SOW.pdf
PDF 267 KB Posted
- Attached to
- FY25 Xerox DocuShare Annual Support Renewal
- Solicitation number
- 80NSSC25898751Q
About this file
This Statement of Work (SOW) details the annual support and maintenance renewal for Xerox DocuShare software licenses for NASA Armstrong Flight Research Center. The procurement covers two line items: 1) Annual Support & Maintenance/Upgrades (ASM) for Xerox DocuShare Standard Server with 800 CALs, Email Agent, and Federation, and 2) ASM for Xerox DocuShare Incremental Server. Both support packages include technical support, maintenance/newsletter access, and software upgrades, with unlimited support incidents during 8AM-5PM PST coverage. The contract performance period is from 4/1/2025 to 3/31/2026, with the place of performance located at NASA Armstrong Flight Research Center in Edwards, California. Each license package provides ongoing technical support, software update subscriptions, and upgrade protections, with professional services for custom work quoted separately.
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Other files
| File | Type | Posted |
|---|---|---|
| RFQ.pdf |
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STATEMENT OF WORK
1. Objective/Requirements
The information listed below is required to complete this purchase.
2. Characteristics, Scope, and Specs
LINE PART NO. DESCRIPTION QTY.
1 DSLIC Annual Support & Maintenance/Upgrades (ASM) for Xerox DocuShare Standard Server, 800 CALs, Email Agent and Federation
License Number: 11C40148202763CFDFE91ACFD3
Technical Support: Yes Maintenance/Newsletter: Yes Upgrades: Yes
This plan is designed for customers to receive on-going technical support, answers to questions, subscription to updates and newsletters, assistance, and upgrades. It provides constant support for your software purchased, and includes protection of your investment by including upgrades to subsequent software versions as they become available (professional services for custom work and performing the upgrade are quoted separately). Support is available via: phone, e-mail, Web, and/or remote access such GoToMeeting (provided by WiseTREND), or other customer authorized access. Number of incidents: Unlimited. Hours of coverage: 8AM-5PM (PST). Renewal of ASM happens annually on the anniversary of the original purchase, unless bundled to previously purchased ASM.
2 DSLIC Annual Support & Maintenance/Upgrades (ASM) for Xerox DocuShare Incremental Server
License Number: 9930833A6F738C00505692ACFD3
Technical Support: Yes Maintenance/Newsletter: Yes Upgrades: Yes
This plan is designed for customers to receive on-going technical support, answers to questions, subscription to updates and newsletters, assistance, and upgrades. It provides constant support for your software purchased, and includes protection of your investment by including upgrades to subsequent software versions as they become available (professional services for custom work and performing the upgrade are quoted separately). Support is available via: phone, e-mail, Web, and/or remote access such GoToMeeting (provided by WiseTREND), or other customer authorized access. Number of incidents: Unlimited. Hours of coverage: 8AM-5PM (PST). Renewal of ASM happens annually on the anniversary of the original purchase, unless bundled to previously purchased ASM.
End User: NASA Armstrong Flight Research Center
3. Place of Performance
NASA Armstrong Flight Research Center Bldg 4876, Warehouse 6, Lilly Ave Edwards, California 93524
4. Period of Performance
4/1/2025 – 3/31/2026
File details come from the government source that posted it. Updated .