SOW for Safe Place Infant Security (Code Pin).docx

SCOPE OF WORK

U.S. NAVAL HOSPITAL YOKOSUKA, JAPAN

GENERAL REQUIREMENTS: The effort required here under shall be performed in accordance with this Statement of Work and with all other terms and conditions set forth herein.

1 SCOPE. This Statement of Work (SOW) covers systems engineering, technical, and management support services to U.S. Naval Hospital/USNH Yokosuka, Japan. This support encompasses engineering analysis and recommendations for technical, logistical, and life cycle support for the installation of the hospital’s Infant Security System (ISS).

1.1 Background.

1.1.1 The general intent is to remove the current Infant Security System (ISS) and install a modernized ISS to include infant security, abduction detection, and abduction monitoring within the Maternal Infant Unit (MIU), Multi Service Ward (MSW), and Quarterdeck areas. This system must emulate the most current ISS technology and improve ISS performance at USNH Yokosuka.

2 LOCATION.

2.1 3AOB (MIU) & 5B, Building 4-1400, 1-CHOME HON-CHO YOKOSUKA KANAGAWA 238-0041 JAPAN.

3 REQUIREMENTS.

3.1 General.

3.1.1 The Contractor shall provide all labor, materials, tools, equipment, transportation and supervision necessary to perform the scope of work. For any work requiring digging, welding, or outages of station utilities including, electrical, water, gas, cable, or sewer, the Contractor shall obtain the appropriate station permits through the Naval Hospital Facilities office. In the event this proposal is lacking in critical components, which are necessary for successful completion, the government welcomes open dialog to rectify any omissions.

3.2.1 The Contractor shall provide, annual onsite check of the system for maintenance and calibration.

3.2.1.1 24x7 Remote User Support – Telephone Level 1 and 2 support

3.2.1.2 Software Maintenance Updates

3.2.1.3 VPN Enhanced Remote Diagnostic Support

3.2.1.4 Remote Monitoring Services (RMS)

3.2.1.5 Annual On-Site Functional Inspection(s)

3.2.2 Contractor shall comply with all infectious control rules for this project. Limited dust containment will be provided by Contractor.

3.2.3 Contractor will take all reasonable actions to complete the work with minimal effect to system downtime.

3.2.4 Contractor will notify USNHY in advance of anticipated downtime of the system so that appropriate security measures can be activated.

3.2.5 The system software shall be of the latest release.

3.2.6 Additional devices as identified in the proposal and scope shall be installed with new material.

3.2.7 Technical phone support shall be available 24 hours a day.

3.2.8 Request service contract to maintain the infant detection system one base year plus two option years. Service maintenance options shall be annually exercised and shall extent for two (2) years following base year.

3.2.9 The contractor shall perform all work necessary to complete the contract in a satisfactory and acceptable manner in full compliance with specifications and terms of the contract and adhere to all applicable Federal, State, and Local regulations, including all environmental regulations.

3.2.10 If additional work is required other than what is listed on scope of work, Contractor shall notify USNHY of additional work changes required and shall obtain Contracting Officer authorization prior to proceeding with work.

3.2.11 The Contractor shall notify USNHY Facilities office, twenty-four (24) hours prior to starting work.

3.2.12 The Contractor shall adhere to the submitted schedule unless prior written notification is provided and approved.

3.2.13 The Contractor shall also provide twenty-four (24) hours’ notice prior to arrange for final inspection and shall arrange inspection through the facilities department.

3.2.14 Work may be performed at any time during the day. Work schedule must be provided to and approved prior to start of work. All work scheduling must be coordinated with the Naval Hospital Facilities staff.

3.2.15 Naval Hospital Yokosuka staff has sole responsibility for all physical security needs during the upgrade process.

3.2.16 Contractor shall be responsible for its service related trip expenses including round trip travel, mileage, and overnight living expenses.

3.2.17 Contractor shall not assume possession or control of any part of the equipment. The government retains ownership to title thereof.

3.2.18 The Contractor shall not be liable for any loss, damage, or delay due to any cause beyond their reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

3.2.19 The Contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Hospital’s electrical wiring and equipment, must approve contractor electrical equipment.

3.2.20 Contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on-duty personnel responsible for such equipment.

3.2.28 Naval Hospital employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

3.2.29 All compensation for labor from the hours of 0800-1600 local Japan time is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If service becomes necessary to be performed between 1600-0800, Security Department shall be notified prior to performance.

3.2.30 Parts and materials: All compensation for parts and materials is included in contract price.

3.2.31 Parts and Supplies provided under this contract shall be new.

3.2.32 Contractor will be required to contact the Security Department at +81-46-816-1875 to submit the required information to complete the Security Pass Form by 1400 three days prior to the scheduled visit. In the case of emergent repairs/service, the contractor will wait at the main gate for an escort from Naval Hospital personnel.

3.2.33 Contractor is required to report to Facilities Department, USNHY, for Visitor Badges during the hours of 0800-1600, Monday through Friday, prior to and upon completion of any service/repair performed.

3.3 Option Years Maintenance Service Support

3.3.1 Service maintenance options shall be annually exercised and shall extent for two (2) years following warranty expiration.

3.3.2 Contractor shall provide 24 X 7 remote user support to assist with usage related questions and concerns.

3.3.3 Contractor shall provide 24 X 7 technical remote user support to assist with technical and operational concerns.

3.3.4 Contractor shall update system software on client and server computers purchased on agreement with any new software releases that fall within the same software version.

3.3.5 Contractor to perform annual comprehensive inspection, performance validation and certification of the system. Results to be reviewed with Hospital staff members to identify any deficiencies and any recommendations for corrective action.

3.3.6 If no deficiencies noted, contractor to issue a certification/recertification that system is fully functional. If deficiencies are noted, that the contractor will issue certification/recertification after corrective action completed and equipment operation is validated.

3.3.7 Contractor to provide repair parts for maintenance of standard server, client computers supplied by contractor, card readers, exit alarm controllers, alarming band receivers, staff alert panel and quick looks interfaces.

3.3.8 Contractor will not be responsible to repair or replace failed equipment due to abuse or negligence; out of specification electrical power operation, power transients, excessive temperature or humidity beyond the operating ranges specified for the product; or dust relocation, theft, vandalism, fire, water or other peril, act of God, or because of conditions outside of normal intended use.

3.3.9 Items considered to be consumables such as batteries, transmitters, banding materials, pads, paper, pagers, pendants, etc. are not under this maintenance service agreement.

3.3.10 Contractor will provide on-site repair labor services for maintenance of the covered equipment listed in this agreement to its operational state per the terms and conditions of this agreement. This coverage includes travel time and associated travel and living expenses

3.3.11 Standard hours of coverage for this agreement are Monday – Friday, 8:00 a.m. to 5:00 p.m. (Japan Time), excluding Contractor observed holidays.

3.3.12 Contractor to provided discounted on-site repair services for maintenance of covered equipment outside of standard hours of coverage.

3.3.13 Contractor to utilize Virtual Private Network (VPN) technology to create a secure data tunnel to the system server over a high-speed Internet connection in order to facilitate user consultation and speed resolution of problems.

3.3.14 Naval Hospital will be responsible for provision of a high speed Internet connection to the Cisco VPN router, for connectivity from the VPN router to the RFT system server in the facility, and for provision of the following connectivity information:

_ Router IP Address _ Public NAT _ Subnet Mask _ Gateway

3.3.15 Contractor to provide an annual remote clinical assessment via VPN. A comprehensive report of findings to be provided to hospital staff along with specific recommendations for process improvement, and if appropriate, staff training. If analysis points to potential technical issues, recommendations are made for further investigation and resolution of these problems. The review of findings and recommendations will be conducted via teleconference.

3.3.16 Contractor to for automatic replenishment of consumable transmitter and banding material supplies in the quantities specified below

3.3.16.1 In Base Year and two Option Years provide fifteen (15) Safe Place Infant Transmitters and four (4) Smart Sense Banding Material.

3.3.16.2 Additional supplies can be order, and prices are locked in as listed above for the term of the service agreement.

3.3.17 Naval Hospital personnel will operate the covered equipment according to the manufacturer’s recommendations; keep accurate and current logs and information on the covered equipment.

3.3.18 Naval Hospital personnel will provide an adequate environment for covered equipment as recommended by the manufacturer or as recommended by the contractor, including adequate space, electrical power, air conditioning, and humidity control.

3.3.19 Naval Hospital personnel will notify contractor immediately of any equipment malfunction, break-down, or other condition affecting the operation of the covered equipment.

3.3.20 Naval Hospital personnel will allow contractor to start and stop, periodically turn off, or otherwise change or temporarily suspend equipment operations so that contractor can perform the services required under the maintenance agreement.