RFP 2027-002 Amendment No 2 - Proposal Deadline Extension.pdf

This document is an amendment issued by Region Ten Community Services Board extending the proposal deadline for RFP #2027-002, Region One Crisis Call Center. The amendment extends the original proposal submission deadline from October 16, 2026, at 2:00 PM Eastern Time to October 30, 2026, at 2:00 PM Eastern Time. The solicitation seeks proposals for operation of a 24/7/365 crisis call center serving a nine-county region in central Virginia, providing crisis intervention, assessment, de-escalation, safety planning, and referral coordination via telephone, text messaging, and web-based chat. The procurement milestone schedule has been revised to reflect the extended deadline, with responses to written questions anticipated on October 16, 2026, evaluation committee review scheduled for November 2–5, 2026, evaluation committee meeting on November 6, 2026, interviews and negotiations if needed on November 9–10, 2026, and anticipated contract award on November 13, 2026. The initial contract term is twelve months from full execution with four optional one-year renewal periods at Region Ten's sole discretion. The deadline for written questions closed on October 2, 2026.

The amendment was issued to allow additional time for publication of responses to submitted questions and to provide prospective offerors sufficient opportunity to review clarifications and prepare their proposals. The proposal must include audited financial statements from a certified public accountant, a pricing narrative explaining cost methodology and anticipated revenue offsets, and separately itemized costs for call center operations, telephone services, text and web-chat services, staffing and clinical supervision, technology, training, data collection, and implementation. A mandatory eligibility requirement is that the contractor must hold current crisis call center accreditation within the 988 Suicide & Crisis Lifeline network or subcontract with an accredited provider. Evaluation is weighted at 100 points across qualifications and experience (20 points), technical and clinical approach (25 points), staffing and implementation capability (25 points), cost proposal (15 points), and quality outcomes (15 points). Proposals may be submitted via eVA, email, or hand delivery to Region Ten's Charlottesville office.