RFI_Request_for_Information_G-214(5).pdf

REQUEST FOR INFORMATION

July 21, 2026

To: All Interested Vendors

Re: Request for Information

The State of Minnesota intends to release a Request for Proposal (RFP) for gift card incentive services to State of Minnesota agencies and Cooperative Purchasing Venture (CPV) members in the near future with the purpose of awarding one or more contracts.

This Request for Information (RFI) is being sought for the purpose of soliciting information related to the required gift card incentive services. No contract will result from any response to this RFI. The State of Minnesota will not pay for any information herein requested nor is it liable for any cost incurred in preparing a response to the RFI. Responses to this RFI will be considered non-public information until after the RFP process has been completed. The State reserves the right to contact responders and request additional information and/or schedule a meeting(s).

Responders should provide thorough answers to the enumerated questions below. Responders may provide supplemental documentation such as technical specification sheets, quotations or other beneficial information relating to their product and service offerings and capabilities.

Response Format and Deadline Respond to the following RFI questions. Provide a word document with your answers numbered to match the following enumerated questions to the agency contact listed below via email.

Provide a response to this RFI on or before the end of the business day on August 3, 2026, at the following address:

Agency Contact: Rhiannon Fissehaye Office of State Procurement 112 Administration Building 50 Sherburne Ave St. Paul, MN 55155

Telephone Number: 651-201-3044 E-Mail Address: Rhiannon.Fissehaye@state.mn.us

Questions may be directed to the contact listed above.

We appreciate your response to this request.

mailto:Rhiannon.Fissehaye@state.mn.us

Section 1: Contact Information Please fill out your company name and contact information.

Responder’s Legal Name

Address

Contact Person

Email Address

Telephone Number

Section 2: RFI Questions Please provide responses to the RFI questions below.

Gift Card Products & Geographic Availability

1) Describe the gift card product(s) your company offers (physical, electronic cards, or both). Include any limitations on where cards may be redeemed, including use within Minnesota, and if applicable, outside of Minnesota.

Electronic Gift Card Delivery

2) If electronic gift cards are offered, describe the methods available for delivering cards to recipients, how unsuccessful deliveries are managed, and any tracking or delivery confirmation capabilities.

Card Value & Lifecycle

3) Describe the available card denominations or load values, when the value-guarantee period begins

(issuance or activation), any expiration or value reduction policies, and whether unused cards may be returned or refunded.

Cardholder Experience

4) Describe how recipients activate cards and check balances, including available languages, accessibility features, and any options for adding additional languages.

Card Management & Security

5) Describe how gift cards are uniquely identified and tracked throughout their lifecycle. Include available security features, activation/deactivation capabilities, batch activation options, and how ordering entities access card identifiers.

Reporting

6) Describe the reporting capabilities available to ordering entities, including available data elements, report formats, reporting frequency, and any self-service reporting features.

Ordering & Program Management

7) Describe your card-ordering process and any online ordering or management portal available (e.g., online portal, email order submission, form-based).

Specifically address the following:

• Whether your solution supports multiple separate user accounts.

• Whether each user can have its own user account(s) with role-based permissions.

• Whether users can independently order, track, manage and report on their own gift card inventory and transactions.

• Whether users can manage multiple internal programs or funding sources within their accounts.

• Any administrative tools available for statewide contract administrators.

Ordering Requirements & Fulfillment

8) Describe any minimum order quantities or dollar thresholds, standard processing and delivery timelines, expedited fulfillment options, and methods used to securely deliver physical and/or electronic gift cards.

High-Value Gift Card Controls ($100+)

9) Describe any system controls or workflow capabilities for orders containing higher-value gift cards

(e.g., over $100), including configurable approval workflows or other administrative controls.

Additional Features

10) Describe any additional capabilities that would benefit a statewide gift card program, such as custom branding, accessibility compliance (including VPAT availability), fraud prevention features, integrations, or other value-added services.

11) Describe any bulk discounts or discounted pricing potentially available to State ordering entities.

https://mn.gov/mnit/media/blog/?id=38-352362