Revised_PPT_Production_Services_Amendment_A005_Consolidated_RFP.pdf

PASSPORT PRODUCTION SUPPORT SERVICES

RFP SAQMMA14R0163, Amendment 5 Page i

REQUEST FOR PROPOSAL (RFP)

For

“Passport Production Support Services (PPSS)”

For the Bureau of Consular Affairs, Passport Services (CA/PPT)

RFP SAQMMA14R0163, Amendment 5 Page ii

SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1. PERFORMANCE BASED SERVICES CONTRACT

B.2. CONTRACT TYPE

B.3 MINIMUM AND MAXIMUM CONTRACT QUANTITIES - INDEFINITE QUANTITY CONTRACT (05/95)

B.4. CONTRACT TERM

B.5. CONTRACT STRUCTURE

B.5.1 CONTRACT LINE ITEMS AND SUBLINES

B.5.1.1. CLIN X001 – LABOR

B.5.1.2. CLIN X002 - OTHER DIRECT COSTS (ODCs)

B.5.1.3. CLIN X003 - TRAVEL

B.5.1.4. CLIN X004 - ADDITIONAL OPERATIONAL SUPPORT

B.5.1.5. CLIN X005 - TRAINING SUPPORT

B.6. SUPPLIES/SERVICES

B.7. PRICE/COST SCHEDULE

B.8. TRAVEL COSTS (TIME-AND-MATERIALS/LABOR-HOUR)

B.9. INDIRECT COST RATES

B.10 PROVISIONAL BILLING INDIRECT COST RATES

B.11 TRAVEL COSTS

B.12 OVERTIME

B.13 DATA OTHER THAN CERTIFIED COST OR PRICING DATA

SECTION C- DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1. SCOPE OF SERVICES

C.1.1. BACKGROUND

C.1.2. OBJECTIVE

C.1.3. SERVICE LOCATIONS AND INITIAL STAFFING

TABLE 1- LOCATIONS AND INITIAL NUMBERS OF ONSITE PERSONNEL

C.1.4. APPLICABLE DOCUMENTS

C.1.5. READING ROOM MATERIAL

C.2. DESCRIPTION OF GOODS/SERVICES

C.2.1. MANAGEMENT SUPPORT

C.2.1.1. Contractor Oversight C.2.1.2. Transition Management C.2.1.3. Operations Support C.2.1.4. Training Support

C.2.1.4.1. Training Plan C.2.1.4.2. Training Reports

C.2.1.5. Emerging Requirements C.2.1.6. Electronic Interfaces

C.2.2. PASSPORT PROCESSING SUPPORT

C.2.2.1. Workflow from Acceptance to Customer Delivery C.2.2.2. Receipt of Lockbox Applications C.2.2.3. Information Desk/Will Call

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C.2.2.4. Courier Program C.2.2.5. Mail Open/Mail Out C.2.2.6. Image Capture C.2.2.7. Image Review C.2.2.8. Data Entry (Non-lockbox) C.2.2.9. Passport Records Imaging System Management (PRISM) C.2.2.10. Cashier C.2.2.11. Fraud Support C.2.2.12. Potentially Fraudulent Birth Documents (PFBD) C.2.2.13. Bookprint/Cardprint C.2.2.14. Quality Control C.2.2.15. Customer Service C.2.2.16. Passport Book/Card Destruction C.2.2.17. Visa Support

C.2.3. OTHER DIRECT COSTS

C.2.4. TRAVEL

C.3. STAFFING REQUIREMENTS

C.3.1. LABOR CATEGORY LIST

C.3.2. LABOR CATEGORY STRUCTURE

C.3.3. GENERAL REQUIREMENTS FOR POSITIONS

C.3.4. LANGUAGE REQUIREMENTS

C.3.4.1. Language Testing C.3.4.2. Spanish Speaking Labor Category Requirements

C.3.5. LABOR CATEGORY DESCRIPTIONS

C.3.5.1. CONTRACT PROGRAM MANAGER

C.3.5.2. PASSPORT SUPPORT MANAGER

C.3.5.3. ASSISTANT PASSPORT SUPPORT MANAGER

C.3.5.4. SECTION LEADER

C.3.5.5. SUPPORT ASSOCIATE LEVEL I

C.3.5.6. SUPPORT ASSOCIATE LEVEL II

C.3.5.7. SUPPORT ASSOCIATE LEVEL III

C.3.5.8. SUPPORT ASSOCIATE LEVEL IV

C.3.5.9. FRAUD ASSOCIATE LEVEL I

C.3.5.10. FRAUD ASSOCIATE LEVEL II

C.3.5.11. FRAUD RESEARCH ANALYST

C.3.5.12. CASHIER LEVEL I

C.3.5.13. CASHIER LEVEL II

C.3.5.14. OPERATIONS SPECIALIST

C.3.5.15. ADMINISTRATIVE ASSISTANT LEVEL I

C.3.5.16. ADMINISTRATIVE ASSISTANT LEVEL II

C.3.5.17. VISA SUPPORT SPECIALIST

C.3.5.18. VISA COMMUNICATION SPECIALIST

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SECTION D - PACKAGING AND MARKING

D.1 PACKING OF SUPPLIES FOR DOMESTIC SHIPMENT (05/95)

D.2 PACKING LIST(S) (05/95)

SECTION E - INSPECTION AND ACCEPTANCE

E.1 FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

E.2 INSPECTION AND ACCEPTANCE – SERVICES

E.3 INSPECTION AND ACCEPTANCE — FOB DESTINATION

E.4 PERFORMANCE EVALUATIONS

E.5 PERFORMANCE DISINCENTIVES

E.6 CRITICAL PERFORMANCE METRICS

E.7 METHODS OF SURVEILLANCE

E.8 GOVERNMENT QUALITY ASSURANCE PLAN SURVEILLANCE

SECTION F - DELIVERIES OR PERFORMANCE

F.1 FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

F.2 PERIOD OF PERFORMANCE (05/95)

F.3 PLACE OF PERFORMANCE

F.4 TIME OF PERFORMANCE

F.4.1. CENTER WORK HOURS

F.4.2. AGENCY WORK HOURS

F.5 PLACE OF DELIVERY - REPORTS

F.6 CONTRACT DELIVERABLES

F.6.1. DELIVERABLES SCHEDULE

F.6.2. MANAGEMENT PLAN

F.6.3. PROCEDURES MANUALS AND PROCESS WORKFLOWS

F.6.4. MONTHLY STATUS REPORTS AND MANAGEMENT BRIEFINGS

F.6.5. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

F.6.6. INTERNAL CONTROL PROCEDURES AND REPORTING

F.6.7. PHASE-IN AND PHASE-OUT PLANS

F.6.8. DISINCENTIVE PLAN

TABLE 1 - REQUIREMENTS SUITABLE FOR DISINCENTIVES

F.6.9. INVENTORY AND STORAGE REPORT

F.6.10. PRODUCTION REPORTS

F.6.11. SMALL BUSINESS SUBCONTRACTING PLAN

F.7. PERFORMANCE REQUIREMENTS

TABLE 2- PERFORMANCE REQUIREMENTS

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SECTION G - CONTRACT ADMINISTRATION DATA

G.1 CONTRACT ADMINISTRATION DATA

G.2 DOSAR 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

G.3 ORDERING PROCEDURES

G.4 TASK ORDERS

G.5 DOSAR 652.232-70 PAYMENT SCHEDULE AND INVOICE SUBMISSION (FIXED-PRICE) (AUG 1999) (ACQ

STANDARD FORMAT)

G.6 ADDITIONAL INVOICING INSTRUCTIONS

G.7 EQUIPMENT DAMAGED DUE TO LOSS OF HOSTILE FORCE OR PERSONS

SECTION H — SPECIAL CONTRACT REQUIREMENTS

H.1 GOVERNMENT-FURNISHED EQUIPMENT AND SPACE (ON-SITE) (05/95)

H.2 GOVERNMENT-FURNISHED PROPERTY (05/95)

H.3 INSURANCE REQUIREMENTS (05/95

H.3.1 CERTIFICATE OF INSURANCE

H.4 KEY PERSONNEL

H.5 NONPAYMENT FOR UNAUTHORIZED WORK (05/95)

H.6 ORGANIZATIONAL CONFLICT OF INTEREST - GENERAL

H.7 SAFEGUARDING OF INFORMATION (05/95)

H.8 SECURITY REQUIREMENTS (09/99)

H.8.1. ADDITIONAL SECURITY REQUIREMENTS

H.8.2. FACILITY CLEARANCE

H.8.3

H.8.4. SITE ACCESS AND PARKING

H.9 STANDARD OF CONDUCT AT GOVERNMENT INSTALLATIONS

H.10 REMOVAL FROM DUTY

H.11 SMOKE-FREE WORKPLACE NOTICE (05/95)

H.12 TECHNICAL DIRECTION (05/95)

H.13 RESTRICTIONS AGAINST DISCLOSURE

H.14 CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS (05/95)

H.15 CONTRACTOR RESPONSIBILITY

H.16 CONTRACTOR RELATIONSHIPS

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H.17. 652.219-70 DEPARTMENT OF STATE SUBCONTRACTING GOALS (APR 2004)

SECTION I- CONTRACT CLAUSES

I.1. FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I.2. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1) CLAUSES

I.3. CLAUSES INCORPORATED IN FULL TEXT

I.4. FAR 52.215-19 NOTIFICATION OF OWNERSHIP CHANGES (OCT 1997)

I.5. FAR 52.216-18 ORDERING (OCT 1995)

I.6. FAR 52.216-19 ORDER LIMITATIONS (OCT 1995)

I.7. FAR 52.216-22 INDEFINITE QUANTITY (OCT 1995)

I.8. FAR 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I.9. FAR 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I.10. FAR 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 1989)

I.11. FAR 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984)

I.12.FAR 52.222-43 FAIR LABOR STANDARDS ACT AND SERVICE CONTRACT ACT--PRICE ADJUSTMENT MULTIPLE

YEAR AND OPTION CONTRACTS (MAY 1989)

I.12. FAR 52.232-32 PERFORMANCE-BASED PAYMENTS (APR 2012)

I.13. FAR 52.244-6 SUBCONTRACTS FOR COMMERCIAL ITEMS (DEC 2013)

I.14. FAR 52.252-6 AUTHORIZED DEVIATIONS IN CLAUSES (APR 1984)

I.15. DOSAR 652.219-72 DEPARTMENT OF STATE MENTOR-PROTÉGÉ PROGRAM (APR 2004)

I.16. DOSAR 652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (NOV 2011)

I.17. DOSAR 652.243-70 NOTICES (AUG 1999)

I.18. POST AWARD EVALUATION OF CONTRACTOR PERFORMANCE

I.19. DOSAR 652.239-71 SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY RESOURCES

(SEP 2007)

SECTION J - LIST OF ATTACHMENTS

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K.1. ANNUAL REPRESENTATIONS AND CERTIFICATIONS – FAR PROVISION 52.204-8 (JUL 2013)

SECTION L – INSTRUCTIONS, CONDITIONS AND NOTICES TO OFFERORS

L.1 FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

L.2 FAR 52.233-2 SERVICE OF PROTEST (SEP 2006)

L.3 DOSAR 652.206-70 COMPETITION ADVOCATE/OMBUDSMAN (AUG 1999)

L.4 AMENDMENTS TO PROPOSAL

L.5 FINAL PROPOSAL REVISIONS

L.6 EXCEPTIONS AND DEVIATIONS

L.7 COMMUNICATION CONCERNING SOLICITATION

L.8 USE OF NON-GOVERNMENT EVALUATORS

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L.9 PRIME CONTRACTOR RESPONSIBILITIES

L.10 GENERAL INSTRUCTIONS

L.11 READING ROOM MATERIAL

L.12 QUESTIONS REGARDING SOLICITATION

L.13 INDUSTRY DAY

L.14 ORAL PRESENTATIONS (AS NECESSARY FOR INFORMATONAL PURPUSES ONLY)

L.15 RESUMES

L.16 INCURRING COSTS

L.17 RECIEPT OF PROPOSALS

L.17.1 PROPOSAL DUE DATE

L.17.2 DELIVERY ADDRESSES

L.17.3 PROPOSAL PACKAGING AND FORMAT

L.17.3.1 Hard Copies Required L.17.3.2 Soft Copies Required L.17.3.3 Binding and Labeling L.17.3.4 Proprietary Data L.17.3.5 Font, Numbering, and Page Limits L.17.3.6 Foldouts

L.18 VOLUME I – BUSINESS AND COST PROPOSAL INSTRUCTIONS

L.18.1. VOLUME I, TAB A: SF 33, (SIGNED BY THE OFFEROR IN BLOCK 17) AND SIGNED AMENDMENTS

L.18.2. VOLUME I, TAB B: PRICE SCHEDULE

L.18.3. VOLUME I, TAB C: BASIS OF ESTIMATE

L.18.3.1. Mathematical Discrepancies L.18.3.2. Option Periods

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L.18.4. VOLUME I, TAB D: SECTION K, REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS OF

OFFERORS

L.18.5. VOLUME I, TAB E: COMPLIANCE AND EXCEPTIONS

L.18.6. VOLUME I, TAB F: OFFEROR’S CONTACT INFORMATION

L.18.7. VOLUME I, TAB G: LETTER OF RELEASE

L.18.8. VOLUME I, TAB H: FINANCIAL CAPACITY

L.18.9. VOLUME I, TAB I: TERMINATED CONTRACTS

L.18.10. VOLUME I, TAB J: AGREEMENTS

L.18.11. VOLUME I, TAB K: SMALL BUSINESS SUBCONTRACTING PLAN

L.18.12. VOLUME I, TAB L: BENEFITS ASSOCIATED WITH COST CONTROLS

L.19 VOLUME II – TECHNICAL PROPOSAL INSTRUCTIONS

L.19.1 VOLUME II, TAB A: INTRODUCTION

L.19.2 VOLUME II, FACTOR 1- TAB B: MANAGEMENT PLAN

L.19.3 VOLUME II, FACTOR 2- TAB C: TECHNICAL APPROACH

L.19.4 VOLUME II, FACTOR 3- TAB D: HUMAN RESOURCES MANAGEMENT AND KEY PERSONNEL

L.19.5 VOLUME II, FACTOR 4- TAB E: CORPORATE EXPERIENCE

L.19.6 VOLUME II, FACTOR 5- TAB F: PAST PERFORMANCE

L.19.7 VOLUME II, FACTOR 6- TAB G: SMALL BUSINESS SUBCONTRACTING PLAN

L.20 POST AWARD DEBRIEFING

SECTION M – EVALUATION FACTORS FOR AWARD

M.1 PROVISIONS INCORPORATED BY REFERENCE

M.2 BASIS FOR AWARD

M.3 METHOD OF AWARD — AGGREGATE BASIS, ALL ITEMS (05/95)

M.4 EVALUATION FACTORS FOR AWARD

M.4.1 VOLUME II- FACTOR 1: MANAGEMENT PLAN

M.4.2 VOLUME II- FACTOR 2: TECHNICAL APPROACH

M.4.3 VOLUME II- FACTOR 3: HUMAN RESOURCES MANAGEMENT AND KEY PERSONNEL

M.4.4 VOLUME II- FACTOR 4: CORPORATE EXPERIENCE

M.4.5 VOLUME II- FACTOR 5: PAST PERFORMANCE

M.4.6 VOLUME II- FACTOR 6: SMALL BUSINESS SUBCONTRACTING PLAN

M.4.7 VOLUME I- PRICE EVALUATION FACTOR

M.5. AWARD WITHOUT DISCUSSIONS

SECTION B

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SECTION B – SUPPLIES OR SERVICES AND PRICES/COSTS

B.1. PERFORMANCE BASED SERVICES CONTRACT

This is a Performance Based Services contract. All Offerors are encouraged to propose their best pricing solution. The Offerors’ SECTION B must follow the proposal requirements provided in SECTION L. The structure, function, and price of the Offerors’ SECTION B will be evaluated in accordance with the evaluation criteria in SECTION M. The Contractor shall furnish a comprehensive solution to meet the Government’s requirements and deliverables while meeting the performance requirements as set forth in this contract and in all orders issued under this contract.

B.2. CONTRACT TYPE

This is a performance-based requirement in accordance with FAR Subpart 37.6. The performance standards are prescribed in SECTION C. The Government anticipates awarding a single Indefinite Delivery Indefinite Quantity (IDIQ) Labor Hour type contract with Cost- Reimbursable (CR) CLINs for Government approved travel, training, and other direct costs (ODCs). Task Orders may be issued as needed. All products and services necessary to provide a comprehensive solution at the Task Order level that are within scope are available to procure under this contract.

B.3 MINIMUM AND MAXIMUM CONTRACT QUANTITIES - INDEFINITE

QUANTITY CONTRACT (05/95)

a) The FAR 52.216-22 "Indefinite Quantity," the minimum for this indefinite quantity contract shall be as set forth below.

If this contract contains options, the minimum for each option shall apply separately and independent to that option.

Dollars

Base Year $1,000,000.00 Option Year One $1,000,000.00 Option Year Two $1,000,000.00 Option Year Three $1,000,000.00 Option Year Four $1,000,000.00

(b) The maximum for this indefinite quantity-contract (including options) shall be any quantity or combination of services and/or supplies (reports) equal to the maximum for the Passport Offices and locations in various cities estimated at approximately $385,000,000.

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B.4. CONTRACT TERM

The period of performance of this contract shall include a base year period of twelve (12) months from date of contract award, and up to four (4) additional twelve (12) month option year periods.

The effective date will be the date of contract award.

Contract Base Period: (To Be Determined after Contract Award) Contract Option Year One: (To Be Determined after Contract Award) Contract Option Year Two: (To Be Determined after Contract Award) Contract Option Year Period: (To Be Determined after Contract Award) Contract Option Year Four: (To Be Determined after Contract Award)

B.5. CONTRACT STRUCTURE

B.5.1 CONTRACT LINE ITEMS AND SUBLINES

The Contractor shall provide the necessary personnel to perform the processes required by each Contract Line Item Number (CLIN) for the tasks described in with SECTION C. Subline items (SUB-CLINs) are alpha-numerically structured to identify destinations for identical items, which may not be not identically priced. Delivery schedules shall be established for each SUB-CLIN not each CLIN. The Offeror’s cost proposal/Basis of Estimate (BOE) shall show the proposed labor category and the corresponding hourly rate by SUB-CLIN.

B.5.1.1. CLIN X001 – LABOR

The Passport Support Operations CLIN is a LH, indefinite delivery-indefinite quantity to be supported by time sheets electronically by the USG representative to whom the support was provided, and is billable at the end of the billing period during which the support was provided.

Invoicing for activities under this CLIN shall specify to which SUB-CLIN the hours of support were provided in addition to the Labor Categories, corresponding hours, and personnel names that provided the support during the billing period.

B.5.1.2. CLIN X002 - OTHER DIRECT COSTS (ODCS)

ODCs as described in this solicitation shall be billed to this CLIN on a Cost Reimbursable (CR) basis. All fees associated with language testing and fuel for government furnished vehicles that are within the scope of the contract are available under this CLIN.

ODC Handling Rates are not allowed on travel.

B.5.1.3. CLIN X003 - TRAVEL

Travel as described in this solicitation shall be billed to this CLIN on a Cost Reimbursable (CR) basis. Handling markup on travel is not allowable. No Handling Rates shall be applied to any travel cost. Profit shall not be applied to travel costs and is not allowable under this contract. If

RFP SAQMMA14R0163, Amendment 5 Page 11 pre-authorized, the Contractor will be reimbursed the actual costs for travel. Travel costs must be specifically authorized by the Government in order to be reimbursed. Travel insurance, per-diem, accommodations, and other approved travel costs may be approved for reimbursed by the Government.

B.5.1.4. CLIN X004 - ADDITIONAL OPERATIONAL SUPPORT

CA/PPT is occasionally asked to respond on short notice to urgent events and unforeseen requirements, such as opening a new Passport Agency/Center or adding an additional Labor Category under the existing scope of this contract. The Government reserves the right to exercise this additional CLIN in the event of an additional operational support requirement.

Additional operational support shall be billed under this LH type CLIN. The Government anticipates issuing individual task orders on an ad-hoc basis to request work under these CLINs.

These CLINs will be activated only when an additional requirement is realized.

Additional requirements will be addressed on a Labor Hour basis with a mutually agreed ceiling per requirement. New requirements that result in long-term tasking or modifications to other tasks will also be ordered on a Labor Hour basis.

B.5.1.5. CLIN X005 - TRAINING SUPPORT

Training support shall be billed under this Cost Reimbursable type CLIN. The Contractor shall develop and provide cost reimbursable training support for contract specific functions as described in PWS SECTION C.2.1.4. Training must be directly related to and required for performance of this contract, and approved by the Government Technical Monitor (GTM) of the facility location and authorized by the Contracting Officer's Representative (COR) for this contract.

Upon contract award, the Contractor will be provided the current operating procedures and processes. A training task order will be issued for the purposes of new personnel training and revised/updated procedures. For purposes of the proposal, the Contractor will utilize the labor categories provided to develop training: Assistant Passport Support Manager and Section Leader.

The Contractor will show the corresponding labor rate for each labor category. When a new training task order is issued, the Contractor shall provide a full justification of costs to support a comprehensive training solution. All materials developed under this CLIN will be property of the U.S. Government and provided as a deliverable in accordance with SECTION F.

B.6. SUPPLIES/SERVICES

Offerors shall complete the Performance-Based Contract Labor Hours level of effort per contract period omitting the CLINS not applicable (N/A) and CLINS to be established (TBE) after contract award:

BASE YEAR ESTIMATED COST

CLIN 0001 – Passport Support Operations $________________

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CLIN 0002 – Other Direct Costs. Not to Exceed (NTE) $200,000

CLIN 0003 – Travel. NTE $50,000

CLIN 0004 – Additional Operational Support. NTE $100,000

CLIN 0005 – Training Support. NTE $250,000

TOTAL ESTIMATED COST FOR BASE YEAR $______________

OPTION YEAR ONE ESTIMATED COST

CLIN 1001 – Passport Support Operations $_______________

CLIN 1002 – Other Direct Costs. NTE $200,000

CLIN 1003 – Travel. NTE $50,000

CLIN 1004 – Additional Operational Support. NTE $100,000

CLIN 1005 – Training Support. NTE $250,000

TOTAL ESTIMATED COST FOR OPTION YEAR ONE $______________

OPTION YEAR TWO ESTIMATED COST

CLIN 2001 – Passport Support Operations $_______________

CLIN 2002 – Other Direct Costs. NTE $200,000

CLIN 2003 – Travel. NTE $50,000

CLIN 2004 – Additional Operational Support. NTE $100,000

CLIN 2005 – Training Support. NTE $250,000

TOTAL ESTIMATED COST FOR OPTION YEAR TWO $______________

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OPTION YEAR THREE ESTIMATED COST

CLIN 3001 – Passport Support Operations $_______________

CLIN 3002 – Other Direct Costs. NTE $200,000

CLIN 3003 – Travel. NTE $50,000

CLIN 3004 – Additional Operational Support. NTE $100,000

CLIN 3005 – Training Support. NTE $250,000

TOTAL ESTIMATED COST FOR OPTION YEAR THREE $______________

OPTION YEAR FOUR ESTIMATED COST

CLIN 4001 – Passport Support Operations $_______________

CLIN 4002 – Other Direct Costs. NTE $200,000

CLIN 4003 – Travel. NTE $50,000

CLIN 4004 – Additional Operational Support. NTE $100,000

CLIN 4005 – Training Support. NTE $250,000

TOTAL ESTIMATED COST FOR OPTION YEAR FOUR $______________

TOTAL CONTRACT VALUE ESTIMATED COST

CLIN 0001 through 4001 – Passport Support Operations $_______________

CLIN 0002 through 4002 – Other Direct Costs $1,000,000

CLIN 0003 through 4003 – Travel $250,000

CLIN 0004 through 4004 – Additional Operational Support $500,000

CLIN 0005 through 4005 – Training Support $1,250,000

TOTAL ESTIMATED CONTRACT VALUE $______________

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In all cases, the sum of the estimated hours provided by the Government in Section B, Attachment A- Price/Cost for all the labor categories in a CLIN shall total the estimate above for the base year plus four (4) option year periods.

B.7. PRICE/COST SCHEDULE

Offerors shall complete Cost Schedule Attachment A and submit as part of its Business/Cost Proposal. Offerors shall complete the Cost Schedule reflecting fully burdened unit and total prices, for each CLIN/SUB-CLIN. Subcontractors must submit sealed bids to the PRIME and the PRIME submits them with their proposal. The Labor Category rates and any subsequent rates proposed in response to additional task order requests must be fully burdened direct rates inclusive of, and separately reflected by type/category in the cost roll-up, all labor and material costs, burdens, OH, G&A, any other direct costs, and profit. All orders awarded must include Labor Category rates which are equal to or lower than the rates proposed in response to this solicitation.

The ceiling price for each CLIN is the unit price multiplied by twelve (12) months.

FAILURE TO PROPOSE TOTAL PRICES, AND SEPARATE COST TYPES/CATEGORIES

USED TO ARRIVE AT BURDENED TOTALS, FOR ALL CLINS, ALL LABOR

CATEGORIES, AND FOR ALL CONTRACT PERIODS UNDER EVERY CLIN SHALL

RESULT IN ELIMINATION FROM CONSIDERATION OF THE OFFER.

TOTAL ESTIMATED COST FOR BASE YEAR $______________

TOTAL ESTIMATED COST FOR OPTION YEAR ONE $______________

TOTAL ESTIMATED COST FOR OPTION YEAR TWO $______________

TOTAL ESTIMATED COST FOR OPTION YEAR THREE $______________

TOTAL ESTIMATED COST FOR OPTION YEAR FOUR $______________

TOTAL ESTIMATED COST FOR BASE AND ALL OPTION YEARS $______________

B.8. TRAVEL COSTS (TIME-AND-MATERIALS/LABOR-HOUR)

a. Except as otherwise provided herein, the Contractor shall be reimbursed for its reasonable actual travel costs in accordance with its usual accounting practices consistent with FAR Subpart 31.2, specifically FAR 31.205-46. Travel must be directly related to and required for performance of this contract, and approved by the Government Technical Monitor (GTM) of the facility location and authorized by the Contracting Officer's Representative (COR) for this contract. In no event shall costs associated with employee commuting be reimbursable as a direct cost under this contract.

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b. Travel costs shall not be burdened with any indirect costs unless specifically allowable in accordance with the Contractor's usual accounting practices consistent with FAR Subpart

31.2. In no event shall travel costs be burdened with fee/profit.

c. The Contractor shall include a breakout of all authorized travel expenses as an attachment to invoices. Administrative support (coordination of travel arrangements, etc.) will be the responsibility of the Contractor.

d. Should any Contractor personnel be requested to perform in any area which has been determined by the Department of State to be a hazardous duty area, hazardous duty premium pay will be payable at the same rate as would be given to Department of State direct hire employees pursuant to Chapter 650 of the U.S. Department of State Standardized Regulations (Government Civilians, Foreign Areas). Each employee will be notified upon arrival at any hazardous duty area of the applicable rates, terms and conditions at the time of performance. Hazardous duty premium pay shall not be burdened with any indirect costs (e.g., overhead, G&A) or fee/profit.

e. When local travel between the Contractor employee's regular place of performance and other locations is specifically authorized by the COR, transportation expenses shall be allowable costs under this contract. For the purposes of this clause, local travel means travel within a 50 mile radius of the Contractor employee's regular place of performance and does not include daily commuting or associated costs.

f. For travel where use of a personal automobile has been specifically authorized by the

COR, reimbursement shall be computed on the basis of actual miles traveled from starting point to destination. Other related miscellaneous expenses, such as tolls and parking fees, incurred in the performance of tasks authorized under this contract, will be reimbursed. Car rentals require advance approval by the COR and will be authorized only when consistent with good business practice. Allowable costs shall not exceed the actual cost of renting a compact automobile (a maximum of one for five Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent COR approval is obtained.

B.9. INDIRECT COST RATES

For cost estimation purposes, provisional billing rates approved by the Defense Contract Audit Agency (DCAA) may be applied to estimated costs to determine total estimated cost. Final annual indirect cost rate(s) and the appropriate bases shall be established in accordance with Subpart 42.7 of the Federal Acquisition Regulation (FAR) in effect for the period covered by the indirect cost rate proposal. Until final annual indirect cost rate(s) are established for any period, the Government will reimburse the contractor at billing rates established by DCAA.

B.10 PROVISIONAL BILLING INDIRECT COST RATES

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a) This section applies to cost-reimbursement arrangements (i.e., task orders or line items in a task order), materials portion of time-and-materials arrangements, and progress payments based on costs under fixed-price arrangements.

b) The following table displays the negotiated provisional billing indirect cost rates (See RFP Attachment A- Price/Cost):

Indirect Cost Rate Description

Negotiated Provisional

Billing Indirect Cost

Rate

Allocation Base

Contractor Fiscal

Year Period

1)

2)

c) The Contractor may recover, if consistent with FAR Part 31 and the Contractor’s disclosed cost accounting practices, allowable indirect costs.

d) Only the Contractor's indirect cost rates are identified above.

e) The Contractor shall be reimbursed:

1. only the indirect cost rate descriptions identified in the table unless prior written approval was obtained by the Contractor’s cognizant Federal agency official; and

2. at the negotiated provisional billing indirect cost rates until revised billing indirect cost rates or final indirect cost rates have been established by the Contractor’s

3. cognizant Federal agency official.

f) If any revised billing indirect cost rate or final indirect cost rate(s) established by the Contractor’s cognizant Federal agency official exceeds this contract’s respective ceiling indirect cost rate (see Section B.9 through B.10), the Contractor shall be reimbursed at the contract’s ceiling indirect cost rate.

g) The Contractor shall make no change to its disclosed method of classifying or allocating indirect costs without the prior written approval of the Contractor’s cognizant Federal agency official.

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h) The Contractor’s fiscal year period is the period used by the Contractor for cost accounting purposes.

B.11 TRAVEL COSTS

a) Travel under this contract is defined as Contractor air and ground transportation, lodging, meals and incidental expenses, and passport/visa costs.

b) Travel costs shall be allocated to CLIN 0003 through 4003.

c) Except as otherwise provided herein, the Contractor shall be paid its allowable travel costs in accordance with FAR 31.205-46 (Travel Costs).

d) Travel costs are authorized only for travel beyond a 50-miles’ radius of the Contractor employee’s local place of performance (official duty station) whenever work is required to be accomplished at a remote work site.

e) No travel costs (or associated labor time during travel) shall be allowable for work performed at a Contractor’s local office or any other work site within a 50-miles’ radius of the Contractor employee’s local place of performance (official duty station).

f) No travel costs (or associated labor time during travel) shall be allowable for telecommuting beyond (or within) a 50-miles’ radius of the Contractor’s local place of performance (official duty station).

g) Costs when using a privately owned vehicle (POV) for official travel are allowable provided that such costs do not exceed costs that would have resulted from use of other reasonable transportation methods (e.g., taxi, airplane, train). Reasonable associated costs, such as tolls and parking fees, are also generally allowable.

h) When traveling in a POV for official travel, the Contractor shall be paid mileage costs at a rate that does not exceed the POV mileage rate established by the Internal Revenue Service.

i) Costs for car rentals for official travel are allowable pursuant to the following:

1. such rentals are consistent with good business practice;

2. such costs do not exceed costs that would have resulted from use of other reasonable transportation methods (e.g., taxi, airplane, train); and

3. such costs do not exceed the actual cost of renting a compact automobile (maximum of one automobile for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and Contracting Officer approval is obtained.

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4. Reasonable associated costs, such as tolls and parking fees, are also generally allowable.

j) The Government will reimburse the Contractor, under the applicable Travel CLIN, for each Contractor employee’s travel time to or from authorized work locations as long as the following are met:

1. Payment of travel time described herein is in accordance with the Contractor’s established travel policy.

2. For travel to/from the United States' outlying areas and outside the United States, travel time begins no earlier than three (3) hours prior to the scheduled departure time and concludes upon arrival to the initial destination point (e.g., airport) at the place of performance.

3. United States' outlying areas are American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and Virgin Islands of the United States.

4. “United States” means the 50 States plus the District of Columbia.

5. For travel inside the United States, travel time begins no earlier than two (2) hours prior to the scheduled departure time and concludes upon arrival to the initial destination point (e.g., airport) at the place of performance.

6. The Government will not pay for a Contractor employee's time spent in layovers that are for the convenience of the Contractor employee or Contractor.

7. The Government will not pay more than eight (8) hours per day per Contractor employee for travel time when the employee is traveling inside the United States.

8. The Government will not pay more than 12 hours per day per Contractor employee for travel time when the employee is traveling to/from the United States’ outlying areas and outside the United States.

9. The Government will not pay for a Contractor employee's travel time that is outside the employee’s regular working hours during the employee's normal workweek. A normal workweek is defined, generally, as 40 hours per week.

10. The Government will not pay for a Contractor employee more than the number of hours in the employee's normal workweek. “Number of hours” includes productive time hours, travel time hours, and paid time off hours (e.g., sick, vacation, holiday).

11. “Productive time hours” consist of hours that, other than travel time hours, directly benefit the contract.

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12. Exceptions must be authorized in advance and in writing by the Contracting Officer.

k) After task order award under a cost-reimbursement arrangement or the materials portion of a time-and-materials arrangement, travel must be authorized in advance by the Contracting Officer’s Representative or Government Technical Monitor.

l) The following items concern passports and visas:

1. The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have a current and valid U.S. passport.

2. The Contractor shall be responsible for obtaining any visas required for travel to foreign countries under this contract.

3. The Contractor’s costs for obtaining and maintaining passports and/or visas will be generally allowable, but the Contractor shall pro-rate equitably such costs if they will benefit cost objectives (e.g., contracts) other than this cost objective.

4. The Government will not reimburse the Contractor for travel expenses when travel is cancelled or modified as a result of the Contractor’s failure to obtain a visa.

5. The Government will not reimburse the Contractor for the use of private visa procurement services provided by a third party.

m) Costs for travel that has been modified or cancelled are not allowable unless such modification or cancellation was caused by the Government or otherwise exceeded the control of the Contractor.

n) If work under this contract will be performed at the Government site at the Department of State main building, 21st and Virginia Avenue, NW, Washington, DC 20520, or other State Annexes in the metropolitan Washington, DC area, daily commuting time and expenses between the Department of State site and some other location, such as a home office, shall not be allowable under this contract. However, commuting time and expenses between the Department of State site and some other location, such as a home office, shall be allowable when performing occasional official business (e.g., to attend a meeting at the Department of State site).

o) Pursuant to FAR 47.402, 47.403, and the Fly America Act, the Contractor shall use a U.S.-flag air carrier service unless specific conditions exist. If such conditions exist under a fixed-price arrangement (i.e., task order or line item in a task order), the Contractor shall submit with its task order proposal a memorandum explaining why it does not intend to use a U.S.-flag air carrier service. Inclusion of such costs in the awarded fixed-price is contingent upon Government acceptance of such explanation.

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If such conditions exist under arrangements when payment is made based on actual costs incurred (e.g., cost-reimbursement arrangements, materials portion of time-and-materials arrangements, and progress payments based on costs under fixed-price arrangements), the Contractor shall submit with its voucher a memorandum explaining why it did not use a U.S.-flag air carrier service. Reimbursement is contingent upon Government acceptance of charges.

B.12 OVERTIME

a) The Offeror shall propose overtime rates in LABOR CLIN X001 for each labor category in

Section B, Attachment A- Price/Cost (Tab 5.0-Base Year through 5.4-Option Year 4, Column W).

b) Overtime is defined as time worked in excess of the number of hours in a normal workweek.

c) “Number of hours” includes productive time hours, travel time hours, and paid time off hours

(e.g., sick, vacation, holiday).

d) “Productive time hours” consist of hours that, other than travel time hours, directly benefit the contract.

e) “Travel time hours” consist of hours spent by the employee traveling to or from authorized work locations.

f) A normal workweek is defined in Section B.11(j)9.

g) Payment for overtime must be authorized in writing by the Contracting Officer and prior to the employee performing any overtime.

h) Payment for overtime must not conflict with any Contractor uncompensated overtime policy or practice.

i) For fixed-price arrangements (i.e., task orders or line items in a task order), the Government will not pay for overtime.

j) For cost-reimbursement arrangements and the materials portion of time-and-materials arrangements, any Government payment for Contractor employee overtime will be made at the actual incurred hourly labor rate that the Contractor pays the Contracting Officer-authorized employee and determined allowable by the Contracting Officer. Such payment will be based on law, regulation, and Contractor policy or practice.

k) For labor-hour arrangements any Government payment for Contracting Officer-authorized-employee overtime will be made at the labor rates negotiated in the task order for work performed in excess of a normal workweek.

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l) A Contracting Officer-authorized employee is a Contractor employee who has been granted permission by the Contracting Officer to work overtime.

m) The Government generally discourages overtime, so the Contractor agrees to use its best efforts to avoid (and when applicable, control) overtime.

B.13 DATA OTHER THAN CERTIFIED COST OR PRICING DATA

The Government did not require and rely upon certified cost or pricing data, as described in FAR Subpart 15.4, for award of the contract because adequate price competition had been obtained.

Instead, where applicable, the Government required and relied upon data other than certified cost or pricing data.

(End of SECTION B)

SECTION C

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SECTION C- DESCRIPTION/SPECIFICATIONS/STATEMENT OF

WORK

C.1. SCOPE OF SERVICES

The Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (PPT), is seeking a highly qualified contractor to provide comprehensive onsite management, administration, and processing support at three (3) Passport Centers, and twenty four (24) Passport Agencies nationwide. Both initial and renewal of passport books/card applications are processed under this contract. The scope includes all quality reviews to ensure that standards of quality of the finished Passport books/cards are maintained. Additional processing sites or other emerging requirements may be added in the future, which may require procurement, production, operation, systems evaluation, and other types of support.

A facility clearance at the minimum of SECRET level is required to perform work on this contract. The Contractor shall conform to Government requirements to vigilantly safeguard against fraudulent activities in the production of a passport book/card and in all other phases of the operations performed under this contract. The Contractor shall strictly adhere to Privacy Act regulations and PPT Internal Controls Guidelines during the performance of this contract.

C.1.1. BACKGROUND

Each year millions of Passport Books and Cards are issued to U.S. Citizens worldwide. The number of Passports issued has increased over the past five Fiscal Years (FYs). Totals for the past two FYs are:

• 12,613,153 million Passports (including 1,173,092 Passport cards) in FY 2011

• 13,125,829 million Passports (including 1,300,145 Passport cards) in FY 2012

• 13.500,000 million products (including 1.400,000 million passport cards) in FY 2013

• Projections are 13 million and 12.5 million products respectively for FY2014 and FY2015

A chief responsibility of CA is to carry out the Secretary of State’s authority to issue passports.

CA/PPT is responsible for issuing passports to eligible U.S. citizens who apply. CA/PPT manages a network of domestic Passport Centers and Agencies located throughout the United States to carry out this responsibility. Passport Centers and Agencies accept, examine, adjudicate, process passport applications and verify accompanying documents of citizenship;

issue passports to those determined to be U.S. citizens or nationals and are otherwise qualified;

and amend, extend, and validate passports in accordance with Title 22 of the Code of Federal Regulations (CFR). The Passport Centers and Agencies perform quality control, process Passport books/cards and evidence, and operate information desks and service counters to serve Passport Center and Agency customers. Also, some Passport Centers and Agencies support passport production for overseas embassies.

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Note that several additional Passport Centers, namely Tucson Processing Center (TPC) and Arizona Processing Center (APC), which are not supported under this contract, strictly scan documents, print, and mail Passports to applicants or back to the Centers and Agencies in order for them to distribute to customers. The National Passport Information Center (NPIC) is also unrelated to this contract and fields most general customer inquiries.

C.1.2. OBJECTIVE

The objective of this procurement is to engage a highly qualified Contractor to provide support services nationwide. The Government is seeking a Contractor with substantial experience, depth of resources, and proven management practices in operating performance-based processing facilities of the scope and scale of this contract. The Contractor must be able to handle changing priorities and workload while meeting schedules for routine work, and to identify and introduce process and system innovations and best practices. All of the work must be performed in accordance with the highest quality standards and to the satisfaction of PPT management and customers.

The PPT Mission Statement and three common goals for service standards for our customers at our service locations are listed below:

PPT Mission Statement The Department of State will issue to U.S. citizens secure travel documents while providing the highest level of customer service, professionalism, and integrity.

Service Standards

• We will provide service in a courteous, professional manner

• We will always try to meet your travel needs

• You have the right to speak with management if you are not satisfied with the service you have received

C.1.3. SERVICE LOCATIONS AND INITIAL STAFFING

The Contractor shall provide on-site personnel at the Agencies/Centers listed in Table 1 below the base period staffing level totals 1,261. The staffing levels, labor categories, and hours by Subordinate Contract Line Item (SUBCLIN) for each contract period are provided in Request for Proposal (RFP) SECTION B, Attachment A- Price/Cost. Each Agency/Center is assigned a SUBCLIN. SUBCLINs are established for the purposes of administrative traceability; the primary Contract Line Item (CLIN) for Labor will be used to obligate funds during contract performance. Labor Category descriptions are provided in PWS Section C.3., Staffing Requirements.

The quantities in RFP SECTION B, Attachment A- Price/Cost, Pricing Tables, reflect the Government’s best judgment based on assumptions of future workload, technological systems changes, and other uncertainties. Ongoing uncertainties with regard to delivery of new

RFP SAQMMA14R0163, Amendment 5 Page 24 technological systems may impact the initial quantities. For passport application processing, the number of employees shall be determined on a site-by-site basis, due to the variances in workload among the individual passport Agencies/Centers, as well as the fluctuations in workload caused by seasonal demand and other influences or trends affecting increases or decreases in production requirements. The number of passports the Agencies/Centers produce varies significantly according to regional responsibility, size of staff, and workload transfers, as well as a host of other reasons and may range between 90,000 to over 2 million in issuance annually at any given location. In addition, the possible attrition of long-term Government employees performing similar duties and functions may affect the need for additional contractor staff. Future workload increases or decreases may also affect the level of staff required to complete the work. If the need arises, the Government will work with the Contractor to adjust the level of effort required by this contract.

TABLE 1- LOCATIONS AND INITIAL NUMBERS OF ONSITE PERSONNEL

Agency/Center Location Estimated On-site Support Personnel

Atlanta Passport Agency Atlanta, GA 24 Boston Passport Agency Boston, MA 17 Buffalo Passport Agency Buffalo, NY 12 Charleston Passport Center Charleston, SC 196 Chicago Passport Agency Chicago, IL 37 Colorado Passport Agency Aurora, CO 18 Connecticut Passport Agency Norwalk, CT 27 Dallas Passport Agency Dallas, TX 18 Detroit Passport Agency Detroit, MI 22 El Paso Passport Agency El Paso, TX 22 Honolulu Passport Agency Honolulu, HI 16 Houston Passport Agency Houston, TX 50 Los Angeles Passport Agency Los Angeles, CA 24 Miami Passport Agency Miami, FL 35 Minneapolis Passport Agency Minneapolis, MN 16 National Passport Center Portsmouth, NH 397 New Orleans Passport Agency New Orleans, LA 62 New York Passport Agency New York, NY 16 Philadelphia Passport Agency Philadelphia, PA 25 San Diego Passport Agency San Diego, CA 16 San Francisco Passport Agency San Francisco, CA 27 San Juan Passport Agency San Juan, PR 15 http://travel.state.gov/passport/npic/agencies/agencies_5446.html http://travel.state.gov/passport/npic/agencies/agencies_904.html http://travel.state.gov/passport/npic/agencies/agencies_904.html http://travel.state.gov/passport/npic/agencies/agencies_5149.html http://travel.state.gov/passport/npic/agencies/agencies_5149.html http://travel.state.gov/passport/npic/agencies/agencies_905.html http://travel.state.gov/passport/npic/agencies/agencies_905.html http://travel.state.gov/passport/npic/agencies/agencies_2684.html http://travel.state.gov/passport/npic/agencies/agencies_2684.html http://travel.state.gov/passport/npic/agencies/agencies_906.html http://travel.state.gov/passport/npic/agencies/agencies_906.html http://travel.state.gov/passport/npic/agencies/agencies_4531.html http://travel.state.gov/passport/npic/agencies/agencies_4531.html http://travel.state.gov/passport/npic/agencies/agencies_4451.html http://travel.state.gov/passport/npic/agencies/agencies_4451.html http://travel.state.gov/passport/npic/agencies/agencies_5395.html http://travel.state.gov/passport/npic/agencies/agencies_907.html http://travel.state.gov/passport/npic/agencies/agencies_908.html http://travel.state.gov/passport/npic/agencies/agencies_908.html http://travel.state.gov/passport/npic/agencies/agencies_909.html http://travel.state.gov/passport/npic/agencies/agencies_910.html http://travel.state.gov/passport/npic/agencies/agencies_910.html http://travel.state.gov/passport/npic/agencies/agencies_4503.html http://travel.state.gov/passport/npic/agencies/agencies_4503.html http://travel.state.gov/passport/npic/agencies/agencies_5150.html http://travel.state.gov/passport/npic/agencies/agencies_5150.html http://travel.state.gov/passport/npic/agencies/agencies_911.html http://travel.state.gov/passport/npic/agencies/agencies_911.html http://travel.state.gov/passport/npic/agencies/agencies_912.html http://travel.state.gov/passport/npic/agencies/agencies_912.html http://travel.state.gov/passport/npic/agencies/agencies_899.html http://travel.state.gov/passport/npic/agencies/agencies_899.html http://travel.state.gov/passport/npic/agencies/agencies_5393.html http://travel.state.gov/passport/npic/agencies/agencies_5393.html http://travel.state.gov/passport/npic/agencies/agencies_900.html

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Agency/Center Location Estimated On-site Support Personnel

Seattle Passport Agency Seattle, WA 39

Special Issuance Agency (Diplomatic, Official, and No-Fee Passports)

Washington, DC 49

Vermont Passport Agency St. Albans, VT 14 Washington Passport Agency Washington, DC 45 Western Passport Center Tucson, AZ 22

Contract Total: 1261

C.1.4. APPLICABLE DOCUMENTS

The Contractor shall adhere to and implement the CA standards set forth in the publications and manuals listed in this section. The following DOS publications contain Consular Affairs Policy Procedures:

1. Foreign Affairs Manual (FAM) (as applicable)

2. Foreign Affairs Handbook (FAH) (as applicable)

3. PPT Internal Controls Guide for Employees

4. The Department of State Standards of Conduct by the Office of Inspector General

5. All Standard Operating Procedures (SOPs) approved by DOS

The Contractor will adhere to all current information on the CA Intranet Site, following the most current information for policies, procedures, and processes as available. Finally, the Contractor shall document, implement, and monitor compliance with its own internal standards and policies.

C.1.5. READING ROOM MATERIAL

A list of Reading Room Material is provided in SECTION L.11.

C.2. DESCRIPTION OF GOODS/SERVICES

The Contractor shall perform the work described in this Section and shall include this effort in the proposed price, and Labor Rates, for each CLIN for the base year and four option years.

The Contractor shall fully staff this contract based on the Government’s needs and according to the seasonal workload requirements of Passport services. Passport Centers currently issue 5,000 to 40,000 passports daily. Passport Agencies currently issue from 100 to 6,000 passports daily.

Staffing patterns will be adjusted seasonally to efficiently meet the quality standards and output http://travel.state.gov/passport/npic/agencies/agencies_901.html http://travel.state.gov/passport/npic/agencies/agencies_901.html http://travel.state.gov/passport/npic/agencies/agencies_903.html http://travel.state.gov/passport/npic/agencies/agencies_903.html http://travel.state.gov/passport/npic/agencies/agencies_5345.html http://travel.state.gov/passport/npic/agencies/agencies_5345.html http://travel.state.gov/passport/npic/agencies/agencies_902.html http://travel.state.gov/passport/npic/agencies/agencies_902.html http://travel.state.gov/passport/npic/agencies/agencies_4573.html http://travel.state.gov/passport/npic/agencies/agencies_4573.html

RFP SAQMMA14R0163, Amendment 5 Page 26 needs of the Government. The Contractor shall make seasonal surge staffing adjustments and provide up to 20 hours daily coverage as specified by DOS.

The Contractor is responsible for all functions of Passport processing except those duties designated by DOS as inherently Governmental, which must be performed by Government employees.

C.2.1. MANAGEMENT SUPPORT

The Contractor shall provide management support to assist with the development and maintenance of project plans and schedules, review of project plans/criteria, implementation, and support the oversight of the Passport locations nationwide.

C.2.1.1. CONTRACTOR OVERSIGHT

The Contractor shall ensure full oversight and supervision over all contract staff. The Contractor shall take measures to address the management challenges of meeting performance requirements for the fluctuating workloads. The Contractor shall take measures to ensure quality control over deliverables and processes within the scope of this contract.

The Contractor shall ensure a safe and productive work environment for the Contract staff, taking reasonable precautions to prevent injuries, and shall report injuries immediately. The Contractor shall provide management support to ensure compliance with all applicable laws, regulations and codes including but not limited to the Contractor’s obligations as an employer with regard to health and…