RSC013736_GDC030_-_Contract_REV.pdf

Index No.: GDC030

Eff. Date: 07/01/25

STATE OF OHIO

DEPARTMENT OF ADMINISTRATIVE SERVICES

GENERAL SERVICES DIVISION

OFFICE OF PROCUREMENT SERVICES

4200 SURFACE ROAD, COLUMBUS, OH 43228-1395

MANDATORY USE CONTRACT FOR: MANAGED SERVICES PROVIDER FOR NON-IT STAFF AUGMENTATION

SERVICES

CONTRACT NUMBER: RSC013736 EFFECTIVE DATES: 10/29/23 TO 06/30/25

* Renewal through 06/30/27

The Department of Administrative Services has accepted Proposals submitted in response to Request for Proposal (RFP) No.

SRC5969 that opened on 12/21/22. The evaluation of the Proposal responses has been completed. The Offeror listed herein has been determined to be the highest ranking Offeror and has been awarded a Contract for the services listed. The respective Proposal response including, Contract Terms & Conditions, any Proposal amendment, special Contract Terms & Conditions, specifications, pricing schedules and any attachments incorporated by reference and accepted by DAS become a part of this Services Contract.

This Requirements Contract is effective beginning and ending on the dates noted above unless, prior to the expiration date, the Contract is renewed, terminated, or cancelled in accordance with the Contract Terms and Conditions.

This Requirements Contract is available to the State Agencies, and Cooperative Purchasing Program Members, as applicable.

The agency is eligible to make purchases of the contracted services in any amount and at any time as determined by the agency. The State makes no representation or guarantee that department will purchase the volume of services as advertised in the Request for Proposal.

This Requirements Contract and any Amendments thereto are available from the DAS Web site at the following address:

https://procure.ohio.gov/

*Denotes a 24 month renewal, per amendment 9.

Eff. Date: 06/11/24

MUTUALLY AGREED UPON CLARIFICATIONS / MODIFICATIONS TO THE RFP

Attachment 1_Sample Justification Attachment 2_Client Business Review Reporting Attachment 3_Implementation Timeline and Project Plan GDC030 - Clarifications & Negotiations

EFFECTIVE 05/01/24:

LEGACY RESOURCES – The Contractor will transition previous Resources into their program at the rates defined by DAS.

DOCUMENTING OVER TIER 3 RESOURCES - The Contractor must maintain a complete master list of all Resources over tier 3 for their respective position. This list must be provided to DAS upon request as well as provided to DAS when a new over tier 3 request is approved by DAS. At a minimum, the list must include the Agency in which the Resource provides services, the current Bill Rate for the Resource, the current tier 3 rate for the position in which they hold, and the Resource’s identifying information. Additional information/modifications must be provided to DAS upon request.

NEW REQUESTS OVER TIER 3. - Any request (for example: a job posting, a pay increase, or the onboarding of Resource(s)) the Contractor receives that affects a price that does or will exceed tier 3 for the respective position, the Contractor must reach out to DAS for written approval to exceed tier 3. DAS reserves the right to accept or deny the rate for any reason. The Contractor must provide any documentation and/or information requested by DAS to accompany the request.

RATE-LESS POSTINGS. The Contractor, with the approval of DAS and the ordering Agency, may post any position(s) currently on the rate card without a tier/rate associated with the posting. The posting must still follow the other terms and conditions of the contract. The State reserves the right to reject any candidate if the State, at its sole discretion, determines that the price is excessive in nature. Once a Resource is found and onboarded into the program, the Resource will be added to a running list of all Resources over tier 3 for their position and provided to DAS.

OVER TIER 3 NOTIFICATIONS. Annually, the Contractor must reach out to Agencies with Resources currently in the program over the tier 3 rate for their respective positions and inform them that they have Resources currently over the tier 3 rate to give the Agency an opportunity to determine if the position should be backfilled.

“TRAVEL” RATES. In addition to the tiered rates on the rate card, the Contractor may solicit “travel” positions with rates specifically designed to fill these types of positions. The rates associated with travel positions are subject to the terms and conditions of the contract, including items relating to increases and approvals. The “travel” rates may not be used for posit ions that are not in a “travel” compacity. The Contractor must take reasonable steps to ensure that the travel rates are used appropriately.

*EFFECTIVE 07/01/24:

RSC013736 GDC030 - Conversion Term Revised

*Denotes an update to the contract terms, per amendment 4.

*Page 3

CONTRACT INFORMATION

CURRENT POSITION DESCRIPTIONS AND RATE CARD:

Please reference the attached documents in Ohio Buys for this information.

*Denotes repagination, per amendment 4.

*Page 4

SERVICE LEVEL AGREEMENTS

* EFFECTIVE 07/01/24:

Performance Metric

Contractor Goal

Performance Target

Description Calculation Frequency of

Review

Requestion Confirmation

Time 4 business hours 94% or Higher

Measure average response time from receipt of request to confirmation of request receipt.

Number of requests which received confirmation within 4 hours divided by the total number of requests Quarterly

Urgent Requisition

Confirmation Time 1 hour 99% or Higher

Measure average response time from receipt of urgent request to confirmation of request receipt.

Number of urgent requests which received confirmation within 1 hour / the total number of requests Quarterly

Normal Fill Rate N/A 94% or Higher

Measures Contractor's ability to satisfactorily fulfill requisitions: Indicates how many requisitions are open.

Measures number of requisitions cancelled in the quarter divided by number of requisition posted in the quarter. Quarterly

First Round Normal Fill

Rate 4 business days 92% or Higher

Measures the Contractor's ability to satisfactorily fulfill requisitions within first round of resumes submitted to requestor (normal requisitions).

Total number of filled positions resulting from first round resumes / total number of requisitions filled Quarterly

Urgent Submittal Response

Time 2 business days 94% or Higher

Measures the average time from receipt of Urgent/STAT request to delivery of first candidate's resume.

Number of Urgent requisitions that received first batch of resumes for review within required hours / total number of Urgent requisitions. Quarterly

Urgent/STAT Fill Rate N/A 92% or Higher

Measures Contractor's ability to fulfill Urgent/STAT requisitions: Indicates how many requisitions are open. NOTE: When Vendor fills the original position/shift, Vendor is responsible for Urgent/STAT backfills if they filled the shift originally.

Measures number of Urgent/STAT requisitions cancelled in the quarter divided by number of Urgent/STAT requisition posted in the quarter. Quarterly

First Round Urgent Fill

Rate N/A 92% or Higher

Measures Contractor's ability to fulfill requisitions within first round of resumes submitted to requestor (Urgent requisitions).

Total number of Urgent filled positions resulting from first round of resumes / total number of requisitions filled. Quarterly

Attrition Rate N/A 8% or Lower

Measures resource turnover due to unplanned situations which are not caused by the

State, not including inadequate performance, death, serious illness, etc.

Does not include performance removal data.

*(Excludes incumbent resources terminated) Quarterly

Performance Removal N/A 5% or Lower

Measures resource turnover due to inadequate resource performance. Does not include attrition rate data.

Measures total number of performance based terminations divided by total number of resources on contract. (excludes incumbent resources terminated) Quarterly

MBE Usage N/A 15% or Higher

Measure of how many MBE certified resources are being used by the State.

Measures MBE certified spend vs total program spend. (excludes incumbent resources) Quarterly

*Denotes an update to the Service Level Agreements and to repaginate, per amendment 4.

Eff. Date: 08/21/24

SERVICE LEVEL AGREEMENTS (CONT’D)

EFFECTIVE 07/01/24:

Performance Metric

Contractor Goal

Performance Target

Description Calculation Frequency of

Review

Customer Service Survey

Results N/A

Monthly survey of the satisfaction of the client with the resources placed at the Agency by the Contractor.

Survey will highlight positive and negative points about the Contractor's processes and resources in order to identify areas for improvement. The DAS OPS representative will review and include overall results as part of the scorecard Quarterly

Time to Fill - Medical N/A

Average 25 business days or lower (Percentage possibility)

Measures the average time to fill Non-Urgent Medical positions.

Measures the average time from Posting release date to position acceptance Quarterly

Time to Fill - Non- Medical N/A

Average 20 Business days or lower (Percentage possibility)

Measures the average time to fill Non-Urgent Non-

Medical positions.

Measures the average time from Posting release date to position acceptance Quarterly

Submittal to Interview Ratio N/A

30% or higher (3:1 ratio)

Measures total number of bids submitted vs number of interviews requested

Measures total number of bids submitted vs number of interviews requested Quarterly

Interview to Hire Ratio N/A

30% or higher (3:1 ratio)

Measures total number of interviews requested vs number of offers extended

Measures total number of interviews requested vs number of offers extended Quarterly

System Availability N/A

99.9% or Higher

VMS is available to hiring managers and subcontractors

Measured 24/7 with exception of announced down times Quarterly

*Denotes the correction of an administrative error with the deletion of SLAs, per amendment 5.

*Page 6

COST SUMMARY FORM

MARK UP FOR RESOURCE FOUND THROUGH PROGRAM:

NOTE: This mark-up fee is to be applied to the bill rate as defined on the Rate Card as defined on page 5 of this document.

Description

Mark-Up Fee

Mark-Up Fee Initial Term – Months 1 through 12 (ending 10/31/24)

1.90%

Mark-Up Fee – Months 13 Onward (Starting 11/01/24)

1.90%

MARK UP FOR RESOURCE MANAGED AS AN INDEPENDENT CONTRACTOR:

NOTE: This mark-up fee is to be applied to the pay rate (amount paid to the Resource).

MARK UP FOR RESOURCE PAYROLLED BY THE CONTRACTOR:

NOTE: This mark-up fee is to be applied to the pay rate (amount paid to the Resource).

DISCOUNT OFF MARK UP FOR RESOURCES FOUND BY THE STATE:

This discount is to be applied to only the Mark-Up Fee(s) defined above.

Description Discount Off Mark-Up

Fee

Discount Off Mark-Up Fee for State Provided/Identified Resources 50.00%

Independent Contractor Management Mark Up Fee Mark-Up Fee

IC Management Mark Up Fee 5.00%

Payroll Management Mark Up Fee Mark-Up Fee

Payroll Management Mark Up Fee 23.00%

*Page 7

CONTRACTOR INDEX

CONTRACTOR AND TERMS: BID/CONTRACT NO.: RSC013736

82438 Guidesoft TERMS: Per Contract 9800 Crosspoint Boulevard Indianapolis, IN 46256

CONTRACTOR’S CONTACT: Ohio Program Shared Inbox TELEPHONE: 317-806-6137

FAX: 317-578-7600

EMAIL: ohmsp@knowledgeservices.com mailto:ohmsp@knowledgeservices.com

Eff. Date: 07/07/25

SUMMARY OF AMENDMENTS

Amendment Number

Effective Date

Description

11 07/07/25

This amendment is issued to denote an update to the pricelist by adding the Correctional Industries Manager 2 position, effective on all orders placed on or after 07/07/25.

All other prices, terms and conditions remain unchanged.

10 06/06/25

This amendment is issued to denote an update to the pricelist by updating the Treatment Plant Coordinator 2 position rates, effective on all orders placed on or after 06/06/25.

All other prices, terms and conditions remain unchanged.

9 07/01/25

This amendment is issued to denote that as a result of mutual agreement, the subject contract is renewed for a period of 24 months.

All other prices, terms and conditions remain unchanged.

8 03/11/25

This amendment is issued to denote an update to the Rate Card, Position Description document, and Ohio Buys pricelist with the addition of the Pardon Review Analyst position, effective on orders placed on or after 03/11/25.

All other prices, terms and conditions remain unchanged.

7 12/27/24

This amendment is issued to denote an update to the Rate Card, Position Description document, and Ohio Buys pricelist with the addition of the Optician position, effective on orders placed on or after 12/27/24.

All other prices, terms and conditions remain unchanged.

6 09/18/24

This amendment is issued to denote an update to the Rate Card, Position Description document, and Ohio Buys pricelist with the addition of the Forensic Quality Assurance Manager position, effective on orders placed on or after 09/18/24.

All other prices, terms and conditions remain unchanged.

5 08/21/24

This amendment is issued to update the Rate Card in Ohio Buys by modifying the Treatment Plant Coordinator 2 rate and adding additional positions, correct an administrative error, add positions to the Position Description document in Ohio Buys, and update the pricelist, effective on all orders placed on or after 08/21/24.

All other prices, terms and conditions remain unchanged.

4 06/11/24

This amendment is issued to denote an update to the contract terms and to repaginate. Additionally, this amendment is issued to update the Rate Card with the addition of position(s), effective on all orders placed on or after 06/11/24.

All other prices, terms and conditions remain unchanged.

3 05/17/24

This amendment is issued to update the Rate Card and Position Description document location within Ohio Buys. Additionally, this amendment is issued to update the Rate card with the addition of position(s), effective on all orders placed on or after 05/17/24.

All other prices, terms and conditions remain unchanged.

2 05/01/24

This amendment is issued to denote an update to contract terms, to update the contract Rate Card effective on all orders placed on or after 05/01/24, and to update the contact information.

All other prices, terms and conditions remain unchanged.

1 10/29/23

This amendment is issued to modify the contract effective date to 10/29/23 at 12:00am EST. Additionally, this amendment is issued to correct the hyperlinks for the Rate Card and Position Descriptions.

All other prices, terms and conditions remain unchanged.