RFP 2027-002 Amendment No 1 - Section 8.10 Questions Regarding the RFP.pdf

This amendment to RFP 2027-002 modifies Section 8.10 regarding questions submitted to Region Ten Community Services Board concerning the solicitation for operation of a 24/7/365 Region One Crisis Call Center serving nine counties in central Virginia. The amendment extends the deadline for submitting written questions from September 30, 2026, to October 2, 2026, aligning with the RFP Milestone Schedule. Questions must be submitted in writing to Davon Chambers at davon.chambers@regionten.org with a copy to contracts@regionten.org. The proposal submission deadline remains October 16, 2026, at 2:00 PM ET, with contract award anticipated in early November 2026. The initial contract term is twelve months from full execution with four optional one-year renewal periods at Region Ten's discretion.

The contractor must hold current crisis call center accreditation within the 988 Suicide & Crisis Lifeline network or subcontract with an accredited provider as a mandatory eligibility requirement. Proposals must include audited financial statements from a certified public accountant and a pricing narrative explaining cost methodology and anticipated revenue offsets, with separately itemized costs for call center operations, telephone services, text and web-chat services, staffing and clinical supervision, technology, training, data collection, and implementation. Evaluation is weighted across qualifications and experience (20 points), technical and clinical approach (25 points), staffing and implementation capability (25 points), cost proposal (15 points), and quality outcomes (15 points) for a total of 100 points. Proposals may be submitted via eVA, email to davon.chambers@regionten.org, or hand delivery to Region Ten's Charlottesville office.