RFP_25-S-046_Twenty_Four_Hour_Security_Services_RFK_.pdf

RFP Twenty-Four (24) Hour Campus Security Services Bid # 25-S-043 Page 1 | 37

TWENTY-FOUR (24) HOUR CAMPUS SECURITY SERVICES

REQUEST FOR PROPOSAL (RFP)

BID #25-S-043

The Washington Convention and Sports Authority t/a Events DC is soliciting proposals from qualified firms to provide Twenty-Four (24) Hour Campus Security Services at designated Events DC venues.

This Request for Proposal (“RFP”) has a thirty-five percent (35%) set-aside for a Certified Business Enterprise (CBE) as required under the provisions of “The Small and Certified Business Enterprise Development and Assistance Amendment Act of 2014” (the “Act”), effective June 10, 2014.

Interested parties can view a copy of the RFP by accessing Event DC’s e-Procurement website at https://eventsdc.com/about/procurement.

Key Dates

RFP Release Date:

Pre-Proposal Conference:

Question & Answer Ends:

Proposal Due Date:

Wednesday, May 20, 2026

2:00 PM EST, Tuesday, June 2, 2026

04:00 PM EST, Friday, June 5, 2026

03:00 PM EST, Monday, June 22, 2026

Primary Contact Name: Jaylah Dawson Senior Contracts and Procurement Analyst E-mail: Jdawson@eventsdc.com Phone: (202) 249-3072 https://eventsdc.com/about/procurement mailto:Jdawson@eventsdc.com

RFP Twenty-Four Hour Security Services RFK Bid # 25-S-043 Page 2 | 37

TABLE OF CONTENTS

SECTION A – INTRODUCTIONS

SECTION B – GENERAL INFORMATIONS

SECTION C – SCOPE OF WORK

SECTION D – CONTRACT TERM, DELIVERABLES AND PERFORMANCE

SECTION E – SPECIFIC CONTRACT PROVISIONS/ETHICAL PROVISIONS

SECTION F – SPECIAL CONTRACT REQUIREMENTS

SECTION G – CONTRACT CLAUSES

SECTION H – SUBMISSION INSTRUCTIONS

SECTION I – TECHNICAL PROPOSAL

SECTION J – COST PROPOSAL

SECTION K – EVALUATION FACTORS

SECTION L – LIST OF ATTACHMENTS

RFP Bid #25-S-043 TWENTY-FOUR HOUR CAMPUS SECURITY SERVICES Page 3 | 37

SECTION A - INTRODUCTION

A.1 The Washington Convention and Sports Authority t/a Events DC (“Events DC”) is an independent authority of the District of Columbia (the “District”) Government and operates as a corporate body with a legal existence separate from the District. Events DC is governed by a twelve-member Board of Directors appointed in accordance with D.C. Code §10-1202.05. Its day-to-day operations are managed by its President and Chief Executive Officer.

A.2 Events DC is responsible for promoting, developing, and maintaining the District as a location for conventions, trade shows, meetings, concerts, sporting and entertainment events, and other special events.

In that regard, it owns, manages and/or operates the Walter E. Washington Convention Center (the “Convention Center”), the Carnegie Library at Mt. Vernon Square, Robert F. Kennedy Stadium and its surrounding campus (which includes the Festival Grounds, the Fields, and Skate Park), the non-military portions of the District of Columbia Armory, Gateway DC, the R.I.S.E. Demonstration Center, Nationals Park, and CareFirst Arena (each a “Facility”; collectively, the “Facilities”).

A.3 Events DC is seeking a qualified contractor (the “Contractor”) to provide Security Officers and Security Services (the “Services”) on a twenty-four (24) hour routine basis, seven (7) days a week at the Robert F.

Kennedy Stadium Campus including the Fields, Festival Grounds, Parking Lots, Skate Park, Batting Cages, and the non-military portion of the DC Armory (“RFK Campus”). The selected Contractor shall be responsible for the provision of all management services, equipment, materials, and labor required to provide such Services.

A.4 Events DC intends to award a Firm-Fixed Price contract (the “Contract”) for the Services listed herein.

[End of Section A]

Page 4 | 37

SECTION B - GENERAL INFORMATION

B.1 GENERAL DESCRIPTION OF WORK

(a) Events DC seeks an experienced contractor (the “Contractor”) to provide unarmed and armed mobile patrol security officers commissioned as Special Police Officers by the Metropolitan Police Department (“SPOs”) and professional security services at the RFK Campus.

(b) The Contractor will conduct all Services under the direction of Events DC’s designated on-site representative, the Contracting Officer’s Technical Representative (“COTR”). Contact information for the COTR will be provided at the time of Contract award.

(c) Events DC contemplates award of a Firm Fixed Price Contract for the Services detailed in Section C below. The Base Term of the Contract will be October 1, 2026 to September 30, 2027, with four (4), one-year renewal options (each an “Option”; collectively, the “Option Years”).

(d) Vendors wishing to respond to this RFP (“Offerors”) must register in the Events DC e-Procurement system. Reponses must be submitted electronically. An Offeror’s response must include two (2) separate submissions: a “Technical Proposal” and a “Cost Proposal”, as outlined in Sections I and J below respectively.

B.2 CONTRACTOR MINIMUM QUALIFICATIONS

To be considered for award of the Contract, the Offeror must:

(a) Possess a minimum of three (3) years of experience providing security services, twenty-four (24) hours a day, seven (7) days a week; experience providing such services to sports and entertainments venues, convention centers, and other public venues (e.g., stadiums, arenas, concert halls, festival grounds, outdoor pavilions, etc.) is preferred.

(b) Provide an experienced Project Manager/Security Manager with a minimum of five (5) years of senior management experience in coordinating, overseeing and managing the provision of SPOs and security services to corporate clients’ operating facilities that operate twenty-four (24) hours a day, seven (7) days a week.

(c) Provide at least two (2) experienced Lead Supervisors, each with a minimum of three (3) years of senior management experience in coordinating, overseeing and managing SPOs and the Services described in Section C below.

(d) The Offeror shall describe at least three (3) years of experience in providing security services for sporting, entertainment and cultural events, including but not limited to, basketball games, boxing matches, soccer matches, football games, concerts, festivals and other community events.

(e) Possess a valid Detective Agency License issued by the Government of the District of Columbia, Metropolitan Police Department (MPD) Security Officers Management Branch.

(f) Ensure that all security guard personnel assigned under the Contract have current commissions as mandated by District, federal and state requirements.

Page 5 | 37

(g) Have a structured certification program for all commissioned personnel. Certification subjects are identified in Section C.9 below.

(h) Possess a valid Security Agency License for security personnel (See link DCMPD-Security Officers Management Branch: https://mpdc.dc.gov/page/security-officers-management-branch-somb for more details).

(i) Provide all current license number(s) along with the proposal submission. Failure to submit license number(s) shall result in disqualification.

(j) Possess all licenses required by District, federal and state law to provide the Services set forth in this solicitation.

(k) Certify in writing that no SPOs assigned under the Contract are listed on a sex offender registry.

(l) Provide a copy of the organization’s internal policy requiring SPOs assigned under the Contract to immediately notify the Contractor if they are the subject of a law enforcement investigation of any type. Any SPO under investigation by any law enforcement agency shall immediately be removed from performing Services at the RFK Campus. The Contractor will notify the COTR within seventy-two (72) hours of removing any SPO from serving at the RFK Campus due to a law enforcement investigation. Failure to comply with this provision is grounds for termination of the Contract.

B.3 PRE-PROPOSAL CONFERENCE/SITE VISIT

(a) An optional Pre-Proposal Conference is scheduled for 2:00 PM EST, Tuesday, June 2, 2026 for all prospective Offerors. Notification of intent to attend must be provided via e-mail to Jaylah Dawson at Jdawson@eventsdc.com no later than 3:00 PM EST, Monday, June 1, 2026. Attendance is strongly encouraged, but not mandatory. Virtual meeting details will be provided with attendance confirmation.

(b) The purpose of the Pre-Proposal Conference is to provide an opportunity for informal questions and answers. If a prospective Offeror desires a binding answer to any question asked and answered informally at the Pre-Proposal Conference, the question must be submitted in writing through the e- Procurement system at https://eventsdc.com/about/procurement.

B.4 QUESTIONS

(a) If a prospective Offeror has any questions relative to this RFP, the Offeror must submit the questions in the OpenGov system via the “Q&A” tab of the OpenGov Bid to receive a binding answer. Any question asked and answered outside of the OpenGov system will be considered informal and non-binding.

(b) Questions must be received no later than 4:00 PM EST Friday, June 5, 2026. Events DC will not consider any questions received after this date.

https://mpdc.dc.gov/page/security-officers-management-branch-somb mailto:Jdawson@eventsdc.com https://eventsdc.com/about/procurement

Page 6 | 37

(c) Events DC will furnish responses promptly to the requesting prospective Offeror and to other prospective Offerors if deemed by Events DC to be necessary to prepare a complete and accurate proposal, or if the lack of a copy of the response would be prejudicial to any other prospective Offeror.

[End of Section B]

Page 7 | 37

SECTION C - SCOPE OF WORK

The Contractor will be responsible for providing the Services for Events DC at the RFK Campus, and at Events DC’s sole discretion, at any other Events DC’s Facilities and/or any other venue owned, managed and/or controlled by Events DC.

C.1 GENERAL REQUIREMENTS

(a) The Contractor shall render Services, including without limitation, SPOs, at the RFK Campus on a daily basis.

(b) The Services shall include, but not be limited to:

1. Contributing to the perception of a welcoming environment for persons of diverse backgrounds to visit and enjoy the Facility;

2. Conducting high-visibility mobile and foot patrols on the RFK Campus;

3. Conducting site surveillance;

4. Monitoring and operating security systems;

5. Deploying after dispatch from a command center to incidents occurring on the RFK Campus;

6. Identifying and reporting security and safety violations, incidents and/or risks;

7. Documenting and securing property that has been reported as lost or stolen;

8. Maintaining a documented chain of custody for all prohibited items that are brought into any of the RFK Campus venues and confiscated, relinquishing such property to the appropriate authorities for disposition;

9. Managing and controlling ingress, egress and access;

10. Ensuring that prompt action is taken to prevent or minimize losses, accidents, fires, property damage, safety hazards and security incidents;

11. Promptly responding to onsite emergencies and incidents;

12. Assisting with and performing crowd management;

13. Conducting baggage and personnel weapons screening at multiple access points;

14. Verifying credentials and identification of personnel and visitors, including those areas used for backstage, VIPs and media staging;

15. Controlling entry and access to the RFK Campus in general or to specific venues on the RFK

Campus, as required;

Page 8 | 37

16. Assisting onsite personnel in emergency situations; and providing other security assistance and support, as required; and

17. Liaising with federal and local law enforcement agencies responsible for the RFK Campus and neighboring properties.

C.2 STANDARD OPERATING PROCEDURES

(a) The Contractor shall be responsible for developing, implementing, publishing, and maintaining its own Standard Operating Procedures (SOPs) for personnel assigned to the RFK Campus. The Offeror shall submit a copy of its proposed SOPs in its Technical Proposal. Upon award of a Contract, the Contractor shall submit a final copy of its SOPs within thirty (30) calendar days of Contract award.

(b) The Contractor shall submit, as part of its response to this solicitation, a recommendation on mobile and foot patrols consistent with the diverse activities occurring at the RFK Campus. “Mobile” patrol does not solely refer to car patrols. Electric and gas-powered carts, two-wheel (“Segway”) vehicles, bicycles, etc. can be incorporated into the Contractor’s mobile patrol, consistent with the terrain and diverse clientele to be served at the RFK Campus.

(c) Visitors and employees do not usually distinguish between Events DC’s staff and Contractor’s staff.

Therefore, it is crucial that the Contractor ensures that its employees realize the importance of their role, know their duties, and always perform their duties courteously and professionally. The Contractor shall follow the rules, regulations, policies and procedures established by Events DC.

C.3 CONTRACTOR’S STAFF AND KEY PERSONNEL

(a) The Contractor shall provide the staffing, organization, and expertise required to perform the Services in accordance with the terms and conditions of this Contract.

(b) The Contractor shall provide armed and unarmed patrol and command center trained security officers commissioned as SPOs to perform the Services at the RFK Campus.

(c) The Contractor shall provide qualified SPOs who, minimally, meet the following criteria:

1. Must be twenty-one (21) years of age or older;

2. Must possess, at a minimum, either a high school diploma or a General Education Diploma

(GED) equivalency certificate;

3. Must be able to read, write, speak, and understand English fluently;

4. Must be able to perform activities that are reasonably expected of twenty-four (24) hour campus security personnel;

5. Must not be a registered sexual offender; and

6. Must possess a SPO commission issued by the MPD.

(d) The Contractor shall conduct random drug screenings and national criminal background investigations

(must include a search for felony convictions and domestic violence convictions) for all twenty-four

(24) hour campus security personnel and certify that there is nothing revealed by such background checks of security personnel.

(e) Within ten (10) calendar days of the Contract start date and quarterly thereafter, the Contractor shall

Page 9 | 37 submit a report listing the names, certifications, contact information and a photograph of all SPOs that will perform security services under the Contract (“SPO Deployment Report”). The SPO Deployment Report must also confirm that each SPO has received the required training set forth in Section C.9 below and that each SPO’s commission as a SPO is current. At least seven (7) calendar days prior to the start of any new SPO, Contractor will provide the COTR the information in the SPO Deployment Report for each new SPO.

(f) The Contractor shall provide two (2) Lead Security Supervisors who shall serve as liaisons between the Contractor and the COTR. The Lead Security Supervisors must meet all SPO requirements and must also have a minimum of three (3) years of experience in supervising SPOs; a minimum of three (3) years of experience in conducting investigations, resolving problems, and managing conflict; and experience working with Microsoft Office programs (Outlook, Word, Excel, etc.).

(g) The Lead Security Supervisors shall be “Key Personnel”, and as such, Events DC shall have the right to approve the persons selected by Contractor as Lead Security Supervisors prior to their selection. In addition, if for any reason, a person designated as “key” must be replaced, the COTR and the Contractor will agree upon a mutually acceptable “Replacement transition period” and the Contractor shall staff the position with a temporary replacement of similar qualifications and experience during the transition period.

(h) The Contractor shall provide one (1) Project Manager/Security Manager to coordinate, oversee and manage all Services, including without limitation, the SPOs. The Project Manager/Security Manager must have a minimum of five (5) years of senior management experience in coordinating, overseeing and managing administrative operations and the provision of SPOs and security services to corporate clients operating facilities that operate twenty-four (24) hours a day, seven (7) days a week.

(i) The Contractor shall provide the COTR with copies of the resumes and commissions of the Project Manager/Security Manager and the Lead Security Supervisor prior to their start date, and the COTR shall have the right to approve or reject any candidate upon review of such documents. If for any reason, a person designated as “key” must be replaced, the COTR and the Contractor will agree upon a mutually acceptable “replacement transition period” and the Contractor shall staff the position with a temporary replacement of similar qualifications and experience during the transition period.

C.4 SITE INFORMATION AND COVERAGE REQUIREMENTS

(a) The Contractor shall be responsible for scheduling SPOs at the RFK Campus twenty-four (24) hours a day and three hundred sixty-five (365) days a year, including weekends and holidays during the standard shift schedule established by Events DC, which may change based on business needs, as set forth below:

Standard Schedule

Shifts

SPO Hours

No. of Armed SPOs

No. of Unarmed SPOs

No. of Command Center Specialists

Morning 6:45 AM – 3:45 PM One (1) One (1) One (1)

Evening 2:45 PM – 11:45 PM

Three (3) One (1) One (1)

Page 10 | 37

Midnight 11:00 PM – 8:00 AM Two (2) One (1) One (1)

(b) The Contractor shall provide additional SPOs to fill additional posts and/or to work alternate hours that deviate from the Standard Schedule, if requested by COTR. In these instances, the COTR will notify the Contractor of the additional posts or schedule changes, as soon in advance as possible.

(c) Every two (2) weeks, the Contractor shall submit a report listing the SPOs deployed during the previous two (2) weeks, the number of hours worked, and their deployment assignments (“SPO Status Report”). The SPO Status Report shall also describe any changes to assigned SPOs, including the name(s) of any SPO hired, reassigned, removed or terminated from employment and the reason(s) for such personnel action(s).

(d) The Command Center Specialist should be an unarmed SPO with ability to respond to incidents in the immediate vicinity of the Command Center as support or primary response.

(e) All Armed SPOs are required to be mobile either in car, segway or golf cart. Hourly pricing should include cost of equipment along with specific intended equipment.

(f) In the event the Contractor fails to comply with any schedule changes requested by the COTR, the

Contractor will be deemed to be in breach of the Contract for failure to perform and shall be penalized in accordance with the Contract Adjustment Table for Poor Performance/Non-Performance set forth in Section D.3 below.

C.5 SECURITY LOGS AND INCIDENT REPORTS

(a) When an incident occurs, the Lead Supervisor on duty must immediately notify the COTR and complete an incident report during the same shift the incident occurred or immediately thereafter during the following shift, the incident report must be detailed. The Offeror shall submit a sample incident report with its Technical Proposal.

(b) Incident reports may be completed for:

1. The observation of any criminal offense, accidents, medical emergencies, injuries to persons, or damage to property;

2. Safety or security issues observed and/or reported by Events DC employees, contractors, visitors or other third parties;

3. Irregular activities or occurrences that have been observed or reported; and

4. At the request of the COTR.

(c) The Contractor, and its SPOs, must assist and cooperate with any investigation conducted by Events

DC and/or MPD.

C.6 CONTRACTOR REQUIREMENTS

(a) The Contractor shall provide Events DC with a local, twenty-four (24) hours a day, seven

(7) days a week phone number of Contractor’s Key Personnel to call for assistance in providing a Contract Security Officer replacement or correcting any Security Officer problems.

(b) The Contractor shall remove from the Facilities any of its employees who fail to conduct themselves in

Page 11 | 37 accordance with the Contract and professional integrity as defined in the Events DC Code of Conduct.

The Contractor or designee shall immediately remove the employee from duty at all Facilities.

(c) The Contractor's local office named in the proposal shall provide all administrative support necessary to perform the Contract. Administrative support includes, but is not limited to, training, assignment schedules and changes, payroll, reporting requirements, call-in responsibilities, etc. This office must also be able to dispatch appropriate personnel to respond to a site problem within one (1) hour of notification. The Facilities and Events DC telephones shall not be used to provide administrative support to or for the Contractor except as provided in the specifications herein.

(d) The Contractor must notify Events DC of any company/corporate changes, such as, company/corporate name change or any acquisitions, mergers, and strategic alliances that affect the structure and composition of the company.

(e) The Contractor shall always have supervisory personnel on duty to respond to any emergency, which may arise while the SPOs are on duty.

(f) The Contractor shall conduct annual commission reviews and national criminal background investigations for all personnel assigned to this Contract and provide evidence to the COTR. Criminal background investigations must include the following:

1. Felony convictions (personnel may not be on any form of probation);

2. Domestic violence convictions; and

3. Placement on a Sexual Offender Registry.

(g) The Contractor shall have in place and enforce a drug free workplace policy and program.

(h) The Contractor shall certify that its assigned personnel: (1) have no physical limitations that would hamper performance of their duties; and (2) are free from serious illness or communicable diseases.

(i) The Contractor shall submit a Deployment Plan to the COTR for approval no later than thirty

(30) calendar days prior to an event. The Deployment Plan shall include the roster of prequalified personnel who will be assigned to the event, consistent with Section C.12 below.

(j) The Contractor shall ensure that all posts are covered with the type of staff indicated in the approved

Deployment Plan. Under no circumstances shall any post be left unattended.

(k) The Contractor shall provide all assigned personnel with uniforms, properly identifying company name and logo, and equipment necessary to perform the services and duties as identified herein. The Contractor shall present a sample of the uniforms to the COTR within seven (7) calendar days after selection. Events DC must approve and agree to all personnel uniforms.

(l) The Contractor shall ensure that all assigned personnel are neat and properly groomed in appearance as necessary to perform the services and duties identified herein. Contractor shall submit a copy of its Grooming Standards within five (5) calendar days of award of Contract.

(m) The Contractor shall submit to the COTR an Operations Communications Plan, which consists of Contractor’s proposed means of communicating between its Security Personnel and Events DC, within five (5) calendar days of Contract award. A sample copy shall be submitted along with the Technical

Page 12 | 37

Proposal. Contractor personnel will communicate with the RFK Campus Command Center when operational.

(n) The Contractor shall make recommendations in writing regarding deficiencies or opportunities for enhancements to security protocols that could enhance the overall safety of staff and guests to the RFK Campus.

C.7 EVENTS DC-FURNISHED EQUIPMENT

(a) Events DC may issue two-way radios and related accessories for the Contractor to utilize while performing Services at any of the Facilities.

(b) The Contractor shall document receipt of the two-way radios and related accessories and record relevant facts about the radios, (i.e. condition, damages, etc.).

(c) The Contractor shall utilize the two-way radios consistent with Events DC’s SOPs for two-way radio communications.

(d) The Contractor shall properly maintain the two-way radios in good condition, excluding normal wear and tear, while it is in their care.

(e) The Contractor shall be responsible for the costs of repair and/or replacement if radios are damaged while in Contractor’s care.

(f) The Contractor shall be responsible for returning and/or disposing of the two-way radios at the end of their assigned event as directed by the COTR.

C.8 TURNOVER AND TURNOVER REPORTS

(a) The Contractor shall submit a quarterly report delineating the names of Contractor and/or subcontractor's security personnel hired, reassigned, removed or terminated from eligibility under the Contract. This quarterly report must be submitted to Events DC’s Security Services Manager within ten

(10) calendar days after the end of the quarter (December 31; March 31; June 30; and September 30).

(b) A turnover rate in excess of twenty-five percent (25%) for any two (2) consecutive months shall be sufficient cause for the Contractor to provide a corrective action plan.

(c) If after submission of the corrective action plan the Contractor turnover rate continues beyond the two

(2)-month period, the Contractor shall be removed from the Schedule.

(d) Failure of Events DC to remove a Contractor from the Schedule does not waive Events DC’s right to remove the Contractor under this section or any other provision herein.

C.9 TRAINING REQUIREMENTS

(a) The Contractor shall ensure that personnel assigned to Events DC complete the training requirements as identified in Section C.9(b) below.

(b) All Contractor Security Personnel (i.e., Security Manager, Lead Supervisors and Security Officers)

Page 13 | 37 shall be required to successfully complete new-hire sessions conducted by the COTR, as set forth below, prior to commencing any Services at the RFK Campus. The mandatory training shall consist of the following:

1. Orientation three (3) hours

2. Customer Service two (2) hours

3. Knowledge of the Campus four (4) hours

4. Campus Procedures four (4) hours

5. Command Center Operations five (5) hours

6. Emergency Procedures six (6) hours

(c) The Contractor’s personnel shall not be permitted to perform work under this Contract until they have successfully completed the required orientation. Failure to comply with this requirement shall be a material breach of the Contract, which will result in removal from the Schedule.

(d) Following the completion of the required orientation, the Lead Supervisors are required, where appropriate, to inform the SPOs of any modifications to the RFK Campus’s policies or procedures.

(e) The Contractor shall provide a mandatory training to the SPOs. SPOs shall be trained and certified in patrol procedures, loss prevention and be familiar with and fully understand the MPD’s Security Officers Manual, Federal and District or other applicable laws and regulations. The training will consist of the following:

1. Criminal Law Review;

2. Civil Law and Liability Review;

3. Company’s Standard of Conduct;

4. Security Functions;

5. Fire Safety and Prevention;

6. Guest Movement;

7. Report Writing and Documentation;

8. U.S. Constitution and Civil Rights reviews;

9. Courts and the Judicial Process;

10. Bomb Recognition and Incident Management;

11. Communications;

12. Handling Violent and Disruptive Individuals;

13. First Aid training and certification;

14. Cardiopulmonary Resuscitation (CPR) training and certification;

15. Automated External Defibrillator (AED) training and certification;

16. Ethics and Customer Service;

17. Evacuation, Emergency Response, Shelter-in-place;

18. Computer Usage; and

19. Loss Prevention.

(f) Upon request by the COTR, the Contractor shall provide lesson plans, evidence and copies of certifications as in dictated for all SPOs working under the Contract. Failure to train or to show evidence thereof may be deemed a material breach and result in removal from the Schedule.

C.10 INVESTIGATIONS

The Contractor shall assist and cooperate in any investigations sanctioned by the COTR and MPD. Events DC’s

Page 14 | 37 management and/or the COTR shall have the option to examine the site of any accident or incident immediately following its occurrence to determine the cause of such accident or incident, the degree of personal injury, the damage to Events DC-owned, controlled and/or managed property, and other pertinent information. In order to accomplish this, the COTR and/or Events DC officials shall have the authority to question any persons having knowledge relative to or present when such accident or incident occurred, including employees and agents of the Contractor and all subcontractor(s).

C.11 CONTRACTOR’S LIABILITY

The Contractor shall be liable for all loss or damage to property, or the injury or deaths of persons, resulting from the fault, negligence, or wrongful act or omission of the Contractor, its agents, or employees, in the performance of the Contract. The term "property" as used in this clause means any real or personal property on or about the location or locations awarded to the Contractor under the Contract with the Event Organizer; and the term "persons" means any individual on the property with or without the permission of Events DC.

(a) Any loss or destruction of, or damage to, the property, or the injury or death of persons, shall be presumed to have resulted from such fault, negligence, or wrongful act or omission of the Contractor, its agent, or employees, unless the Contractor can establish to the satisfaction of the Events DC, and by clear and convincing evidence, that such loss, destruction or damage to property, or the injury or death of persons, did not result from the fault, negligence or wrongful act or omission of the Contractor.

(b) When there is any loss or destruction of, or damage to property, or injury or death of persons, the Contractor shall immediately notify the COTR or their designee and MPD. The Contractor shall promptly furnish the COTR or their designee and MPD, for review and determination, all pertinent information and statements concerning the incident(s) as follows:

1. A detailed description of what occurred;

2. The property lost or damaged, or the identity of the person harmed;

3. The nature and extent of any damage or injury;

4. The time and cause of the loss, damage or injury;

5. The names of all persons around at the time of the incident;

6. All known ownership interests in the property; and

7. Any insurance covering any part of or interest in the property or person.

(c) Events DC may assess and require the Contractor to pay all damages and costs due if the Contractor fails to perform its obligations.

C.12 QUALITY ASSURANCE AND QUALITY CONTROL PROGRAMS

The Contractor shall always have an effective quality assurance program in place and shall submit its quality control report to the COTR on a quarterly basis.

(a) The Contractor shall provide Events DC with its Quality Assurance Program within thirty

(30) calendar days of the Contract award. The program is expected, at a minimum, to include the following features:

1. Daily site inspections conducted by a Project Manager or Supervisor;

2. Special Police Officer call-in program;

3. Copy of employee handbook, which shall contain all policies and procedures;

4. Immediate removal of any officer when requested; and

5. Senior management meetings where field operations, client satisfaction, client expectations; and

Page 15 | 37 officer performance issues are discussed.

(b) The Contractor’s Quality Control Program shall include, but not be limited to, the following areas:

1. A Quality Control Coordinator: to be conducted by a person assigned by the Contractor to audit the

Services to ensure compliance with the Contract;

2. A description of the type, level, and frequency of inspections performed by the Contractor’s

Quality Control Coordinator. Routine inspections performed by Area Supervisors as part of their normal duties should be excluded;

3. Quality Control Inspection Checklists are to be used to conduct inspections which include, as a minimum, checks of equipment, uniform and appearance, attendance and/or compliance with punch in/out procedures, and overall performance; and

4. A description of the Contractor’s employee reward/incentive program and the Contractor’s discipline procedures as applied when either superior or deficient performance is noted in the Contractor’s Quality Control program.

C.13 EVENTS DC PROVIDED QUALITY ASSURANCE

(a) Events DC will use any and all methods deemed necessary to ensure that the Contractor’s employees are in a constant state of awareness and readiness. These methods may include surveillance by Events DC staff;

intrusion tests by Events DC staff to evaluate the officer’s actions; and client surveys regarding the officers’ performance, professionalism, courtesy, and knowledge of their assigned duties.

(b) In the event that a serious breach of assigned duty, as specified in Section D.3 below, by the Contractor’s employee(s) is identified during a quality assurance exercise, the COTR shall immediately contact the Contractor to discuss the findings.

C.14 PERFORMANCE EVALUATIONS

(a) The Contractor shall meet with the COTR on a quarterly basis (either in person or via teleconference) at the Contractor’s expense, prior to all performance evaluations to discuss the results of Events DC’s quality control findings and the overall performance of the Contract.

(b) Whenever possible, Events DC will provide the Contractor with the opportunity to correct any identified problems or deficiencies prior to a written performance evaluation being given, in order to demonstrate Events DC’s good faith and paramount intention to obtain successful performance by the Contractor.

(c) Events DC will formally evaluate, in writing, the Contractor’s performance on a quarterly basis each year.

The Contractor shall be permitted to respond, in writing, within twenty-one (21) calendar days of receipt to the findings of the performance evaluation deemed “below satisfactory”. Both the performance evaluation and the Contractor’s response shall be filed in the contract file. Where the Contractor fails to respond in writing to a performance evaluation, the COTR shall assume the Contractor’s complete concurrence with the findings of the performance evaluation.

(d) Events DC shall have the express authority to share the findings (either general or specific) of the performance evaluation reports with any other Federal or District agency, non-profit agency, or business concern who seeks information about the Contractor’s performance, in any manner (whether electronic, verbally, or in writing) that it deems appropriate.

Page 16 | 37

(e) Events DC shall use the performance evaluations as a factor to determine whether the Contractor will remain on the Schedule and/or as a factor to determine whether to place the Contractor on any future schedule(s)

(f) The Contractor shall comply with the following performance requirements and standards:

Performance Requirement

Acceptable Quality Level

Surveillance Method and Frequency

Incentives/ Disincentives

Provide Security Services in accordance with Section C.

Maintain a satisfactory rating on COTR Surveys for the quarter.

Customer and operator (e.g., Capitol Riverside Youth Sports Park

- CRYSP)

surveys conducted on a regular basis.

Failure to meet satisfactory performance at the end of each quarter may result in removal from the Schedule.

Comply with all Events DC policies/procedures and District regulations.

No more than one

(1) procedural violation within the quarter.

Client feedback and routine observation of Contractor staff during event.

Violation of policies, procedures and regulations may result in removal from the

Schedule.

[End of Section C]

Page 17 | 37

SECTION D - CONTRACT TERM, DELIVERABLES AND PERFORMANCE

D.1 TERM OF CONTRACT

(a) The Base Term of the Contract shall be from October 1, 2026 to September 30, 2027.

(b) Events DC has the right to extend the term of the Contract for four (4), one-year option periods or successive fractions thereof, by written modification to the Contract before expiration. The preliminary notice does not commit Events DC to an extension. The Contract may waive the thirty (30) day preliminary notice requirement by providing a written waiver to the COTR prior to the expiration of the Contract. The exercise of an Option Year is subject to the availability of funds at the time the Option Year is exercised.

D.2 DELIVERABLES

The Contractor shall provide, at a minimum, the deliverables set forth below. Additionally, and upon request, the Contractor shall provide other reports which may be presented to the Events DC Board of Directors, or the Council of the District of Columbia. The number of copies of other reports will be determined at the time of the request by Events DC.

DELIVERABLE METHOD

OF

DELIVERY

DUE DATE TO WHOM

Certifications/Licenses (Sections B.2, C.3 and

C.9)

Email

Within five (5) business days of Contract award

COTR

Incident Reports (Section C.5)

Within the same shift as the incident or immediately thereafter

COTR

Specific Security Procedures (Section

C.6)

Within thirty (30) calendar days of

Resumes and Commissions (Section

C.3)

Seven (7) business days prior to deployment of personnel

Operations Communications Plan

(Section C.6)

Within five (5) business days of

Turnover Reports (Section C.8)

Email Ten (10) business days after at the end of each quarter

Training (Section C.9) Email Upon request by the COTR COTR

Page 18 | 37

Personnel Listing (Section C.3)

Email Seven (7) business days before event-assignment start date

COTR

Quality Control Report (Section C.12)

Email Quarterly, as directed by the COTR COTR

Contractor Response to Performance

Evaluations (Section C.14)

Email PDF copy If required, within twenty-one (21) calendar days of receipt

Meetings with COTR In Person/By Phone Quarterly, as determined by the

COTR

COTR

Insurance Email Within fourteen (14) calendar days of Contract award and annually, if

Option Year is exercised

COTR and Contracts & Procurement Analyst

Invoices Email Monthly COTR and Invoices@eventsdc.com

D.3 PERFORMANCE

(a) Events DC desires to obtain complete and satisfactory performance in accordance with the specifications and requirements of this RFP. To this end, Events DC is contracting for the complete performance of services identified in Section C above and reserves the right to assess deductions for non-performance or inadequate performance as set forth in Section D.3(d) below or as otherwise determined by Events DC in its reasonable discretion.

(b) Prohibited Conduct. The following activities shall be considered “Prohibited Conduct”:

1. Violating any Events DC rules, regulations, policies or procedures;

2. Engaging in activities such as: sleeping while on duty; loafing and fraternizing away from the assigned post; smoking; unreasonable delays or failure to complete tasks; conducting personal business during official time; refusing to render assistance when needed or cooperate with Events DC personnel;

watching television; being distracted by an electronic device; reading the newspaper; eating on post in sight of the general public; and/or listening to or using unauthorized radios while on post;

3. Falsifying, hiding, removing, mutilating, or destroying official documents or records, and/or failing to include material facts in official documents and records by willful omission;

4. Engaging in disorderly conduct, including use of abusive or offensive language; quarreling;

intimidation; fighting; or participating in disruptive activities that interfere with the normal and efficient operations of Events DC;

5. Theft, vandalism, immoral conduct, or any criminal activity;

6. Selling, consuming, possessing, or being under the influence of intoxicants, drugs, or substances that cause a person to be or act impaired;

7. Improper use of official authority or credentials;

8. Unauthorized or inappropriate use of communications equipment or property;

9. Improper uniform or poor personal appearance;

10. Use of improper or unauthorized equipment while on post (e.g., cell phone or other electronic device);

11. Abandoning post without being properly relieved;

12. Tardiness;

mailto:Invoices@eventsdc.com

Page 19 | 37

13. Harassment of or discrimination against Events DC contractors, employees and/or visitors;

14. Sabotage, arson, dishonesty (to include accepting bribes, enabling a person to secure stolen property, unauthorized access or lying);

15. Accepting gifts or gratuities not authorized by the COTR; and

16. Improper use of authority or credentials to permit unauthorized access to events or the building for self or others.

(c) Removal from Duty

1. In the event the COTR determines, in his or her sole discretion, that Contractor personnel is unfit for duty or engaging in Prohibited Conduct, the COTR shall have the right to immediately remove the Contractor personnel from duty. If the Contractor’s personnel is removed from duty, the COTR will provide a written report to the Security Manager.

2. Any Contractor personnel removed from duty may also be banned from the Facility where the employee was assigned, and any other Facility or property owned or operated by Events DC.

(d) Poor Performance/Non-Performance

1. Failure to perform any requirement or any service which is currently required or may become required, or failure to satisfactorily accomplish any contractual service, where those failures occur through the carelessness, neglect, or other fault of the Contractor and its employees may be subtracted from Events DC payment(s) to Contractor, in addition to any other remedy available at law or in equity. The financial penalties are as follows:

Performance Issue Unit of Measure Financial Penalty

Deduction Amount

i. Failing to provide the required number of campus security personnel per shift

Per Person Not Provided

$500.00

ii. Deploying licensed security officers (not SPOs) without COTR approval

Per Shift

$250.00

iii. Engaging in prohibited conduct

Per Occurrence

$200.00 and/or removal of the Contractor’s employee

iv. Damaging, destroying, or losing Events DC property

Per Occurrence

$2,000.00 or the dollar amount for appropriate replacement/repair, if more than $200.00.

v. Failing to timely comply with schedule changes

Per Person, Per Hour

$500.00

vi. Failing to provide a lead supervisor

Per Shift $500.00

2. Failure by the Contractor to correct performance issues may be viewed as cause for termination of the

Page 20 | 37

Contract.

[End of Section D]

Page 21 | 37

SECTION E - SPECIFIC CONTRACT PROVISIONS/ETHICAL PROVISIONS

E.1 STANDARD CONTRACT PROVISIONS

Events DC’s Standard Contract Provisions are located under the “Attachments” tab of the OpenGov bid. In the event of a conflict between this RFP and the Standard Contract Provisions, the prevailing document shall be this RFP.

E.2 REQUIRED SUBCONTRACTING SET-ASIDE

Thirty-five percent (35%) of the annual total dollar value of the Contract has been set-aside for performance through subcontracting with businesses certified by the District’s Department of Small and Local Business Development as Small Certified Enterprises (“SBEs”). If there are insufficient qualified SBEs to completely fulfill this requirement, then the subcontracting requirement may be satisfied by subcontracting thirty-five percent (35%) of the total annual dollar value to any CBE, provided that all reasonable efforts shall be made to ensure that qualified CBEs are significant participants in the overall subcontracting work. Any Offeror responding to this RFP shall submit a preliminary subcontracting plan meeting the requirements of this section with its response to this RFP. Any Offeror failing to submit a plan with its response to this RFP will be deemed non-responsive. Further, final Contract award is contingent on approval of the plan by the COTR; disapproval of a subcontracting plan will result in non-award of the Contract. Once the plan is approved by the COTR and the Contract is awarded, changes may only occur with the prior written approval of Events DC’s Chief Contracting Officer and the Director of the District’s Department of Small and Local Business Development

(“DSLBD”).

The preliminary subcontracting plan must include the following:

(a) The name and address of each subcontractor;

(b) The current certification number of each SBE or CBE subcontractor;

(c) The scope of work to be performed by each subcontractor; and

(d) The price to be paid by the beneficiary to each subcontractor.

A Subcontracting plan template is available under the “Attachments” tab.

E.3 U.S. DEPARTMENT OF LABOR WAGE DETERMINATIONS

The Contractor shall be bound by the Wage Determination No. 2015-4281, Revision 35, December 3, 2025, issued by the U.S. Department of Labor in accordance with the Service Contract Act (41 U.S.C. 351 et seq.), for the term of the Contract. If an Option is exercised, the Contractor shall be bound by the applicable wage rate at the time of the exercise.

E.4 INSURANCE

Prior to the commencement of any work, the Contractor shall obtain, and shall maintain throughout the term of the Contract, the following insurance coverage at its sole cost and expense:

(a) Commercial General Liability Insurance written on an occurrence basis, at limits of at least $1,000,000 per occurrence and $2,000,000 general aggregate, for bodily injury and property damage liability, including broad form coverage for property damage, products and completed operations, personal injury (e.g., false arrest, false imprisonment, defamation, libel and slander, discrimination and invasion of privacy), independent contractor’s liability and contractual liability.

Page 22 | 37

(b) Umbrella Liability Insurance (or excess liability insurance), which shall be excess of any general liability and automobile liability policy, and which shall be following form or be broader than underlying policies), at per occurrence limits of at least $5,000,000.

(c) Automobile Liability Insurance in the amount of at least $1,000,000 per accident combined single limit, which shall cover bodily injury (or death) and property damage, and covering owned, hired or non-owned vehicles and any other equipment required to be licensed for road use.

(d) Workers’ Compensation Insurance at statutory limits, and employer’s liability coverage at limits of at least $100,000 per occurrence for bodily injury by accident and $100,000 per employee for bodily injury by disease, $500,000 policy limit.

(e) All-Risk Property Insurance to protect against loss of owned or rented equipment and tools brought onto and/or used on any portion of the premises by Contractor and its subcontractors.

(f) Fidelity Bond/Crime Insurance covering employee and subcontractor dishonesty, theft, and fraudulent acts at limits of not less than $1,000,000 for each loss.

(g) Errors and Omissions/Professional Liability Insurance at limits of at least $5,000,000 per claim and

$5,000,000 aggregate. The retroactive insurance date of such insurance shall be no later than the commencement date of the Contract.

(h) Technology and Telecommunications Liability Insurance at limits of at least $1,000,000 per claim and

$3,000,000 aggregate, for claims resulting from a failure of computer security, theft or disclosure of confidential information, unauthorized access, unauthorized use, service attack, transmission of a computer virus, failure to protect personally identifiable or confidential information, and potential or actual violation of a privacy regulation.

All insurance policies shall be issued by companies licensed to do business in the District of Columbia and on forms acceptable to Events DC and shall provide that the coverage thereunder may not be reduced or canceled unless thirty (30) days unrestricted prior written notice thereof is furnished to Events DC. All insurance shall be primary and not contributory. All insurance policies shall be written by companies with an A.M. Best Co. rating of A+ VII or better and shall contain a waiver of subrogation in favor of Events DC. The policies described in (a), (b), (c), and (h) above shall each contain an endorsement to include the Washington Convention and Sports Authority t/a Events DC as additional insured. The additional insured endorsements shall have no added exclusions or limitations of coverage to limits of liability contractually required or percentage of negligence attributed to the named insured. The insurance policies described in (e), (f), and (g) above shall each name Events DC as loss payee. Certificates of insurance (or copies of policies, if required by Events DC) for the coverages described herein shall be furnished to Events DC prior to commencing work and shall state that Events DC is an additional insured or loss payee as prescribed herein.

The Contractor shall immediately notify Events DC of cancellation or material modification of any policy. If the insurance provided is not in compliance with the requirements herein, Events DC may, at its option, require the Contractor to stop work pending such compliance.

The Contractor shall immediately report in writing to Events DC any incident that might reasonably be expected to result in any claim under any insurance required under the Contract. The Contractor shall cooperate fully with Events DC in the investigation and disposition of any claim arising out of the

Page 23 | 37 performance of the Contract.

E.5 INDEMNIFICATION

(a) The Contractor shall defend, indemnify and hold harmless Events DC, its directors, officers, agents, employees, and other representatives and, as applicable, the District of Columbia (each, an “Indemnified Party”), from and against any and all losses, expenses (including, without limitation, reasonable attorneys’ fees and costs), liabilities, judgments, demands, claims and damages of any kind arising from or relating to or as a consequence of any act, omission, neglect, breach or default of the Contractor, its agents, employees, or its subcontractors in connection with the Contract.

(b) The indemnification obligation under this section shall not be limited by the…