Revised_Addenda_to_FAR_52.212-1_Instructions_to_Offerors.pdf

REVISED INSTRUCTIONS TO OFFERORS

ADDENDA TO FAR 52.212-1 – INSTRUCTIONS TO OFFERORS – COMMERCIAL ITEMS (JUL 2013).

Reference paragraph (c) under referenced provision FAR 52.212-1. This paragraph is tailored to read as follows:

(c) Period of acceptance of offers. The offeror agrees to hold prices in its offer firm for 120 calendar days from the date specified for receipt of offers.

The following paragraph under referenced provision 52.212-1 is hereby deleted:

(d) Product Samples;

(e) Multiple Offers

(h) Multiple awards

Provisions Incorporated by Reference:

FAR 52.222-46 - Evaluation of Compensation for Professional Employees. (Feb 1993)

DFARS 252.203-7005 Representation Relating to Compensation of Former DoD Officials (Nov 2011)

DFARS 252.209-7001 Disclosure of Ownership or Control by the Government of a Terrorist Country (Jan 2009)

Provisions Incorporated in Full Text:

FAR 52.209-7 – Information Regarding Responsibility Matters (Feb 2012)

(a) Definitions. As used in this provision— “Administrative proceeding” means a non-judicial process that is adjudicatory in nature in order to make a determination of fault or liability (e.g., Securities and Exchange Commission Administrative Proceedings, Civilian Board of Contract Appeals Proceedings, and Armed Services Board of Contract Appeals Proceedings). This includes administrative proceeding at the Federal and State level but only in connection with performance of a Federal contract or grant. It does not include agency actions such as contract audits, site visits, corrective plans, or inspection of deliverables.

“Federal contracts and grants with total value greater than $10,000,000” means—

(1) The total value of all current, active contracts and grants, including all priced options; and

(2) The total value of all current, active orders including all priced options under indefinite-delivery, indefinite-quantity, 8(a), or requirements contracts (including task and delivery and multiple-award Schedules).

“Principal” means an officer, director, owner, partner, or a person having primary management or supervisory responsibilities within a business entity (e.g., general manager; plant manager; head of a division or business segment; and similar positions).

(b) The offeror [_] has [_] does not have current active Federal contracts and grants with total value greater than $10,000,000.

(c) If the offeror checked “has” in paragraph (b) of this provision, the offeror represents, by submission of this offer, that the information it has entered in the Federal Awardee Performance and Integrity Information System (FAPIIS) is current, accurate, and complete as of the date of submission of this offer with regard to the following information:

(1) Whether the offeror, and/or any of its principals, has or has not, within the last five years, in connection with the award to or performance by the offeror of a Federal contract or grant, been the subject of a proceeding, at the Federal or State level that resulted in any of the following dispositions:

(i) In a criminal proceeding, a conviction.

(ii) In a civil proceeding, a finding of fault and liability that results in the payment of a monetary fine, penalty, reimbursement, restitution, or damages of $5,000 or more.

(iii) In an administrative proceeding, a finding of fault and liability that results in—

(A) The payment of a monetary fine or penalty of $5,000 or more; or

(B) The payment of a reimbursement, restitution, or damages in excess of $100,000.

(iv) In a criminal, civil, or administrative proceeding, a disposition of the matter by consent or compromise with an acknowledgment of fault by the Contractor if the proceeding could have led to any of the outcomes specified in paragraphs (c)(1)(i), (c)(1)(ii), or (c)(1)(iii) of this provision.

(2) If the offeror has been involved in the last five years in any of the occurrences listed in (c)(1) of this provision, whether the offeror has provided the requested information with regard to each occurrence.

(d) The offeror shall post the information in paragraphs (c)(1)(i) through (c)(1)(iv) of this provision in FAPIIS as required through maintaining an active registration in the Central Contractor Registration database via https://www.acquisition.gov (see 52.204-7).

(End of provision)

FAR 52.215-20 -- Requirements for Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Data, Alternate IV (Oct 2010)

(a) Submission of certified cost or pricing data is not required.

(b) Provide information described below:

For CLIN x001, IT Support Services, and CLIN 0003, Phase-In Labor Categories Number of Productive Labor Hours per Labor Category Burdened Labor Rate for each labor category

(End of Provision)

FAR 52.216-1 Type of Contract (Apr 1984)

The Government contemplates award of a single award Firm Fixed Price contract resulting from this solicitation.

(End of Provision)

FAR 52.233-2 Service of Protest (Sep 2006)

(a) Protests, as defined in section 33.101 of the Federal Acquisition Regulation, that are filed directly with an agency, and copies of any protests that are filed with the Government Accountability Office (GAO), shall be served on the Contracting Officer (addressed as follows) by obtaining written and dated acknowledgment of receipt from Joni L. Stephens, Acquisition Operations, DLA Distribution, J Ave, Building 404, New Cumberland PA 17070

(b) The copy of any protest shall be received in the office designated above within one day of filing a protest with the GAO.

https://www.acquisition.gov/

FAR 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

http://www.dla.mil/j-3/j-336/icps.htm . (This page can also be reached by accessing the J-71 Web page at http://www.dla.mil/j-3/j-336/logisticspolicy/procurementlinks2.htm and selecting “Go to FAR/DFARS & Local Clauses.”

http://farsite.hill.af.mil/

DFARS 252.203-7005 Representation Relating to Compensation of Former DoD Officials (NOV 2011)

(a) Definition. “Covered DoD official” is defined in the clause at 252.203-7000, Requirements Relating to Compensation of Former DoD Officials.

(b) By submission of this offer, the offeror represents, to the best of its knowledge and belief, that all covered DoD officials employed by or otherwise receiving compensation from the offeror, and who are expected to undertake activities on behalf of the offeror for any resulting contract, are presently in compliance with all post-employment restrictions covered by 18 U.S.C. 207, 41 U.S.C. 2101-2107, and 5 CFR parts 2637 and 2641, including Federal Acquisition Regulation 3.104-2.

(End of provision)

DLAD 52.215-9023 Reverse Auction. (OCT 2013)

The Contracting Officer may utilize on-line reverse auctioning as a means of conducting price discussions under this solicitation. If the Contracting Officer does not conduct a reverse auction, award may be made on the basis of initial offers or following discussions not using reverse auctioning as a pricing technique. If the Contracting Officer decides to use on-line reverse auctioning to conduct price negotiations, the Contracting Officer will notify Offerors of this decision and the following provisions will apply:

(a) The award decision will be made in accordance with the evaluation factors as set forth in the solicitation. The reverse on-line auction will be used as a pricing technique during discussions to establish the final offered prices from each Offeror. These prices will be used in conjunction with the evaluation factors stated elsewhere in the solicitation in order to make the award decision in accordance with the basis for award stated in the solicitation.

(b) Following the decision to conduct discussions using reverse auctioning as a pricing technique, the Contracting Officer or his/her representative will provide Offerors determined to be in the competitive range with information concerning the auction process.

(c) Prior to conducting the reverse auction, the Contracting Officer may hold discussions with the Offerors concerning matters appropriate for discussion, such as issues involving technical proposals or unbalanced pricing.

(d) Unless auction instructions indicate that only Offeror’s rankings will be displayed, the lowest Offeror’s price(s) for each round of the reverse auction will be disclosed to other Offerors and anyone else having authorized access to the auction. This disclosure is anonymous, meaning that each Offeror’s identity will be concealed from other Offerors (although it will be known to the Government; only a generic identifier will be used for each Offeror’s proposed pricing, such as “Offeror A” or “lowest-priced Offeror”). By submitting a proposal in response to the http://www.dla.mil/j-3/j-336/icps.htm http://www.dla.mil/j-3/j-336/logisticspolicy/procurementlinks2.htm http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfars/html/current/252203.htm solicitation, Offerors agree to participate in the reverse auction and that their prices may be disclosed, including to other Offerors, during the reverse auction.

(e) An Offeror’s final auction price at the close of the reverse auction will be considered its final price proposal revision. No price revisions will be accepted after the close of the reverse auction, unless the Contracting Officer decides that further discussions are needed and final price proposal revisions are again requested in accordance with Federal Acquisition Regulation (FAR) 15.307, or the Contracting Officer determines that it would be in the best interest of the Government to re-open the auction.

(f) The following requirements apply when the Government uses a commercial web-based product to conduct the reverse auction:

(1) Each Offeror identified by the Contracting Officer as a participant in the reverse auction will be contacted by Defense Logistic Agency’s commercial reverse auction service provider to advise the Offeror of the event and to provide an explanation of the process.

(2) In order for an Offeror to participate in the reverse auction, such Offeror must agree with terms and conditions of the entire solicitation, including this provision, and agree to the commercial reverse auction service provider’s terms and conditions for using its service. Information concerning the reverse auction process and the commercial service provider’s terms and conditions is embedded within the email notification sent by the on-line reverse auction pricing tool system administrator.

(3) Offerors shall secure the passwords and other confidential materials provided by the commercial reverse auction service provider or the Government and ensure they are used only for purposes of participation in the reverse auction. Offerors shall keep their own and other Offeror’s pricing in confidence until after contract award.

(4) The reverse auction system currently in use designates offers as "Lead," meaning the current low price in that auction, or "Not Lead," meaning not the current low price in that auction. In the event of a tie offer, the reverse auction provider's system designates the first offer of that price as "Lead" and the second or subsequent offer of that price as "Not Lead." Offerors shall not submit a tie offer, since this is inconsistent with the purpose of the reverse auction. If a tie offer is submitted and no evaluation factors other than price were identified in the solicitation, the "Not Lead” Offeror that submitted the tie offer must offer a changed price; otherwise its offer will be ineligible for award if their final price in the auction is the tie offer price. If evaluation factors in addition to price were listed in the solicitation, tie offers that are "Not Lead" will be considered and evaluated in accordance with those evaluation factors.

(5) Any Offerors unable to enter pricing through the commercial reverse auction service provider’s system during a reverse auction must notify the Contracting Officer or designated representative immediately. The Contracting Officer may, at his/her sole discretion, extend or re-open the reverse auction if the reason for the Offeror’s inability to enter pricing is determined to be without fault on the part of the Offeror and outside the Offeror’s control.

(6) The reverse auction will be conducted using the commercial reverse auction service provider’s website as embedded in the email notification. Offerors shall be responsible for providing their own computer and internet connection.

(7) Training:

(i) The commercial reverse auction service provider and/or a Government representative will provide familiarization training to Offerors’ employees; this training may be provided through written material, the commercial reverse auction service provider’s website, and/or other means.

(ii) An employee of an Offeror who successfully completes the training shall be designated as a “Trained Offeror.”

Only Trained Offerors may participate in a reverse auction. The Contracting Officer reserves the right to request that

Offerors provide an alternate Offeror employee to become a Trained Offeror. The Contracting Officer also reserves the right to take away the Trained Offeror’s designation from any Trained Offeror who fails to abide by the solicitation’s or commercial reverse auction service provider’s terms and conditions.

(End of provision)

DLAD 52.233-9000 Agency Protests (Nov 2011)

Companies protesting this procurement may file a protest (1) with the Contracting Officer, (2) with the Government Accountability Office (GAO), or (3) pursuant to Executive Order Number 12979, with the Agency for a decision by the Activity’s Chief of the Contracting Office. (b) Protests filed with the agency should clearly state that they are an "Agency Level Protest under Executive Order Number 12979." (c) Defense Logistics Agency (DLA) procedures for Agency Level Protests filed under Executive Order Number 12979 allow for a higher level decision on the initial protest than would occur with a protest to the Contracting Officer; this process is not an appellate review of a Contracting Officer's decision on a protest previously filed with the Contracting Officer. Absent a clear indication of the intent to file an agency level protest, protests will be presumed to be protests to the Contracting Officer.

DLAD 52.233-9001 Disputes: Agreement to Use Alternative Dispute Resolution (Nov 2011)

(a) The parties agree to negotiate with each other to try to resolve any disputes that may arise. If unassisted negotiations are unsuccessful, the parties will use alternative dispute resolution (ADR) techniques to try to resolve the dispute. Litigation will only be considered as a last resort when ADR is unsuccessful or has been documented by the party rejecting ADR to be inappropriate for resolving the dispute.

(b) Before either party determines ADR inappropriate, that party must discuss the use of ADR with the other party.

The documentation rejecting ADR must be signed by an official authorized to bind the Contractor (see Federal Acquisition Regulation (FAR) clause 52.233-1), or, for the Agency, by the Contracting Officer, and approved at a level above the Contracting Officer after consultation with the ADR Specialist and with legal. Contractor personnel are also encouraged to include the ADR Specialist in their discussions with the Contracting Officer before determining ADR to be inappropriate.

(c) The offeror should check here to opt out of this clause: [ ] Alternate wording may be negotiated with the Contracting Officer.

(End of provision)

DLAD 52.237-9002 Key Personnel – Fixed-Price Service Contracts (Apr 2008)

(a) Certain skilled, experienced, professional and/or technical personnel are essential for successful accomplishment of the work to be performed under this contract. These are defined as "Key Personnel" and are those persons whose resumes were submitted as part of the technical/business proposal for evaluation. The Contractor agrees to use said key personnel during the performance of this contract and that they shall not be removed from the contract work or replaced unless authorized in accordance with this clause.

(b) The Contractor shall not substitute key personnel assigned to perform work under this contract without the prior approval of the Contracting Officer. Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request must contain a complete resume for the proposed substitute, and any other information requested or needed by the Contracting Officer to approve or disapprove the request. Proposed substitutes must have qualifications that are equal to or higher than the key personnel being replaced. The Contracting Officer or his authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

(c) If the Contracting Officer determines that (1) suitable and timely replacement of key personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or

(2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may (1) terminate the contract for default or for the convenience of the Government, as appropriate, or (2) at his discretion, if he finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage.

(d) The provisions of this clause shall be fully applicable to any subcontract which may be entered into.

Instructions to Offerors

This acquisition will be negotiated in accordance FAR Subpart 12—Acquisition of Commercial Items and FAR 15—Contracting By Negotiations.

Communications Between the Government and Offerors:

Questions regarding this solicitation prior to proposal submission may occur for the purpose of clarifying elements of the solicitation.

Questions concerning this solicitation shall be submitted by electronic mail to noemi.edwards@dla.mil, with the subject: Solicitation SP3300-14-R-0010 Offerors shall submit any questions regarding the solicitation in an MS Word Table landscape format with the following column headings:

Question RFP Page RFP Para Name of Firm POC Tel

No.

Fax No. e-mail

No information concerning this RFP or requests for clarification will be provided in response to offeror-initiated telephone calls. All such requests must be made by electronic mail in the format noted above and submitted to the above email address. Inquiries will be answered in writing and provided to all offerors. To avoid a delay in the procurement process, all questions regarding this RFP must be received by 11:00 a.m. eastern local time on 18 February 2014. Questions received after this date and time will not receive a response.

Proposal Submission Instructions:

DUE DATE/TIME: 8 October 2014 at 5:00 PM eastern time. Please email your proposal and related documents to the Contract Specialist via email at joshua.woodworth@dla.mil by the closing date and time. Failure to submit your response by this date and time may result in non-consideration of your proposal.

Each page of the proposal shall be marked with the following statement: FOUO, SOURCE SELECTION INFORMATION - SEE FAR 2.101 AND FAR 3.104-4(c).

All pages of all resumes, and other documents containing PII, shall be marked “PERSONALLY

IDENTIFIABLE INFORMATION (PII) SAFEGUARD IAW DOD PRIVACY PROGRAM AND

PRIVACY ACT OF 1974”

The offeror is reminded that the Government reserves the right to award this effort based on the initial proposal, as received, without discussions.

mailto:noemi.edwards@dla.mil

Submission of a proposal that does not contain all of the items requested may result in elimination from consideration for award.

Organization/Number of Copies/Page Limits: The Offeror shall prepare the proposal as set forth in the Proposal Organization Table below. The titles and contents and number of copies required for each volume are defined in this table. Proposals shall be submitted as three (3) separate volumes as follows:

Proposal Organization Table

VOLUME TITLE PDF Email COPIES CDs PAGE

LIMITATION

I Technical Proposal 1 0 No Page Limitation

Part 1: Introduction

Part 2: Technical Capability (Factor 1) Section 1: Technical Approach (Subfactor (a))

Section 2: Phase-In Plan (Subfactor (b))

Section 3: 508 Compliance Requirements ( Subfactor (c))

Part 3: Management Capability (Factor 2)

Section 1: Management Plan (Subfactor (a))

Section 2: (Subfactor (b))

Part 4: Quality Control Plan (Factor 3)

II Past Performance Proposal (Factor 4) 1 0 No Page Limitation

III Price Proposal 1 0 N/A

Page Limitations: There are no page limitations for the proposal volumes.

Cross-Referencing: To the greatest extent possible, each volume shall be written on a stand- alone basis so that its contents may be evaluated with the minimum of cross-referencing to other volumes of the proposal. Information required for proposal evaluation which is not found in its designated volume will be assumed to have been omitted from the proposal. Cross-referencing within a proposal volume is permitted where its use would conserve space without impairing clarity.

Indexing: Each volume shall contain a more detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections.

Glossary of Abbreviations and Acronyms: Each volume shall contain a glossary of all abbreviations and acronyms used, with an explanation of each.

Page Size and Format: The Offeror’s proposal shall be prepared on standard 8.5 x 11 inch paper and submitted in three-ring binders. Except for the reproduced sections of the solicitation document and chart labels, the text size shall be no less than 10 point font. Use at least 1-inch margins on the top and bottom and ¾ inch side margins.

Pages shall be numbered sequentially by volume. Legible tables, charts, graphs and figures shall be used wherever practical to depict organizations, systems and layout, implementation schedules, plans, etc. These displays shall not exceed 11 x 17 inches in size. Foldout pages shall fold entirely within the volume, and may only be used for large tables, charts graphs, diagrams and schematics.

Distribution: Offerors are advised that the proposal is “For Official Use Only” and are considered “Source Selection Information” – See FAR 2.101 & 3.104 and must be marked as such.

Table of Contents: A table of contents for each volume is required.

VOLUME I – TECHNICAL PROPOSAL

The technical proposal should be written so that information technology oriented personnel can make a thorough evaluation and arrive at a sound determination as to whether the proposal meets the requirements of this solicitation.

To this end, the technical proposal shall be specific, detailed and complete as to clearly and fully demonstrate that the prospective contractor has a thorough understanding of the technical requirements contained in the Performance Work Statement (PWS).

Statements such as “the Offeror understands”, “will comply with the statement of work”, “standard procedures will be employed”, “well known techniques will be used”, and general paraphrasing of the PWS are considered inadequate. The technical proposal must provide details concerning what the contractor will do and how it will be done. This includes a full explanation of the techniques, disciplines, and procedures proposed to be followed.

The technical proposal shall not contain any reference to price; however, information concerning labor allocation and categories, labor hours, consultants, travel, materials, equipment, and other information of interest to technical reviewers shall be contained in the technical proposal in sufficient detail so that the Offeror’s understanding of the scope of the work may be adequately evaluated.

The technical proposal shall be page numbered, contain a table of contents, be organized in the following sections, and address in detail the following:

PART 1: INTRODUCTION

This section shall provide any necessary background information and an overview of the proposal which the Offeror believes will assist in the understanding and accurate evaluation of the proposal.

PART 2: TECHNICAL CAPABILITY

The Offeror shall provide a detailed description of their technical capability in sufficient detail to evidence the Offeror’s understanding of the PWS:

SECTION 1: TECHNICAL APPROACH

The Offeror shall submit a detailed description of their technical approach to perform each task in the PWS. The Offeror’s technical approach must demonstrate an understanding of the requirements in the PWS and the ability to perform all performance tasks and objectives listed in the PWS while maintaining quality and timeliness. This cannot be a mere summary of the requirements stated in the PWS, but rather the Offeror’s detailed approach to performing the requirements that clearly demonstrates his understanding of that work. The approach shall also address as a minimum the Offeror’s:

Knowledge of the content of the work in terms of constituent activities, their inputs and outputs, and their interrelationships and interdependencies.

Recognition of the appropriate sequence and realistic duration of the work activities.

Familiarity with difficulties and uncertainties associated with the work.

Discussion of potential problems, such as increasing utilization and present strategies dealing with them.

SECTION 2: PHASE-IN PLAN

The Offeror shall provide a detailed phase-in plan, which discusses the Offeror’s scheduling, phasing in all functional activities, and milestone dates for implementation. The phase-in period shall have a duration of no more than one (1) month.

SECTION 3: 508 COMPLIANCE REQUIREMENTS

The Offeror shall provide a detailed narrative regarding the process by which the Offeror will address the 508 Compliance Product Requirements identified in the PWS Section 6.6 and attached DDPW IT Support (GPAT).

PART 3: MANAGEMENT CAPABILITY

The Offeror shall provide a detailed description of their management approach in sufficient detail to evidence the Offeror’s understanding of the PWS:

SECTION 1: MANAGEMENT PLAN

The Offeror shall describe their overall management methodology and how that methodology will translate into successful contract performance. The Offeror shall provide a detailed description of the responsibilities and authorities for operation management of this contract. The Offeror shall include such elements as lines of communication. The discussion shall address the processes for resolving priority conflicts of resources and tasks identified in the PWS.

Additionally, the Offeror shall discuss the following:

The interrelationships of the technical on-site team and the business management. All interfaces with the Government must be clearly delineated.

The organizational structure, policies, procedures, and techniques for efficiently managing the work.

The organizational layout for this contract. The Offeror shall provide an organizational chart specific to this effort, identifying all skill set positions by title. The organizational chart shall also identify the labor categories and the number of productive labor hours proposed per labor category.

SECTION 2: STAFFING PLAN

The Offeror shall list, in matrix format, all key and non-key personnel proposed for assignment as discussed in Personnel Qualifications and Certifications section of the PWS, the labor category that they represent, their years of experience, degree/education, and their personnel qualifications and experience. In addition, the offeror shall submit the following information for key and non-key personnel:

Key Personnel: The offeror shall identify proposed individual(s) for each labor position and indicate the tasks for which the person is proposed. Resumes shall be submitted for all key personnel to be assigned to the proposed contract. Resumes shall be marked as Personally Identifiable Information (PII) in accordance with the Privacy Act requirements. Resumes shall include the relevant qualifications, background, experience, and accomplishments for all key personnel in sufficient detail to demonstrate the capability of such personnel to meet the requirements of the PWS. The work history of each key person should contain experience directly related to the tasks and functions he/she is intended to perform under the proposed contract. Resumes shall also include the labor category, for which the individual is being proposed, citizenship, level of security clearance, education (degrees and date of graduation, other schools and certificates, and training certifications). The offeror shall provide copies of all required certifications for Key Personnel and proof that the certifications are current, if it is not clearly indicated on the certificate. Additionally, many of the certifications have a continuing education requirement. The offering contractor shall provide proof that their proposed employees meet the continuing education requirements for the provided certifications.

Offerors shall indicate limitations on the availability of proposed personnel, if any. If the individual is not currently employed by the offeror, explain the rationale for proposing that person. If a key person is not currently employed by the offeror or subcontractor, a letter of intent signed by the proposed personnel, contingent upon award of the contract, shall be included with that individual’s resume. Resumes shall be provided for all proposed subcontractor personnel and consultants, and the rationale for their use.

NOTE: If subcontractors are to be used, resumes of the key personnel shall be included in this section with the present company affiliation clearly identified. All of the requirements of this section shall apply to the use of subcontractor personnel, as well as the prime contractor’s personnel.

Non-Key Personnel: The Government has established certain minimum requirements for personnel which are considered essential for contract performance. These minimums are specified in the Personnel Qualifications and Certifications section of the PWS. The offeror shall provide a listing of non-key personnel and the labor category for which they are proposed. The individuals proposed must meet the qualifications specified for the labor category they are proposed for in accordance with the Personnel Qualifications and Certifications section of the PWS and the offeror shall certify to this fact. The offeror shall provide copies of all required certifications for Non-Key Personnel and proof that the certifications are current, if it is not clearly indicated on the certificate. Additionally, many of the certifications have a continuing education requirement. The offering contractor shall provide proof that their proposed employees meet the continuing education requirements for the provided certifications.

PART 4: QUALITY CONTROL PLAN

The Offeror shall provide an initial Quality Control Plan (QCP) in accordance with the PWS with their proposal. The QCP shall include an approach to maintaining acceptable quality standards throughout contract performance, and should address the methods for meeting the performance standards, customer requirements, and complying with applicable regulations. The plan shall provide the quality control methodology, processes, techniques, and tools that will result in meeting or exceeding the performance requirements for quality and timeliness.

The QCP should not be a reiteration of the Government’s Quality Assurance Surveillance Plan (QASP), which is the Government’s method for monitoring the quality of the Contractor’s performance; instead, the QCP should be the Offeror’s approach to ensure that the Acceptable Performance Levels are met and that quality is maintained throughout contract performance.

VOLUME II – PAST PERFORMANCE

The Offeror shall describe their background, knowledge and experience related to Information Technology Support Services. Of particular emphasis is performance that was executed in accordance with the same or similar scope and magnitude that is described in the PWS. Past performance information is used in determining the level of confidence the Government has for successful performance based upon the Offeror’s actions under previously awarded, relevant contracts.

The Government shall only consider relevant past performance data. To be considered relevant, the Offeror must demonstrate past execution of similar contracts in terms of scope, complexity, technology, magnitude of effort, and schedule. The Offeror must demonstrate through past performance an ability to perform the work described in the solicitation. This is done by demonstrating that they have successfully executed at least three (3) contracts of similar scope and magnitude within the past five (5) years. Offerors shall provide a detailed explanation of the relevance of the contracts or efforts to the requirements as defined in the PWS. If subcontractor experience is provided as part of the three (3) most relevant contracts, it will be given weight relative to the percentage of effort being provided by that particular subcontractor in the offer submitted. The references will be evaluated in the aggregate in order to allow Offerors who may not have the entire scope, magnitude, and complexity of the requirement under one individual contract to still be considered relevant if experience with the full scope, magnitude, and complexity of the requirement can be demonstrated within the allotted number of references as described above.

If an Offeror or its subcontractor determines they have no past performance data, they shall provide the following statement in lieu of the information requested below: “(Insert Offeror or subcontractor’s name) has determined that they possess no past performance information in accordance with the RFP.”

To be compliant with this factor offerors shall provide the following information for both the Offeror and proposed subcontractors.

(1) An index of previous contract data for the Offeror. The index shall contain three (3) or more PRIME contracts and SUBCONTRACTS that the Offeror is currently performing or has completed during the last five (5) years. The index shall include:

- Contractor Name

- Name of the customer/agency

- Contract/Purchase Order Number

- Customer points of contact (minimum of two, provide name, telephone number, fax number, and e-mail addresses)

- Length of contract

- Period of performance (dates)

- Initial Contract Price

- Final Contract Price or price as of the last modification

- Description of product/service provided (include sufficient detail to demonstrate the scope and complexity of the product/service provided)

- Discussion of the similarities and differences of experience (include sufficient detail to demonstrate similarities/dissimilarities to the requirements of this solicitation)

- Facilities in which the product/service was performed

- Quality of Past Performance; to include a discussion of actual performance under each contract listed, including problems encountered; how they were resolved; the timeliness of deliverables required; how costs were controlled; business relationships;

management of personnel, and any other areas deemed necessary to provide insight into actual performance issues

(2) A narrative synopsis that shall describe the specific nature of the work, similarities with the proposed work and the relevant experience gained. The narrative portion shall also indicate any occurrence of cost growth and/or schedule delays encountered. The appearance of cost growths and/or schedule delays on past contracts must be explained.

(3) An index of Previous Contract Data for all subcontractors containing the information listed in

(1) above as it relates to PRIME and SUBCONTRACTS that the subcontractor is currently performing or has completed during the last five (5) years.

(4) Completion of the Past Performance Questionnaire attached to this solicitation. Offerors and all subcontractors shall send this questionnaire to previous customers of prime and subcontracts. All questionnaires shall be submitted to the Government by the proposal due date and time identified in the solicitation. All previous contracts the Offeror utilizes for Questionnaire information must be contained in the Previous Contract Data index for the Offeror/subcontractor. The Offeror/subcontractor shall complete the Previous Contract Data index prior to submitting the questionnaire to the customer. The Offeror/subcontractor shall ask the customer to complete the questionnaire and return it directly to the Contract Specialist identified in the solicitation.

Government evaluation members may contact the named individuals to clarify, obtain additional information, or conduct a telephone survey of past performance. As such, the Offeror/subcontractor shall provide a list of all Questionnaires submitted that provides the following information:

- Name of the customer/agency

- Date submitted to customer/agency

- Contract/Purchase Order Number

- Customer points of contact (minimum of two, provide name, telephone number, fax number, and e-mail addresses)

- Whether the Offeror/subcontractor was a Prime or Subcontractor

(5) Offerors and their subcontractors may describe any quality awards or certifications that indicate technical excellence in the service requested. Examples of such awards or certifications include, the Malcolm Aldridge Quality Award, other Government quality awards, and private sector awards or certifications (e.g., the automobile industries QS 9000, Semitic’s SSQA, or ANS/EIA-599).

Indicate what segment of the company (division or entire company) received the award or certification and the date. If the award or certification is over three years old, present evidence the qualifications still apply.

The Government may utilize the Federal Past Performance Information Retrieval System (PPIRS), the Contractor Performance Assessment Reporting System (CPARS), responses received from the Performance Risk Assessment Questionnaire, data submitted by the Offeror, and any other information available to determine the quality and relevance of the Offeror’s past performance.

VOLUME III – PRICE PROPOSAL

Firm Fixed Price Proposal shall be submitted for the period of performance in accordance with the attached CLIN structure.

The offeror shall provide other than certified cost and pricing data as follows:

Labor categories proposed Burdened labor rates Number of productive hours proposed per resource

Completed CLIN price information in the Schedule of Supplies/Services. *Offerors must use the CLINs in the Schedule of Supplies/Services. It is not permissible for offerors to use offeror created CLINs.*

The offeror shall provide the total price for all CLINS and the total inclusive of all CLINs.

The offeror shall include the information for the price proposal, in table format, as indicated below.

CLIN 0001 – IT Support Services Labor Category Proposed

Number of Hours

Burdened Hourly Labor Rate

Subtotal Labor (Number of Hours * Burdened Rate)

Total Labor for all Categories:

CLIN 0003 – Phase In Labor Category Proposed

Number of Hours

Burdened Hourly Labor Rate

Subtotal Labor

Categories:

CLIN 1001 – IT Support

Labor Category Proposed

Number of Hours

Burdened Hourly Labor Rate

Subtotal Labor

CLIN 2001 – IT Support

Labor Category Proposed

Number of Hours

Burdened Hourly Labor Rate

Subtotal Labor

CLIN 3001 – IT Support

Labor Category Proposed

Number of Hours

Burdened Hourly Labor Rate

Subtotal Labor

Communications: The Government reserves the right to evaluate proposals and may seek to make an award without asking for revised proposals or entering substantive discussions. Accordingly, contractors are encouraged to provide their most realistic and competitive terms with their initial proposals. If the Contracting Officer does determine it is in the Government’s best interest to conduct communications with offerors, and a contractor is given an opportunity to correct any deficiencies in a proposal, and after correction the proposal is still determined to be unacceptable, such determinations will be cause for rejection of the proposal. No offeror will be given an unlimited amount of opportunities for correction of a proposal. The Government reserves the right to make a final determination whether a proposal is acceptable or unacceptable solely on the basis of the information submitted and proceed without requesting additional information.