PWS_AFMC_Tinker_AFB_OK_Final_v_4_6_Dec_13_(2).pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

FUELS MANAGEMENT

TINKER AFB, OK

TABLE OF CONTENTS

SECTION 1: DESCRIPTION OF SERVICES Page

FUELS MANAGEMENT 4

ADMINISTRATIVE 5

SECTION 2: SERVICE DELIVERY SUMMARY

SERVICE DELIVERY SUMMARY 6

SERVICE DELIVERY SUMMARY TABLE 7

SECTION 3: GOVERNMENT FURNISHED PROPERTY AND SERVICES

GENERAL 8

SERVICES TO BE PROVIDED BY THE LOCAL INSTALLATION 10

SECTION 4: GENERAL INFORMATION

SCOPE OF WORK 11

PERSONNEL 11

SERVICE PROVIDER EMPLOYEES 11

EMPLOYEE TRAINING 12

SERVICE PROVIDER CONTINGENCY PLAN 13

QUALITY CONTROL 14

QUALITY ASSURANCE 14

VISITOR GROUP SECURITY AGREEMENT 14

HOURS OF OPERATION 18

OTHER REQUIREMENTS 18

EMERGENCY SITUATIONS 19

CONTINGENCIES 19

CONSERVATION OF UTILITIES 19

ENVIRONMENTAL REQUIREMENTS 19

SAFETY 23

DOCUMENTATION AND RECORDS 24

SERVICE DURING LABOR STRIKES 24

PHASE-IN/OUT PLAN 25

APPENDIX A: GOVERNMENT FURNISHED FACILITIES/EQUIPMENT

APPENDIX B: APPLICABLE PUBLICATIONS AND FORMS

APPENDIX C: WORKLOAD ESTIMATES

APPENDIX D: MAP AND WORK AREA LAYOUTS

APPENDIX E: FP PRODUCTS

APPENDIX F: SERVICING PRIORITIES

APPENDIX G: PERFORMANCE OF SERVICE DURING CRISIS

DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT

COMMANDER

APPENDIX H: CONTRACTOR PERFORMANCE ASSESSMENT

REPORTING SYSTEM (CPARS) POLICY GUIDE

APPENDIX I DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

SECTION 1

DESCRIPTION OF SERVICES

1. FUELS MANAGEMENT. The Service Provider (SP) will:

1.1. Provide all personnel, equipment, tools, materials, supplies, supervision, and all other items and services not listed in Appendix A, Government Furnished Property and Services, necessary to manage the requisition, receipt, storage, issue, handling, quality control and accounting of assigned petroleum and cryogenic products TINKER AFB.

1.1.1. General Purpose Vehicles. The SP will provide a sufficient number of general purpose vehicles to support all requirements of this PWS. SP vehicles will have company name and logo

(if applicable) on one door (per side) of each vehicle.

The Government will not supply general purpose vehicles for the SP's use in performing security checks and internal SP functions such as the SP’s quality control program, SP company administration, etc...

1.2. Provide a fully qualified Terminal Manager (TM) single point of contact for coordinating, controlling, and directing fuel and cryogenic operations to ensure all customer requirements are fulfilled.

1.3. Fuels Service Center Operations.

Maintain and operate Fuels Service Center (FSC) and manage all programs and actions required to support the Fuels Management Flight. FSC will be manned at all times. Receive from and respond to fuel requests from using organizations. Maintain up-to-date vehicle/facility status.

Establish and maintain key control for all assigned real property and vehicles. Maintain a current electronic log containing incidents, fuel spills vehicle/employee accidents, vehicles and facilities placed in/out of service.

1.3.1. Order, receive, store, issue and handle fuel and cryogenic products in a manner that is safe, secure, and in compliance with directives.

1.3.2. Maintain sufficient product inventories to meet daily demand requirements and minimum levels required in the Inventory Management Plan (IMP), and the Wartime Consumable

Document Objective (WCDO).

1.4. Determine operating fuel gains and losses. Any abnormal or out of tolerance gains and losses experienced will be investigated, documented, reported to the COR, and corrective action taken in accordance with applicable directives.

1.5. Operate and maintain the government self-service automated service station to provide 24 hours a day, seven days a week support of ground fuels. Manually operate the service station until the system is restored should the automated system fail or be disabled at any time.

1.6. Maintain refueling vehicles IAW the most current applicable refueling vehicle Operator

Manuals and/or Technical Orders. Maintain a complete and current copy of the vehicle validation package in the active file plan.

1.7. Dispatch petroleum vehicles to meet priority response times. Support daily flying operations and preposition a minimum of one refueling vehicle when directed by the Maintenance

Operations Control Center (MOCC), as established by local base policy.

1.7.1 The following is the priority listing for Tinker AFB.

Priority 1: Refueling vehicle shall be waiting for aircraft when notified 15 minutes prior to aircraft arrival. If no prior notice, fuel truck shall arrive at aircraft within 15 minutes after notification.

Priority 2: Refueling vehicle shall arrive at the aircraft within 20 minutes after notification.

Priority 3: Refueling vehicle shall arrive at the aircraft within 30 minutes after

Priority 4: Refueling vehicle shall arrive at the aircraft within 40 minutes after

Priority 5: Refueling vehicle shall respond as soon as possible in turn after notification.

NOTE: Response times are calculated from the time of request to time of arrival at the aircraft servicing location. When established response timeframes are not met, circumstances leading to delay will be annotated in the remarks section of the Fuels Management Defense (FMD) control log.

1.8. Operate the Fuels Laboratory and perform quality control of fuels and cryogenic products to ensure they meet military specifications and are suitable for use as outlined in the most recently updated T.O. 42B-1-1 and other applicable DoD directives. The SP will immediately notify the

COR when product quality becomes questionable.

1.9. Establish physical controls to ensure correct fuel grades are issued to the proper aircraft and no off-specification fuel or cryogenics products are issued to aircraft, equipment or vehicles.

1.10. Implement and maintain the Automated Information Technology (AIT) Equipment, including all automated fuels equipment and facility devices. Maintain existing fuels automation software and hardware and install new fuels automation software and hardware within 30 days of receipt.

1.11. Maintain operational, fuel and cryogenic facilities and equipment, to ensure they can meet mission requirements.

1.12. Implement a security program IAW with the provision of the most current copy of AFI 23-

201, and local security guidance and requirements.

1.13. Maintain all fuels processes identified in AFI 23-201 under the direct control and supervision of the Fuels Management Flight. This is vital to sustaining command and control for all fuels operations services, and responsibilities.

1.14. Provide the COR view only access to the FMD through establishment of a trust (COR LAN connection to FMD). The COR shall have the option of using their computers or FMD computers to access information to assist in surveillance requirements.

1.15. Immediately notify the COR if product quality or quantity is questionable during fuel or cryogenic receipt and or issue operations.

2. ADMINISTRATIVE. The SP will:

1.2.1. Prepare and maintain all formal correspondence in accordance with the local installation, AFPA and/or DLA Energy provided format, and ensure proper distribution of all reports, publications and forms. Provide information copies to the COR of all correspondence forwarded to HQ AFMC, AFPA and DLA-Energy. Ensure all applicable Technical Orders, Directives and Publications are available and current. NOTE: The SP may use AFH 33-337, Tongue and Quill, as a reference to complete the format provided by the local installation, AFPA and/or DLA Energy.

1.2.1.1. The SP will respond to the Logistics Readiness Squadron (LRS) or higher headquarters issued Senior Officer Communication and Coordination Electronic Rescource System

(SOCCERS) taskers and correspondence by the given suspense date. The SP will ensure all required signatures are on the correspondence before submitting to the COR.

1.2.2. Maintain auditable document control files for the base fuels accountable records IAW

DLA Policy.

1.2.3. Maintain Air Force document control files IAW Air Force Records Information

Management System (AFRIMS), the most current DLA File Plan, and Air Force and DLA disposition schedules.

1.2.4. Record all applicable fuels transactions in Fuels Manager Defense (FMD). Ensure FMD and the Fuels Enterprise System is reconciled IAW DoD 4140.25 and DLA policy guidance.

SECTION 2

SERVICE DELIVERY SUMMARY

2. SERVICE DELIVERY SUMMARY (SDS).

2.1 The SDS outlines the specific standard required, and promotes continuous improvement in

SP performance. The government expects the SP to perform at the acceptable level for all SDS line items throughout the life of the contract.

2.2. The Performance Threshold (PT) relates to the number of discrepancies noted during the

COR’s random and periodic surveillance of SP Performance Objectives (PO). The SP will be rated Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory based on the score derived from the number of discrepancies noted each month for SDS-1 through SDS-12 and cumulative score. Specific POs and PT's are listed on the SDS table. An in-depth definition for rating criteria can be found in appendix H - DOD Contractor Performance Assessment Reporting

System Policy Guide (CPARS) evaluation definitions.

2.2.1. Exceptional. Monthly, no discrepancies are noted by the COR.

2.2.2. Very Good. Monthly, no safety discrepancies are noted by the COR for SDS-3 and SDS-

10; and discrepancies noted by the COR are equal to or less than the allowed PT for each SDS;

and total discrepancies noted by the COR are less than four.

2.2.3. Satisfactory. Monthly, no safety discrepancies are noted by the COR for SDS-3 and SDS-

10; and discrepancies noted by the COR are equal to or less than the allowed PT for each SDS;

and four or more total discrepancies are noted by the COR.

2.2.4. Marginal. Monthly, no safety discrepancies are noted by the COR for SDS-3 and SDS-

10; and discrepancies noted by the COR exceed the allowed PT on any SDS.

2.2.5. Unsatisfactory. Monthly, one or more safety discrepancies are noted by the COR for

SDS-3 and 10 and; discrepancies noted by the COR exceed the allowed PT on two or more SDS.

2.3. The SP is strongly encouraged to use innovative measures to exceed the minimum standards and provide the best possible customer support.

2.4. The COR will document both acceptable and unacceptable performance. The COR will submit documented performance to the Contracting Officer (CO), and if after evaluation the CO determines it appropriate, the CO will sign and send it to the SP. The SP will submit a response as required by the CO within 5 business days. The CO in consultation with COR will evaluate the SP’s response and determine if the SP’s action to correct and prevent the unacceptable performance from reoccurring is sufficient.

2.5. The COR is required to evaluate contract (contactor) services each month for acceptance.

The CO will determine payment based on current contract pay schedules. Performance is critical and will be a major factor evaluated by DLA Energy when exercising contract option years and providing recommendations for award of future government contracts.

2. SERVICE DELIVERY SUMMARY TABLE

SDS Performance

Objective

PWS Paragraphs Performance

Threshold

SDS 1

Fuels

Management

Manage fuels and cryogenic products to meet supported organizations requirements

PWS Sec 1, Para: 1.1 through 1.16 and applicable TOs, AFIs

No more than one (1) valid customer complaint per month

SDS 2

Fuel Support

Provide on-time fuel support to aircraft servicing and ground fuels servicing requests

PWS Sec 1, Para: 1.7 and applicable TOs and AFIs

Priority 1 zero (0)

Discrepancy.

Priority 2-5, Two (2)

Discrepancies each allowed per month

SDS 3

Fuels Laboratory and Product

Quality Control

Operate a fuels laboratory. Perform quality control of all products assigned to

Fuels Management

PWS Sec 1, Paras: 1.8, and applicable TOs, AFIs and DoD directives

ZERO (0) Discrepancy allowed per month

SDS 4

Equipment &

Facilities

Maintain (inspection and operator maintenance) petroleum and cryogenic equipment and facilities

PWS Sec 1, Paras: 1.6,

1.11 and applicable

TOs and AFIs

Two (2) Equipment and Two (2) Facility

Discrepancies allowed per month

SDS 5

Quality Control

Plan and

Environmental

Compliance with the

SP’s approved

Quality Control Plan

(QCP) and environmental requirements

PWS Sec 4, Paras: 6.1, 6.2, 14.1 through

14.24 and applicable

TOs, AFIs, local, State and Federal

Regulations

Two (2) Discrepancies allowed per month

SDS 6

Accounting and

Administration

Maintain Product

Accounting

Transactions, and

Administration and

Accountable records

PWS Sec 1, Paras: 1.1,

1.4 and applicable Air

Force and DLA Policy and Procedures

Three (3)

Discrepancies allowed per month

SDS 7

Product

Handling

Operations

Perform fuel and cryogenic-handling operations, to include; receiving, storing, transferring, truck fill-stand, and pump-house operations

PWS Sec 1, Paras: 1.1, 1.3, 1.5, and applicable TOs and

AFIs

Two (2) Discrepancies allowed per month

SDS 8

Servicing

Operations

Perform fuel and cryogenic-servicing operations, to include; aircraft, vehicles, org tanks and cryogenic carts

PWS Sec 1, Paras: 1.7, 1.9, Sec 4, Para 10, and applicable TOs and AFIs

Two (2) Discrepancies allowed per month

SDS 9

Fuels Service

Center

Maintain and operate Fuels

Service Center and manage all programs and actions required to support the Fuels

Management Flight.

PWS Sec 1, Paras: 1.3,

1.3.1 and 1.3.2, and applicable AFIs and

DLA Policies and

Procedures

Two (2) Discrepancies allowed per month

SDS 10

Safety and

Security

Safety, Security and

Cleanliness of fuels facilities and equipment

PWS Sec 4 and

Applicable TOs, AFIs, State and Federal

Regulations

ZERO (0) Discrepancy allowed per month

SDS 11

Non-SDS Items

All PWS non-SDS requirements are subject to observation

PWS Sec 4, Para:

4.6.3

Two (2) Discrepancies allowed per month

SDS 12 Problem

Solving

Provide effective problem-solving support to fuel processes, interface with activities and customer agencies.

PWS Sec 4, Paras:

4.6.3, 4.6.4 and

Applicable TOs, AFIs, DLA Policies and

Procedures, and State and Federal

Regulations

Develop and

Implement action plan to resolve problem within 3 workdays of discovery. No less than an overall satisfactory rating from outside inspection agencies

*An SDS-10 discrepancy occurs anytime an unsafe condition is observed or verified by a COR

SECTION 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. GENERAL. The local installation will provide, without cost, the facilities, equipment, materials and/or services listed below. The SP will provide all expendable supplies needed in performance of this contract. The care and safekeeping of government property, facilities, equipment, aviation and ground fuels, is assigned to the SP by the provisions of this contract

IAW DOD 4140.25M, Volume II, Chapter 2, Section D, paragraph 1. The DLA COR acts as the

Property Administrator IAW DOD 4140.25M, Volume II, Chapter 2, Section D, paragraph 2.b.

3.1.1. Facilities. The local installation will furnish and/or make available facilities described in

Appendix A. Facilities have been inspected for compliance with the Occupational Safety and

Health Act (OSHA). The local installation will correct any hazards for which workarounds have been established in accordance with base-wide government developed plans of abatement taking into account safety and health priorities. A higher priority for corrective action will not be assigned to the facility provided there under merely because of this contract initiative. The identification of any hazardous conditions does not warrant or guarantee that no other possible hazards exist, or that the workaround procedures currently employed will be adequate to meet the responsibilities of the SP. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the SP, and DLA Energy will assume no liability or responsibility for the SP’s compliance or noncompliance with such requirements, with the exception of the aforementioned responsibility to take corrective action

.in accordance with approved plans of abatement subject to base-wide priorities. Prior to any modification of the facilities performed by the SP, the SP will notify the Base Civil Engineer

(BCE) and provide documentation describing in detail the modification requested. No alterations to the facilities will be made without specific written permission from the COR, however, in the case of alterations necessary for OSHA compliance, such permission will not be unreasonably withheld. The SP will return the facilities to the local installation in the same condition as received, fair wear and tear and approved modifications excepted. These facilities will be used in the performance of this contract only.

3.1.2. Equipment. The local installation will provide the SP equipment and materials listed in

Appendix A. The SP will return the Government Furnished Equipment to local installation in the same condition as received, fair wear and tear and approved modifications accepted. This equipment will be used in the performance of this contract only.

3.1.3. The SP will maintain cleanliness of all furnished facilities and perform all minor maintenance on government furnished equipment coded for SP maintenance listed in Appendix

A. Minor maintenance will include but is not limited to cleaning, adjusting, tightening of nuts and bolts, and preventive maintenance actions recommended by the equipment manufacturer and applicable tech-orders.

3.1.3.1. The Contractor will keep all real property including bldg. 250, all hydrant pump houses, bldg. 290, bldg. 885, bldg. 1052, bldg.1090 area, bldg. 2130 area, PB 66, checkpoint maintenance building, sidewalks, and driveways swept, clean, neat, free from debris and well organized to present a professional appearance at all times. The contractor will ensure the LOX pad (at Bldg 1052) is free of petroleum and organic debris. The contractor is responsible for contacting any organization who is responsible for leaving carts/equipment in an un-orderly/unsafe manner. Contractor is also responsible for ensuring above infractions is corrected to prevent future occurrences. The contractor will inform the COR of the infraction, responsible organizations and corrective actions taken. Break areas both inside and outside building 250 will be kept free of hazards, cigarette butts, newspapers, etc. BCE is responsible for spraying herbicides on weeds. However, the contractor is responsible for submitting request to BCE. The contractor will ensure tank dike interiors are free from dirt, gravel and trash, etc. The contractor will ensure real property listed in Appendix A presents a neat, clean and professional appearance at all times. Trash in the Driver’s lounge and all break areas will be disposed of in appropriate refuse containers. Appliances (microwaves, refrigerators, etc) will be cleaned at the end of each work day, or at least once per day.

3.1.4. Equipment Accountability. A joint government/DLA Energy/SP inventory will be accomplished prior to the start of a new contract and prior to the termination of the contract. The

SP will be liable for loss or damage to government furnished property beyond fair wear and tear in accordance with the clause of the contract, “Government Furnished Property”. Compensation will be adjusted either by reduced amounts owed to the SP or by direct payment by the SP. The method will be determined by the CO. All equipment in need of repairs and/or maintenance will be repaired and maintained by the SP within 30 days of discovery, or before the joint inventory is made. All repairs/maintenance not performed by the SP will be made at the government’s option and at the SP’s expense. In the case of damaged property, the amount of compensation due the government by the SP will be the actual cost of repair. Provided such amount does not exceed the economical repair to the equipment, the amount of the SP’s liability will be the depreciated replacement value of the item to be determined by the CO. Any failure of the SP to agree with such determination will be treated as a dispute pursuant to the clause of this contract entitled

“Disputes”.

3.1.5. Equipment Accounting. Government furnished equipment assigned Equipment

Management Codes 2 through 5 is accounted for on Equipment Authorized In-Use Details

(EAID). SP will designate custodians and alternates to receive and account for government furnished EAID equipment on custodian authorization/custody receipt listings of these details.

EAID equipment is designated in Appendix A. The local installation will provide the custodians and their alternate’s initial equipment custodian training. Thereafter, the SP will be responsible for training its own personnel.

3.1.6. Obtaining Additional or Replacement Equipment. The SP will use the AF Form 601

(Equipment Action Request), to submit requests for additional or replacement government furnished EAID equipment required in the performance of the contract. The SP will submit such requests through the COR to the Functional Director (FD) and the CO for approval, to include any appropriate contract modification. Upon approval, the SP will obtain EAID equipment by placing orders through the Standard Base Supply System (SBSS) using operating funds provided by the government for that purpose.

3.1.7. Expendable Materials. The following expendable materials will be provided by the SP:

Office supplies, such as pens, pencils, paper, folders, and printer cartridges. Minor maintenance supplies, such as SPR Adaptor Test Gauge, ground wire, bonding plugs, ground clamps, nozzle dust covers, cleaning detergent, brushes, degreaser, wax, rags, brushes, hand towels, tire black, battery terminal cleaner and protector. Laboratory supplies such as jars, sample cans filter discs, paper flow reducer rings, desiccant, single/matched weight monitors, cleaners, water detector pads, glassware, distilled water, petroleum ether, isopropyl alcohol, propane. This is not an all-inclusive list. The SP will provide any, and all expendable materials required to perform necessary tasks.

3.1.8. Test, Measurement and Diagnostic Equipment (TMDE) Calibration/Certification: The contractor will ensure all TMDE used in support of this contract is calibrated and certified by their local/supporting base Precision Measurement Equipment Laboratory (PMEL) in accordance with Air Force Metrology and Calibration (AFMETCAL) Program guidelines as outlined in AFI

21-113, Air Force Metrology and Calibration (AFMETCAL) Management, and TO 00-20-14, Air Force Metrology and Calibration Program. In those instances in which an item of TMDE cannot be supported by the PMEL, the contractor will provide PMEL with the technical data necessary to complete an AFTO Form 45, Request for Calibration Responsibility Determination, which the PMEL will forward to AFMETCAL. AFMETCAL will then make the determination and if Air Force calibration is not possible, authorize calibration by an AFMETCAL-approved commercial laboratory performing measurements traceable to the National Institute of Standards and Technology (NIST).

3.1.9. Fuel Products. Ground fuel products required for the contractor to perform the PWS for government furnished vehicles or equipment shall be provided by the government and controlled by the SP. The government will not provide ground fuels for SP provided equipment or vehicles.

3.2. SERVICES TO BE PROVIDED BY THE LOCAL INSTALLATION:

3.2.1. Utilities. Gas, Electricity, Water, Sewage, Heating Fuels, and Air Conditioning.

3.2.2. Postal/Installation Distribution. On base and intergovernmental mail service.

3.2.3. Telephone. On base and local area phone service and access to DSN lines for conducting contract-related business.

3.2.4. Internet. Access to the Internet for official government business only.

3.2.5. Refuse Collection.

3.2.6. Insect and Rodent Control.

3.2.7. Equipment Maintenance. See Section 3, Paragraph 1.3.

3.2.8. Security Police and Fire Protection. Phone Number 911.

3.2.9. Transportation. Emergency medical treatment and emergency patient transportation service for SP personnel. The SP will reimburse the government for the cost of medical treatment and patient transportation service at the current inpatient/outpatient treatment rate as appropriate.

SECTION 4

GENERAL INFORMATION

4.1. SCOPE OF WORK. The SP will provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to manage the requisition, receipt, storage, issue, quality, and accounting of petroleum fuels and cryogenics as defined in this PWS at

TINKER AFB except as specified in Section 3, Government Furnished Property and Services.

The estimated quantities of work are listed in Appendix C, Workload Estimates.

4.2. PERSONNEL.

4.2.1. Terminal Manager. The SP will provide a Terminal Manager who shall be responsible for the performance of the work. The name of this person and an alternate(s) who will act for the SP when the manager is absent will be designated in writing to the (CO).

4.2.2. The Terminal Manager or alternate will have full authority to act for the SP on all contract matters relating to daily operation of this contract.

4.2.3. The Terminal Manager or alternate will be available during normal duty hours to meet on the installation with local installation personnel to discuss problem areas. After normal duty hours, the manager or designated alternate will be available within (one) 1 hour.

4.2.4. The Terminal Manager, alternate(s), and all other contract employees must be able to read, write, speak, and understand English fluently.

4.3. SP EMPLOYEES. The SP shall not employ persons for work on this contract if such employee is identified to the SP by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.3.1. SP personnel will present a neat appearance and be easily recognized. This will be accomplished by wearing distinctive clothing bearing the company name.

4.3.2. When a cap is worn, it will have the company logo on the front. No other caps/hats are authorized. If caps are worn on the flight line they must be approved through Airfield

Management and be secured to the head to prevent FOD hazards.

4.3.3. The SP will ensure employees have all current and valid professional certifications before starting work. All vehicle operators will have a valid state commercial driver’s license (CDL) with at least a Class B with Tanker and Hazmat Endorsement.

4.3.4. The SP will not employ any person who is an employee of the United States Government if the employment of that person will create a conflict of interest nor will the SP employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with the Joint Ethics Regulation. In addition, the SP will not employ any person who is an employee of the Department of the Air

Force if such employment will be contrary to the Air Force policies.

4.3.5. The SP is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military

Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the SP’s ability to perform. Their absence at any time will not constitute an excuse of nonperformance under this contract.

4.4. EMPLOYEE TRAINING.

4.4.1 The SP will ensure employees are fully qualified at the start of the contract. The DLA

Energy will provide the following classroom instructions if training requirements change; Fuels

Terminal Manager/Responsible Officer course, (7 days), Quality Control, course number

J3AZP2F051-01AA, (21 days), Cryotainer Maintenance, course number J3AZR2F051-04AA, (11 days), and Fuels Manager Defense (FMD) course, (21 days). The SP will submit requests for classroom slots to the COR who will approve or disapprove requests based on contract requirements. Once approved, the SP will make a written request accompanied by an indemnification statement to the CO, with an info copy to the MAJCOM training manager for scheduling.

4.4.1.1. A minimum of one SP employee performing daily laboratory functions will have successfully completed the formal Fuels Quality Control course; employees who have completed the original Air Force Quality Control course, number J3AZR2F051-001 also satisfies this requirement.

4.4.1.2. A minimum of one SP employee performing daily cryotainer functions will have successfully completed the formal Cryotainer Maintenance course.

4.4.1.3. A minimum of one contract employee assigned to the FSC who processes daily information using the FMD automation equipment will have successfully completed the formal

Fuels Manager Defense (FMD) Course. Employees who have completed both the Fuels

Automated System (FAS) Basic and FAS Inventory Manager Course satisfy the FMD course requirement. The SP will attempt to schedule employees to attend all required courses within 30 days of falling below the minimum training requirements.

4.4.2. Organizational fuel tanks: The SP will provide tank custodian training and implement an organizational tank inspection program IAW applicable Air Force Instructions.

4.4.2.1. The SP will prepare and forward initial and biennial organizational tank inspection reports to the LRS QA through the COR for filing and routing to the inspected organizations.

4.4.3. Annually, all SP personnel must complete the fire training CBT while key SP personnel must also attend emergency generator training. Both forms of training will be provided by the local installation and documented by the SP.

4.4.4. Terminal Manager. The Terminal Manager will have:

4.4.4.1. Task Knowledge. Knowledge of Air Force and Department of Defense fuels management instructions and procedures; receipt, handling, and storage methods; properties and characteristics of liquid propellant, gases, oxidizers, and petroleum products; safety precautions;

laboratory procedures; fuels automated system procedures; accounting procedures; the theory and fundamentals of operating budget preparation; knowledge of logistics planning; principles of inventory control; freight transportation; and statistical methods and procedures. Additionally, the SP will interpret, enforce, and comply with all Federal, State, County, and local

Environmental Protection Agency (EPA) Laws.

4.4.4.2. Experience. At least ten (10) years’ experience working in Fuels is required; five years in base level general fuels, and five years in a fuels managerial capacity. The Terminal Manager will have attended either the Fuels Mgt. Officer Course (C30ZR6421-000) or the Petroleum

Logistics Mgt. Course (J3AZR2F091-001) or approved commercial equivalents and have completed the Terminal Manager/Responsible Officer Course. A waiver may be granted by the

CO if school attendance produces minimum benefit. The CO will first coordinate waiver request through the FD and the COR.

4.4.5. Fuels Personnel. The following qualifications pertain to all personnel working in Fuels.

4.4.5.1. Experience. At least two (2) years documented fuels experience (military/civilian) is required within the area in which the individual will be placed, i.e. operation of fuels storage and dispensing systems, aircraft servicing, laboratory operation, cryogenics operations, and accounting and administration. The SP is responsible for training personnel and to ensure performance meets the minimum standards of this PWS.

4.5. SP CONTINGENCY PLAN.

4.5.1. This contract is designated as a Wartime Skill Critical Contract and the following “key personnel” positions within the contract are designated as Wartime Skill Critical Positions:

Terminal Manager (1), Operations Supervisor (1), Laboratory Technician (1), and FISC (1).

4.5.2. The SP will establish and maintain a complete Contingency Plan to ensure continuation of services during periods of crisis, such as a national wartime mobilization. The Plan will be provided to the DLA Energy within 30 days subsequent to contract award. Revisions to the Plan will be submitted to the CO, in two copies, within 30 days after the revision is deemed necessary.

4.5.3. The SP contingency plan will address all of the requirements contained in DFARS

252.237-7023 and the following additional items:

4.5.3.1. A listing of all SP employees who have a military mobilization recall commitment

(active reserve, inactive reserve, Army/Air National Guard, or military retiree under age 60).

“Key employees” who are subject to military recall will be listed separately.

4.5.3.2. A listing of individual replacements, designated by the SP, for those incumbent “key employees” who are subject to military recall. The SP will list the replacement’s name and current position within the contract and will certify that the named replacement has the following qualifications:

4.5.3.2.1. Sufficient skills to perform the “key employee” duties.

4.5.3.2.2. Not subject to military recall.

4.5.3.3. If a designated replacement cannot be named from within the contract at the same installation as the incumbent “key employee”, the SP will brief the “key employee” that he or she is holding a key position within the contract that precludes their membership in the Ready

Reserve. The SP will then submit a mobilization exemption request to the CO. The SP will notify the applicable military service reserve center not later than 30 days after an exempted employee is no longer filling a “key employee” position.

4.6. QUALITY CONTROL PLAN

4.6.1. The SP will establish and maintain a complete Quality Control Plan to assure quality service is provided to meet the requirements of the contract. The Plan will be provided to the

DLA Energy within 30 days subsequent to contract award. Subsequent to contract award, revisions to the Plan will be submitted to the CO, for acceptance, in two copies, within 30 days after the revision is deemed necessary.

4.6.2. The QCP will cover all the services listed in the Service Delivery Summary Table. It must specify the areas to be inspected on either a scheduled or unscheduled basis, and how often inspections will be accomplished as outlined in AFI 20-112. The QCP will clearly state what corrective actions the SP will take when discrepancies are detected in an effort to ensure compliance with the QCP and the PWS.

4.6.3. The SP will perform self-assessment evaluations IAW local commander’s directions. The

SP can and will be evaluated by HHQ and outside agencies IAW AFI 20-112.

4.7. QUALITY ASSURANCE

4.7.1. The DLA COR will evaluate the SP’s performance under this contract using the method of surveillance specified in Section 2. All surveillance observations will be recorded by the DLA

COR. When an observation indicates discrepant performance, the COR will request the SP’s representative to initial the observation.

4.7.2. Performance Evaluation Meetings. The Terminal Manager may be required to meet at least weekly with the COR and the CO during the first two months of the contract. Meetings will be as often as necessary thereafter as determined by the CO or COR.

4.8. VISITOR GROUP SECURITY AGREEMENT (VGSA). The SP will:

4.8.1. Enter into a long-term visitor group security agreement if contract performance is on base.

This agreement will outline how the SP integrates security requirements for contract operations with the Air Force to ensure effective and economical operation on the installation. The agreement will include:

4.8.1.1. Security support provided by the Air Force to the SP will include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badges, base visitor control, investigation of security incidents, base traffic regulations, use of security forms and conducting inspections required by DOD 5220.22-R, Industrial Security Regulation, Air Force Policy Directive 31-6, Industrial Security, and Air Force Instruction 31-601, Industrial Security Program Management.

4.8.1.2. Security support requiring joint Air Force and SP coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks and internal security controls for protection of classified material and high-value pilferable property

4.8.1.3. On base, the long-term visitor group security agreement may take the place of a Standard

Practice Procedure (SPP).

4.8.2. Clearance Requirements. The SP must possess or obtain an appropriate facility security clearance level as established in the applicable DD 254 prior to performing work on a classified government contract. If the SP does not possess a facility clearance the local installation will request one. The local installation assumes costs and conducts security investigations for Top

Secret, Secret, and Confidential security clearances. The SP will request security clearances for personnel requiring access to classified information within 15 days after contract award. Due to costs involved with security investigations, requests for SP security clearances will be kept to an absolute minimum necessary to perform contract requirements. The SP will notify the Servicing

Security Forces Organization (SSFO) at each operating location 30 days before on-base performance of the contract. The notification will include:

4.8.2.1. Name, address, and telephone number of company representatives.

4.8.2.2. The contract number and contracting agency.

4.8.2.3. The highest levels of classified information SP employees require access to.

4.8.2.4. The location(s) of contract performance and future performance, if known.

4.8.2.5. The date contract performance begins.

4.8.2.6. Any change to information previously provided under this paragraph.

4.8.3. Suitability Investigations. SP personnel will successfully complete, as a minimum, a

National Agency Check (NAC), before operating a workstation with email capability. These investigations are be submitted by the local installation at no additional cost to the SP. The SP will comply with the DOD 5200.2-R, Personnel Security Program, and AFI 33-119, Electronic

Mail (E-Mail) Management and Use, requirements.

4.8.4. Unescorted Entry to Restricted Areas. When the SP employees require unescorted entry to restricted areas, the Air Force will submit NAC investigations for SP employees at no additional cost to the SP. SP personnel will successfully complete a NAC investigation to obtain unescorted entry to a restricted area. The SP will comply with DOD 5200.2-R and AFI 31-501, Personnel Security Program Management, requirements.

4.8.5. Pass and Identification Items. The SP will comply with 72nd Air Base Wing pass and identification requirements.

4.8.6. Retrieving Identification Media. The SP will retrieve all identification media, including vehicle decals, from employees who depart for any reason before the contract expires; e. g.

terminated for cause, retirement etc. The SP will follow local procedures for returning identification media.

4.8.7. Listing of Employees. The SP will maintain a current listing of employees to include employee’s name, social security number, and level of security clearance. The list will be validated and signed by the company Facility Security Officer (FSO) and provided to the CO and

SSFO prior to the contract start date. Updated listings will be provided when an employee’s status or information changes.

4.8.8. Security Manager Appointment. The SP will appoint a security manager for on-base long-term visitor group. The security manager may be a full-time position or an additional duty position. The security manager will provide employees with training required by DOD 5200.1-

R, Industrial Security Program Regulation, Chapter 10, AFPD 31-4, Information Security, and

AFI 31-401, Information Security Program Management. The SP will provide initial and follow-on training to SP personnel who work in Air Force controlled/restricted areas. Air Force controlled areas are explained in AFI 31-209, The Air Force Resource Protection Program, and

Air Force restricted areas are explained in AFI 31-101V1, the Physical Security Program.

4.8.9. Additional Security Requirements. In accordance with DOD 5200.1-R and AFI 31-401, the SP will comply with AFI 33-207, Computer Security (COMPUSEC); AFI 33-203, US Air

Force Emission Security (EMSEC) Program; AFI 33-204, US Air Force Security Awareness

Training and Education (SATE) Program; applicable AFKAGs, AFIs, and AFSSIs for

Communication Security (COMSEC); and AFI 10-1101, Operations Security (OPSEC)

Instructions.

4.8.10. Freedom of Information Act Program (FOIA). The SP will comply with AFI 37-131, Freedom of Information Act Program (FOIA), requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

4.8.11. Reporting Requirements. The SP will comply with AFI 71-101, Volume 1, Criminal

Investigations, Counterintelligence, and Protective Service Matters, requirements. SP personnel will report to an appropriate authority any information or circumstances they are aware of that may pose a threat to the security of DoD personnel, SP personnel, resources, and classified or unclassified defense information. SP employees will be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

4.8.12. Physical Security. Physical security measures must be IAW AFI 23-201.

4.8.13. Operating Instructions. The SP will develop an Operating Instruction (OI) for internal circulation control, protection of resources and to regulate entry into Air Force controlled areas during normal, simulated and actual emergency operations. The OI will be written in accordance with AFI 31-209, the local base Operations Plan usually referred to as an OPLAN and AFI 31-

210, The USAF Anti-Terrorism Program and coordinated through SSFO.

4.8.14. Controlled/Restricted Areas. The SP will implement local base procedures for entry into

Air Force controlled/restricted areas where SP personnel will work.

4.8.15. Entry Procedures for Controlled Areas. For on-base cleared facilities oversight by the base SSFO, SPs will comply with the National Industrial Security Program Operating Manual

(NISPOM), previously referred to as the Industrial Security Manual (ISM), to implement controlled area requirements. The SSFO will approve the establishment, construction, and modification of all SP designated controlled areas before they may be used to limit access.

4.8.16. Key/Card Control. The SP will establish and implement key/card control procedures in the Quality Control Plan to ensure keys/cards issued to the SP by the local installation are properly safeguarded and not used by unauthorized personnel. The SP will not duplicate keys/cards issued by the government.

4.8.17. Lost Keys/cards. Lost keys/cards will be immediately reported to the contracting officer or COR. The local installation replaces lost keys/cards or performs re-keying. The total cost of lost keys/cards, re-keying or lock replacement will be deducted from the monthly payment due to the SP.

4.8.18. Government Authorization. The SP will ensure only authorized SP personnel use government issued keys/cards. SP employees will not use keys/cards to open work areas for personnel other than contract employees engaged in performance of duties, unless authorized by the COR.

4.9. HOURS OF OPERATION. The SP will:

4.9.1. Provide aviation, ground fuel and cryogenic services during normal airfield operating hours and as required in Section 4, paragraphs 4.10-4.12 (below). During normal airfield operating hours, meet aircraft refueling response times per Section 1, Para 1.7. After normal airfield operating hours respond to fuel and cryogenic requests within 30 minutes.

4.9.2. Close coordination with base organizations is essential to ensure response times are met.

4.9.3. Normal Airfield Operating hours:

Fuels Management MON-FRI, 0700-1600

Fuels Laboratory MON-FRI, 0700-1600

Fuel Service Center 24 hrs a day, 7 days a week

Fuels Storage 24 hrs a day, 7 days a week

Fuels Distribution 24 hrs a day, 7 days a week

The Contractor shall ensure enough personnel are on duty to support mission requirements.

4.9.4. Recognized Holidays. (Airfield closed)

New Year’s Day, 1 January

Martin Luther King’s Birthday, 3 rd

Monday in January

President’s Day, 3 rd

Monday in February

Memorial Day, last Monday in May

Independence Day, 4 July

Labor Day, 1 st Monday in September

Columbus Day, 2 nd

Monday in October

Veterans Day, 11 November

Thanksgiving Day, 4 th

Thursday in November

Christmas Day, 25 December

4.9.5. The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics

Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecrnra.rnil.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecrnra.mil.

4.10. OTHER REQUIREMENTS. Occasionally, increased services will be required on weekends, and/or after normal airfield operating hours. These services will be in support of special events to include, but not limited to, Open House base events with increased transient http://www.ecrnra.mil/ aircraft support. On an exception basis in support of Open Houses/Air Shows, etc. the SP may be required to work with other grades of fuel not listed in Appendix E of the PWS. On those occasions the SP will follow instructions by the CO or his designee on receipt and issue of other fuel grades and disposition of any excess fuel. The SP will exercise particular care to ensure aircraft receive the proper grade of fuel. Quality control of all fuels will be accomplished in accordance with T.O. 42B-1-1.

4.10.1. The SP will provide refuel/defuel support to aircraft that maintenance diverts to an off-station site location, regardless of the unit that possesses it, assuming that TINKER AFB is the closest installation with maintenance capability to support. Contract operators will be dispatched within one hour of notification in a refueling/defueling vehicle. Operators dispatched must be qualified and meet State and Federal requirements for hauling hazardous materials over the roadway.

4.11. EMERGENCY SITUATIONS. Accident, rescue operations, civil disturbances, natural disasters, and military peacetime and wartime operations may necessitate the SP to provide increased or reduced fuels support when required by the CO. Payment for these services will be negotiated with an upward or downward equitable adjustment.

4.12. CONTINGENCIES. Upon notification by the CO, the SP will provide services to support base, local, or national commitments up to and including a declared war that could generate surge requirements. These services will be provided 24 hours a day, 7 days a week as required for the duration of the contingency. Surge requirements beyond the capability of the SP may be augmented by the government when it perceives mission accomplishment is endangered. The

CO will advise the SP of the required level, or amount of work verbally and follow up immediately with a written change to the contract. Payment for these changes will be negotiated with an upward equitable adjustment.

4.13. CONSERVATION OF UTILITIES. The SP will instruct employees in utilities conservation practices. The SP will be responsible for operating under conditions to prevent the waste of utilities, which include:

4.13. 1. Electricity usage, lighting, heating, ventilation, air conditioning and water usage.

4.14. ENVIRONMENTAL REQUIREMENTS. The SP will:

4.14.1. Perform the requirements of this PWS in an environmentally acceptable manner and comply with all applicable federal, state, and local environmental protection and health laws and regulations as well as base plans.

4.14.2. Ensure policies and procedures are established to implement pollution prevention guidance to minimize/eliminate the risk of environmental pollution.

4.14.3. Prior to purchase and use of any non-Air Force procured hazardous materials (i.e., paint, solvent, etc.) obtain approval from the base or host Hazardous Material Management Office

(HAZMO).

4.14.4. Cooperate with base officials in resolving incidents, and take corrective action to prevent recurrence, where the release of hazardous/toxic/radioactive material occurs within the SP’s areas of responsibility as defined in this PWS.

4.14.5. Comply with all federal, state, and local environmental laws, and Air Force, AFMC, TINKER AFB policies, instructions and regulations to include, but not limited to: Resource

Conservation and Recovery Act (RCRA), Safe Water Drinking Act (SWDA), Clean Air Act

(CAA), Clean Water Act (CWA), Federal Facilities Compliance Act (FFCA), Emergency

Planning and Community Right-To-Know Act (EPCRA) and applicable training requirements.

4.14.6. Use, handle, store and dispose of all toxic, hazardous, special, or radiological wastes/materials in accordance with all state, local, federal, Air Force, AFMC, TINKER AFB environmental regulations and procedures. The local installation or acting on-site authorized agent will properly train no more than two SP personnel in the proper procedures to include spill response and cleanup related to performance of this contract. The SP will provide initial and recurring employee training IAW AFI 32-7042.

4.14.7. Meet or exceed all EPA, state, and local regulatory requirements concerning the release of chlorofluorocarbons (CFCs), and the need for recycling equipment, and certification/training of technicians.