Thank you Dawn! We appreciate your understanding and patience. Please let me know if there anything else I need to be working on for you.

Kimberly Jackson Government Sales Director Sending Technology Solutions

Book time to meet with me

M +1 405 537 0762 kimberly.jackson@pb.com pitneybowes.com

Pitney Bowes - Confidential From: Osborne, Dawn Y <Dosborne@ILSOS.GOV> Sent: Tuesday, April 21, 2026 1:00 PM To: Kimberly Jackson <kimberly.jackson@pb.com> Cc: Keelan W Alberts <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Thank you. I will start working on this. Dawn Osborne Executive IV – Department of Vehicle Services Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403 ILSOS.?gov Keep Informed! Learn more about the Thank you. I will start working on this.

Dawn Osborne Executive IV – Department of Vehicle Services Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

? ILSOS.gov?

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From: Kimberly Jackson <kimberly.jackson@pb.com> Sent: Tuesday, April 21, 2026 12:57 PM To: Osborne, Dawn Y <Dosborne@ILSOS.GOV> Cc: Keelan W Alberts <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Good afternoon, Yes, the price will stay the same.

Sending Technology Solutions

Book time to meet with me

M +1 405 537 0762

Sent: Tuesday, April 21, 2026 12:51 PM To: Kimberly Jackson <kimberly.jackson@pb.com> Cc: Keelan W Alberts <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Good afternoon Kimberly. Thank you for looking into this for me. I will submit the internal paperwork to amend the contract 26VS103007 to add the SPE Hosting Subscription. Can you confirm for me that it will be $52.?20 each quarter for the term Good afternoon Kimberly.

Thank you for looking into this for me. I will submit the internal paperwork to amend the contract 26VS103007 to add the SPE Hosting Subscription. Can you confirm for me that it will be $52.20 each quarter for the term of this contract which ends 9/30/2028?

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

? ILSOS.gov?

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From: Kimberly Jackson <kimberly.jackson@pb.com> Sent: Tuesday, April 21, 2026 12:33 PM To: Osborne, Dawn Y <Dosborne@ILSOS.GOV>

Subject: RE: External: RE: recent contract 26VS103007

Hi Dawn, I apologize for the oversight, and we appreciate your patience as we worked through the details. We were able to confirm that, unfortunately, the SPE Hosting Subscription was not included in the new contract (0011900068) for 2025. We understand this may cause some inconvenience on your end, and we want to ensure we get this resolved as smoothly as possible.

To move forward, would it be possible to either extend the expired PO (24VS103029) or amend the new PO (26VS103007) to include the subscription? We’re happy to proceed with whichever option is easiest for you.

Additionally, we can consolidate the invoices into a single invoice if that would help streamline processing.

Please let me know how you’d like to proceed or if you need any supporting documentation from our side.

Kimberly Jackson Government Sales Director Sending Technology Solutions

Book time to meet with me

M +1 405 537 0762

Sent: Wednesday, April 15, 2026 8:14 AM To: Kimberly Jackson <kimberly.jackson@pb.com> Cc: Keelan W Alberts <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Good morning Kimberly, The PO that you attached 24VS103029 is expired. The new PO is 26VS103007. Although I can’t tell if the Hosting Subscription $52.?20 is part of 26VS103007 since there is no mention of it, my understanding is that it would Good morning Kimberly, The PO that you attached 24VS103029 is expired. The new PO is 26VS103007. Although I can’t tell if the Hosting Subscription $52.20 is part of 26VS103007 since there is no mention of it, my understanding is that it would be. I am questioning the bills that we are getting for $52.20 since that fee was supposed to be part of the new PO. If that got missed, and should be an additional fee, we will need to amend the contract to add that in before I can pay the bills.

Hope that helps.

Thank you.

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

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From: Kimberly Jackson <kimberly.jackson@pb.com> Sent: Tuesday, April 14, 2026 5:25 PM To: Osborne, Dawn Y <Dosborne@ILSOS.GOV>

Subject: FW: External: RE: recent contract 26VS103007

I just wanted to reach out to make sure I fully understand what needs to happen so we can get this resolved correctly for you.

I reviewed the invoice, and it does appear to match the attached PO. Can you please help clarify which contract the quarterly hosting services should be included under?

Also, I want to make sure I understand the billing concern correctly. Are you receiving two invoices for the same subscription amount, or would you prefer the subscription charges to be consolidated onto invoice #3107710873?

Once I have that clarification, I’ll help make sure we get this corrected the right way.

Sending Technology Solutions

Book time to meet with me

M +1 405 537 0762

From: Keelan W Alberts <keelan.alberts@pb.com> Sent: Monday, April 13, 2026 4:35 PM To: Osborne, Dawn Y <Dosborne@ILSOS.GOV>; Kimberly Jackson <kimberly.jackson@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Hi Dawn, I’m here, glad you reached out to Kim though, perhaps we could use her expertise to help us out. And my apologies, I should have responded still working on. Reality is, as mentioned in the attached emails, the SFTP hosting cost was missed upon contract renewal and not included in the new contract. Because of this, and our conversation back in 2024, I’ve been trying to finagle a way to allow this rental fee to “go away” without disrupting the existing SFTP hosing site for reporting.

Obviously no success on my end thus far or else I would have responded with good news by now.

However, perhaps Kim can have a go at it with her connections.

Kim – Please reach out to me when you have time for discussion!

Thank you both, Keelan

Keelan Alberts Government Account Manager State of Illinois

M +1 630 415 5155 keelan.alberts@pb.com

Sent: Monday, April 13, 2026 4:20 PM To: Kimberly Jackson <kimberly.jackson@pb.com> Cc: Keelan W Alberts <keelan.alberts@pb.com> Subject: FW: External: RE: recent contract 26VS103007

Hi Kimberly. I am not sure if Keelan is out of office or what is causing the delayed response but we have two bills now regarding this software subscription fee. I would like to get this figured out since we are nearing the end of the fiscal Hi Kimberly.

I am not sure if Keelan is out of office or what is causing the delayed response but we have two bills now regarding this software subscription fee. I would like to get this figured out since we are nearing the end of the fiscal year. Please see the emails below to try to understand and reach out if you have any questions.

My understanding is that this fee would be part of the contract when it was time to renew which has been done.

If you can help, that would be great, if not please direct me to who can.

I appreciate your assistance. Have a great night!

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

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From: Osborne, Dawn Y Sent: Tuesday, April 7, 2026 10:11 AM To: Keelan W Alberts <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Good morning Keelan.

Just checking in. We just got another invoice for this. Like I mentioned below, when we had discussions about this in 2024, this would eventually be part of the contract when it was time to renew.

Please let me know how to proceed.

Thank you!

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

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From: Osborne, Dawn Sent: Monday, March 9, 2026 8:37 AM To: Keelan W Alberts <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

Good morning Keelan.

Just checking in regarding this quarterly fee. Back in 2024 when we talked about this quarterly fee, you mentioned that when we renewed the Sendpro Enterprise software subscription, we could consolidate that cost under one agreement. My assumption is that is what included in the new contract. Please let me know if that is not the case because I think I will need to amend the contract to increase the amount if it is not included.

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

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From: Osborne, Dawn Sent: Tuesday, February 10, 2026 4:13 PM To: 'Keelan W Alberts' <keelan.alberts@pb.com> Subject: RE: External: RE: recent contract 26VS103007

No worries, thank you for getting back to me.

Right, the quarterly fee was part of phase 2; it was billed quarterly therefore invoiced separately; it was presented that way on the proposal at the time as well . That contract has ended and I thought with the new contract 26VS103007 enterprise shipping platform and all expenses were included with it. The proposal for this contract didn’t show anything about a quarterly fee or a fee to maintain the software. Are you saying that total contract amount does not include the fee to maintain the software? Will you please help me understand the fee a little better? I would assume we will need to amend the contract to add that fee??

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

? ILSOS.gov?

Keep Informed! Learn more about the products and services the Secretary of State’s Office provides throughout Illinois by signing up for our newsletter by clicking here.

From: Keelan W Alberts <keelan.alberts@pb.com> Sent: Tuesday, February 10, 2026 3:28 PM To: Osborne, Dawn <Dosborne@ILSOS.GOV> Subject: External: RE: recent contract 26VS103007

Thank you for follow up! My apologies, I was out of office much longer than anticipated. Upon a little research this invoice for SFTP Hosting Subscription has always been a separate charge. We added the hosting in Phase 2 of the project. See attached PO from 2024.

Please let me know if you have any questions/concerns.

Thanks, Keelan

Keelan Alberts Government Account Manager State of Illinois

M +1 630 415 5155 keelan.alberts@pb.com

From: Osborne, Dawn <Dosborne@ILSOS.GOV> Sent: Monday, February 9, 2026 4:00 PM To: Keelan W Alberts <keelan.alberts@pb.com> Subject: FW: recent contract 26VS103007

Good afternoon Keelan. Just following up on this email as I know you were out when I sent it. Thank you! Dawn Osborne Executive IV – Department of Vehicle Services Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL Good afternoon Keelan.

Just following up on this email as I know you were out when I sent it.

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

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From: Osborne, Dawn Sent: Tuesday, January 27, 2026 11:36 AM To: Keelan W Alberts <keelan.alberts@pb.com> Subject: recent contract 26VS103007

Good morning Keelan.

I wanted to reach out to you about the new SendPro Mailing machine contract. I was thinking that included the charges for the Enterprise Shipping Solution as well but wanted to be sure. We received an invoice (attached) for 10/1/25-12/31/25 for the quarterly charge of the Enterprise Shipping Solution and that contract actually ended on 10/30/25.

Secretary of State Alexi Giannoulias 501 S 2nd Street Room 311, Springfield IL 62756 217-557-4403

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Disclaimer The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.

This email has been scanned for viruses and malware, and may have been automatically archived by Mimecast, a leader in email security and cyber resilience. Mimecast integrates email defenses with brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast helps protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. To find out more, visit our website.