RFI_34800-042826_Amendment_1.pdf

This is Amendment #1 to a Request for Information (RFI) issued by the Tennessee Bureau of Investigation for law enforcement specific message switch software, maintenance, and support services. The amendment updates the schedule of events for the RFI #34800-042826. The RFI was originally issued on August 24, 2026, with questions from potential respondents due by August 31, 2026. Answers to submitted questions will be posted by October 13, 2026, and responses to the RFI are due by October 30, 2026. The software must enable queries to and from internal and external law enforcement databases, including connections to 288 interfaces such as NCIC, NLETS, Tennessee driver license, registration, and computerized criminal history files. The solution must operate on Microsoft Windows with Microsoft SQL Server, comply with CJIS security policies, maintain greater than 99% uptime with sub-second response times, and support load balancing, redundancy, and failover capabilities.

Respondents are required to provide technical specifications, implementation timelines within one calendar year, hardware and software requirements, performance metrics, archiving features, transition and training plans, and four-year maintenance and support pricing using fixed pricing models. The State is evaluating both licensed software solutions and AI-generated code solutions. All vendor personnel assigned to the project must complete fingerprinting, background checks, CJIS security addendums, and other law enforcement access requirements. Maintenance and support agreements must include 24/7 helpdesk coverage for updates, upgrades, patches, bug fixes, and message key changes. RFI responses will become State property and remain confidential until after any subsequent procurement evaluation concludes. This is an exploratory information-gathering effort, and responding is optional and creates no contract rights or obligations.