SOW - Quanterix.pdf

Statement of Work (SOW)

Quanterix SR-X and Microplate Washer Service

GENERAL INFORMATION

1.0 Scope of Work: Contractor will provide OEM trained engineers to perform one (1) preventive maintenance service visit and demand emergency visits for the Quanterix SR-X and Microplate Washer (located at 1920 Dayton Avenue, Ames, IA 50010). Contractor will also provide priority instrument technical support via telephone and email as needed.

Covered components will include:

Quanterix SR-X, SN: 2107QP0580 Quanterix Plate Washer, SN: 2103011E

Coverage: Base Year: 3/1/2023 – 2/29/2024 to be billed Quarterly in arrears.

The intent is to award a contract of a Base Year plus 4 Option Years.

Base Year – 3/1/23-2/29/24 Option Year 1 – 3/1/24-2/28/25 Option Year 2 – 3/1/25-2/28/26 Option Year 3 – 3/1/26-2/28/27 Option Year 4 – 3/1/27-2/29/28

2.0 Background: These units were purchased in 2021 and have recently exhausted their OEM warranty. We will to procure a service contract to ensure continued & reliable operation in support of the NADC research mission. This is a critical piece of equipment in multiple lab assays.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

Service tasks include one (1) annual OEM authorized Preventative Maintenance service, software updates, telephone support and unlimited emergency visits to the customer location.

Contract shall include the PM Kit Contract shall include all labor and travel to unit location.

Repair parts are to be included unless otherwise stated in this statement of work.

4.0 Government Furnished: Government-furnished support is limited to security access to the equipment in the NADC facility, replacement parts not otherwise covered under this agreement, AC power (110VAC) and standard office lighting.

5.0 Deliverables / Schedule:

Key Deliverables - Annually Item No.

Deliverable

Objective

Due

1 Preventive Maintenance

Complete basic service and warranty package for one Quanterix SR-X System (includes the SR-X and Microplate Washer for a period of 12 months)

Instrument is clean, fully operational and meets required reliable specifications for optimum performance.

2 Preventative Maintenance Service

43201-2859 Assy, Oil Pump 103187 RQT Kit (5 plates) 103080 Buffer Combo Pack (A&B) 103077 Disc Kit (PM includes Parts, Labor and travel)

Kit provided so PM can be fully satisfied, unit can be fully operational and meets required reliable specifications for optimum performance.

3 Software Upgrade Upgrade system to the most current version of software

Software updates and upgrades as available.

3 Emergency Maintenance

Emergency repair of defective components to bring the unit back on-line.

Emergency support will be provided by OEM factory trained technicians and coordinate service calls with laboratory point of contact when appropriate.

Instrument will be fully operational and meet factory specifications when repairs are complete.

6.0 Travel: One (1) preventive maintenance service visit will be provided by the contractor. All service visits will be coordinated with the staff at NADC.

7.0 Contractor’s Key Personnel: Only OEM trained engineers are to perform any service procedure on the Quanterix SR-X and Microplate Washer System.

8.0 Security Requirements: A copy of an official government photo ID (State-issued driver’s license or ID card, passport, green card, etc.) must be provided no later than one week before arrival of contract service technician(s) except in the case of emergency service, were only the name of the technician provided via email or telephone will be necessary. Security access to the NADC facility will be provided based on this identification requirement.

SUPPORTING INFORMATION

9.0 Place of Performance: NADC, 1920 Dayton Avenue, Ames, IA 50010

10.0 Period of Performance:

The intent is to award a contract of a Base Year plus 4 Option Years.

Base Year – 3/1/23-2/29/24 Option Year 1 – 3/1/24-2/28/25 Option Year 2 – 3/1/25-2/28/26 Option Year 3 – 3/1/26-2/28/27 Option Year 4 – 3/1/27-2/29/28

11.0 Technical Point of Contact: Kevin Hassall, 515-337-7791, kevin.hassall@usda.gov