RFP Attachment 2 - Customer Satisfaction Survey.pdf
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- 697DCK-21-R-00165
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March 31, 2016
CUSTOMER SATISFACTION SURVEY (PAGE 1 OF 2)
697DCK-21-R-00165
SECTION 1 -- TO BE COMPLETED BY THE OFFEROR AND PROVIDED TO THE CUSTOMER REFERENCE
Name of Firm Being Evaluated:
Project Title & Location:
Project Dollar Value:
Year Completed: Project Manager:
SECTION 2 -- TO BE COMPLETED BY THE CUSTOMER REFERENCE AND MAILED, OR EMAILED
DIRECTLY TO: Forms submitted by other than the customer (i.e., by the offeror), will not be considered.
Federal Aviation Administration Attn: Yvette Todtenhoefer, AAQ-5B0 OR yvette.todtenhoefer@faa.gov 10101 Hillwood Parkway Fort Worth, TX 76177
OVERVIEW: The firm shown above has submitted a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluation process requires information on the firm's past performance. Your input is important to us and responses are required by 10:00 AM on May 14, 2021 for inclusion in this evaluation. Your assistance is greatly appreciated.
In blocks below, please indicate your overall level of satisfaction with work performed by the firm shown in Section 1. Mark Not Applicable (N/A) for any areas that do not apply. Provide any additional comments on page 2.
On this project, the firm: Satisfaction
Low High N/A
1. Kept You Informed & Treated You as Important Member of the Team 1 2 3 4 5 N/A
2. Displayed Flexibility in Responding to Your Needs 1 2 3 4 5 N/A
3. Displayed Initiative and Innovation in Problem Solving 1 2 3 4 5 N/A
4. Resolved Your Concerns 1 2 3 4 5 N/A
5. Completed Your Project on Time 1 2 3 4 5 N/A
6. Managed the Project Effectively (including adequate Cost Controls) 1 2 3 4 5 N/A
7. Managed their Work Force, including sub-contractor, Effectively 1 2 3 4 5 N/A
8. Maintained an Effective Quality Control Program 1 2 3 4 5 N/A
9. Provided Satisfactory Warranty Support 1 2 3 4 5 N/A
10. Your OVERALL Level of Customer Satisfaction 1 2 3 4 5 N/A
CUSTOMER SATISFACTION SURVEY (PAGE 2 OF 2)
697DCK-21-R-00165
11. REMARKS: (Discuss strengths and weaknesses of the firm)
Your Name: Phone Number:
Firm Name:
Relationship to this Project:
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