SOW.docx

STATEMENT OF WORK

Annual Maintenance and Support For Safe Place Infant Security (Code Pink)

1. Introduction/Background

The purpose of this Contract is to engage in any necessary remote technical support of the Safe Place Infant Security (Code Pink) monitoring system at the Naval Hospital in Yokosuka, currently installed in Bldg. 1400 3A & 5B. This service provides vital protection of newborn and patients requiring security monitoring.

This procurement for a maintenance agreement ensures that RF Technologies (the contractor) makes (1) annual onsite check of the system for maintenance and calibration (up to 40 hours of on-site time in one trip) to the system in Yokosuka, updates the computer system software as needed, and provides 24/7/365 remote tech support, and issues replacement parts should the system require repair.

2. Scope of Work Perform annual validation, calibration, and maintenance of existing system setup. The contractor shall review and check all system panels and equipment. Maintenance shall include software updates, adjustments, testing, and annual onsite troubleshooting of system functionality and connection status.

Provide alarm alerts and means of testing and review reports and other needs commonly associated with troubleshooting system errors. The technician may also provide users with a review of operation to correct any common user errors.

Provide 24 hours per day and seven days per week support of the equipment associated with the alarm system by a technical support group (remote connection & call center).

Annual maintenance must also include the latest approved software release at the time of validation. In order to comply with this, the contractor will upgrade hardware and software to the current platform (Safe Place Enterprise) on the first visit. This will require retraining of all users which will be conducted remotely.

3. Services to include:

• One inspection visit per year.

• Each inspection visit would include 40 hours of labor on site.

• The agreements include a 10% discount on repair parts as needed.

• Should additional trips be required other than the inspection trip, the travel and labor hours would be discounted by 10%.

• On-Site training at the time of annual site visit.

• 24/7/365 telephone technical support.

• Replacement parts to be shipped in the event of product failure. Shipping to be via APO address (equivalent to ground shipping to a U.S. continental address.

• Agreement (annually) includes automatic resupply of the transmitters and banding (15 transmitters and 4 boxes of banding material). Transmitters and banding material are covered under their own warranty and will be handled under the terms of that warranty,

4. Period of Performance

Year to Year service contract from date of approval.

5. Security Requirements

Customer to provide ready unescorted access to the base and all equipment to be inspected, including meal facilities and base exchange.

6. Place of Performance

Naval Hospital, Yokosuka, Japan.

7. Work Requirements/Deliverables

Qualifications of vendor:

Any service personnel shall be fully qualified by the manufacturer to work on systems of this type, and must be either employees of the system manufacturer, or have completed a manufacturer administered training program. The contractor shall provide notarized documentation from the equipment manufacturer that the installation personnel meets the above requirements.

Vendor must have legal access to probe manufacturer's software licenses and must be supplied during service and upgrades. Vendor must also supply only new hardware components/modules. Maintenance must also include the latest software release at the time of validation.

8. Customer Responsibilities The following is a listing of materials/services provided by facility which must be in place at or before the time of installation:

· Customer to provide official Navy travel orders to provide for off-base lodging rates and Navy bus to base.

· Access to mechanical closets, ceilings, attics, patient rooms, etc. for inspection and maintenance of equipment.

· Disposal of all the removed equipment

· License for any anti-virus or similar software desired for use on the computers.

· Customer to assure adequate attendance (>80%) of system users (nurses, etc.) for remote training sessions before conversion to new software. Classes are generally about 30 minutes and often scheduled in groups of 5-15 nurses at a time.

Thank you for this opportunity to be of service to you and if you should have any questions please feel free to contact me.

Respectfully,