SCDC Report.pdf
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- EMPLOYEE ASSISTANCE PROGRAM (EAP) State and local contract opportunity
- Solicitation number
- 5400021427
- Issued by
- Richland County, South Carolina
About this file
This is an Employee Assistance Program (EAP) utilization report for the South Carolina Department of Corrections covering the reporting period from January 1, 2021 through March 31, 2021. The report documents EAP and work-life service usage, demonstrating that the SC Department of Corrections achieved a total utilization rate of 2.96% during the first quarter, with a projected annual utilization of 12.00%, exceeding the Book of Business benchmark of 8.76%. During the reporting period, there were 125 total cases comprising 110 EAP counseling cases and 15 work-life cases, with 70 individual participants utilizing services out of 4,228 total participants. Clinical services included video counseling (28 cases), single session therapy (25 cases), structured telephonic counseling (18 cases), face-to-face counseling (15 cases), long-term/psychiatrist referrals (12 cases), general assistance clinical (10 cases), formal manager referrals (1 case), and manager consultations (1 case). Work-life services consisted of general assistance work-life (7 cases), daily living list resources (5 cases), and legal in-person consultations (3 cases). The report indicates usage increased significantly compared to the same period in the previous year when utilization was 2.87%, with demographic breakdowns showing 73.60% female and 26.40% male utilization, and the predominant age group being 31-40 years old at 32% of users.
The top personal concerns addressed were stress (36.45%), low mood (22.43%), and anxiety/panic (19.16%), while workplace-related concerns primarily included workplace stress (57.89%), workplace trauma (15.79%), conflict at work (10.53%), and work performance issues (10.53%). Participants learned about EAP services primarily through brochures, posters, or newsletters (27.2%), prior service usage (26.4%), HR/supervisor referral (15.2%), and benefit/health fairs (13.6%). The method of contact was predominantly telephone (96.8%) with minimal email usage (3.2%). Website utilization generated 221 web hits across 46 logins, with popular resources including homepage and seminars (154 hits), webinars such as "Reframing Your World" (17 hits), and training and development materials (2 hits). The report demonstrates comprehensive EAP service delivery addressing both clinical and work-life needs of the South Carolina Department of Corrections workforce during the first quarter of 2021.
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Other files for this state and local contract opportunity
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| 5400021427 Amendment 2.rtf | RTF text file | |
| 5400021427 FULLBID (BVB).rtf | RTF text file | |
| 5400021427 Amendment 1.rtf | RTF text file | |
| -21427 Award Extension 1.doc | DOC document | |
| -21427 Award Extension 2.doc | DOC document | |
| 5400021427-Intent.doc | DOC document |
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Text version
SC DEPARTMENT OF CORRECTIONS
EAP AND WORK-LIFE UTILIZATION
Report Period: 01 January 2021 - 31 March 2021 Report Run Date: 09 April 2021
SC Department of Corrections ’s overall usage of services during the period, 01 Jan 2021 to 31 Mar 2021, was 125 cases. The projected annual utilization for SC Department of Corrections is 12.00% which is greater than the Book of Business’s (BOB) benchmark of 8.76%, and is greater than the Industrial BOB benchmark of 0.01%. There were 110 EAP counseling cases, and 15 work-life cases. Usage is higher compared to the previous year during this time period where utilization was 2.87%. Year to date the number of cases broken out by gender are: 26.40% male and 73.60% female. 0.00% of callers declined to provide this information.
Executive Summary
TOTAL UTILIZATION FOR THIS PERIOD 2.96%
01 January 2021 -
31 March 2021
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 2
PERIOD COUNT YTD COUNT UTILIZATION % YTD UTILIZATION %
Clinical 110 110 2.6 2.6
Work-life 15 15 0.35 0.35
Web Hits 221 221 5.23 5.23
Total 346 346 8.18 8.18
U T
IL
IZ
A T
IO
N
O V
E R
V
IE
W NUMBER OF PARTICIPANTS: 4228
Q1 Q2 Q3 Q4 TOTAL
Number of Individual Participants Utilizing Services 70 70
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 3
Q1 Q2 Q3 Q4 TOTAL
Clinical
Video Counseling 28 28
Single Session Therapy 25 25
Structured Telephonic Counseling 18 18
Face to Face Counseling 15 15
Long Term/Psychiatrist Referral 12 12
General Assistance Clinical 10 10
Formal Manager Referral 1 1
Manager Consultation 1 1
Sub Total 110 110
Work-life
General Assistance Work-life 7 7
Daily Living List 5 5
Legal In Person 3 3
Sub Total 15 15
Total 125 125
Total Utilization 2.96 2.96
K E
Y S
T A
T
IS
T
IC
A L
IN
F
O R
M A
T
IO
N
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 46 46
Web Usage % (Based on Logins) 1.09 1.09
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 4
GENDER Q1 Q2 Q3 Q4 TOTAL %
Male 33 33 26.4
Female 92 92 73.6
Total 125 125
CLIENT TYPE Q1 Q2 Q3 Q4 TOTAL %
Employee 109 109 87.20
Dependent 6 6 4.80
Manager 5 5 4.00
Significant Other 3 3 2.40
Family Member 2 2 1.60
Total 125 125
AGE BAND Q1 Q2 Q3 Q4 TOTAL %
Undisclosed 9 9 7.20
18-30 30 30 24.00
31-40 40 40 32.00
41-50 21 21 16.80
51-60 23 23 18.40
>60 2 2 1.60
Total 125 125
C A
LL
E
R
IN
F O
R M
A T
IO
N
PARTICIPANT PRIMARY LANGUAGE: Q1 Q2 Q3 Q4 TOTAL %
English - United States/Canada 125 125 100.00
Total 125 125
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 5
M A
IN
IS
S U
E S
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 6
Q1 Q2 Q3 Q4 TOTAL %
Video Counseling
Emotional Health 13 13 11.82
Workplace Concerns 6 6 5.45
Grief/Loss 5 5 4.55
Adjustment/Change 2 2 1.82
Family/Relationship Concerns 2 2 1.82
Sub Total 28 28 25.46
Single Session Therapy
Emotional Health 13 13 11.82
Workplace Concerns 5 5 4.55
Adjustment/Change 3 3 2.73
Family/Relationship Concerns 3 3 2.73
Addiction Concerns 1 1 0.91
Sub Total 25 25 22.74
Structured Telephonic Counseling
Emotional Health 10 10 9.09
Workplace Concerns 5 5 4.55
Family/Relationship Concerns 2 2 1.82
Grief/Loss 1 1 0.91
Sub Total 18 18 16.37
Face to Face Counseling
Emotional Health 5 5 4.55
Family/Relationship Concerns 4 4 3.64
Workplace Concerns 3 3 2.73
Grief/Loss 2 2 1.82
Addiction Concerns 1 1 0.91
Sub Total 15 15 13.65
Long Term/Psychiatrist Referral
Emotional Health 6 6 5.45
Family/Relationship Concerns 2 2 1.82
Grief/Loss 2 2 1.82
Addiction Concerns 1 1 0.91
Workplace Concerns 1 1 0.91
Sub Total 12 12 10.91
General Assistance Clinical
Overview 8 8 7.27
C
LI
N
IC
A L
C A
S E
S B
Y C
A T
E G
O R
Y
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 7
Clinical Assessment 2 2 1.82
Sub Total 10 10 9.09
Manager Consultation
Employee-Related Emotional Health 1 1 0.91
Sub Total 1 1 0.91
Formal Manager Referral
Emotional Health 1 1 0.91
Sub Total 1 1 0.91
Total 110 110
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 8
T O
P C
O N
C E
R N
S
Q1 Q2 Q3 Q4 TOTAL %
Stress 78 78 36.45
Low Mood 48 48 22.43
Anxiety/Panic 41 41 19.16
Irritability/Agitated 15 15 7.01
Fluctuating Mood 14 14 6.54
Q1 Q2 Q3 Q4 TOTAL %
Workplace Stress 44 44 57.89
Workplace Trauma 12 12 15.79
Conflict at Work 8 8 10.53
Work Performance Issues 8 8 10.53
Workplace Bullying/Harassment 2 2 2.63
Personal Concerns
Work Related Concerns
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 9
TOTAL PERCENTAGE
Brochure/Poster/Newsletter 34 27.2
Used Service Before 33 26.4
HR/Supervisor 19 15.2
Benefit/Health Fair 17 13.6
Co-Worker/Family Member 8 6.4
Website 8 6.4
EAP Orientation 3 2.4
EAP Representative 1 0.8
Email 1 0.8
Healthcare Provider 1 0.8
Total 125
K N
O W
LE
D
G E
O F
S E
R V
IC
E
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 10
TOTAL PERCENTAGE
Telephone 121 96.8
Email 4 3.2
Total 125
M E
T H
O D
O F
C O
N T
A C
T
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 11
General Assistance Work-life
Overview 6 6 40
Advantage Website 1 1 6.67
Sub Total 7 7 46.67
Daily Living List
Mental Health/Behavioral Health 2 2 13.33
Support Groups 2 2 13.33
Financial Services 1 1 6.67
Sub Total 5 5 33.33
Legal In Person
Bankruptcy 1 1 6.67
Child Support/Child Custody 1 1 6.67
Credit & Debt Issues 1 1 6.67
Sub Total 3 3 20.01
Total 15 15
W O
R K
-L
IF
E C
A S
E S
B Y
C A
T E
G O
R Y
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 12
Homepage
Home 97 97
Seminars 56 56
News 1 1
Sub Total 154 154
Webinars
Reframing Your World 17 17
Know Your Strengths 7 7
Building Better Mental Health 5 5
Emotional Wellness: Building Better Mental Health
4 4
Keep Calm and Carry On: Maintaining Your Composure Amidst the Pandemic Panic
3 3
Setting Goals for Your Future 3 3
Planning for Professional Growth 2 2
Self-Care: Remaining Resilient 2 2
#BalanceforBetter (International Women's Day 2019)
1 1
COVID-19 Support Vlog—Planning the Ultimate Staycation
1 1
COVID-19 Support—Creating a Positive Learning and Working Environment
1 1
Bereavement: Coping with Loss 1 1
Breaking the Glass Ceiling: Women in Leadership (International Women's Day 2020)
1 1
Building Resilience Muscles 1 1
Choose to Challenge (International Women's Day 2021)
1 1
Coronavirus: Minimizing the Impact & Building Psychological Immunity
1 1
Healthy Mind Toolkit 1 1
Isolation: How to Mentally Cope with Socially Isolating
1 1
Leading Your People Back to Work 1 1
Maintaining Respect and Civility in the Workplace
1 1
W E
B S
IT
E
U T
IL
IZ
A T
IO
N Seminars Addiction and Recovery Training and Development Mental Health News
WEB USAGE Q1 Q2 Q3 Q4 TOTAL
Web Logins 46 46
Web Usage % (Based on Logins) 1.09 1.09
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 13
Managing Workplace Stressors 1 1
Planning for Success 1 1
Social Injustice: An Open Dialogue 1 1
The Mind-Body Connection (2017) 1 1
Virtual Roundtable—Leading During Crisis:
How Managers Can Support Their Teams at This Critical Juncture
1 1
Sub Total 60 60
Balancing
Addiction and Recovery 4 4
Mental Health 1 1
Sub Total 5 5
Working
Training and Development 2 2
Sub Total 2 2
Total 221 221
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 14
Report Terminology Glossary cCBT (Computerized Cognitive Behavioral Therapy):
Self-paced program whereby participants interact with the application on a weekly basis, and to monitor their own perception of how they are functioning in terms of personal well-being, close family relationships, work, and social roles
Clinical:
Counseling cases that may include face to face, structured telephonic, video, on-line, first call resolution/in the moment support
First Serve:
When it is unknown if the participant is eligible for services however initial support is provided
General Assistance:
Categorizes the General Assistance Inquiries into the reason why outreach by a participant did not result in a case
Advantage Website:
Used to assist participants with issues, access and information on their EAP website.
Benefit Connect:
The participant is seeking a service that is not administered through the EAP/work-life program, so is connected to the correct resource
Clinical Assessment:
There may be times in which a Clinical conversation takes place, but the call did not result in referral or
FCR.
Overview:
The participant receives an overview of the services available, and the contact does not result in the client requesting service
Knowledge of Service:
How participants identified they learned about the service
Management Consultation:
A consultation with a manager to assist in development of management skills or to assist with how to handle a particular situation with an employee or within the organization
Method of Contact:
Provides a breakdown for the reporting period of how participant accessed the service
Number of Individual Participants Utilizing Services:
Number of unique individuals accessing services
Overall Utilization:
Utilization is calculated by EAP and Work-life presenting issues ÷ population x 100
Projected Utilization is calculated with the following formula: Utilization for the Period ÷ Total number of days in that period x 365 x 100
Utilization calculations are rounded to the nearest hundredth decimal place
RMS (formally Live Connect):
Instant messaging that is accessible via the website. Allows participant to request services without making a phone call
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 15
RRCI (Rapid Response Critical Incident):
On-site support following a traumatic event
Web Hits:
Recorded each time a user moves from section to section on the website
Web Logins:
Recorded each time a participant logs in to the website. These can include multiple logins by the same participant
Work-Life:
Consultation and/or referrals for community resources
Workplace Activities:
Provides a chart, a summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counseling, benefit fairs, webinars, etc.)
SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 16
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