SOP_Afterhour_Electrical_Contractor.pdf

ELECTRIC DEPT

230 South Second Street, Gallup, NM 87301 / 1898 Warehouse Ln., Gallup, NM 87301

Standard Operating Procedure (SOP) for After-Hours Electrical Contractors

Introduction:

To provide clear guidelines for electrical contractors performing services after regular business hours or during times of emergencies during normal working hours, to ensure safety, efficiency, and high-quality service.

Scope:

This SOP applies to all electrical contractors and technicians engaged in work outside of normal business hours (e.g., evenings, weekends, and holidays) or during emergencies during normal working hours.

Personal Protective Equipment (PPE):

• Hardhat

• Leather protector gloves

• Secondary gloves (to be tested daily for leaks)

• Composite toe boots

• Safety glasses

Responsibilities:

• Contractor: Ensure all tasks are performed in accordance with safety regulations, SOP guidelines, including wearing appropriate PPE and ensuring the work area is secure.

• Electrician Foreman/Superintendent: Provide support if needed for after-hours operations, ensuring compliance with procedures.

Scheduling and Notification:

• Electrician Foreman will contact after hour electrical contractor for emergency situations, the contractor will provide an estimated arrival time.

• The Electrician Foreman will inform the after-hours department hosting the event of the contractor's estimated time of arrival to assess the repair.

110 West Aztec Avenue • Gallup, New Mexico 87301 • phone 505.863.1240 • email planner@ci.gallup.nm.us

Preparation:

• Ensure that the vehicle is stocked with essential supplies and is in good working condition.

• Material Inventory: Maintain an inventory of essential electrical supplies and replacement parts.

Arrival and Assessment:

• Arrive at the job site promptly at the scheduled time.

• Verify the customer’s identity and gain access to the work area.

• Conduct a thorough assessment of the issue, including safety checks.

Execution:

Perform the required electrical work as per standard procedures and safety regulations.

• Power Restoration: Immediate response to restore power in case of outages or failures.

• Fault Diagnosis: Identify and troubleshoot electrical faults or malfunctions.

• Circuit Repair: Repair or replace damaged electrical circuits and components.

• Renovations: Perform electrical work required for building renovations, including rewiring, lighting upgrades, and new installations.

• Temporary Power Solutions: Provide and install temporary power solutions if needed.

• 24/7 Availability: Provide round-the-clock service for emergencies.

• Event Support: Provide electrical support for special city events, including setup, operation, and teardown of temporary electrical systems.

• Temporary Installations: Install temporary electrical systems as needed for events and ensure they meet safety standards.

• Clean up the work area, removing all debris and ensuring that the site is left in a safe and tidy condition.

Documentation and Communication

• Customer Communication: Keep clear and open communication with the client regarding the status of repairs and expected timelines.

• Service Records: Maintain detailed records of all service calls, repairs, and inspections.

• Incident Reports: Provide detailed reports on incidents, including causes, solutions, and recommendations.

• Cost Tracking: Provide itemized invoices, labor costs and usage of materials to prepare for east-to-understand invoicing for the city.

• Coordination: Work with other contractors and city departments to ensure smooth installation processes.

110 West Aztec Avenue • Gallup, New Mexico 87301 • phone 505.863.1240 • email planner@ci.gallup.nm.us

• Documentation: Provide detailed documentation of all new installations including diagrams, manuals, and compliance certificates.

Follow-Up:

• Superintendent will contact purchasing department to issue an emergency PO for work conducted after hours, the next business day.

• Schedule a follow-up visits if necessary, or advise the customer on how to reach support for any additional issues.

• Electrician Forman will complete any required paperwork and submit to the Electric Superintendent.

Emergency Procedures:

• In the event of an emergency (e.g., safety hazard, severe malfunction), follow established emergency protocols and contact emergency services if needed.

• Notify the supervisor or dispatch immediately if an emergency situation arises.

Compliance:

• Ensure compliance with all relevant local, state, and national electrical codes and regulations.

• Adhere to company policies regarding after-hours work and customer interactions.

Review and Revision:

• This SOP will be reviewed annually or as needed to ensure continued relevance and compliance.

• Any revisions or updates will be communicated to all relevant personnel.

References:

• National Electric Code

• National Electric Safety Code

• Emergency Contact Procedures

110 West Aztec Avenue • Gallup, New Mexico 87301 • phone 505.863.1240 • email planner@ci.gallup.nm.us

S.O.P. Version August 6, 2024 Approval Date:

Approved by: Electric Director, Electric Deputy Director, Electric Superintendent