ScanEagle Statement of Work_FINAL.pdf

U.S. Customs and Border Protection

Air and Marine Operations

Medium UAS

Statement of Work

CONTENTS

1.0 Background

2.0 Scope

3.0 Period of Performance

4.0 Requirements

4.1 CLIN 0001 - Program Support

4.2 CLIN 0002 - Field Support

4.3 CLIN 0003 - Sustainment Support

4.4 CLIN 0004 - Travel Requirements and Other Direct Costs (ODC)

5.0 Place of Performance

6.0 Security

6.1 Personnel Security Background Data

6.2 General Security

7.0 Safety

8.0 Information Management

9.0 Non-Disclosure of Information

10.0 Conflict of Interest Avoidance Information

11.0 Leave or Extended Absence

1.0 BACKGROUND

The Light Enforcement Platform Analysis of Alternatives identified a medium Unmanned Aerial System (mUAS) as a viable low-cost solution for certain LEP missions. U.S. Customs and Border Protection (CBP), Air and Marine Operations (AMO) is conducting a Technology Demonstration to document the capabilities of ScanEagle and Blackjack mUAS equipment obtained through the Department of Defense (DOD) Reuse Program to support this requirement.

2.0 SCOPE

This Statement of Work (SOW) defines the requirements for technical assistance and support services to assist AMO in flying their Government Owned Government Operated (GOGO) mUAS assets at Government defined locations within CONUS sites and sites in Alaska, Hawaii, or any of the US Territories.

The Contractor will provide support to AMO’s GOGO mUAS systems in the areas of flight operations, maintenance, training, and technical issues; aircraft inventory, configuration, and sustainment of both hardware and software; and troubleshooting. Contractor assumes no liability for CBP owned assets and decision making is explicitly at CBP discretion. Contractor shall not operate the mUAS assets; plan, provide go/no-go determinations for, or otherwise provide any advice regarding specific operations or missions; analyze or evaluate any imagery; and/or serve in any other capacity beyond functional support. Contractor support of the GOGO mUAS systems is at CBP’s direction, discretion, and oversight.

The Contract will be setup with the following Contract Line Item Number (CLIN) structure:

Program Support (CLIN 0001)- Firm Fixed Price, Field Support (CLIN 0002) – Firm Fixed Price, Sustainment Support – Not to Exceed (CLIN 0003) – Time and Materials (T&M), and Travel – Not to Exceed (NTE) (CLIN 0004) – T&M. All T&M items will need to be pre-approved and authorized by the Government point of contact

3.0 PERIOD OF PERFORMANCE

The period of performance of this contract shall be 01 April 2023 to 30 September 2023.

4.0 REQUIREMENTS

The Contractor shall perform the following requirements as part of a government led team and shall not be responsible for leading flights themselves.

The Contractor shall provide the following services as a Subject Matter Expert (SME) regarding the brand ‘Insitu’ systems as required in individual orders within the scope of this contract.

4.1 CLIN 0001 - Program Support

The Contractor shall provide program management (PM) support in preparation for, throughout, and following flight events. PMs shall provide support to the Government, including action item response, technical request response, and integrated logistics management to support provisioning, sparing, and tools. PM shall participate in teleconferences and meetings, provide presentation preparation, and meeting support including preparation and distribution of minutes as well as effective and timely response to meeting minutes and action items. PM shall provide notification of material shipments, and training completions.

The Contractor shall provide technical support through its Operations Action Center (OAC). The OAC shall provide prompt response for critical situations and emergencies 24 hours per day, 7 days per week, via OAC telephone hotline support. Routine inquires and non-emergency situations are handled via email during normal business hours (0800-1700 US Pacific Time) in Bingen, WA. The OAC shall provide direct access to experienced operator, maintainer qualified operations support specialists and SMEs in training, operations, engineering, software, and maintenance departments. The OAC shall provide technical and operational guidance to the government customer to meet mission demands.

4.2 CLIN 0002 - Field Support

Field support assumes support activities will be for one (1) qualified personnel, assuming eighty-four (84) hours of support for a seven (7) day week, at the designated site.

The Contractor shall provide field services support and flight engineering support as required in preparation for and execution of Government ground and flight events. The Contractor shall support flights at Government defined locations within CONUS sites and sites in Alaska, Hawaii, or any of the US Territories. Typical field support services include preparation of plans and reports; aircraft configuration analysis; pre-flight and post-flight checks; operational readiness checks; general maintenance of aircraft and GCSs; training; equipment troubleshooting; and technical support.

The Contractor shall provide training services as required to support operations; aircraft and GCS operations and maintenance; as well as other training requirements which are relevant to the mUAS. On-the-job training shall not result in an Insitu certification or rating. Only formal training conducted through the Insitu UAS Training Services Academy will result in certification and shall be priced separately upon request.

The Contractor shall not operate the mUAS assets; plan, provide go/no-go determinations for, or otherwise provide any advice regarding specific operations or missions; analyze or evaluate any imagery; and/or serve in any other capacity beyond functional support.

The Government is responsible for site preparation and infrastructure (e.g., power, communications, operations CONEX, storage, etc.). The Government is responsible for obtaining UAS airworthiness and regulatory authorizations required for flight operations (e.g., flight clearance, etc.) prior to Contractor’s arrival on site.

4.3 CLIN 0003 - Sustainment Support

The Contractor shall purchase software and hardware spares as required to support the mUAS system throughout the period of performance. The Contractor shall determine the necessary hardware spares and consumables using a sustainability and reliability sparing model. This includes hardware spares, software upgrades and licensing, support equipment, Radio Frequency (RF) filters, and/or hand tools needed to sustain and operate the mUAS system.

Hardware inspection and acceptance will be FOB Origin at Seller’s facility: Eagle Point 118 E Columbia River Way, Bingen, WA 98605

4.4 CLIN 0004 - Travel Requirements and Other Direct Costs (ODC) The Contractor shall be required to travel in performance of this SOW. Travel and ODC is assumed to be to Government defined locations within CONUS sites and sites in Alaska, Hawaii, or any of the US Territories. Cost associated with travel and lodging shall comply with the Joint Travel Regulations. The costs for travel, subsistence, and lodging shall be reimbursed to the Contractor only to the extent that it is necessary and authorized for performance of the work under this contract. The costs for travel, subsistence, and lodging shall be reimbursed to the Contractor in accordance with the Federal Acquisition Regulation (FAR) 31.205-46, which is incorporated by reference into this contract.

The COR will provide the Contractor 14 days advanced notification prior to the start of any tasking(s) that requires travel. The notification will include the location(s) and a tentative schedule of the tasking. The COR will support and facilitate required coordination with any other USG entities associated with SOW places of performance to include providing access to base/facilities, installation and operational permissions, and security.

The Contractor shall be reimbursed for actual allowable, allocable, and reasonable travel costs incurred during performance of this effort in accordance with the FAR 31.205-46 “Travel Costs.” Costs associated with travel shall be billed as direct cost.

5.0 PLACE OF PERFORMANCE

Place of Performance shall be at the locations identified below:

Ceiba, Puerto Rico: 04/23/23 – 06/23/23 Van Horn, Texas: 08/24/23 – 09/25/23

6.0 SECURITY

The Contractor shall ensure that all Contractor personnel comply with all security requirements and applicable U.S. laws.

The Contractor shall comply with the CBP administrative, physical, and technical security controls to ensure that the Government’s security requirements are met. During this task order, the Contractor shall not use, disclose, or reproduce data, which bears a restrictive legend, other than as required in the performance of this SOW.

6.1 Personnel Security Background Data

The Contractor shall ensure that all personnel supporting this task order have undergone a background investigation prior to assignment. This policy applies to any new personnel hired as replacement(s) during the period of performance. Personnel supporting this task order will need to have basic Department of Defense (DOD) facility access.

6.1.2 General Security

SME will be escorted and does not need direct access to CBP networks.

7.0 SAFETY

The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) and the Environmental Protection Agency (EPA) requirements.

8.0 INFORMATION MANAGEMENT

Information shall be transferred electronically to the maximum extent possible. Preliminary and final deliveries of required reports shall be in paper and electronic formats. All reports exchanged between the Government and the Contractor shall be in a Microsoft Office professional format.

9.0 NON-DISCLOSURE OF INFORMATION

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this order and shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the order.

10.0 CONFLICT OF INTEREST AVOIDANCE INFORMATION

The Contractor shall notify the Contracting Officer (CO) and Contracting Officer’s Representative (COR) in writing of any potential conflicts of interest through their performance on the resulting Task Order.

11.0 LEAVE OR EXTENDED ABSENCE

Contract support staff shall request leave or travel in advance for approval. The Contractor shall notify the responsible Government official and COR no less than two days in advance of any impending absence, e.g., leave, training or travel.

The Contractor shall ensure no lapse in service, e.g., lapses shall be by exception and minimal if at all. In the event that a designated Contractor must go on extended leave, the COR shall be provided advance notice by the managing Contractor personnel. Advance notice shall be sufficient for the COR to make a determination whether a qualified substitute is acceptable or required. In such an event, the Contractor shall provide the COR with the resumes of substitute candidates that also possess a current Background Investigation, which shall assure the qualifications and experience are appropriate, and substitution shall be without delay or lapse in service.

Reimbursement shall not be made for costs of services not performed by Contractor personnel because of leave, illness, injury, and legal holidays. The Contractor personnel may be reimbursed for sick and vacation days by the Contractor in accordance with company policy; however, these expenses are not reimbursable to the Contractor by the Government.

The Contractor shall have the right to remove or replace personnel assigned to perform tasks hereunder pursuant to any order for services and to substitute other qualified personnel in lieu thereof, provided that such removal or replacement shall not be due cause for a break in service being furnished or additions costs to the Government and that such removal or replacement shall have been brought to the attention of the Contracting Officer’s Representative (COR). Any removals or replacements for the convenience of the Contractor, including time of travel and training costs for replacement personnel, shall be at the Contractor’s expense. The Contractor shall notify the Contracting Officer and the COR approximately 30 days prior to such change so that order processing of task description letter and related security and administrative details may be accomplished.

Removals and replacements of Contractor personnel including resignation and walking off the job, shall be at the expense of the Contractor except when such removal or replacement is for reasons as follows:

(i) Employees whose removal or replacement is necessitated by circumstances beyond the control of the Government.

(ii) Employees removed as a result of an early task termination by the Government. An early task termination occurs when the Government decides to terminate performance of a task earlier than the performance end date specified on the Task Order. The Government will notify the contract at least fifteen (15) days prior to the early termination of any task.

(iii) Upon any finding of unsatisfactory performance of the task by the inspector designated hereunder, the Contracting Officer, may upon written notice of such findings to the Contract, terminate the task in whole or in part. Any entitlement to reimbursement for services performed pursuant to any order for services hereunder shall cease upon receipt of such notice by the Contractor. In the event a finding of unsatisfactory performance of the task is based upon an act or acts by Contractor employee or employees that are unlawful; in violation of Government regulations, or that constitute habits or traits of character which are prejudicial to good order and discipline the Contractor shall be permitted to replace such employee or employees or may be directed to do so depending upon the severity of the situation. Any instance of unsatisfactory performance that results in removal of the employee, the Contractor shall replace the employee at an equivalent labor rate. Such removal will not entitle the Contractor re reimbursement for travel or time of travel connected with such removal.

(iv) The Contractor shall ensure that all employees of exiting the task for any reason return all Government issued credentials, such as Common Access Cards (CAC).