ServiceNow_BN_Sole_Source_JnA 2023_Redacted.pdf

This is a sole-source justification and approval document for the United States Special Operations Command to procure ServiceNow software licenses, support, and maintenance. The J&A cites ServiceNow as the only provider that can meet USSOCOM's requirements to modernize their IT service management capabilities. The contract action will provide continued software access and support for ServiceNow licenses already in use underpinning USSOCOM's IT and cybersecurity operations. The base period of performance is one year with four optional one-year extensions, and the total estimated value is $3.5 million. No other vendors were considered capable of seamlessly integrating with USSOCOM's existing ServiceNow implementation in a manner compliant with National Security Systems requirements.