5400021427 Amendment 2.rtf

RTF text file 6 MB Posted Nov 20, 2025

Attached to: EMPLOYEE ASSISTANCE PROGRAM (EAP) State and local contract opportunity
Solicitation number: 5400021427
Issued by: Richland County, South Carolina

About this file

Written by GovTribe AI · Nov 20, 2025

This is Amendment 2 to a Best Value Bid solicitation (5400021427) issued by the South Carolina Department of Corrections for comprehensive Employee Assistance Program (EAP) services covering an estimated 4,400 employees statewide. The solicitation seeks a qualified provider to implement and direct a comprehensive EAP offering confidential counseling and referral services to employees and dependents whose work performance may be affected by family, financial, behavioral, physical, emotional, or substance abuse issues. Services must include employee self-referral, supervisory referral, and management referral options; printed promotional materials and web-based resources; supervisor and employee training workshops; and quarterly statistical reporting. The original opening date of June 10, 2021 and subsequent dates were modified by Amendment 2, with the final opening date set for July 15, 2021 at 10:00 a.m. Questions from offerors were due by May 28, 2021 at 2:00 p.m. Award notification was posted on July 30, 2021. The contract term is one year with four optional one-year renewal periods for a maximum five-year term, with the effective date upon award and anticipated start before January 1, 2022. Submissions required one original and five copies of proposals delivered to the SC Department of Corrections Purchasing Branch at 4420 Broad River Road, Columbia, SC 29210.

Evaluation criteria allocate 60 points to total fixed cost, 15 points to qualifications, and 20 points to vendor expertise with similar scope and complexity. The current incumbent, Deer Oaks EAP Services, LLC, has provided services since March 25, 2016, at an annual cost of $58,345.66. The contract is expiring after five years, triggering this rebid. Offerors must provide three comparable contracts of similar size and scope as references, demonstrate two years of experience in EAP services, submit staffing plans with qualified personnel, provide five current references, submit financial documentation including Form 10-K or audited financial statements, and demonstrate liability and malpractice insurance capability. Pricing must be fixed for the contract term, with quarterly billing required. The solicitation specifies service requirements including 24/7 telephone availability with Monday-Friday office hours of 8:00 a.m. to 5:00 p.m., counseling sessions of up to three hours per employee per calendar year, first appointment scheduling within 72 hours of request, ten hours of annual supervisor training, four to five hours quarterly of employee workshops, up to 15 hours for annual health/benefit fairs, and critical incident response services as needed.

Text of this file

SAP

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State of South Carolina

Best Value Bid

AMENDMENT 2

Solicitation:

Date Issued:

Procurement Officer:

Phone:

E-Mail Address:

Mailing Address:

5400021427 06/09/2021

MYRTLE DEWERDT

803-896-8582 dewerdt.myrtle@doc.state.sc.us SC Department of Corrections Attn: Purchasing Branch 4420 Broad River Road Columbia SC 29210 DESCRIPTION: Employee Assistance Program (EAP) USING GOVERNMENTAL UNIT: Department of Corrections The Term "Offer" Means Your "Bid" or "Proposal". Your offer must be submitted in a sealed package. Solicitation Number & Opening Date must appear on package exterior. See "Submitting Your Paper Offer or Modification" provision.

SUBMIT YOUR SEALED OFFER TO EITHER OF THE FOLLOWING ADDRESSES:

MAILING ADDRESS:

SC Department of Corrections Attn: Purchasing Branch 4420 Broad River Road Columbia SC 29210

PHYSICAL ADDRESS:

SC Department of Corrections Attn: Purchasing Branch 4420 Broad River Road Columbia SC 29210 SUBMIT OFFER BY (Opening Date/Time): 06/10/2021 07/06/2021 07/15/2021@ 10:00:00am (See "Deadline For Submission Of Offer" provision) QUESTIONS MUST BE RECEIVED BY: 05/28/2021 @ 14:00:00pm (2:00pm) (See "Questions From Offerors" provision)

NUMBER OF COPIES TO BE SUBMITTED: 5

CONFERENCE TYPE: Not Applicable

DATE & TIME:

(As appropriate, see "Conferences - Pre-Bid/Proposal" & "Site Visit" provisions) LOCATION: Not Applicable

AWARD & AMENDMENTS

Award will be posted on 06/30/2021 07/23/2021 07/30/2021. The award, this solicitation, any amendments, and any related notices will be posted at the following web address: http://www.procurement.sc.gov You must submit a signed copy of this form with Your Offer. By signing, you agree to be bound by the terms of the Solicitation. You agree to hold Your Offer open for a minimum of thirty (30) calendar days after the Opening Date. (See "Signing Your Offer" provision.)

NAME OF OFFEROR

(full legal name of business submitting the offer) Any award issued will be issued to, and the contract will be formed with, the entity identified as the Offeror. The entity named as the offeror must be a single and distinct legal entity. Do not use the name of a branch office or a division of a larger entity if the branch or division is not a separate legal entity, i.e., a separate corporation, partnership, sole proprietorship, etc.

AUTHORIZED SIGNATURE

(Person must be authorized to submit binding offer to contract on behalf of Offeror.)

DATE SIGNED

TITLE

(business title of person signing above)

STATE VENDOR NO.

(Register to Obtain S.C. Vendor No. at www.procurement.sc.gov)

PRINTED NAME

(printed name of person signing above)

STATE OF INCORPORATION

(If you are a corporation, identify the state of incorporation.)

OFFEROR'S TYPE OF ENTITY: (Check one) (See "Signing Your Offer" provision.)

___ Sole Proprietorship ___ Partnership ___ Other_____________________________

___ Corporate entity (not tax-exempt) ___ Corporation (tax-exempt) ___ Government entity (federal, state, or local)

COVER PAGE - PAPER ONLY (MAR. 2015)

SAP

PAGE TWO

(Return Page Two with Your Offer) HOME OFFICE ADDRESS (Address for offeror's home office / principal place of business)

NOTICE ADDRESS (Address to which all procurement and contract related notices should be sent.) (See "Notice" clause)

_________________________________________________ Area Code - Number - Extension Facsimile

_________________________________________________ E-mail Address

PAYMENT ADDRESS (Address to which payments will be sent.) (See "Payment" clause)

____Payment Address same as Home Office Address ____Payment Address same as Notice Address (check only one) ORDER ADDRESS (Address to which purchase orders will be sent) (See "Purchase Orders and "Contract Documents" clauses)

____Order Address same as Home Office Address ____Order Address same as Notice Address (check only one)

ACKNOWLEDGMENT OF AMENDMENTS

Offerors acknowledges receipt of amendments by indicating amendment number and its date of issue. (See "Amendments to Solicitation" Provision) Amendment No.

Amendment Issue Date Amendment No.

Amendment Issue Date

DISCOUNT FOR PROMPT PAYMENT

(See "Discount for Prompt Payment" clause) 10 Calendar Days (%) 20 Calendar Days (%) 30 Calendar Days (%) _____Calendar Days (%) PREFERENCES - A NOTICE TO VENDORS (SEP. 2009): On June 16, 2009, the South Carolina General Assembly rewrote the law governing preferences available to in-state vendors, vendors using in-state subcontractors, and vendors selling in-state or US end products. This law appears in Section 11-35-1524 of the South Carolina Code of Laws. A summary of the new preferences is available at www.procurement.sc.gov/preferences . ALL THE PREFERENCES MUST BE CLAIMED AND ARE APPLIED BY LINE ITEM, REGARDLESS OF WHETHER AWARD IS MADE BY ITEM OR LOT. VENDORS ARE CAUTIONED TO CAREFULLY REVIEW THE STATUTE BEFORE CLAIMING ANY PREFERENCES. THE REQUIREMENTS TO QUALIFY HAVE CHANGED. IF YOU REQUEST A PREFERENCE, YOU ARE CERTIFYING THAT YOUR OFFER QUALIFIES FOR THE PREFERENCE YOU'VE CLAIMED. IMPROPERLY REQUESTING A PREFERENCE CAN HAVE SERIOUS CONSEQUENCES. [11-35-1524(E)(4)&(6)]

PREFERENCES ARE NOT APPLICIBLE – COMPETITIVE BEST VALUE BID 11-35-1528 (7) (8)

PREFERENCES - ADDRESS AND PHONE OF IN-STATE OFFICE: Please provide the address and phone number for your in-state office in the space provided below. An in-state office is necessary to claim either the Resident Vendor Preference (11-35-1524(C)(1)(i)&(ii)) or the Resident Contractor Preference (11-35-1524(C)(1)(iii)). Accordingly, you must provide this information to qualify for the preference. An in-state office is not required, but can be beneficial, if you are claiming the Resident Subcontractor Preference (11-35-1524(D)).

PREFERENCES ARE NOT APPLICIBLE – COMPETITIVE BEST VALUE BID 11-35-1528 (7) (8)

____In-State Office Address same as Home Office Address ____In-State Office Address same as Notice Address (check only one)

PAGE TWO (SEP 2009)

End of PAGE TWO

Page Page

SOUTH CAROLINA DEPARTMENT OF CORRECTIONS

PURCHASING BRANCH

PO BOX 21787

COLUMBIA, SOUTH CAROLINA 29210

AMENDMENT

AMENDMENTS TO SOLICITATION (JANUARY 2006) (a) The Solicitation may be amended at any time prior to opening. All actual and prospective Offerors should monitor the following web site for the issuance of Amendments: https://sword.doc.state.sc.us/procure-bulletin/viewBulletinBoard.do (b) Offerors shall acknowledge receipt of any amendment to this solicitation (1) by signing and returning the amendment, (2) by identifying the amendment number and date in the space provided for this purpose on Page Two, (3) by letter, or (4) by submitting a bid that indicates in some way that the bidder received the amendment. (c) If this solicitation is amended, then all terms and conditions which are not modified remain unchanged.

The Opening Date has been modified to read: 07/15/2021@ 10:00:00am

The Award Posting Date has been modified to read: 07/30/2021

(86) Questions and answers are below to the questions that were submitted by the Q&A deadline of 5/28/2021.

Question and Answers for Solicitation 5400021427 Employee Assistance Program Question:

Who currently provides EAP services to SCDC? For how many years?

Answer: Deer Oaks EAP Services, LLC has been providing services to SCDC since March 25, 2016.

Question:

What is SCDC currently paying for their EAP services, if possible, provide as per employee per month or per employee per year? Based on how many employees?

Answer: SCDC currently pays Deer Oaks EAP Services, LLC $58,345.66 per year. It is not possible to provide an amount per month per employee per year.

Question:

What was the total dollar spent for the EAP in the most recent contract year?

Answer: SCDC currently pays Deer Oaks EAP Services, LLC $58,345.66 per year

Question:

Is SCDC currently receiving Work-Life Services, i.e. telephonic consultation and referral for Child Care, Elder Care, etc.? Should Work-Life Services be included in the quote to be submitted?

Answer: Work/Life Balance- Work/Life, daily living, childcare and elder care services Work/Life Consultants consult with members regarding their Work/Life needs, streamline searches, and provide a list of up to 3 referrals per request within 12 business hours for standard work/life cases and within 6 business hours for urgent cases- the industry's fastest turnaround time

Includes consultation and resources for childcare, elder care, and daily living issues i.e. adoption, parenting, education, pet sitters, moving services, home repair, etc. Online Work/Life Resource Locators

Retiree Assistance Program provides counseling, legal, and financial referrals to retiree’s post-retirement.

Pricing for Work-Life Services should be included in your submittal.

Question:

Is SCDC currently receiving Legal Consultation Services, i.e. 30-minute consultation with an attorney; beyond the consultation, attorney services offered at a 25% discount? Should Legal Consultation Services be included in the quote to be submitted?

Answer: Free 30-minute telephonic advice consultation with an attorney. Attorneys are available Monday through Friday during normal business hours. Saturday appointments are also available upon request.

Free 30 minute in-person consultation with a plan attorney qualified to handle your issue.

Pricing for Legal Consultation Services should be included in your submittal.

Question:

Is SCDC currently receiving Financial Consultation Services, i.e. telephone-based financial advisory services provided by qualified financial planners? Should Financial Consultation Services be included in the quote to be submitted?

Answer: Free unlimited telephonic consultation with an Accredited Financial Counselor qualified to advise on a range of financial issues such as bankruptcy prevention, debt reduction and financial planning.

Pricing for Financial Consultation Services should be included in your submittal.

Question:

Can SCDC provide recent utilization reports or explain/provide utilization statistics beyond what was shared in the solicitation?

Answer: See attached 1st quarter utilization report for 2021. – Click PDF Icon for report file_2.pdf

SC DEPARTMENT OF CORRECTIONS

EAP AND WORK-LIFE UTILIZATION

Report Period: 01 January 2021 - 31 March 2021 Report Run Date: 09 April 2021

SC Department of Corrections ’s overall usage of services during the period, 01 Jan 2021 to 31 Mar 2021, was 125 cases. The projected annual utilization for SC Department of Corrections is 12.00% which is greater than the Book of Business’s (BOB) benchmark of 8.76%, and is greater than the Industrial BOB benchmark of 0.01%. There were 110 EAP counseling cases, and 15 work-life cases. Usage is higher compared to the previous year during this time period where utilization was 2.87%. Year to date the number of cases broken out by gender are: 26.40% male and 73.60% female. 0.00% of callers declined to provide this information.

Executive Summary

TOTAL UTILIZATION FOR THIS PERIOD 2.96%

01 January 2021 -

31 March 2021

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 2

PERIOD COUNT YTD COUNT UTILIZATION % YTD UTILIZATION %

Clinical 110 110 2.6 2.6

Work-life 15 15 0.35 0.35

Web Hits 221 221 5.23 5.23

Total 346 346 8.18 8.18

U T

O V

E R

W NUMBER OF PARTICIPANTS: 4228

Q1 Q2 Q3 Q4 TOTAL

Number of Individual Participants Utilizing Services 70 70

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 3

Clinical

Video Counseling 28 28

Single Session Therapy 25 25

Structured Telephonic Counseling 18 18

Face to Face Counseling 15 15

Long Term/Psychiatrist Referral 12 12

General Assistance Clinical 10 10

Formal Manager Referral 1 1

Manager Consultation 1 1

Sub Total 110 110

Work-life

General Assistance Work-life 7 7

Daily Living List 5 5

Legal In Person 3 3

Sub Total 15 15

Total 125 125

Total Utilization 2.96 2.96

Y S

WEB USAGE Q1 Q2 Q3 Q4 TOTAL

Web Logins 46 46

Web Usage % (Based on Logins) 1.09 1.09

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 4

GENDER Q1 Q2 Q3 Q4 TOTAL %

Male 33 33 26.4

Female 92 92 73.6

CLIENT TYPE Q1 Q2 Q3 Q4 TOTAL %

Employee 109 109 87.20

Dependent 6 6 4.80

Manager 5 5 4.00

Significant Other 3 3 2.40

Family Member 2 2 1.60

AGE BAND Q1 Q2 Q3 Q4 TOTAL %

Undisclosed 9 9 7.20

18-30 30 30 24.00

31-40 40 40 32.00

41-50 21 21 16.80

51-60 23 23 18.40

>60 2 2 1.60

PARTICIPANT PRIMARY LANGUAGE: Q1 Q2 Q3 Q4 TOTAL %

English - United States/Canada 125 125 100.00

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 5

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 6

Q1 Q2 Q3 Q4 TOTAL %

Video Counseling

Emotional Health 13 13 11.82

Workplace Concerns 6 6 5.45

Grief/Loss 5 5 4.55

Adjustment/Change 2 2 1.82

Family/Relationship Concerns 2 2 1.82

Sub Total 28 28 25.46

Single Session Therapy

Workplace Concerns 5 5 4.55

Adjustment/Change 3 3 2.73

Family/Relationship Concerns 3 3 2.73

Addiction Concerns 1 1 0.91

Sub Total 25 25 22.74

Structured Telephonic Counseling

Emotional Health 10 10 9.09

Grief/Loss 1 1 0.91

Sub Total 18 18 16.37

Face to Face Counseling

Emotional Health 5 5 4.55

Family/Relationship Concerns 4 4 3.64

Workplace Concerns 3 3 2.73

Grief/Loss 2 2 1.82

Sub Total 15 15 13.65

Long Term/Psychiatrist Referral

Emotional Health 6 6 5.45

Workplace Concerns 1 1 0.91

Sub Total 12 12 10.91

General Assistance Clinical

Overview 8 8 7.27

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 7

Clinical Assessment 2 2 1.82

Sub Total 10 10 9.09

Manager Consultation

Employee-Related Emotional Health 1 1 0.91

Sub Total 1 1 0.91

Formal Manager Referral

Emotional Health 1 1 0.91

Total 110 110

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 8

Stress 78 78 36.45

Low Mood 48 48 22.43

Anxiety/Panic 41 41 19.16

Irritability/Agitated 15 15 7.01

Fluctuating Mood 14 14 6.54

Workplace Stress 44 44 57.89

Workplace Trauma 12 12 15.79

Conflict at Work 8 8 10.53

Work Performance Issues 8 8 10.53

Workplace Bullying/Harassment 2 2 2.63

Personal Concerns

Work Related Concerns

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 9

TOTAL PERCENTAGE

Brochure/Poster/Newsletter 34 27.2

Used Service Before 33 26.4

HR/Supervisor 19 15.2

Benefit/Health Fair 17 13.6

Co-Worker/Family Member 8 6.4

Website 8 6.4

EAP Orientation 3 2.4

EAP Representative 1 0.8

Email 1 0.8

Healthcare Provider 1 0.8

Total 125

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 10

Telephone 121 96.8

Email 4 3.2

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 11

General Assistance Work-life

Overview 6 6 40

Advantage Website 1 1 6.67

Sub Total 7 7 46.67

Daily Living List

Mental Health/Behavioral Health 2 2 13.33

Support Groups 2 2 13.33

Financial Services 1 1 6.67

Sub Total 5 5 33.33

Legal In Person

Bankruptcy 1 1 6.67

Child Support/Child Custody 1 1 6.67

Credit & Debt Issues 1 1 6.67

Sub Total 3 3 20.01

Total 15 15

-L

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 12

Homepage

Home 97 97

Seminars 56 56

News 1 1

Sub Total 154 154

Webinars

Reframing Your World 17 17

Know Your Strengths 7 7

Building Better Mental Health 5 5

Emotional Wellness: Building Better Mental Health

4 4

Keep Calm and Carry On: Maintaining Your Composure Amidst the Pandemic Panic

3 3

Setting Goals for Your Future 3 3

Planning for Professional Growth 2 2

Self-Care: Remaining Resilient 2 2

#BalanceforBetter (International Women's Day 2019)

1 1

COVID-19 Support Vlog—Planning the Ultimate Staycation

COVID-19 Support—Creating a Positive Learning and Working Environment

Bereavement: Coping with Loss 1 1

Breaking the Glass Ceiling: Women in Leadership (International Women's Day 2020)

Building Resilience Muscles 1 1

Choose to Challenge (International Women's Day 2021)

Coronavirus: Minimizing the Impact & Building Psychological Immunity

Healthy Mind Toolkit 1 1

Isolation: How to Mentally Cope with Socially Isolating

Leading Your People Back to Work 1 1

Maintaining Respect and Civility in the Workplace

N Seminars Addiction and Recovery Training and Development Mental Health News

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 13

Managing Workplace Stressors 1 1

Planning for Success 1 1

Social Injustice: An Open Dialogue 1 1

The Mind-Body Connection (2017) 1 1

Virtual Roundtable—Leading During Crisis:

How Managers Can Support Their Teams at This Critical Juncture

Sub Total 60 60

Balancing

Addiction and Recovery 4 4

Mental Health 1 1

Sub Total 5 5

Working

Training and Development 2 2

Sub Total 2 2

Total 221 221

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 14

Report Terminology Glossary cCBT (Computerized Cognitive Behavioral Therapy):

Self-paced program whereby participants interact with the application on a weekly basis, and to monitor their own perception of how they are functioning in terms of personal well-being, close family relationships, work, and social roles

Clinical:

Counseling cases that may include face to face, structured telephonic, video, on-line, first call resolution/in the moment support

First Serve:

When it is unknown if the participant is eligible for services however initial support is provided

General Assistance:

Categorizes the General Assistance Inquiries into the reason why outreach by a participant did not result in a case

Advantage Website:

Used to assist participants with issues, access and information on their EAP website.

Benefit Connect:

The participant is seeking a service that is not administered through the EAP/work-life program, so is connected to the correct resource

Clinical Assessment:

There may be times in which a Clinical conversation takes place, but the call did not result in referral or

FCR.

Overview:

The participant receives an overview of the services available, and the contact does not result in the client requesting service

Knowledge of Service:

How participants identified they learned about the service

Management Consultation:

A consultation with a manager to assist in development of management skills or to assist with how to handle a particular situation with an employee or within the organization

Method of Contact:

Provides a breakdown for the reporting period of how participant accessed the service

Number of Individual Participants Utilizing Services:

Number of unique individuals accessing services

Overall Utilization:

Utilization is calculated by EAP and Work-life presenting issues ÷ population x 100

Projected Utilization is calculated with the following formula: Utilization for the Period ÷ Total number of days in that period x 365 x 100

Utilization calculations are rounded to the nearest hundredth decimal place

RMS (formally Live Connect):

Instant messaging that is accessible via the website. Allows participant to request services without making a phone call

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 15

RRCI (Rapid Response Critical Incident):

On-site support following a traumatic event

Web Hits:

Recorded each time a user moves from section to section on the website

Web Logins:

Recorded each time a participant logs in to the website. These can include multiple logins by the same participant

Work-Life:

Consultation and/or referrals for community resources

Workplace Activities:

Provides a chart, a summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counseling, benefit fairs, webinars, etc.)

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 16 thumbnail_0.emf thumbnail_1.wmf

Question:

Specifically, can you provide total number of initial inquiry/assessment calls to the EAP in the most recent contract year?

Answer: 451 inquires

Question:

Can you provide the total number of EAP counseling sessions provided in the most recent contract year?

Answer: 451

Question:

Can you provide the total number of EAP counseling sessions provided in the prior contract year?

Answer: 451

Question:

Can you provide the total number of authorized EAP counseling cases in the most recent contract year?

Answer: 451

Question:

Can you provide the average number of counseling sessions provided per EAP counseling case in the most recent contract year?

Answer: 1st QTR 122; 2nd QTR 101; 3rd QTR 117; 4th QTR 111

From the solicitation – “The number of employees assessed by the Contractor per year (estimated to be 7-10% of the workforce).” What does this estimate include? How is this estimate arrived at?

Answer: as of 06/04/2021 – 4,166 filled positions = 416 possible at 10%

Question:

In an effort to be a “green” company, we generally provide promotional materials electronically. The solicitation appears to require printed materials of some sort. Can SCDC provide details regarding the number of printed materials desired, how many printed brochures and how many printed posters are requested annually?

Answer: Monthly printed posters are received via email from vendor and sent via statewide email to by Agency to institutions/divisions for printing and posting. Monthly news letters are shared via statewide email and posted to the internet. Currently receive approximately 5,000 brochures.

Question:

Can you provide the number of program orientation and/or training hours provided in the most recent contract year? How many of those hours were provided in-person?

Answer: EAP orientation – 6 hours and 18 webinars

Question:

How many hours are included annually in the current contract?

Answer: All

Question:

Are Critical Incident Response services (sometimes referred to as Critical Incident Stress Debriefing (CISD) or Critical Incident Stress Management (CISM)) to be included in this program?

Answer: Yes

Question:

How many Critical Incident events were responded to in the most recent contract year?

Answer: 10 - 2020

Question:

How many Critical Incident events were responded to in the prior contract year?

Answer: information of 2019 not available

How many hours of Critical Incident support were provided in the most recent contract year?

Answer: hours vary based upon the critical incident

How many hours of Critical Incident support were provided in the prior contract year?

Answer: hours vary based upon the critical incident

How many hours of on-site Critical Incident support are currently provided in the contracted rate?

Answer: There is not a set number of hours stated in the current BVB. The BVB states Critical Incident support must be provided.

From Contract Musts - Train and consult with supervisors and managers regarding EAP procedures and referral techniques. Offer a variety of workshops for employees that will benefit them in their job performance and interaction with others and as they seek to balance work and life.”

How many hours of training with supervisors and managers should be included annually within the EAP?

Answer: As stated on page 13 of the BEST VALUE BID Contractor must provide training for supervisors to include workshops of up to ten (10) one (1) hour sessions or twenty (20) two (2) hours sessions per contract year. The workshops would include sessions on EAP benefits and procedures, the supervisory referral process, and other topics of interest.

Question:

How many hours of workshops for employees should be included annually within the EAP?

Answer: at least 4 to 5 hours quarterly - up to 20 hours per year

Question:

Are any additional hours of support provided for annual Health/Benefit Fairs, and if yes, please provide the desired number?

Answer: yes, at the most 15 hours

Question:

The following from Contract Specific Provision does provide some clarity to the above question related to supervisors/managers – “Contractor must provide training for supervisors to include workshops of up to ten (10) one (1) hour sessions or twenty (20) two (2) hours sessions per contract year. The workshops would include sessions on EAP benefits and procedures, the supervisory referral process, and other topics of interest.”

The combination seems bit off, unless SCDC is looking for pricing at two different total hours levels. The first option would be 10 total hours ((10) one (1) hour sessions), the second would be 40 total hours ((20) two (2) hour sessions). Can further clarity be provided?

Answer: (10) one (1) hours sessions would be adequate

From Specific Contract Provisions – “2. Counseling sessions will generally consist of up to three (3) sessions” – is this per year or per incident per year?

Answer: currently per calendar year

Question:

From Specific Contract Provisions – “3. The first counseling session must be accomplished expeditiously but no later than seventy-two (72) hours after the employee’s request or referral by the SC Department of Corrections. SCDC Employees will contact the contractor to set up the initial session. Within 72 hours after the initial call, the contractor must contact the employee with the name, address and telephone number of counselors they have located and reserved.

Answer: yes, correct

Question:

The sentences seem to contradict each other, with the first implying the appointment (counseling session) must be provided with 72 hours of the request. The second and third sentence seem to imply that within 72 hours of the call, the employee must be provided with names/address/numbers of counselors they can call to schedule an appointment. Can clarity be provided related to these sentences?

Answer: EAP contacts and makes appointments for employees upon referral

Also, if the first sentence is to be utilized, this can present a challenge for two reasons. While we do request that our Providers provide an appointment within this time period (actually 48) the employee/individual wanting an appointment often does not want to take an offered appointment within this timeframe. This would be a difficult requirement to manage. Also, given today’s increased demand for mental health services, counselor availability is being stretched beyond historical norms.

Question:

From Specific Contract Provisions – “8. EAP Advisory Committee meetings must be held semi-annually and will consist of SCDC approved members from agency management and EAP representatives from each institution.” – Can these be conducted via virtual technology/phone?

Answer: yes

Question:

From Specific Contract Provisions – “9. The Employee Relations Branch Chief or designee must meet/discuss quarterly during the contract year with the Contractor to review the program operation at SC Department of Corrections.” – Can these be conducted via virtual technology/phone?

Answer: yes

Question:

From Specific Contract Provisions – “11. The Contractor must bill SCDC quarterly.” – Is this quarterly in advance or arrears? If arrears we would request that this be changed to monthly.

Answer: Contractor must invoice SCDC on a quarterly basis as services are rendered for that quarter. The State does not allow advance payments.

Question:

From Information for Offer to Submit - Evaluation – “3. Offerors must provide positive proof of a minimum of three (3) comparable contracts of similar size and scope” and also the language from the bullet point “the state for whom this service was provided.” And finally the language from the bullet point “Point of contact, name, title, telephone number, and email address . (all must be current)” – Does this mean each of the three references must be either a state contract or at least a contract with a division/department within a state government, or could a city/county be utilized? Also, in reference to current, please confirm that a past customer is not able to be utilized.

Answer: The response must consist of 3 references from State Government/Correctional Facilities and/or City/County Detention Centers that are of the same scope and size of The South Carolina Department of Corrections. Vendor(s) can use references of past and/or current customers. If it is a past customer, they must have been a customer within the past 5 years. Vendor(s) cannot use The South Carolina Department of Corrections as a reference.

Question:

From Information for Offer to Submit - Evaluation 4.1. – “Provide five (5) references with the following information” - We assume this is five additional references and that the (3) from number 3., should not be included?

Answer: Page 16 of the BEST VALUE BID states:

Offerors must provide positive proof of a minimum of three (3) comparable contracts of similar size and scope that it has successfully completed, as evidence of the bidder’s ability to successfully complete the services required by this contract. Emphasis should be placed on contracts that are similar in size and scope to those required by this solicitation.

the state for whom this service was provided.

date of service beginning & ending.

Point of contact, name, title, telephone number, and email address. (all must be current) Business address Offeror shall have been in business for at least two (2) years. State the number of years your company has been providing this type of service and include the following:

A staffing plan to include:

the number of personnel with qualifications & experience to provide the services and supervisory structure.

qualifications, experience, and past performance of the company on contracts with similar size and scope; and the Offeror’s documentation reflecting previous excellent performance and positive reference.

Provide five (5) references with the following information: contact name, email address, name of corporations and telephone number. (all must be current)

Question:

From IV Information for Offer to Submit – “If you submit your offer electronically” – is electronic submission an option?

Answer: Page 17 of BEST VALUE BID states Offerors will need to follow these instructions carefully when responding to the solicitation online.

The original solicitation response must be (1) hardcopy and marked “ORIGINAL” and (5) Copies marked “COPY” submitted to:

South Carolina Department of Corrections Attn: Purchasing Office/Solicitation Number 5400021427

4420 Broad River Road

Columbia, SC 29210

All copies requested must be delivered no later than the OPENING DATE AND TIME as specified on the cover page of the solicitation to the following address:

If you change the states terms and conditions you will be deemed non-responsive and elimated from further consideration

Your Offer must include one redacted copy.

ELectronic submittals is not an option.

Question:

Item 4 under Specific Contract Provisions (page 13) "Contractor must provider training for supervisors to include workshops of up to ten (10) one (1) hour sessions or twenty (20) two (2) hours sessions per contract year".

Can the State clarify if pricing should include 10 hours of trainings or 40?

Answer: 10 hours

Question:

Item 5 under Information for Offers to Submit (page 16) "Offerors shall submit independent evaluations of the proposed product". Could the State confirm that the results of Participant Satisfaction Surveys rating the various products would suffice for this requirement?

Answer: yes

Question:

Submission Question

Please confirm that proposals should be submitted electronically via the procurement site.

Answer: Page 17 of BEST VALUE BID states

Offerors will need to follow these instructions carefully when responding to the solicitation online.

The original solicitation response must be (1) hardcopy and marked “ORIGINAL” and (5) Copies marked “COPY” submitted to:

South Carolina Department of Corrections Attn: Purchasing Office/Solicitation Number 5400021427

4420 Broad River Road

Columbia, SC 29210

All copies requested must be delivered no later than the OPENING DATE AND TIME as specified on the cover page of the solicitation to the following address:

If you change the states terms and conditions you will be deemed non-responsive and elimated from further consideration

Your Offer must include one redacted copy.

ELectronic submittals via the PRocurement SITE IS not an option.

Utilization Question Could the State provide program utilization for the past two years, including critical incident support and training hours?

Answer: due to COVID no training hours have been provide since March 2020, 2019 information is unavailable

Question Who is currently providing EAP services for the Department of Corrections?

Answer: Deer Oaks EAP Services, LLC has been providing services to SCDC since March 25, 2016.

Question:

Who is the incumbent and what is the current PEPM?

Answer: Deer Oaks EAP Services, LLC has been providing services to SCDC since March 25, 2016.

Question:

Why is SCDOC going out to bid for a new EAP?

Answer: The current contract is a 5-year contract and the contract is expiring

Question:

What is the effective date?

Answer: Upon Award the term of the Contract will be stated on the Intent to Award.

What are SCDOC’s top three cost drivers?

Answer: according to 1st QRT 2021 utilization report - top three – Stress; Anxiety/panic; low mood

Question:

What are SCDOC’s biggest pain points with their current EAP?

Answer: none that we are aware of

Question:

Is there any current utilization available that shows historical face to face counseling use?

Answer: quarterly reports are provided by vendor

Question:

How does SCDOC currently communicate with their members?

Answer: flyers; brochures, information on webinars, new letters and posters are visibly posted in institutions and divisions

Question:

How much have employee/manager trainings been utilized in the past, and what is that strategy going forward?

Answer: 10 hours per calendar year

Question:

How many CIRs/ CISDs have been used in the past year or two?

Answer: this information is not readily available

Questions:

Why is the State of South Carolina Department of Corrections out to bid?

Answer: The current contract is a 5-year contract and the contract is expiring

Questions:

Who is the current EAP vendor?

Answers: Deer Oaks EAP Services, LLC has been providing services to SCDC since March 25, 2016.

Questions:

Where is the satisfaction level with the incumbent provider?

Answers: 90%

Questions:

Have there been any service issues? If so, please explain.

Answers: on occasion employees have difficulty reaching provider. Employee contacts Employee Relations who contact Dear Oaks Contact, who in turn contacts the employee

Questions:

How long has the current vendor been in place?

Answers: 5 years

Question:

What would you like to see stay the same if you moved to a new vendor and what would you like to see different from a potential new vendor?

Answer: speedy confidential services to our employees

Question:

Does the current program allow for legal, financial, childcare, eldercare and personal convenience assistance?

How are these services being administered? Through a website or can employees call and speak to lawyers, financial professionals for example?

Are the childcare, eldercare services self-service or does the program provide research and referrals?

Answer: yes, they provide work life cases

Regarding trainings, how many onsite training hours are currently included in the program?

How many were used last year?

If last year was not a standard year for training usage what is the average number of training hours used in a typical year?

Answer: unable to provide accurately due to COVID restrictions

In the same vain, for critical incidents (i.e. a natural disaster, ee fatality, layoffs, etc) what type of support does the current program allow for?

How many annual onsite hours are built in?

How many events were there last year?

If last year was not a standard year for CISMs what is an average number of CISM incidents and hours used based on previous years?

Answer: up to 5 sessions per each affected employee

Question:

What is the current rate on the program?

Answer: The contract was awarded for $58,345.56 per year

Question:

What has utilization looked like for the current program?

Is the group satisfied with the program utilization?

Can you provide a copy of a most recent utilization report?

Answer: Copy attached - Click the PDF Icon for the report file_3.pdf

SC DEPARTMENT OF CORRECTIONS

EAP AND WORK-LIFE UTILIZATION

Report Period: 01 January 2021 - 31 March 2021 Report Run Date: 09 April 2021

Executive Summary

TOTAL UTILIZATION FOR THIS PERIOD 2.96%

01 January 2021 -

31 March 2021

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 2

PERIOD COUNT YTD COUNT UTILIZATION % YTD UTILIZATION %

Clinical 110 110 2.6 2.6

Work-life 15 15 0.35 0.35

Web Hits 221 221 5.23 5.23

Total 346 346 8.18 8.18

W NUMBER OF PARTICIPANTS: 4228

Number of Individual Participants Utilizing Services 70 70

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 3

Clinical

Video Counseling 28 28

Single Session Therapy 25 25

Structured Telephonic Counseling 18 18

Face to Face Counseling 15 15

Long Term/Psychiatrist Referral 12 12

General Assistance Clinical 10 10

Formal Manager Referral 1 1

Manager Consultation 1 1

Sub Total 110 110

Work-life

General Assistance Work-life 7 7

Daily Living List 5 5

Legal In Person 3 3

Sub Total 15 15

Total Utilization 2.96 2.96

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 4

GENDER Q1 Q2 Q3 Q4 TOTAL %

Male 33 33 26.4

Female 92 92 73.6

CLIENT TYPE Q1 Q2 Q3 Q4 TOTAL %

Employee 109 109 87.20

Dependent 6 6 4.80

Manager 5 5 4.00

Significant Other 3 3 2.40

Family Member 2 2 1.60

AGE BAND Q1 Q2 Q3 Q4 TOTAL %

Undisclosed 9 9 7.20

18-30 30 30 24.00

31-40 40 40 32.00

41-50 21 21 16.80

51-60 23 23 18.40

>60 2 2 1.60

PARTICIPANT PRIMARY LANGUAGE: Q1 Q2 Q3 Q4 TOTAL %

English - United States/Canada 125 125 100.00

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 5

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 6

Video Counseling

Workplace Concerns 6 6 5.45

Grief/Loss 5 5 4.55

Adjustment/Change 2 2 1.82

Sub Total 28 28 25.46

Single Session Therapy

Adjustment/Change 3 3 2.73

Family/Relationship Concerns 3 3 2.73

Sub Total 25 25 22.74

Structured Telephonic Counseling

Emotional Health 10 10 9.09

Grief/Loss 1 1 0.91

Sub Total 18 18 16.37

Face to Face Counseling

Emotional Health 5 5 4.55

Family/Relationship Concerns 4 4 3.64

Workplace Concerns 3 3 2.73

Sub Total 15 15 13.65

Long Term/Psychiatrist Referral

Emotional Health 6 6 5.45

Workplace Concerns 1 1 0.91

Sub Total 12 12 10.91

General Assistance Clinical

Overview 8 8 7.27

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 7

Clinical Assessment 2 2 1.82

Sub Total 10 10 9.09

Manager Consultation

Employee-Related Emotional Health 1 1 0.91

Formal Manager Referral

Emotional Health 1 1 0.91

Total 110 110

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 8

Stress 78 78 36.45

Low Mood 48 48 22.43

Anxiety/Panic 41 41 19.16

Irritability/Agitated 15 15 7.01

Fluctuating Mood 14 14 6.54

Workplace Stress 44 44 57.89

Workplace Trauma 12 12 15.79

Conflict at Work 8 8 10.53

Work Performance Issues 8 8 10.53

Workplace Bullying/Harassment 2 2 2.63

Personal Concerns

Work Related Concerns

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 9

Brochure/Poster/Newsletter 34 27.2

Used Service Before 33 26.4

HR/Supervisor 19 15.2

Benefit/Health Fair 17 13.6

Co-Worker/Family Member 8 6.4

Website 8 6.4

EAP Orientation 3 2.4

EAP Representative 1 0.8

Email 1 0.8

Healthcare Provider 1 0.8

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 10

Telephone 121 96.8

Email 4 3.2

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 11

General Assistance Work-life

Overview 6 6 40

Advantage Website 1 1 6.67

Sub Total 7 7 46.67

Daily Living List

Mental Health/Behavioral Health 2 2 13.33

Support Groups 2 2 13.33

Financial Services 1 1 6.67

Sub Total 5 5 33.33

Legal In Person

Bankruptcy 1 1 6.67

Child Support/Child Custody 1 1 6.67

Credit & Debt Issues 1 1 6.67

Sub Total 3 3 20.01

Total 15 15

-L

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 12

Homepage

Home 97 97

Seminars 56 56

News 1 1

Sub Total 154 154

Webinars

Reframing Your World 17 17

Know Your Strengths 7 7

Building Better Mental Health 5 5

Emotional Wellness: Building Better Mental Health

4 4

Keep Calm and Carry On: Maintaining Your Composure Amidst the Pandemic Panic

3 3

Setting Goals for Your Future 3 3

Planning for Professional Growth 2 2

Self-Care: Remaining Resilient 2 2

#BalanceforBetter (International Women's Day 2019)

COVID-19 Support Vlog—Planning the Ultimate Staycation

COVID-19 Support—Creating a Positive Learning and Working Environment

Bereavement: Coping with Loss 1 1

Breaking the Glass Ceiling: Women in Leadership (International Women's Day 2020)

Building Resilience Muscles 1 1

Choose to Challenge (International Women's Day 2021)

Coronavirus: Minimizing the Impact & Building Psychological Immunity

Healthy Mind Toolkit 1 1

Isolation: How to Mentally Cope with Socially Isolating

Leading Your People Back to Work 1 1

Maintaining Respect and Civility in the Workplace

N Seminars Addiction and Recovery Training and Development Mental Health News

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 13

Managing Workplace Stressors 1 1

Planning for Success 1 1

Social Injustice: An Open Dialogue 1 1

The Mind-Body Connection (2017) 1 1

Virtual Roundtable—Leading During Crisis:

How Managers Can Support Their Teams at This Critical Juncture

Sub Total 60 60

Balancing

Addiction and Recovery 4 4

Mental Health 1 1

Sub Total 5 5

Working

Training and Development 2 2

Sub Total 2 2

Total 221 221

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 14

Report Terminology Glossary cCBT (Computerized Cognitive Behavioral Therapy):

Clinical:

Counseling cases that may include face to face, structured telephonic, video, on-line, first call resolution/in the moment support

First Serve:

When it is unknown if the participant is eligible for services however initial support is provided

General Assistance:

Categorizes the General Assistance Inquiries into the reason why outreach by a participant did not result in a case

Advantage Website:

Used to assist participants with issues, access and information on their EAP website.

Benefit Connect:

The participant is seeking a service that is not administered through the EAP/work-life program, so is connected to the correct resource

Clinical Assessment:

There may be times in which a Clinical conversation takes place, but the call did not result in referral or

FCR.

Overview:

The participant receives an overview of the services available, and the contact does not result in the client requesting service

Knowledge of Service:

How participants identified they learned about the service

Management Consultation:

A consultation with a manager to assist in development of management skills or to assist with how to handle a particular situation with an employee or within the organization

Method of Contact:

Provides a breakdown for the reporting period of how participant accessed the service

Number of Individual Participants Utilizing Services:

Number of unique individuals accessing services

Overall Utilization:

Utilization is calculated by EAP and Work-life presenting issues ÷ population x 100

Projected Utilization is calculated with the following formula: Utilization for the Period ÷ Total number of days in that period x 365 x 100

Utilization calculations are rounded to the nearest hundredth decimal place

RMS (formally Live Connect):

Instant messaging that is accessible via the website. Allows participant to request services without making a phone call

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 15

RRCI (Rapid Response Critical Incident):

On-site support following a traumatic event

Web Hits:

Recorded each time a user moves from section to section on the website

Web Logins:

Recorded each time a participant logs in to the website. These can include multiple logins by the same participant

Work-Life:

Consultation and/or referrals for community resources

Workplace Activities:

Provides a chart, a summary, and a list of all services for the reporting period provided in the client’s workplace (onsite counseling, benefit fairs, webinars, etc.)

SC DEPARTMENT OF CORRECTIONS ● Report Period: 01 January 2021 - 31 March 2021 ● Report Run Date: 09 April 2021 16 thumbnail_2.emf thumbnail_3.wmf

What is the anticipated start date for the program?

Answer: Upon Award

Considering the ongoing pandemic, we’re asking clients for the opportunity to provide references upon being chosen as a finalist, will this be acceptable to the State of South Carolina Department of Corrections?

Answer: No, References must be submitted as stated on page 16 of the BEST VALUE BID.

Offeror shall have been in business for at least two (2) years. State the number of years your company has been providing this type of service and include the following:

A staffing plan to include:

the number of personnel with qualifications & experience to provide the services and supervisory structure.

Provide five (5) references with the following information: contact name, email address, name of corporations and telephone number. (all must be current)

Question:

The BEST VALUE BID mentions “ON-LINE BIDDING INSTRUCTIONS” and mentions “Paper offers are discouraged.” But also mentions wanting hard copies. Are we able to submit our responses electronically through the procurement website? If not through the procurement website is there another way you would accept electronic responses?

Answer: Page 17 of the BEST VALUE BID States:

NUMBER OF COPIES

Offerors will need to follow these instructions carefully when responding to the solicitation online.

The original solicitation response must be (1) hardcopy and marked “ORIGINAL” and (5) Copies marked “COPY” submitted to:

South Carolina Department of Corrections Attn: Purchasing Office/Solicitation Number 5400021427 4420 Broad River Road Columbia, SC 29210

All copies requested must be delivered no later than the OPENING DATE AND TIME as specified on the cover page of the solicitation to the following address:

If you change the states terms and conditions you will be deemed non-responsive and elimated from further consideration.

Your Offer must include one redacted copy.

ELectronic submittals via the PRocurement SITE IS not an option.

In light of COVID-19 and efforts to be socially responsible in limiting the spread, will proposals be accepted in electronic format (email or upload) in lieu of hard copies?

Answer: Page 17 of the BEST VALUE BID States:

NUMBER OF COPIES

Offerors will need to follow these instructions carefully when responding to the solicitation online.

The original solicitation response must be (1) hardcopy and marked “ORIGINAL” and (5) Copies marked “COPY” submitted to:

South Carolina Department of Corrections Attn: Purchasing Office/Solicitation Number 5400021427 4420 Broad River Road Columbia, SC 29210

All copies requested must be delivered no later than the OPENING DATE AND TIME as specified on the cover page of the solicitation to the following address:

If you change the states terms and conditions you will be deemed non-responsive and elimated from further consideration.

Your Offer must include one redacted copy.

ELectronic submittals via the PRocurement SITE IS not an option.

Question:

Can we provide comments and clarifications to the terms and conditions in Section VII?

Answer: Page 7 of the BEST VALUE BID states:

DUTY TO INQUIRE (FEB 2015)

Offeror, by submitting an Offer, represents that it has read and understands the Solicitation and that its Offer is made in compliance with the Solicitation. Offerors are expected to examine the Solicitation thoroughly and should request an explanation of any ambiguities, discrepancies, errors, omissions, or conflicting statements in the Solicitation. Failure to do so will be at the Offeror's risk. All ambiguities, discrepancies, errors, omissions, or conflicting statements in the Solicitation shall be interpreted to require the better quality or greater quantity of work and/or materials, unless otherwise directed by amendment. Offeror assumes responsibility for any patent ambiguity in the Solicitation that Offeror does not bring to the State's attention. See clause entitled "Questions from Offerors." [02-2A070-2]

Page 1 of the BEST VALUE BID states the following:

QUESTIONS MUST BE RECEIVED BY: 05/28/2021 @ 14:00:00pm (2:00pm)

Any Vendor that changes terms and conditions WILL be deemed NON-RESPONSIVE.

No question will be accepted after 5/28/2021.

Question:

Can we provide references upon finalist…

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Other files for this state and local contract opportunity

Other files attached to EMPLOYEE ASSISTANCE PROGRAM (EAP), newest first.
File	Type	Posted
-21427 Award Extension 2.doc	DOC document	Nov 20, 2025
5400021427 FULLBID (BVB).rtf	RTF text file	Nov 20, 2025
5400021427 Amendment 1.rtf	RTF text file	Nov 20, 2025
-21427 Award Extension 1.doc	DOC document	Nov 20, 2025
SCDC Report.pdf	PDF	Nov 20, 2025
5400021427-Intent.doc	DOC document	Nov 20, 2025

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File details come from the government source that posted it. Updated Nov 20, 2025.