RFR PRF80 - Technology-Based Behavioral Health Services QA Responses 06.03.2021.pdf

RFR PRF80 – Technology-Based Behavioral Health Services QA Responses

Question Subject: Online Psycho-educational Learning Services

Question: We do not do telehealth. We have a self-esteem online learning center in English and in the fall, it will be in English and Spanish, that provides psycho-educational online learning Can we propose the services we provide thru our online learning center as a support for drug and alcohol prevention and mental health support?

Answer: Qualified bidders must demonstrate that they can meet a list of mandatory requirements listed on page 12 of the RFR. Based on your question, your organization’s services do not appear to meet those requirements.

Question Subject: 6.3.3 Multiple Quotes

Question: Since Multiple Quotes are not available, and our pricing changes based on different tiers of support and various thresholds of enrolled student populations, is it acceptable to provide pricing for each institution or is it required that our entire price grid be proposed? And if so, and we are awarded the bid, is there a way to protect it from being publicly discoverable to competitors and other vendors?

Answer: Please refer to RFR Section 3.5.2 Volume purchase discounts and Section 3.5.3 Tiered discounts and include information relevant to different tiers of support and thresholds of enrolled student populations as part of your response in Section 4 Pricing Model and Quote. You may choose to provide an exemplar pricing model for a specific set of services and number of students and provide details on how that model would vary based on tiers of services and volume. All information provided in your response may be publicly discoverable.

Question Subject: Professional Liability Coverage Section 3.1.3 (e)

Question: Regarding Section 3.1.3 (e), does DHE/OSD have an expectation regarding frequency for the regular self-audits of internal documentation of compliance? If so, please describe.

Answer: DHE/OSD has not determined the frequency of regular self-audits of internal documentation of compliance with these standards but expects that they would occur at least annually.

Question Subject: Mandatory Requirement Section 5.1 #5

Question: Please confirm if the Operational Services Division is requesting each college or university be provided with its own unique telephone line/number?

Answer: A unique telephone line/number is not required for each college or university.

Question Subject: Mandatory Requirement Section 5.1 #10

Question: Regarding Section 5.1 Item #10, please confirm if supporting students not physically located in Massachusetts includes supporting students internationally or just domestically outside of

Massachusetts or both.

Answer: Regarding Section 5.1 Item #10, the minimum requirement is to support students domestically who are not physically located in Massachusetts. The ability to support students internationally is preferable but not required.

Question Subject: Instructions for Submission of Responses Section 6 (Section 1 #5)

Question: Regarding Section 6 (Section 1 #5): Should references be submitted in the text response to this section or is a reference chart included as an appendix acceptable?

Answer: Please submit required references in the text response. Additional information about references may be submitted as an appendix but will not necessarily be considered in the evaluation of the proposal.

Question Subject: Continuity of Operations Plan and Emergency Response Capabilities

Question: Section 2.3 (Continuity of Operations Plan) and 2.4 (Emergency Response Capabilities) appear to include the same text. Please confirm if there are any differences between the two that should be noted.

Answer: There are no differences in the text of the two sections. The RFR language for section 2.3 has been amended.