RFI-52-RFI-Q2293035757-LMS DAC OMS- 2026- 8.12.26.pdf

STATE OF NORTH CAROLINA REQUEST FOR INFORMATION NO.

RFI-Q2293035757-LMS

Department of Adult Correction Due Date: September 30, 2026, by 2:00:00 pm

Purchasing Refer ALL Inquiries to:

Maria Lopez Telephone No. 919-866-3664

Issue Date: August 12, 2026

Commodity: 811122

E-Mail: maria.lopez@dac.nc.gov Using Agency Name: NC DAC- Information Technology

ELECTRONIC INSTRUCTIONS: IMPORTANT NOTE: It is the vendor's sole responsibility to upload their offer to the Ariba Sourcing Module by the specified time and date of opening. Vendor shall bear the risk for late electronic submission due to unintended or unanticipated delay including but not limited to internet issues, network issues, local power outages, or application issues. Vendor must include all the pages of this solicitation in their response.

Sealed offers, subject to the conditions made a part hereof, will be received until 2:00pm Eastern Time on the day of opening and then opened for furnishing and delivering the commodity as described herein. Offers must be submitted via the Ariba Sourcing Module with the Execution page signed and dated by an official authorized to bind the Vendor’s firm. Failure to return a signed offer shall result in disqualification.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email attachments, or in any hardcopy format in response to this Bid will not be accepted.

For Vendor training on how to use the Ariba Sourcing Tool to view solicitations, submit questions, develop responses, upload documents, and submit offers to the State, Vendors should go to the following site:

https://eprocurement.nc.gov/training/vendor-training

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

Request for Information (RFI) proposals will be received via electronic submission in the Ariba Sourcing Tool in the Vendor Portal (eVP) by September 30, 2026, by 2:00:00 pm on the day of opening and then opened.

EXECUTION

VENDOR NAME: E-MAIL:

STREET ADDRESS: P.O. BOX: ZIP:

CITY & STATE: TELEPHONE NUMBER: TOLL FREE TEL. NO:

TYPE OR PRINT NAME & TITLE OF PERSON SIGNING: FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

1.0 EXECUTIVE SUMMARY

The State of North Carolina, Department of Adult Correction (DAC), is in the process of developing plans to evaluate and procure a modern Offender Management System (OMS) solution — whether a commercially available product, a fully custom-developed solution, or a modernization of the existing platform — to replace or substantially modernize its existing enterprise platform, the Offender Population Unified System (OPUS).

OPUS has been in continuous operation since 1994 and has evolved from a traditional offender management platform into a comprehensive, mission-critical enterprise system serving the full breadth of DAC operations.

While OPUS continues to perform essential functions, the Department recognizes that its long-running dual architecture — combining a legacy mainframe with incrementally developed web-based modules — presents challenges in maintainability, modernization, mobile enablement, and alignment with evolving correctional best practices and North Carolina technology standards.

This Request for Information (RFI) is intended to collect information and recommendations regarding:

• Commercially available, proven OMS solutions capable of replacing or modernizing OPUS core functionality

• Software-as-a-Service (SaaS) and cloud-hosted OMS platforms

• Hybrid approaches combining commercial off-the-shelf (COTS) solutions with targeted custom development

• Fully custom-developed OMS solutions designed and built specifically to meet DAC’s requirements

• Complete modernization of the current OMS solution, including migration or conversion of OPUS’s existing COBOL mainframe and Java web-based code to a modern technology stack

• Implementation and data migration strategies suited to OPUS’s system scale and complexity

• Estimated costs, timelines, and risk mitigation approaches for a large-scale OMS transition

The State requests detailed point-by-point responses showing how your firm would address the items in the following sections of this RFI:

• Section 3.0 – Current Environment and Background

• Section 4.0 – Scope of Services

• Section 5.0 – Functional Requirements

• Section 6.0 – Technical Requirements

• Section 7.0 – Vendor Qualifications and Experience

• Section 8.0 – Vendor Response Questions

Important Notice: This is a Request for Information ONLY. It does not constitute a solicitation for offers, a commitment to issue a future solicitation, or a contract award. The State of North Carolina will not pay for information submitted in response to this RFI. Responses to this RFI will not be returned. Respondents are advised that the State is under no obligation to notify participants of the outcome of this RFI.

2.0 RFI PROCEDURES

A. Schedule

Milestone Date

RFI Issue Date August 12, 2026

Questions Due August 21, 2026, by 2:00pm est

Answers / Addendum Issued

August 28, 2026

RFI Responses Due

September 30, 2026, by 2:00 pm

Vendor Presentations (if applicable)

TBD — approx. 4-6 weeks after RFI close

Respondents will have six weeks to prepare their submissions. Responses must be received by the date, time, and location specified on the cover sheet. Selected respondents may be required to travel to Raleigh, North Carolina to present and discuss their submissions. Respondents will be notified of the specific date and time at least two weeks in advance of their scheduled presentation.

B. Clarification Questions

Clarification questions will be accepted as specified on the cover sheet of this RFI. All questions must be submitted in writing via the Ariba Sourcing Tool in the Vendor Portal (eVP) by 2:00pm on August 21, 2026. A summary of all general clarification questions and their answers will be posted to the Sourcing Tool in the electronic Vendor Portal (eVP), https://evp.nc.gov), as an addendum to this RFI on or about August 28, 2026.

Please insert WS2293035757 in the title of your submission.

C. Response Requirements

The State recognizes that considerable effort will be required in preparing a response to this RFI. However, please note this is a request for information only, and not a request for services. The Vendor shall bear all costs for preparing and delivering this response.

1. Content and Format

The State expects concise, detailed, point-by-point responses to each item identified in Sections 4.0 through 8.0 of this RFI. The State is not interested in brochures or generic "boilerplate" responses. Responses should clearly define how the vendor's proposed solution would meet the State's business requirements. Any issues or exceptions to the State's requirements should be identified and explained.

Each response should also include:

• The vendor's understanding of the project scope and scale

• A description of how the proposed solution addresses OPUS functional coverage

• An estimated total cost of ownership for the solution, including ongoing compliance with emerging industry standards

• The proposed solution's ability to scale across a large, multi-facility, multi-division statewide corrections agency

• Experience with similar-scale implementations at state correctional agencies

2. Response Format

• Submit one (1) signed, original electronic offer through the Ariba Sourcing Module

• The Ariba Sourcing Module document number is: WS2293035757

• All File names should start with the Vendor name first, in order to easily determine all the files to be included as part of the vendor’s response. For example, files should be named as follows:

Vendor Name.document number.your file name

• File content SHALL NOT be password protected, the file formats must be in .PDF, .JPEG, .DOC, or .XLS format, and shall be capable of being copied to other sources. Inability by the State to open the Vendor’s files may result in the Vendor’s offer(s) being rejected as non-responsive.

• If the vendor’s proposal contains any confidential information, then the vendor must provide one (1) signed, original electronic offer and one (1) redacted electronic copy.

• Responses should be organized by section number and clearly labeled

• Maximum response length: 75 pages (excluding appendices and product literature)

3. Multiple Responses

Multiple responses will be accepted from a single vendor provided that each response is comprehensive, meets all of the State's requirements, and is truly unique (e.g., a COTS/SaaS option, a custom-developed solution, and/or a legacy code migration/modernization approach). Each response must be submitted separately and clearly marked as "Response #1," "Response #2," etc.

3.0 BACKGROUND AND CURRENT ENVIRONMENT

3.1 AGENCY OVERVIEW

The North Carolina Department of Adult Correction (DAC) is responsible for the incarceration, supervision, and rehabilitation of individuals convicted of felony crimes in the State of North Carolina. DAC operates a statewide network of correctional facilities and supervises individuals on probation, parole, and post-release supervision across all 100 North Carolina counties. The Department includes the following major operational divisions:

• Division of Operations — Operates state institutions; manages offender intake, housing, programs, Correction Enterprise and release.

• Division of Community Supervision — Manages probation, parole, and post-release supervision caseloads statewide.

• Division of Health Services — Provides medical, dental, mental health, and substance use treatment to incarcerated individuals.

• Division of Rehabilitation and Reentry Services — oversees programs and services supporting people in prison or under community supervision, with a mission to promote evidence-based practices, reduce recidivism, and build collaborative reentry partnerships statewide.

• Division of Organizational Performance — Manages policy, internal audits, information technology, innovation, quality assurance, and strategic management.

• Special Operations and Investigations (SOI) — Conducts internal investigations and security intelligence operations.

• Post Release Supervision and Parole Commission — Reviews eligibility, makes release recommendations, and establishes conditions of supervision.

3.2 CURRENT SYSTEM — OPUS OVERVIEW

The Offender Population Unified System (OPUS), established in 1994, serves as DAC's comprehensive offender record management platform. OPUS operates from a shared, centralized database used by all divisions and modules, ensuring consistency and data integrity across the entire agency. All modules — spanning Institutions, Community Supervision, Health Services, Human Resources, Finance, Engineering, and public-facing services — share common data structures and business logic, making OPUS a deeply integrated, mission-critical enterprise system.

OPUS encompasses both a legacy IBM mainframe environment and a growing portfolio of modern web-based applications. The mainframe hosts core transactional systems for offender records, sentence computation, and supervision tracking. The web-based portfolio has expanded significantly over the past decade to add mobile access, dashboards, and specialized operational modules. The mainframe environment is developed in COBOL, while the web-based application portfolio is developed primarily in Java; approximately one-third of the total OPUS codebase is COBOL, with the remaining two-thirds written in Java.

The breadth and depth of integration within OPUS means that replacing individual components requires careful planning to avoid unintended impacts across multiple operational areas.

3.3 OPUS MODULE INVENTORY

The following tables enumerate the current OPUS modules by functional area and platform:

Web-Based Modules — Offender Management

Module (Acronym) Description

Community Service Application System (CSAS)

Tracks community service programs — offender interviews, agency assignments, hours worked, and case activity for both supervised and unsupervised offenders. Supports court and legislative reporting.

Dashboard (DSH) Role-based operational dashboards for Institutions, Community Supervision, Health Services, Personnel, Combined Records, Correction Enterprises, SOI and the Parole Commission.

DCC Mobile Smartphone application for Probation/Parole Officers: visit scheduling, case notes, photo capture, offender search, real-time alerts, route mapping and planning.

DCC Risk/Needs Assessment (RNA)

Validated risk-of-re-arrest assessments, case plans, supervision agreements, violation documentation, and interstate compact sharing.

Electronic Rounds Electronic offender observation recording for restrictive housing units via workstations and tablets; auto time-stamped, location-linked.

Food Management System

(FMS)

Menu planning, nutritional standards, medical diet management, bulk purchasing, and food cost analysis. Integrated with HERO EHR and the state financial system NCFS.

Inmate Phone Management

(PIN)

Manages telephone privileges based on offender status and disciplinary restrictions; interfaces with external phone provider.

Mealline Dining hall ID-swipe system for meal verification, diet tracking, and duplicate-meal prevention.

Offender Data Exchange

(ODX)

Secure API/integration platform governing external partner connections;

credential issuance and revocation.

Offender Information (OffInfo) Comprehensive, role-based offender profile aggregating data from OPUS, courts, and departmental systems; supports case management and compliance tracking.

OPUS Management Reports

(OOW)

Standardized and customizable reports for Institutions, Community Supervision, Victim Services, and Correction Enterprises.

Opus Online (OOL) Mission-critical core system for Institutions and Community Supervision: intake, classification, supervision, staffing, investigations, warrant processing, electronic monitoring, appeals.

Programs, Transportation & Logistics (PTL)

Transportation Management: Centralized transfer visibility, automated facility matching including safety restrictions/conflict information and integrated bus capacity.

Jobs & Programs: Program catalog, real-time availability, needs-based matching and eligibility tools.

Video Meeting Management

(VMM)

Scheduling and management of video hearings for court appearances, Industrial Commission, and parole proceedings.

Visitation Tracking System

(VTS)

Web-based visitor approval, eligibility checking, visit documentation, and daily count tracking.

Work Crew System (WCS) Tracks offender work hours, job types, locations, and road miles for Highway and Community Work Crews; interfaces with NCDOT for billing.

Web-Based Modules — Health Services

Module (Acronym) Description

Alcohol Chemical Dependency (ACD)

Manages substance use treatment caseloads, treatment plans, assessments, and clinical documentation.

EHR Reporting Cross-system reporting combining OPUS and HERO (Electronic Health Record) data; supports Medical, Dental, and Mental Health compliance reporting.

Health Services Event Reporting (HSE)

Patient safety event reporting, quality-of-care oversight, medication loss tracking during facility transfers.

Telehealth Scheduling (TLH) Coordinates telehealth appointments between offenders and external medical providers; reduces off-site transport.

Web-Based Modules — Correction Enterprises, Infrastructure, Financial, Personnel

Module (Acronym) Description

Business Information Data System (BIDS)

Manages Correction Enterprises customer orders, production, inventory, distribution, and billing.

Job Order System (JOS) Engineering job order approval, tracking, and budget monitoring.

Job Order Logistics (JOL) Materials planning for Inmate Construction Program; purchasing, receiving, and inventory tracking.

Maintenance Management System (MMS)

Corrective and preventive maintenance work orders, labor/cost tracking, and scheduled maintenance for facilities and vehicles.

Accounting (ACT) Employee overpayment management; tracks account balances and processes payments for state agencies.

AR Billing (ARB) Accounts receivable — invoices and payment tracking for offender labor, jail meals, and services to external agencies.

Cashless on the Net (CON) Statewide canteen/commissary system using ID-card debit against inmate trust accounts.

Fixed Asset Tracking (FAT) Manages department fixed assets; tracks assignments, transfers, and disposals;

supports annual inventory and audit.

MIS Equipment Tracking

(MET)

Tracks IT equipment (computers, tablets, printers, network devices) statewide;

supports lifecycle management.

PC Exchange (PCX) Automates receipt and recording of equipment from PC Exchange initiative;

interfaces with NCFS.

Safekeeper Billing (SKB) Calculates and generates county invoices for safekeeper expenses; consolidates movement, pharmacy, and medical data.

Applicant Tracking System

(ATS)

Manages continuous-recruitment hiring lifecycle: qualification review, background checks, interviews, Criminal Justice processing, and hiring actions.

Employee Management System (TAP)

Centralized workforce management: public information requests, disability applications, retirement, settlement separations, reduction-in-force planning.

Employee Relations System

(ERS)

Tracks employee disciplinary and investigative matters: performance, EEO, PREA, and ADA cases.

Safety & Environmental Health (SFT)

Workplace injury/illness reporting; OSHA compliance; lost workday tracking.

Web-Based Modules — Investigation/Security, Partnerships, Public-Facing

Module (Acronym) Description

Correspondence Tracking System (CTS)

Automates intake and tracking of correspondence (ADA, Food Service, PREA, general). Includes Inmate Grievance component.

Critical Incident Notification System (CIN)

Department-wide incident reporting and automated email/SMS alerts to staff and leadership; desktop and mobile access.

Extradition Tracking System

(ETS)

Web-based extradition case management; tracks timelines and documentation;

replaced legacy mainframe process.

Gatelog (GTL) Badge-scan employee entry/exit tracking; automated reporting for lockdowns and headcounts; offender movement tracking in select facilities.

Incident Tracking System

(ISS)

Documents significant institution incidents — narratives, involved individuals, evidence, use-of-force, PREA data, contraband, and court outcomes.

PhotoID Captures and stores offender/staff photographs; produces ID cards used for gate access, meal tracking, and canteen; supports facial recognition integration.

SOI Case Management (SOI-

CM)

Investigative system for the Special Operations and Investigations:

investigations, intelligence, confidential informants, forensic phone analysis, facial recognition.

Tool Inventory Control (TIC) Tracks tools at Correction Enterprises and Institutions: assignments, check-in/out, barcode scanning.

Clemency (CLM) Manages pardon and commutation applications for the Governor's Clemency Office.

Programs Information Management System (PIMS)

Supports Recidivism Reduction Services: scheduling, attendance, and documentation for cognitive behavioral and substance use programs across all 100 counties.

Automated System Query

(ASQ)

Research access to historical offender population data; both internal (authorized) and public (PII-protected) versions.

Law Enforcement Offender

(LEO)

Secure offender record access for law enforcement: demographic search, photo lineups, tattoo/marking searches.

Offender Public Information

(OPI)

Public portal for offender lookups: active/inactive incarceration, community supervision, escapes, absconders, and historical releases.

Mainframe-Based Modules

Module (Acronym) Area Description

Inmate Custody Classification

(ICC)

Offender Mgmt

Structured custody level assessment and facility/housing/program assignment; multi-level review and approval.

Inmate Jobs and Programs

(IJP)

Offender Mgmt

Tracks work assignments, program participation, hours, enrollment, and certificates earned; interfaces with financial systems for incentive wages.

Inmate Monitoring and Transfer (IMT)

Offender Mgmt

Tracks offender movement between facilities; transportation scheduling; safety restrictions and conflict information.

Inmate Population Tracking

(IPT)

Offender Mgmt

Manages facility bed assignments, offender counts, appointments, movements and release information; alerts for significant events.

Inmate Control Status (ISS) Offender Mgmt

Manages disciplinary investigations and control status: charges, hearings, appeals, sanctions, privilege restrictions.

Offender Reception Process

(ORP)

Offender Mgmt

Intake processing: personal, background, victim, and pending charge information; victim notification.

Offender Time Computation

(OTC)

Offender Mgmt

Sentence calculation and projected release dates; sentence credits, penalties, warrants, parole information.

Probation and Parole Supervision (PPS)

Offender Mgmt

Manages probation, parole, and post-release caseloads:

supervision status, officer assignments, risk assessments, case notes, violations.

Visitation Tracking System

(VTS)

Offender Mgmt

Visitor applications, approvals, scheduling, and documentation;

eligibility checks and restrictions.

Work Release System (WRS) Offender Mgmt

Financial processing for work release: earnings, deductions, payments, checks, statements, and reconciliation.

Administrative Systems

(ADM)

Financial Laundry service billing, highway charges, and vehicle/fleet management and cost tracking.

Inmate Banking System (IBS) Financial Offender trust account management: deposits, wages, garnishments, vendor payments, check issuance; interfaces with banks and financial providers.

Parole Commission Actions

(PCA)

Partnerships Parole/Post Release Supervision review tracking: case evaluations, commissioner votes, and parole/post release case activity from intake through final action.

3.4 DATA INTEGRATION AND EXTERNAL PARTNERS

OPUS currently maintains data-sharing agreements with the following governmental agencies and commercial partners. Any replacement or modernization solution must be capable of supporting equivalent integrations:

Governmental Partners Private Sector / Vendor Partners

• NC Administrative Office of the Courts (AOC)

• NC Counties (100 counties)

• DHHS — Division of Public Health

• DHHS — Division of Social Services

• DHHS — Division of Medical Assistance (DMA)

• DHHS — Child Support Enforcement

• Department of Justice (DOJ)

• Department of Revenue (DOR)

• Department of Transportation (DOT)

• Employment Security Commission (ESC)

• Federal Aviation Administration (FAA)

• GDAC (CJLeads, Veterans Information)

• Internal Revenue Service (IRS)

• Juvenile Justice (JJ)

• NC Financial System (NCFS)

• National Information Solutions Cooperative

(NISC)

• Office of State Controller (OSC)

• SBI / DCI

• State Board of Elections (SBOE)

• State Criminal Alien Program (SCAAP)

• Social Security Administration (SSA)

• Veterans Administration (VA)

• NC Sentencing and Policy Advisory

Commission

• NC State Treasurer

• Victim Services Vendor

• Offender Medical Care Vendor (HERO EHR)

• Electronic Monitoring Partner

• Offender Tablet Vendor

• Offender Packages Vendors

• Laboratory Vendor (LabCorp)

• Medical Claims Vendor

• Offender Mail Processor

• Banking Partners (JPay / private banks)

3.5 MODERNIZATION DRIVERS

The following factors are motivating the Department's evaluation of OMS replacement or modernization:

• Legacy Architecture: Core functions remain on IBM mainframe technology requiring specialized skills that are increasingly difficult to recruit and retain.

• Integration Complexity: Thirty-plus years of incremental development has resulted in complex interdependencies that complicate upgrades and enhancements.

• User Experience: Mainframe interfaces are not user-friendly and create barriers to staff efficiency and training.

• Mobile Enablement: Growing demand for field-accessible tools for both Institutions and Community Supervision staff.

• Cybersecurity: Evolving state and federal security requirements (CJIS, NCDIT) require continuous adaptation of older components.

• Analytics and Reporting: Increasing demand for advanced data analytics, real-time dashboards, and predictive tools to support evidence-based practices and policy decisions, including the ability to interface with the State’s enterprise data lake for enterprise-wide reporting and analytics.

• Legislative and Policy Agility: Corrections policy changes — sentencing reforms, supervision standards, PREA mandates — require rapid system adaptation that is difficult in legacy environments.

• Technology and Business Agility: The Department needs a platform flexible enough to take advantage of emerging technologies and to evolve alongside changing business needs and expectations, rather than being constrained by rigid, vendor-controlled release cycles.

• Case Planning and Reentry Support: Growing need for structured, cross-phase case planning and secure offender/returning-citizen self-service access to their own program, education, and health information to strengthen reentry outcomes.

4.0 SCOPE OF SERVICES

The Department is seeking information about solutions that could replace or modernize OPUS, with primary focus on the core Offender Management System functions. The scope encompasses, at minimum, the following service areas:

1. System Assessment and Gap Analysis — Vendor's proposed process for assessing current OPUS functionality and identifying gaps relative to their proposed solution

2. Software Licensing / Subscription — Commercial OMS software, including all modules required to replicate or improve upon OPUS functional coverage

3. Implementation Services — Project management, configuration, customization, integration development, and deployment services

4. Legacy Code Migration / Modernization Services — For vendors proposing to migrate or convert OPUS’s existing COBOL and/or Java codebase rather than replace it, the automated/semi-automated conversion, refactoring, and target-platform migration services required

5. Data Migration — Full migration of historical offender, staff, and operational data from the existing OPUS database (mainframe and relational database) to the new system

6. Integration Development — Development and testing of interfaces with all required external government and private-sector partners

7. Training — End-user and system administrator training for a large, geographically distributed workforce across 100 counties

8. Testing and Quality Assurance — System, integration, performance, and user acceptance testing

9. Change Management — Organizational change management support for a complex, statewide technology transition

10. Post-Go-Live Support — Hypercare support, ongoing maintenance, and help desk services

11. Business Rule Discovery and Validation — Vendor shall describe its methodology for identifying, documenting, validating, testing, and transitioning existing business rules from legacy systems into the proposed solution

12. Artificial Intelligence Enablement — Describe AI-assisted capabilities available within the proposed solution, including productivity assistance, reporting, search, document summarization, analytics, and configurable AI services appropriate for a criminal justice environment

13. Knowledge Transfer and State Self-Sufficiency — Describe the activities necessary to enable DAC personnel to independently administer, configure, enhance, integrate, and maintain the solution following implementation

Note on Scope Phasing: The Department is open to information regarding both full-replacement and phased-modernization approaches. Vendors are encouraged to describe their experience with phased implementations that minimize operational disruption for a 24/7, mission-critical corrections environment.

Note on Support Model: In addition to the vendor-sustained support model described above, the State may pursue an approach in which vendor support and enhancement services are time-boxed to a defined initial period following go-live, after which the Department of Adult Correction (DAC) assumes long-term maintenance and enhancement responsibility. Vendors should price and describe both scenarios separately:

(1) vendor-sustained Post-Go-Live Support and Ongoing Enhancement and Upgrades for the life of the contract, and (2) vendor-sustained support for a defined transition period followed by DAC-sustained support and maintenance, thereafter, including any handoff activities required to enable the transition.

Note on Solution Approach: The Software Licensing / Subscription item above assumes a COTS licensing model. Vendors proposing a fully custom-developed solution or a legacy code migration/modernization approach should instead describe the equivalent cost structure for their proposed approach (e.g., time-and-materials or fixed-price development costs) in lieu of software licensing fees. The State welcomes responses proposing a COTS/licensed product, a fully custom-developed solution, a legacy code migration/modernization approach, or any hybrid of these.

5.0 FUNCTIONAL REQUIREMENTS

Vendors shall describe their solution's ability to meet or exceed the following functional requirements. For each area, please indicate whether the capability is: (a) Standard — available out-of-the-box, (b) Configurable — available with configuration/parameter settings, (c) Customizable — requires custom development, or (d) Not Available. For any item marked Customizable, also indicate a fifth data point: whether the resulting custom code will be vendor-owned/licensed, or will transfer to DAC as State-owned intellectual property.

5.1 OFFENDER INTAKE AND RECEPTION

Item # Item Description Response OIR-1 Capture and manage comprehensive offender demographic, identification, and background information

OIR-2 Process criminal history, court commitments, and pending charge information OIR-3 Support victim notification requirements and victim information tracking at intake OIR-4 Generate offender identification numbers and manage ID card production (photo

ID)

OIR-5 Conduct and document initial risk and needs assessments at intake OIR-6 Support biometric data capture (photographs, fingerprints) and facial recognition integration

OIR-7 Manage gang affiliation identification and tracking

OIR-8 Record medical, mental health, and substance use screening information OIR-9 Interface with court systems (NC Administrative Office of the Courts) for commitment data

OIR-10 Support safekeeper intake processing for individuals held on behalf of counties

5.2 CUSTODY CLASSIFICATION

Item # Item Description Response CC-1 Conduct and document structured, validated custody classification evaluations CC-2 Assign offenders to appropriate custody levels, facilities, and housing areas based on risk and need

CC-3 Support multi-level review and approval workflows for classification decisions and overrides

CC-4 Manage classification overrides with required justification and documentation CC-5 Track classification history and changes throughout the incarceration period CC-6 Flag housing conflicts, protective custody needs, and safety considerations CC-7 Support reclassification scheduling and automated notifications CC-8 Recommend or support assignment of offenders to appropriate facilities based on programming, education, job, and rehabilitative needs and pathways, in addition to custody/security factors

5.3 POPULATION AND BED MANAGEMENT

Item # Item Description Response PBM-1 Maintain real-time facility census and bed assignment records PBM-2 Track and report offender populations by facility, unit, and housing assignment PBM-3 Monitor facility capacity, available bed space, and projected capacity needs PBM-4 Support automated alerts for significant population events PBM-5 Enable emergency operations support (lockdowns, emergency headcounts, evacuation tracking)

PBM-6 Manage cell and housing unit assignments with conflict and restriction checking

5.4 OFFENDER MOVEMENT AND TRANSPORTATION

Item # Item Description Response OMT-1 Track and manage all offender movements between facilities (custody changes, medical, court appearances, release)

OMT-2 Schedule and manage transportation routes and vehicle assignments OMT-3 Automate transfer approval workflows with appropriate authorization levels OMT-4 Enforce housing conflict and restriction checks during movement processing OMT-5 Interface with court systems for court appearance scheduling OMT-6 Support video hearing coordination to reduce physical transport requirements OMT-7 Track extradition cases and related legal timelines OMT-8 Evaluate offenders against all facilities simultaneously, identifying conflicts, vacancies, and placement suitability

5.5 SENTENCE COMPUTATION AND TIME MANAGEMENT

SCTM-1 Calculate sentences and projected release dates accurately under North

Carolina's Sentencing Laws (Pre-Fair, Fair, Structured)

SCTM-2 Manage sentence credits (good time, gain time, earned time, jail credit, meritorious time) and penalty time

SCTM-3 Track and manage multiple concurrent and consecutive sentences SCTM-4 Process sentence modifications, appeals, and court-ordered changes SCTM-5 Manage warrants, detainers, holds, and pending charges affecting release eligibility

SCTM-6 Generate required sentence calculation documentation and notifications SCTM-7 Interface with parole and post-release supervision for release planning SCTM-8 Support mandatory minimum, ASR and habitual felon processing rules

5.6 OFFENDER PROGRAMS, JOBS, AND REHABILITATION

Item # Item Description Response OPJR-1 Track offender work assignments, hours worked, and job performance OPJR-2 Manage program enrollment, attendance, completion, and certificates earned OPJR-3 Maintain statewide view of program capacity and waitlists OPJR-4 Support matching offenders to appropriate programs based on risk/need assessment results

OPJR-5 Track educational, vocational, and cognitive behavioral programming OPJR-6 Calculate and process incentive wages based on work and program participation OPJR-7 Interface with financial systems for accurate wage calculation and payment OPJR-8 Document substance use treatment participation and outcomes OPJR-9 Support development and tracking of a structured, offender-specific case plan spanning incarceration and community supervision that links assessed needs to programs, education, treatment, and reentry goals

OPJR-10 Provide offenders/returning citizens with self-service access to their own program completion, education/training records, and (where clinically appropriate) health summary information to support reentry planning and continuity of care

5.7 COMMUNITY SUPERVISION (PROBATION, PAROLE, POST-RELEASE)

CS-1 Manage caseload assignment and distribution for Probation and Parole Officers CS-2 Track supervision status, conditions, contacts, and compliance activities CS-3 Record and manage case notes, field visit reports, and required contacts CS-4 Process violation reports, technical violation sanctions, and warrant requests CS-5 Complete and track validated risk/needs assessments and case plans CS-6 Manage supervision condition changes and court-ordered modifications CS-7 Support electronic monitoring integration and GPS tracking coordination CS-8 Provide mobile application for field officer use (case notes, offender search, alerts, photo capture, appointment routing)

CS-9 Support interstate compact offender supervision and secure document sharing CS-10 Manage sex offender registration requirements and reporting CS-11 Track community service hours and compliance CS-12 Generate workload reports and caseload management tools

5.8 DISCIPLINARY MANAGEMENT

Item # Item Description Response DM-1 Document and manage disciplinary charges, investigations, and hearings DM-2 Record hearing outcomes, appeal dispositions, and resulting sanctions

DM-3 Manage privilege restrictions, housing changes, and segregation placements DM-4 Track use-of-force incidents with detailed narrative and documentation requirements

DM-5 Provide link between disciplinary and incident when necessary DM-6 Manage PREA incident reporting, tracking, and compliance documentation DM-7 Support offender grievance intake, tracking, review, and response

5.9 HEALTH SERVICES INTEGRATION

Item # Item Description Response HSI-1 Interface with the HERO Electronic Health Record system and other EHR platforms

HSI-2 Coordinate telehealth appointment scheduling HSI-3 Track medication administration and medication loss/reconciliation during facility transfers

HSI-4 Manage dietary and nutritional requirements, including medical diet needs HSI-5 Support substance use treatment program documentation and outcome tracking HSI-6 Track health-related program enrollment and participation

5.10 VISITATION AND VOLUNTEER MANAGEMENT

Item # Item Description Response VM-1 Process and manage visitor applications, background checks, and approval status VM-2 Schedule and document offender visits (in-person and video) VM-3 Enforce eligibility restrictions based on disciplinary status and security

VM-4 Track daily and cumulative visitation counts by facility VM-5 Manage visitor denial, suspension, and reinstatement workflows VM-6 Support video visitation scheduling and coordination VM-7 Process and manage volunteer applications, background checks, and approval status

VM-8 Track volunteer registration, required training/certification completion, and hours/participation by facility

5.11 FINANCIAL MANAGEMENT

FM-1 Manage offender trust accounts and all related financial transactions FM-2 Process offender wages, garnishments, restitution, and deductions FM-3 Support canteen/commissary operations with cashless ID-card transactions FM-4 Manage work release financial processing (earnings tracking, check issuance, reconciliation)

FM-5 Generate invoices and billing for safekeeper expenses, offender labor, and county services

FM-6 Interface with the NC Financial System (NCFS) and Office of State Controller FM-7 Produce accounts receivable reports and payment tracking FM-8 Support Correction Enterprises order management, production, and billing

5.12 INVESTIGATION, SECURITY, AND INTELLIGENCE

Item # Item Description Response ISI-1 Document and manage significant incident investigations with full narrative and evidence tracking

ISI-2 Track seized contraband by type, facility, and case ISI-3 Support SOI investigative case management including confidential informant management

ISI-4 Manage intelligence reports and inter-agency information sharing ISI-5 Support facial recognition tools for investigative leads and identity verification ISI-6 Coordinate critical incident notifications with automated alerts to staff and leadership

ISI-7 Track gang intelligence and relationships between individuals ISI-8 Manage extradition case workflows and legal timelines

5.13 REPORTING, ANALYTICS, AND DATA ACCESS

Item # Item Description Response RAD-1 Provide standardized operational reports for Institutions, Community Supervision, Health Services, Finance, etc.

RAD-2 Enable configurable ad hoc reporting and data export RAD-3 Provide role-based executive and management dashboards RAD-4 Support population trend analysis and projections RAD-5 Generate required legislative, judicial, and compliance reports RAD-6 Provide researcher and analyst data access with appropriate PII protections RAD-7 Enable law enforcement offender record searches, including photo lineup and tattoo/marking searches

RAD-8 Provide a public-facing offender information portal with appropriate privacy controls RAD-9 Support integration with state analytics platforms (SAS, Power BI, or equivalent) RAD-10 Support integration with, and provide necessary data extracts/feeds to, the State's enterprise data lake to enable cross-agency analytics and reporting

5.14 VICTIM SERVICES

VS-1 Manage victim notification requirements throughout the offender lifecycle VS-2 Interface with the victim services vendor system VS-3 Track victim information and notification preferences VS-4 Support automated notifications for key events (intake, transfer, release, escape)

5.15 PAROLE AND CLEMENCY

Item # Item Description Response PC-1 Support Parole/PRS review workflow and commission hearing scheduling PC-2 Record parole commission votes, decisions, and conditions PC-3 Manage parole/PRS case activity from intake through final action PC-4 Support clemency application management (pardons and commutations) PC-5 Provide case documentation and tracking for executive review

6.0 TECHNICAL REQUIREMENTS

Vendors shall describe their solution's ability to meet or exceed the following functional requirements. For each area, please indicate whether the capability is: (a) Standard — available out-of-the-box, (b) Configurable — available with configuration/parameter settings, (c) Customizable — requires custom development, or (d) Not Available.

6.1 SYSTEM ARCHITECTURE

Item # Item Description Response SA-1 Modern, web-based architecture with support for current browsers without proprietary plug-ins

SA-2 Cloud-hosted (SaaS), on-premises, or hybrid deployment capability; vendor should describe supported deployment models

SA-3 Scalable to support a large, statewide multi-division corrections agency across 100 counties

SA-4 High availability design with documented uptime SLA (minimum 99.9% for mission-critical functions)

SA-5 Comprehensive disaster recovery and business continuity capability with documented RTO/RPO

SA-6 Compliance with NC DHHS IT and NCDIT security and technical standards SA-7 Support for multi-tenancy or dedicated environment based on State security

6.2 INTEGRATION AND INTEROPERABILITY

II-1 Open, documented API architecture (RESTful preferred) to support external system integrations

II-2 Demonstrated ability to maintain the types of data-sharing agreements described in Section 3.4

II-3 Support for real-time, near-real-time, and batch data exchange methods II-4 Compliance with criminal justice information sharing standards (NIEM, Global

Reference Architecture)

II-5 Support for CJIS-compliant data exchange with SBI, DCI, and other law enforcement systems

II-6 Experience integrating with state financial systems and EHR platforms II-7 Vendor-provided integration toolkit or middleware for new interface development II-8 Documented API, ETL, or file-based capability to interface with the State's enterprise data lake for centralized analytics and reporting

6.3 MOBILE CAPABILITIES

MC-1 Native or responsive mobile application for iOS and Android for field supervision officers

MC-2 Offline / disconnected operation capability for areas with limited cellular connectivity

MC-3 Real-time push notifications and alerts to mobile devices MC-4 Mobile access for key functions: case notes, contact recording, offender lookup, task management

MC-5 Tablet support for facility operations (electronic rounds, mealline, etc.)

6.4 SECURITY

SEC-1 Role-based access control (RBAC) with granular, configurable permission levels SEC-2 Multi-factor authentication (MFA) support SEC-3 Comprehensive audit trails and access logging for all user actions SEC-4 Full compliance with FBI CJIS Security Policy SEC-5 Data encryption at rest and in transit (AES-256 or equivalent) SEC-6 Compliance with NC statewide security standards and NCDIT requirements SEC-7 Penetration testing and vulnerability management program SEC-8 FedRAMP authorization (if cloud-hosted) SEC-9 Incident response and breach notification procedures

6.5 DATA MIGRATION

Item # Item Description Response DM-1 Comprehensive data migration methodology for transitioning from legacy mainframe and relational database environments

DM-2 Experience migrating decades of historical corrections data with full integrity validation

DM-3 Data mapping, cleansing, and transformation services DM-4 Parallel operation capability during transition period DM-5 Data validation and reconciliation reporting DM-6 Approach for handling data that cannot be directly migrated (archival strategy)

6.6 SYSTEM PERFORMANCE

Item # Item Description Response SP-1 Capacity to support large numbers of concurrent users across the state, including

24/7 operations

SP-2 Documented response time standards for critical functions (under 3 seconds for standard transactions)

SP-3 Performance testing and load testing documentation SP-4 Monitoring and alerting capabilities for system performance and availability

6.7 CONFIGURABILITY AND CUSTOMIZATION

Item # Item Description Response CFG-1 Configurable workflows, forms, and business rules without requiring code changes CFG-2 State-specific configuration capabilities (NC Structured Sentencing, NC statutes and regulations)

CFG-3 Configurable reporting and dashboards accessible to authorized agency staff CFG-4 Documented approach for managing state-specific customizations through product upgrades

CFG-5 Whether custom development required to meet DAC's requirements is built on the vendor's proprietary/closed framework, versus standard, non-proprietary technologies that DAC's internal IT staff could reasonably learn and support

CFG-6 Source code and intellectual property ownership position for any custom development performed for DAC — vendor-owned/licensed versus State-owned upon delivery or contract termination

CFG-7 Willingness and terms to provide DAC with source code, build/deployment pipelines, and source code repository access (not solely a compiled/binary deliverable) in the event DAC intends to assume long-term self-support of custom components

7.0 VENDOR QUALIFICATIONS AND EXPERIENCE

Vendors shall provide the following information to assist the State in evaluating qualifications:

7.1 COMPANY INFORMATION

• Company name, headquarters address, and primary point of contact for this RFI

• Year founded; number of employees dedicated to corrections technology

• Brief financial stability statement (e.g., years in business, public/private status)

• Parent company information, if applicable

• Any planned mergers, acquisitions, or significant ownership changes

7.2 PRODUCT INFORMATION

• Product name, current version, and initial release date

• Total number of active installations; number of state correctional agency clients

• Frequency of product updates, patches, and major version releases

• Product development roadmap highlights for the next 12–24 months

• Description of how regulatory and legislative requirement changes are incorporated into the product

Note for Custom-Development or Migration Proposals: Vendors proposing a fully custom-developed solution or a legacy code migration/modernization approach, rather than an existing installed commercial product, should respond to this section with equivalent information: your development framework or reusable accelerators, prior similar custom-build or legacy modernization engagements, your approach to release/version management, and how regulatory or legislative changes would be incorporated over time — in lieu of installed-base or product-version figures that assume an existing commercial product.

7.3 CLIENT REFERENCES

Provide at least three references from state correctional agencies using your OMS solution — or, for custom-developed or legacy migration/modernization proposals, from similar custom-build or legacy modernization engagements you have completed. For each reference please include:

• State agency name and contact information

• Approximate offender population and supervised population managed by the system

• Go-live date and implementation duration

• Brief description of scope and any customization required

7.4 IMPLEMENTATION EXPERIENCE

• Describe your implementation methodology and project management approach

• Describe the largest OMS implementation you have completed in terms of scale and complexity

• Describe your experience with mainframe-to-modern system data migrations and, if applicable, legacy code migration or modernization (e.g., COBOL-to-Java or similar conversions)

• Describe your approach to minimizing operational disruption during a mission-critical system transition

• Describe your typical staffing approach, including project manager, technical lead, subject matter experts, and training staff

7.5 SUPPORT AND MAINTENANCE

• Describe your post-implementation support model (helpdesk tiers, account management, escalation)

• Describe your standard SLA commitments for system availability and issue resolution

• Describe your approach to patch management, upgrades, and version transitions

• Describe your training and knowledge transfer model for long-term State self-sufficiency

• Describe the defined hypercare/warranty period your standard model provides following go-live before any transition to reduced support or handoff

• Provide a concrete knowledge-transfer plan and timeline describing how DAC staff would be brought to proficiency in supporting, configuring, and troubleshooting the solution

• Describe the staffing and skillset profile (roles, technical competencies, headcount) DAC would need to build or retain in order to self-support the solution long-term

• For product-based (licensed) solutions specifically, describe what happens to license terms, patch/update access, and eligibility for future upgrades if DAC opts out of vendor support following the initial transition period

8.0 VENDOR RESPONSE QUESTIONS

Please provide detailed written responses to each of the following questions. Responses should be concise and specific; the State is not interested in generic marketing material.

1. Describe your OMS solution and its core capabilities. How long has it been in production, and how many state correction agencies use it today? What is the largest state agency (by offender population) currently using your solution? If you are proposing a fully custom-developed solution or a legacy code migration/modernization approach rather than an existing installed product, describe your proposed solution and core capabilities accordingly, and provide comparable experience (e.g., similar custom builds or legacy modernization engagements) in lieu of installed-base figures.

2. How does your solution manage the complete offender lifecycle, from initial court commitment and intake through incarceration, release, and post-release supervision? Identify any lifecycle stages where your solution has known gaps relative to the requirements in Section 5.0.

3. Describe your…