CAQM_Sources_Sought.pdf

Title: Consular Affairs Queue Management (CAQM)

Solicitation Number: SAQMMA-16-SS-CAQM

Agency: U.S. Department of State

Requesting Office: Bureau of Consular Affairs (CA)

Location: National Capital Region (Contractor’s Facility must be within a 25 mile radius of 600 19 th

Street NW Washington)

Notice Type: Sources Sought/Request for Information

1.0 Purpose

This is a combined Sources Sought (SS) and Request for Information (RFI) as outlined in FAR

15.201. The purpose of this SS/RFI is to accomplish market research pursuant to Federal

Acquisition Regulation (FAR) Part 10, and to identify small businesses capable of and interested in performing the functions described herein. The Government is requesting information regarding the availability and feasibility of obtaining Q-Flow hardware, software, and o technical support services for the Department’s Consular Affairs Queue Management (CAQM) program.

This notice is issued solely for information and planning purposes and does not constitute a

Request for Proposal (RFP) or a commitment on the part of the Government to conduct a solicitation for the below-listed services in the future. Respondents are advised that the

Government will not pay for information submitted in response to this RFI, nor will it compensate respondents for any costs incurred in the development/furnishing of a response. The

Government will not entertain telephone calls or questions for this RFI. Please note that a decision not to submit a response to this RFI will not preclude a vendor from participating in any future solicitation.

2.0 Background and Statement of Need

The Bureau Consular Affairs, Office of Consular Systems and Technology (CA/CST) develops, deploys and supports complex Information Technology (IT) systems and infrastructure that are the foundation for achieving CA’s mission at domestic offices and overseas posts. One of

CA/CST’s current initiatives is the deployment of a CAQM system worldwide to a potential target of approximately 230 overseas posts, 29 domestic Passport agencies, and 2 domestic Visa processing centers.

In response to the business need for a highly reliable, scalable, secure, and fully redundant enterprise queue management system (EQM) to support CA’s mission, the COTS product of Q-

Flow, version 5.2, was installed at 20 domestic and 10 overseas posts. CA/CST has initiated a project to plan the upgrade of the existing implementation based on the Q-Flow 5.2 application to the future Enterprise Queue Management – Domestic (EQM-D) and Enterprise Queue

Management – Overseas (EQM-O) implementation that will be based on the Q-Flow 5.8 (or higher) application through the Critical Design Review (CDR). CA/CST seeks additional support to execute approved worldwide initial implementation schedules, and implement design plans to complete the future EQM-D and EQM-O upgrade. Support is also required to provide Operations and Maintenance (O&M) of the new environment as well as the existing operational environment until the upgrade is completed.

3.0 Scope of Work/Required Capabilities

In order to maximize performance, innovation and competition, the Performance Work

Statement (PWS) will utilize the Performance-Based Services Acquisition (PBSA) strategy to the maximum extent practicable. The goal of the PBSA strategy is to gain greater access to technological innovations and obtain the best technical solution while achieving savings and efficiencies. With that being said, The Government anticipates requiring a team of personnel to accomplish the CAQM programmatic mission, to include: Program Manager, Lead Queuing

Systems Engineer, Queueing System SME, and Sr. Operations Engineer.

The Scope of Work is for Q-Flow Enterprise License, Q-Flow Hardware, Q-Flow Software and

Q-Flow Integration Support and to acquire Project Management support and Technical Support

Services to continue ongoing operations and maintenance, as well as technical implementation of

CA/CST’s existing Enterprise Queue Management system. Implementation for both Enterprise

EQM-D and EQM-O will be based on the Q-Flow 5.2 application and the future deployment of the Q-Flow 5.8 (or higher) application.

The qualified Contractor must have an active TOP SECRET facility clearance and be located within a 25-mile radius of 600 19th Street, NW, Washington, DC.

The contractor shall provide and ship all hardware equipment to various locations around the world as well as provide a Program Manager to oversee this initiative. The contractor shall also provide Project Management support and Technical Support Services in support of CAQM.

4.0 Instructions

4.1 Responses

Responses should be limited to ten (10) pages or less and be submitted as a Microsoft Word

Document or Portable Document Format (PDF). Submissions should include responses to the following categories: Company Profile, Recent/Relevant Experience and Questions for Industry.

Company Profile, to include:

General Business Information, completing the following table:

Company Name:

Company Point-of-

Contact:

Email:

Phone:

DUNS Number:

CAGE Code, if applicable:

Socioeconomic Status under NAICS Code

334614, Software and

Other Prerecorded

Compact Disc, Tape, and

Record Reproducing

Example: Small Business, Small

Disadvantaged Business; HUBZone;

Economically Disadvantaged Woman-

Owned; Service Disabled Veteran

Owned; 8(a)

Socioeconomic Status under NAICS Code

541519, Other Computer

Related Services

Example: Small Business, Small

Disadvantaged Business; HUBZone;

Economically Disadvantaged Woman-

Owned; Service Disabled Veteran

Owned; 8(a)

Applicable GSA

Schedule Contracts or other Government Wide

Acquisition Contracts

(GWAC):

Registered in the System for Award Management:

Yes/No

On the Excluded Party

List:

Yes/No

Recent/Relevant Experience, to include:

Address the requirements contained in Sections 2.0 and 3.0.

Provide recent/relevant experience, capabilities, contracts, and customer information as you deem appropriate.

For past performance cited, include a POC at the Government Agency or business at which work was performed.

Questions for Industry, to include:

In order to foster the maximum amount of competition, the Government would like to solicit industry feedback on how to better develop its requirements. To do so, the Government welcomes responses to the following questions:

What additional information would your company find most helpful in order to develop and submit a technical and price proposal for this requirement for a best value award?

What is the best contract type for the Government to take meet the goals of the Scope of Work in developing the best work products?

Is your company able to provide relevant services under a current GSA Schedule contract or Government wide Acquisition Contract (GWAC)? What limitations, if any, can be foreseen?

Any other questions that might help the Government refine the SOW or RFP

Companies are welcome to provide any brief concluding remarks, as deemed appropriate.

At this time, the Government will not entertain telephone calls or questions for this RFI.

The Government may choose to reach out directly to vendors after reviewing and evaluating the submissions.

4.2 How to Respond

Please submit your response no later than February 24, 2016 at 2:00 PM Eastern Standard Time, with electronic files sent to the following points of contact:

Andrew J. Lloyd: Contracting Officer – LloydAJ@state.gov mailto:LloydAJ@state.gov