SOW SST COOP PDS_27JUN2024.pdf

Bldg. 300 SST COOP PDS Network Infrastructure

(Schriever Space Base, CO)

Title: Bldg. 300 SST COOP PDS (Protected Distribution System) Network Infrastructure Author: Joshua Goodwin/ 8CTS General Engineer Contact: 567-7200 (DSN) Stakeholders: 8 CTS

Requirements/Purpose:

Installation of (2) 2” rigid conduit with sealed fittings.

Installation of approximately 250 feet of 2” x 4” wire basket tray for future workstations.

Installation of ground system to include conveyance, ground bar, and grounding of pathways.

Installation shall be done according to applicable regulations and safety standards. Provide and install a total of (3) wall-mounted cabinets sized 24” High X 24” Wide X 30” Depth. One in Room 243, one in Room 246, one in Room 242. The wall mounted cabinets shall have a fiberoptic LIU, of sufficient capacity to accommodate all backbone cabling. Each cabinet shall be grounded to a ground bar located near each cabinet.

Provide and install firestop material in all Telecommunications conduit sleeves in required areas.

Provide, install, terminate, and test a total of (2) OM4, 6 Strand Multi-Mode Fiber Optic Cables.

The first from Room 243 to Room 246, and the second from Room 243 to Room 242. These cables shall be terminated using LC connectors. (Note: All above ceiling cables shall be plenum rated)

Service Requirements:

Contracted procurement of necessary equipment Cleanup and trash removal shall be included.

Bldg. 300 SST COOP PDS Network Infrastructure

(Schriever Space Force Base, CO) Table of Contents

Section

Required Product Description…………………………….…………………………… PWS Cover Sheet……………………………………………………………………… Section/Table of Contents Revision History

1.0 Background cover sheet or appendix

2.0 Scope

3.0 Description of Services

3.1 General Services

3.2 Design Services

3.3 Product Markings/Documentation/Tools

3.4 Delivery Services

3.5 Installation and Removal Services

3.6 Inspection/Acceptance Checklist

4.0 Product

4.1 Modular Furniture

4.2

4.3 Government Furnished Property/Support ……………………………………….11

5.0 Site Conditions

6.0 Quality Assurance

7.0 Voluntary Protection Program (VPP)/Safety

8.0 Reporting Requirements

9.0 Deliverables (CDRLs)

10.0 Services Summary……………………………………………………………

11.0 Attachment

Revision History

Author Name Date Reason For Changes Version

1.0 Project

8 CTS Building 300 Rooms 242, 243, 246, and 248.

2.0 Scope

For this project we require the following typical(s):

Requirements/Purpose:

Installation of (2) 2” rigid conduit with sealed fittings.

Installation of approximately 250 ft of 2” x 4” wire basket tray for future workstations.

Installation of ground system to include conveyance, ground bar, and grounding of pathways.

Installation shall be done according to applicable regulations and safety standards. Provide and install a total of (3) wall-mounted cabinets sized 24” High X 24” Wide X 30” Depth. One in Room 243, one in Room 246, one in Room 242. The wall mounted cabinets shall have a fiberoptic LIU, of sufficient capacity to accommodate all backbone cabling. Each cabinet shall be grounded to a ground bar located near each cabinet.

Provide and install firestop material in all Telecommunications conduit sleeves in required areas.

Provide, install, terminate, and test a total of (2) OM4, 6 Strand Multi-Mode Fiber Optic Cables.

The first from Room 243 to Room 246, and the second from Room 243 to Room 242. These cables shall be terminated using LC connectors. (Note: All above ceiling cables shall be plenum rated)

Service Requirements:

Contracted procurement of necessary equipment Cleanup and trash removal shall be included.

Please reference Figure 1 for general design.

Figure 1

Once the contract has been awarded, it becomes the responsibility of the contractor to validate the actual site conditions as well as any specific programming needs of the customer. It is understood that the actual site parameters or certain customer requirements may deviate from the standard typical layouts; therefore, any deviation that causes an increase in the price submitted during the bid process must be documented in writing and submitted to the Contracting Officer for review, along with a floorplan reference to show just cause.

3.0 Description of Services

3.1 General Services

Coordination and management of all new product, equipment and people required to create, deliver, and install new systems and modular furniture within a Space Force location. This includes ongoing servicing of any items defective due to manufacturing error as well as for replacement or repair of any damaged item after purchase.

3.1.1 The contractor shall perform tasks on Systems/Modular Furniture in accordance with the requirements stated in the scope of work section 2.0.

3.1.2 The contractor shall be responsible for all personnel, equipment, tools, materials, supervision, storage, assembly, transportation, incidentals and all other items and services necessary to provide and install systems and modular furniture.

3.1.3 The contractor shall be knowledgeable of and shall comply with all applicable federal, state, and local laws, codes, permits, DoD, AF, SF, and base requirements and instructions required for the performance of the duties in this Performance Work Statement (PWS).

3.1.4 The contractor shall ensure policies and procedures are established that protect the safety and welfare of customers, employees, and the community to minimize or eliminate safety or environmental risks. These policies shall be in compliance with Federal and Installation policies and procedures.

3.1.5 The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternates who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer (CO) within 10 days after contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operations of this contract on the installation.

3.1.6 The contractor shall provide a Project Manager with a minimum of 3 years of experience installing your company's product, responsible for project site management, scheduling, coordination, and technical assistance to the Air Force representative as required throughout the project. Resumes and letters of intent shall be provided upon request.

3.1.7 Reserved

3.1.8 All contractors shall submit a complete list of personnel in accordance with installation policy, including deliverymen, who will be expected to work on the installation. This list will contain Privacy Act information as required as well as the expectation that each individual will be able to present a current and valid state identification, to meet local Air Force security requirements. (Please note that many installations require this information be coordinated days in advance).

3.1.9 The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees.

3.1.10 The contractor shall be an authorized dealer they shall be an authorized dealer of the Systems and Modular furniture they furnish during the contract.

3.1.11 The vendor shall manage ordering, shipment, delivery, and installation of all new furniture from manufacturer to final acceptance by the designated Government Acceptor.

3.1.12 The contractor shall provide customer service during normal duty hours, 0730-1630 hours, Monday through Friday; except for federal holidays.

3.1.13 Recognized US Federal Holidays are as follows: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas.

If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday.

3.1.14 When the contractor desires to work other than standard times, a written request shall be submitted to the Government Acceptor for approval.

Written approval from the Contracting Officer must be received before proceeding with the work. The request shall be submitted at least five (5) work days prior to the proposed performance of work, and it shall indicate the day/days, time/amount of work, and reason why performance is necessary during nonstandard hours.

3.1.15 The contractor shall provide alternate work locations for employees or allow employees to take vacation during designated Government non-work days or other periods where government offices are closed.

3.1.16 All Air Force inquiries shall be responded to by a contractor representative within two business days.

3.1.17 Meetings may be held at the end of each phase work. The Contracting Officer Representative (COR) will notify the contractor in writing in advance of the place and time of required meetings.

3.1.18 Vehicle registration, proof of insurance and a valid driver’s license shall be presented to gain base access.

3.1.19 The contractor shall be responsible for coordination of an escort through any controlled areas through the assigned Government Acceptor.

3.1.20 Lost vehicle and entry passes shall be reported immediately to the Security Police, as well as the Government Acceptor, in accordance with the local security forces policy.

3.1.21 The contractor shall be responsible for any storage of all new systems/modular/demountable wall furniture, components, parts, and assemblies prior to and during installation in accordance with the agreed upon delivery schedule.

3.1.22 The only travel required will be from Schiever parking to RA building 300.

3.1.22 The contractor shall maintain the capability to surge in the event of unforeseen circumstances such as extended duty hours, travel, classes and education, and mission related surges.

3.1.23 The contractor shall maintain continuity between the support operations at the Colorado Office and all other assigned performance locations and the contractor’s corporate offices. The contractor shall provide the necessary resources to manage and administer the contract. The contractor shall, at a minimum, maintain a single point of contact for this effort to be available in person to the Government Acceptor, during the same business day.

3.1.24 The contractor shall provide for the management and support of personnel, to include: making necessary arrangements for employees required to travel; supporting personnel co-located on the Colorado Office and other locations specified with additional resources, expertise, advice; necessary infrastructure to support work to be accomplished off-base; conducting personnel meetings; providing administrative support for employees in a timely fashion; and providing facility and staff security requirements.

3.1.25 All personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

3.1.26 Design Services

Providing professionals versed in programming, space planning and product specification, able to communicate product capabilities to the customer, to ensure products purchased meets the requirements.

3.1.27 As a part of the request for proposal/quote process, the contractor will bid a set of typical to provide a Not-to-exceed price upon which the award will be based. Following award, within parameters specified below, a complete design that takes into account site condition considerations, as well as information gathered during initial customer review, shall be provided.

3.1.28 The contractor shall be able to provide design services, including space planning, site verification, material selection and programming as necessary for each project.

3.1.29 The contractor shall be responsible for collection of information relevant to the design of a space. Examples could include personnel interviews, questionnaires, and walk-through inspections of the facility.

3.1.30 Services shall include site evaluation to ensure proper fit of the new furniture within the given space and that all structural and other anomalies are taken into account.

3.1.31 Design shall ensure that power poles do not protrude into main walkways.

3.1.32 Design shall ensure that all outlets included in the design are accessible to the user, free and clear of obstacles.

3.1.33 Design shall not allow more than six cubicles to be served by a single circuit.

3.1.34 Design shall ensure that no more than three duplex outlets (six plug in points) are put onto the same circuit.

3.1.35 Design shall ensure that no existing wall outlets or thermostats are covered or concealed by panels or other systems furniture components.

3.1.36 Design shall consider utilizing wall mounted applications where possible.

3.1.37 Non-typical cubicle design will be required to accommodate load-bearing pillars.

3.1.38 The contractor shall meet with the Government Acceptor and/or

Government Project Manager to review the installation drawings prior to submission of a final price quote.

3.1.39 The contractor shall provide additional drawings of furniture layouts, if requested by base organizations using DoD Safe, safe.apps.mil.

3.1.40 Design service shall include an initial complete design with up to two additional revisions prior to final approval.

3.1.41 Designs of each location shall include a Basic component floor plan sheet in which all systems furniture and workstation is tagged: to include graphic symbols for all major hanging components (flipper cabinets, shelves, task lights, tack boards, work surfaces, drawers, etc.) as determined by the government. This design sheet shall include station numbers and movable wall and associated product locations, in 1/4" = 1'- 0" scale.

3.1.42 Designs of each location shall include a Panel and Hardware Layout sheet:

to include all finish colors and fabrics, panel widths (30", 36", 42", etc.), in 1/4" = 1'0" scale, in addition to display hardware, keys and locksets shall be included.

3.1.43 Design/redesign timelines shall be expected:

3.1.43.1 Design sheet layouts for all phases of design (initial, revisions and final) of 1-10 workstations shall be received within 3 business days unless otherwise directed in the contract.

3.1.43.2 Design sheet layouts for all phases of design (initial, revisions and final) of 11-15 workstations shall be received within 5 business days unless otherwise directed in the contract.

3.1.43.3 Design sheet layouts for all phases of design (initial, revisions and final) of 15-20 workstations shall be received within 7 business days unless otherwise directed in the contract.

3.1.43.4 Design sheet layouts for all phases of design (initial, revisions and final) of 20-25workstations shall be received within 10 business days unless otherwise directed in the contract.

3.1.43.5 Design sheet layouts for all phases of design (initial, revisions and final) of 15-25 workstations shall be received within 15 business days unless otherwise directed in the contract.

3.1.43.6 Design sheet layouts for all phases of design (initial, revisions and final) of 25+ workstations shall be received within 20 business days unless otherwise directed in the contract.

3.1.44 Within ten (10) workdays after the final design has been accepted by the base requesting organization, a bill of materials detailing all new inventory, and (3) copies of all plans including basic floor plan, movable wall, panel and electrical layouts will be provided to the Government Acceptor for the project.

3.1.45 The contractor shall maintain an updated, automated master copy of all furniture layouts, (designs/redesigns) accomplished under this contract for the duration of the warranty, after government acceptance of the project.

3.1.46 Drawing changes required to a layout due to contractor errors or omissions shall be the responsibility of the contractor and the corrected drawing and bill of materials shall be delivered to the government within three calendar days of the request.

3.1.47 Contractor shall provide the base or requiring location a copy the installation drawings and bill of materials via mutually agreed upon.

3.1.48 Contractor shall make the government aware of any discrepancies to existing conditions not previously identified.

3.1.49 Design shall conform to the parameters established in the Architectural Barriers Act regarding accessibility of persons with disabilities.

3.2 Product Markings/Documentation/Tools

Items used after product acceptance used to identify or modify a particular product.

3.2.1 All documentation (Owner’s manuals, warranty information, assembly instructions, maintenance and care instructions, operating instructions, etc.) shall be provided to and reviewed with the Government Acceptor and/or Government Project Manager upon completion of the installation.

3.2.2 Special assembly tools (security hardware wrench, spare parts provided with the furnishings, etc.) shall be provided to the Government Acceptor and/or Government Project Manager prior to final Government acceptance of products and services.

3.3 Delivery Services

Transportation of all new products, loading, unloading, storage and all necessary movement from factory to final onsite set up.

3.3.1 The contractor Project Manager shall be responsible for on-site coordination of all staging and deliveries of their product, to include access to and operation of any equipment needed for unloading and movement of materials or product.

3.3.2 Contractor shall be responsible for determination of the appropriate delivery method and handling, based on site conditions to include the non-existence of loading docks and equipment at any given location. Special circumstances may be identified by and negotiated with the Contracting Officer.

3.3.3 Delivery shall be in accordance with the terms of the contractor's agreement. If the ordering activity designates an accelerated delivery schedule it will be identified in the contract.

3.3.4 A maximum of 30 days storage for new products shall be included in the contractor's agreement.

3.3.5 Work shall comply with applicable building standards and codes, specifically: National Electrical Code (National Fire Protection Association (NFPA 70) and National Life Safety Code (NFPA 101).

3.3.6 The contractor shall be responsible for following all safety and security guidelines within the area in which work is being performed, to include securing any contractor owned tools or equipment, and any on site storage being utilized.

3.3.7 The contractor shall maintain accountability and control of any keys provided and shall return them to the Government Acceptor upon completion of work. Duplication of keys or other means of access is not authorized.

3.3.8 The contractor shall prevent its personnel from entering any area other than the designated work area.

3.3.9 The contractor shall maintain a means of egress within all designated work areas to comply with fire codes.

3.3.10 The contractor shall ensure its personnel eat, drink, or smoke only in designated areas.

3.4 Installation and Removal Services

Manufacturer certified professionals to install systems and modular furniture per the approved design drawings.

3.4.1 Contractor shall be able to provide, or capable of obtaining support services to include removal and warehousing cost of the proposed systems furniture.

3.4.2 The contractor shall appoint authorized representative who will be the company's senior representation on site for all customer communication and enforce compliance of all requirements for the project. This representative shall have a physical presence during any delivery and throughout installation unless agreed to by the Government Acceptor and/or Government Project Manager. Resumes and letters of intent shall be provided for these employees.

3.4.3 The contractor representative shall meet with Government Acceptor and/or Government Project Manager to review the installation drawings prior to installation.

3.4.4 The contractor shall install new systems and modular furniture in accordance with each requirement statement and basic component floorplan, panel plan and electrical plan, designed and provided by the contractor with each purchase.

3.4.5 Contractor shall be liable for any damage to government property caused by the contractor or their representatives.

3.4.6 During installation the contractor shall protect all furniture and building materials, to include carpet, existing within the space with industry approved protective coverings inclusive of craft paper, moving blankets and such type material. The contractor shall not use protective materials that will leave any type of residual print, outline or imaging on any furniture or building materials. Contractor shall not repair damage to finishes but will be responsible to pay for damages. The government will make repairs and back charge the installation contractor.

3.4.7 The contractor shall uncrate/unpack all new items and perform required assembly in accordance with the manufacturer instructions.

3.4.8 Services shall include inspection of product for shipping damage. If damage is found it shall be the responsibility of the contractor to notify the authorized government representative and make all arrangements for replacement or repair of the item(s) damaged. Damaged items are not to be installed unless otherwise directed by the Government Acceptor.

3.4.9 Services shall include assembly of new product to conform to final Air Force approved design drawings.

3.4.10 Any furnishings attached to the building shall be attached securely.

3.4.11 Installation of new systems and modular furniture must be under the oversight of an onsite manufacturer certified installer. Resumes and letters of intent shall be provided for these employees.

3.4.12 The contractor shall ensure that all communication outlet faceplates are provided with the new furniture and accommodate a standard RJ45 quad port or fiber-inserts that will be provided by the local communications group or general contractor.

3.4.13 Services shall include removal of packing materials from the installation.

3.4.14 All trash removed from the worksite shall be disposed of in accordance with state laws, and packaging and other recyclable materials shall be recycled wherever possible.

3.4.15 The contractor shall maintain environmental controls when working in any Air Force facility, to include but not limited to keeping doors shut and lights off when not in use and turning off vehicle engines when parked.

3.4.16 Light fixtures shall have appropriate lamps and be in working order.

3.4.17 Prior to acceptance, the contractor shall clean all new furniture only with the manufacturer's recommended cleaning agents/products.

3.4.18 The contractor shall provide all new components, completely assembled, installed, and operational, including keys in each lock set.

3.4.19 New furniture, equipment, and accessories shall be level, square, and in proper alignment with adjoining furniture. All drawers should operate smoothly and stay closed when not in use.

3.4.20 The contractor shall inspect to ensure the new furniture is free of surface dirt and defects, the installation is complete, and the new furniture is ready for use.

3.5 Inspection/Acceptance Checklist

Validation between the contractor and the Government Acceptor that all product has been installed according to manufacturer guidelines and customer specifications.

3.5.1 A post-installation walkthrough shall be coordinated with the contractor’s authorized representative and Government Acceptor and/or Government Project Manager.

3.5.2 All areas requiring correction shall be documented in a punch list by the contractor and provided to the authorized government representative upon completion of a joint walk through by the contractor and authorized government representative.

3.5.3 A final walk through will be performed with the contractor and the Government Acceptor and/or Government Project Manager to ensure all punch list items have been addressed to the satisfaction of the Government Acceptor.

3.5.4 Upon completion of all contract requirements, the contractor will submit to the Government Acceptor the Inspection acceptance documentation of completed Items under Scope of work 2.0. The Government Acceptor will complete the Inspection/Acceptance Checklist and return it to the contractor. The Contractor may then submit a final invoice in the Wide Area Workflow system (WAWF) (https://wawf.eb.mil/) and will attach an electronic copy of the signed Inspection/Acceptance Checklist to the invoice submission.

4.0 Product

4.1 Modular Furniture and Case Goods

The contractor shall supply a modular furniture and case good product as referenced on the drawings.

4.2 Additional Furniture

The contractor shall supply additional furniture products as stated on section 2.0 scope of work,

4.3 Electrical

The contractor shall supply electrical work as stated on section 2.0 scope of work.

Government Furnished Property/Support

4.4 Base support includes Government-controlled working space and utilities.

5.0 Site Conditions

5.1 Standard site conditions shall be considered those that include:

5.1.1 Free and clear hard surface access to the receiving and installation location during regular working hours

5.1.2 Parking and off-loading area suitable for access by a semi-trailer combination or truck within 100 feet of the building entrance closest to product installation area

5.1.3 Personnel are required to get base access in order to complete the product installation.

5.1.4 A staging area adequate to sort, stage and uncrate products along with a waste receptacle suitable for disposal of materials

5.1.5 Includes electric power, working lights, heating and air conditioning, and access to a working freight elevator if location is on a floor other than the first floor

5.1.6 Current and correct CAD drawings of the building shell

5.1.7 A building ready for the installation of furniture (i.e. other tasks such as painting and flooring are complete so as not to cause any delays in performance)

5.2 Contractor shall notify the Contracting Officer of any deviations from the above standards, as well as any requests for equitable adjustment to the contract price.

6.0 Quality Assurance

6.1 Contractor performance shall be measured and assessed using the Performance

Objectives listed in the Description of Services (3.0). Contractor should coordinate if any issues arise, task should be completed as stated on section 2.0 scope of contract, section 3.1.27 design services and section 3.4 Installation and removal of services

7.0 Voluntary Protection Program (VPP)/Safety

7.1 Voluntary Protection Program: The Air Force is part of the AOSHA VPP. All contractors are required to familiarize themselves with the requirements of the VPP.

Information on VPP can be accessed at http://www.osha.gov/desp/vpp/index.html.

7.2 An Applicable Quality Control Plan must identify the processes and procedures the contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations. Upon award of the contract, the contractor working will have a safety and security brief.

8.0 Base/Installation Specifics

8.1 All commercial trucks must submit a Schriever AFB Vehicle Access Request Form no later than 3 days prior to coming onto base. When coming to base, come to the Visitor Center located off Enoch Road to get a visitor pass and then enter the base through the West Gate near the intersection of Curtis and Irwin Road, for inspection. In accordance with the Installation/50 SW base entry procedures, delivery personnel must adhere to delivery vehicle process requirements mandated by the 50 SW IDP 31-1. Once at the West Gate, the driver must have a current pass from the Visitor Center and be able to show the following documents:

A current Vehicle Registration A current Proof of Insurance A valid and current Driver's License for the driver A valid and current Driver's License or other State Identification for any passenger(s) in the vehicle.

8.2 Gate Procedures:

Once at the West Gate commercial vehicle inspection port, be prepared to exit the vehicle and allow for vehicle inspection. At this time, you may ask for directions to your final destination.

If the final destination requires the driver to leave the West Gate, and re-enter the base through an alternate gate, the pass received will be sufficient documentation for entry into both gates, within a pre-established time directed by the Security Forces representative.

Arrival at the appropriate gate after the designated allotted time will result in non-admittance to the installation.

This procedure will occur each time a commercial truck requests access to the base.

8.3 Current Bill of Landing (BOL) to get delivery driver and the vehicle on base. BOL must include the AF installation name, date of anticipated delivery, and specific destination (including building number, street address, and point of contact information).

8.4 Personnel should have the following items when entering an installation:

Current Registration for all vehicles Current Proof of Insurance for all vehicles Valid driver’s license for each driver Valid driver’s license or other state identification for each passenger Depending on the current Force Protection Condition, a government representative may be required to sponsor those people in person at Pass & ID, 1560 Enoch Road, Colorado Springs, CO 80930.

The sponsor must state the guest's purpose and destination. It is the responsibility of the contractor to validate this need with their government POC prior to their arrival so as to coordinate the arrival time accordingly.

Sponsors may request that a pass be applicable for multiple days if needed.

8.5 To sponsor 10 or more people, a typed list of those people must be submitted by the Government Acceptor in Word or Excel format, stating LAST NAME then FIRST

NAME of each person. The sponsor must submit that list to Pass & ID, 1560 Enoch Road, no fewer than three days prior to the anticipated arrival. Names listed must be complete names, (no nicknames), and correspond to the names on the state ID for each person.

8.6 Mission Essential Services: Contractors are not considered mission essential.

8.7 Prohibitions: Firearms may not be brought on base under any circumstances.

Individuals with criminal records are not allowed on base. Contractor personnel are prohibited from sponsoring guests onto the installation.

9.0 Deliverables (CDRLs)

9.1 The Government has full ownership of all formal deliverables and required supporting documentation with regard to use, distribution and reproduction.

10.0 Services Summary

Performance Objective PWS

Paragraph Performance Threshold Surveillance

Method Frequency

SS 1) General –Oversight and accountability for all people and equipment used and product ordered for a project

3.1 No more than 1 customer

complaint per time period and resolution of all issues identified by the Government Acceptor within 24 hours

Inspection

SS 2)

Design – design was provided within the allotted time frame, fulfills the customer’s requirements, and fits appropriately within the site conditions of the space.

3.2 Zero late delivery of

designs. Issues relating to customer requirements and site conditions will be successfully resolved within 24 hours.

Random sampling by Government Acceptor and trend analysis

SS 3)

Product Markings – products are labeled with appropriate markings so future users can identify them at a later date.

3.3 Minimal mistakes in

product markings (less than 1%). Mistakes shall be corrected within 24 hours of identification by the Government Acceptor

Inspection and customer feedback

SS 4)

Delivery – delivery time met expectations and was unloaded by appropriate contractor personnel using appropriate equipment without damage.

3.4 Zero late deliveries.

Damage resolved in accordance with the

PWS.

Inspection

SS 5)

Installation/Removal – product was uncrated, assembled per manufacturer’s instructions and per customer’s approved layout within the allotted time frame. Previously installed products will be removed and disposed of in an approved manner.

3.5 No more than one

customer complaint per month. Complaints must be successfully resolved within 24 hours.

SS 6)

Acceptance – All punch list items have been remedied and all furniture is in proper working condition.

3.6 Zero punch list items

remain unresolved prior to project completion.

11.0 Attachments