensuring COR training and other certification requirements are up to date

Filing required reports and documents with the AS and KO as required; upload documents to CORT as required

Preparing and coordinating annual contract performance assessments and reports

Maintaining file copies of all documents submitted by the Contractor

Reviewing and accepting the Contractor’s Quality Control Plan; rework as necessary

Becoming thoroughly familiar with all of the terms and conditions of the contract

Maintaining a copy of the current QASP; understanding the requirements of the QASP

Participating in requirement teams and coordinating contract modifications

Coordinating nonconforming surveillance activities with the Contractor

Performing quality assurance surveillances as required or necessary (i.e. no QAEs have been assigned)

4. QUALITY CONTROL AND QUALITY ASSURANCE

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a. QUALITY CONTROL - The overall responsibility for performance quality rests with the

Contractor. Through their Quality Control Plan (QCP), they are responsible for monitoring, reporting, and correcting performance issues as they are discovered. The QCP is considered a living document (just like this QASP) and should be reviewed and revised as necessary throughout all periods of performance.

b. QUALITY ASSURANCE - The CORs, TPOCs and/or GPOCs are responsible for conducting quality assurance evaluations to gauge the effectiveness of the Contractor’s quality program.

Findings or non-conformances discovered by the COR, TPOC or GPOC will be shared with the

Contractor, as they are discovered, in order to permit the Contractor to both identify corrective actions necessary to improve performance as well as improve their quality control efforts.

5. QUALITY ASSURANCE SURVEILLANCE PROCESS

(RESERVE)

6. QUALITY ASSURANCE SURVEILLANCE METHODS

(RESERVE)

7. DOCUMENTING AND REPORTING PERFORMANCE

All surveillance activities must be thoroughly documented. This is equally important for conforming results as it is for nonconforming results. All surveillance documents become an official part of the Contract File and are preserved throughout the periods of performance, contract closeout, and then further for the required document retention period. For this contract, two types of performance reports will be utilized, Non-Acceptable Performance Level (Non-

APL) and Acceptable Performance Level (APL). All non-conforming surveillance outcomes shall include a detailed explanation that clearly identifies the non-conformance or failure of Non-

APL Performance or APL Performance requirements in the Monthly COR Report. A “COR

Report” template is available in the Surveillance and Performance Monitoring Tool (SPM) in the

Procurement Integrated Enterprise Environment (PIEE).

NON-APL PERFORMANCE - The COR will provide a Contracting Officers Representative

(COR) Report on the 10th of the month to document following the reporting month. The COR

Report must be submitted electronically to the KO and AS with the COR retaining a copy for their files and records.

APL PERFORMANCE – N/A

8. WORKFLOW

(RESERVE)

9. SPECIAL INSTRUCTIONS/CONTRACT SPECIFIC REQUIREMENTS

(RESERVE)

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Contracting Officer’s Representative (COR)

Technical Point of Contact (TPOC)

Attachments

1. Point of Contact Listing for this Contract