Schedule K Service Availability.xlsx
XLSX spreadsheet 27 KB Posted
- Solicitation number
- RFP-171-250000002307-1
- Issued by
- Ingham County, Lansing City, Michigan
About this file
This is a Schedule K Service Availability spreadsheet for RFP No. 250000002307, designed for bidders to report monthly service availability performance for multiple software systems. The document provides a template for vendors to document service availability across five potential software platforms, with a strict service availability requirement of 99.98% for each month from January 2023 through December 2024. Bidders are instructed to insert their specific software names, report monthly performance percentages in yellow-shaded cells, and provide corrective action details if service availability falls below the required threshold.
The spreadsheet is specifically structured for proposal submissions, with columns in green designated for proposal-specific information. Bidders must ensure their software listings align with Schedule G Section 2 Software Table and are advised to add additional tabs for each software utilized in the contract. The annual averages in the spreadsheet are for informational and evaluation purposes only, with specific Service Level Agreement (SLA) details referenced in Schedule D. The document emphasizes comprehensive reporting and transparency in service performance, requiring vendors to meticulously document and explain any potential service failures across a two-year performance period.
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Text version
Software 1
| RFP NO: 250000002307 |
| Schedule K Service Availability Report |
| Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. |
Report layout for resulting contract will differ in that the columns in green are for proposal only. Bidders are to complete all fields for all Software offered under this Contract, each on its own Tab. Replace the title of each with the actual Software name, and add more tabs/sheets for each additional Software that would be utilized for this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage.
Bidder must ensure that Bidder's software listing in Schedule G Section 2 Software Table aligns with all Software entered on the table(s) in this worksheet.
The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Averages in Rows 33 and 34 are for informational and evaluation purposes only; See Schedule D for specific SLA structure, Refer also to Schedule D Section 2.5.
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Service Availability Performance - AVERAGE for Calendar Year 2023 | ERROR:#DIV/0! | ||
| Service Availability Performance - AVERAGE for Calendar Year 2024 | ERROR:#DIV/0! |
Software 2
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
Software 3
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
Software 4
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
Software 5
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-23 | 99.98% | ||
| Feb-23 | 99.98% | ||
| Mar-23 | 99.98% | ||
| Apr-23 | 99.98% | ||
| May-23 | 99.98% | ||
| Jun-23 | 99.98% | ||
| Jul-23 | 99.98% | ||
| Aug-23 | 99.98% | ||
| Sep-23 | 99.98% | ||
| Oct-23 | 99.98% | ||
| Nov-23 | 99.98% | ||
| Dec-23 | 99.98% | ||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2023 |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
File details come from the government source that posted it. Updated .