RFI-532-2540-2027_HHS_Appeals_Case_Management_System.pdf

This Request for Information (RFI) is issued by the Iowa Department of Health and Human Services (HHS), Compliance and Administration division, to research available vendors and platforms for a consolidated case management system. The system is intended to manage appeals, waivers of administrative rules, and intentional program violations (IPV) across multiple HHS programs and services. The RFI represents a market research phase to identify vendor capabilities and platform solutions that can support multi-program intake, tracking, adjudication workflows, and comprehensive reporting. Responses are due September 9, 2026. This RFI is preliminary in nature; no procurement contract has been awarded or is imminent. The information gathered from responses will inform the scope of work, technical requirements, and evaluation strategy for a follow-on Request for Proposal (RFP) or Invitation to Bid (ITB).

Pricing terms, contract values, and funding sources are not specified in this RFI, as this is a market research phase rather than an active procurement. No set asides, incumbent vendor information, or specific funding requirements are detailed. Respondents should address the system's capability to consolidate appeals, waiver, and IPV management into a single integrated platform across diverse HHS program areas. Additional details regarding submission format, required information, and the evaluation approach are available on the Iowa Procurement System at https://bids.sciquest.com/apps/Router/PublicEvent?CustomerOrg=DASIowa.