SOW_IncuCyte_SX5_2275804.pdf
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- Solicitation number
- PCA-NIAID-02977
About this file
This is a Statement of Work for a one-year preventive maintenance service contract covering an IncuCyte SX5 live imaging instrument located at the National Institutes of Health's National Institute of Allergy and Infectious Diseases (NIAID), Laboratory of Viral Diseases (LVD) in Building 33, Room 3W20, Bethesda, Maryland. The contract period runs from May 1, 2026 through April 30, 2027, with full payment required before the contract start date.
The contractor must provide an Original Equipment Manufacturer (OEM) certified technician to perform one preventive maintenance inspection during the performance period, along with comprehensive coverage for repairs, OEM parts, labor, and travel expenses. The contractor is required to deliver prompt response to all service requests with repairs completed within 24 hours, provide priority response for warranty units over non-warranty units, and supply software upgrades as released. Additional requirements include documentation of all service visits with listings of new parts provided and OEM technician accompaniment by LVD personnel at all times due to Building 33 security protocols. The government will provide technician access to the instrument and escort services from the front guard desk. The LVD will independently verify proper instrument functioning and request additional service support if issues persist after repair attempts.
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| File | Type | Posted |
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| PCA-NIAID-02804 - Notice of Intent to Sole Source.pdf |
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Statement of Work
Instrument Maintenance Service IncuCyte SX5
A. BACKGROUND INFORMATION
The Laboratory of Viral Diseases (LVD) carries out investigations of the molecular biology of viruses, the interactions of viruses with host cells, the pathogenesis of viral diseases, and host defence mechanisms. These studies are designed to increase fundamental knowledge and facilitate the development of new approaches to the prevention of treatment of disease. The goals of the Laboratory of Viral Diseases (LVD) are to determine the mechanisms used by viruses to infect cells, express and replicate their genomes, assemble infectious particles, and evade the host immune response.
Basic information obtained from these studies is used to design antiviral agents and live and subunit recombinant vaccines. The LVD has a major program of research on the biology of poxviruses and the use of poxviruses to make recombinant vaccines. This work has direct importance for biodefense in view of the great similarity between vaccinia virus and variola virus, the agent that causes smallpox. Much of the research performed at the LVD utilizes the use of live imaging systems for collection of data from samples, and software analysis of that data.
B. PURPOSE AND OBJECTIVES OF THE PROCUREMENT
The purpose of this contract (Preventive Service Plan for serial # IC70052) is to provide coverage for parts and service for any required maintenance of the IncuCyte SX5 during the one-year period of performance specified in the order. The coverage applies to the instrumentation and software/hardware, and includes labor, travel expenses and Original Equipment Manufacturer (OEM) parts.
C. CONTRACTOR REQUIREMENTS
The contractor will be expected to deliver:
• (OEM) certified technician that will perform 1 (one) Preventive Maintenance (PM) inspections during the period of performance.
• Coverage for repair, OEM parts, labor and travel.
• Priority response - IncuCytes under warranty in need of repair take precedence over non-warranty units in need of repair.
• Software Upgrades as released.
D. GOVERNMENT RESPONSIBILITIES
The government will provide access to instruments for service technicians, including escorts from the front guard desk to the instrument.
E. REPORTING REQUIREMENT AND DELIVERABLES
The deliverables are prompt response to all service requests, with a repair completed within 24 hours. Deliverables are documentation of all service visits, including a listing of any new parts provided.
F. PERIOD OF PERFORMANCE
The length of the contract will be 12 months with a Proof of Purchase (POP) of 05/01/2026 through 04/30/2027.
G. PLACE OF PERFORMANCE
The Incucyte SX5 is currently located at:
National Institutes of Health
NIAID/LVD
Building 33 Room 3W20 33 North Drive Bethesda, MD 20892
H. PARTIAL PAYMENT REQUIRED
Payments shall be invoiced by vendor and disbursed by the NIH in full before the contract start date.
I. PROGRAM MANAGEMENT AND CONTROL REQUIREMENTS
Certified OEM service technicians will be accompanied by a member of the LVD at all times due to the security requirements of Building 33.
J. INSPECTION AND ACCEPTANCE CRITERIA
The LVD will independently determine the proper functioning of the instrumentation to determine if service requests were resolved properly, and when it is determined that the instrument is not functioning as expected, the LVD will request addition service support.
B. PURPOSE AND OBJECTIVES OF THE PROCUREMENT
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