Quote 2003526122592-01 - Modem Networks -reset firewall and update.pdf

2003526122592-01QUOTE:

07/15/2026DATE:

PAGE: 1 of 1

FROM: Presidio Networked Solutions LLC James Johnston 225 West Washington Suite 1450 Chicago, IL 60606 jjohnston@presidio.com

(p) +1.309.306.7822

TO: State Universities Civil Service System Bob Curry 1717 Philo Road Urbana, IL 61802 bobc@sucss.illinois.gov

(p) (217) 782-6830

(f) (217) 782-4515

Amy Peterson

James Johnston

Title:

Inside Sales Rep:

Account Manager:

SUCSS Firepower Reimage

Contract Vehicle: Illinois DoIT Contract CMT4021089Customer#: STATE222

# Part # Description Unit Price Ext PriceQty

1 PS-SVC-MN-FF Professional Services - Modern Networks - Fixed Fee 1.0000 $1,040.00$1,040.00

Sr. Security Engineer - 4 hrs @ $260/hrComments:

Project KickoffDeliverable:

Sub Total: $1,040.00

Grand Total: $1,040.00

TERMS AND CONDITIONS OF CONTRACT CMT4021089 SHALL GOVERN THIS QUOTE.

This quote is valid for acceptance for the earlier of (i) a period of fourteen (14) days from the quote date, or (ii) such shorter period as established by any applicable third-party vendor for items included in this quote. All purchase orders are subject to Presidio’s review and written acceptance

Pursuant to this contract your PO must reflect the following contract: CMT4021089

No signed quote. PO required.

Presidio Service Request

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1. GENERAL INFORMATION

Client Name State Universities Civil Service System Account Manager James Johnston

Contact Name Bob Curry Solution Architect Derek Bulthuis

Contact Phone (217) 782-6830 Opportunity # 1003526110729.1 Contact Address

1717 Philo Road Urbana IL 61802 Date July 10, 2026

Contact Email bobc@sucss.illinois.gov Service Title FPR1010 Reimage

2. PROJECT INTRODUCTION

Presidio is pleased to propose the following solution to State Universities Civil Service System (“Client”). This Service Request (“SR”) defines the tasks to be performed and the responsibilities of Presidio and Client.

Presidio and Client will adhere to the terms of Joint Purchase Master Contract No. CMT4021089, (the “Contract”).

The Contract and the Basic Ordering Agreement (BOA) for this SR shall govern the SR. In the event of any conflict or ambiguity in terms or conditions, the order of precedence shall be: 1) the Contract, 2) the BOA, and 3) the SR.

This SR shall terminate a) upon acceptance by the Client of all SR services; b) upon written notice to Presidio by the Client that the SR services are no longer required; or c) any termination of the Contract or BOA.

2.1. Solution and Approach Overview

State Universities Civil Services System is requesting assistance with the maintenance of a Cisco Firepower 1010. To that end, Presidio will assist with the following actions:

• Export Configuration

• Reimage/Install FTD Software

• Restore Configuration

• Validate 1010 is functioning properly

2.2. Locations

All Services outlined in this SR will be performed and delivered remotely unless otherwise specified. Services described in this SR may be performed or will impact the following locations.

Location Address City State ZIP State Universities Civil Service System

1717 Philo Road Urbana, IL 61802

3. SCOPE OF WORK

3.1. FPR1010 Reimage

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3.1.1. Security Remote Engineering (4 hr) Quantity: 1

Remote Engineering Services, Standard Business Hours

4. OUTCOMES AND DELIVERABLES

Documentation may be created by Presidio and provided as part of the Project Deliverables. Some of these deliverables may be delivered as a single document. The specific documentation to be provided depends on your chosen solution(s).

Client’s acceptance of all deliverables described in this SOW and of the completion of the project shall be in writing. Deliverable acceptance shall be in the form of an email or signature (as applicable), and final project acceptance shall be in the “Project Completion Signoff” form provided by the Project Manager or Project Coordinator. If acceptance is refused, the Client shall provide, in writing to Presidio, a reason for refusal.

Presidio shall address the issue before undertaking any subsequent work.

For any documentation provided, it shall be reviewed and approved by the Client in accordance with the following procedure:

• If a written list of requested changes is received within five (5) business days, the Presidio Project Team will make the agreed-upon revisions and resubmit the updated version to the client within five (5) business days.

• At that time, the Client has five (5) business days to review and request changes for the final document. If no written response is received from the Client within five (5) business days, either accepting the deliverable material or requesting changes, the deliverable material shall be deemed accepted.

4.1. Project Change Request Process

Any Items that are determined to be outside of this Scope of Work and deliverables defined must be submitted with a Project Change Request Form. No work outside of this Scope of Work will be undertaken without written approval and processing of a Project Change Request.

In the event that both Presidio and Client agree to a change in this Service Request, a written description of the agreed-upon change will be prepared using a Project Change Request (PCR) form, which both parties must sign.

The PCR form will be used to describe the change, the rationale for the change, and to specify any change in the scope, schedule, or budget.

The terms of a mutually agreed upon Change Authorization will prevail over those of this Service Request or any previous Change Authorization.

Modifications in project scope, including but not limited to the following, will require a Project Change Request:

• Client-requested changes in outcome, approach, features, or capabilities.

• Additional required tasks discovered through the planning and design review but not mentioned in this SR or changes to the design after the signoff of the design phase and/or during the implementation phase.

• Upgrade, modification, or repair of equipment or applications to effectively deploy this scope.

• Defective equipment provided by the Client and integrated into the solution requiring additional diagnostic troubleshooting and/or remediation.

• Troubleshooting issues due to Client changes to configurations made “after” releasing the system or “after” a specific milestone completion in a multi-site phased deployment.

• Delays due to issues relating to site preparation that result in delays to the project.

• Delays in responding to scheduling requests, acceptance requests, and requests for information.

• Insufficient notice of a schedule change. If 24-hour notice is not provided, charges may be applied.

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• Changes required to existing infrastructure components, not called out in this Service Request, including patching and/or reconfiguration.

• Remedial work to resolve issues that existed before the installation (bad cables, lost passwords, third-party solutions, and so forth).

Any change request related to this SR, including but not limited to project changes or additional costs or fees, may be subject, as determined by the State, to an additional procurement and internal State approvals, subject to the requirements and limitations of, and governed by, the Illinois Procurement Code (30 ILCS 500), the State Prompt Payment Act (30 ILCS 540) and the Illinois Criminal Code (720 ILCS 5/33E-9).

5. ASSUMPTIONS & RESPONSIBILITIES

Presidio makes the following assumptions and has identified the following Client responsibilities in developing this Service Request. These assumptions and responsibilities serve as the foundation on which the project estimate, approach, and timeline were developed. By signing this SR, Client agrees that these assumptions and responsibilities are correct and valid. Any changes to the following assumptions and responsibilities must be processed using the Presidio Change Management Process and may impact the project duration and labor requirements.

5.1. Engagement Assumptions

The following project assumptions are made and will be verified as part of the engagement:

• Client has read and agrees with all Items contained or omitted within this Service Request.

• This SR supersedes all prior written or oral agreements, representations, and understandings related to the subject matter hereof. Any purchase order submitted pursuant to this SR shall be subject to the terms herein and shall not be subject to any new or different terms, including pre-printed terms on such order.

All changes to this SOW must be executed in writing and accepted by both parties, as indicated by authorized signature, prior to the execution of work.

• Presidio will hold no responsibility for any changes made "after" releasing the system to the Client.

Presidio expressly disclaims any liability for non-performance or the delivery of poor quality of services resulting from errors or omissions in information provided to Presidio by Client, whether Presidio knew or should have known of any such errors or omissions, or whether Presidio was responsible for or participated in the gathering of such information. Significant delays, revisits, or cancelled changes outside of Presidio’s control may necessitate a change order to account for rescheduling.

• Working Hours - Presidio and Client will jointly agree on the location of the resources, onsite requirements, and what time the services will be provided. By default:

o Services delivered by resources working in North America and Europe will be provided from 8 AM to 5 PM, relative to the local time zone of the assigned resources, Monday through Friday, excluding standard Presidio holidays specific to the resources’ location.

o Services delivered by resources working in India will be provided from 11 AM to 8 PM IST, Monday through Friday, excluding standard Presidio holidays specific to the resources’ location.

o Resources may work hours other than those defined as normal business hours to accommodate their travel schedules and time zones.

• Any Items or tasks not explicitly listed as in-scope within this SR are considered to be outside of the scope and not associated with this SR and price.

• If integration of the product is performed at a Presidio facility, then transfer of ownership (acceptance) occurs upon the receipt and integration of goods at Presidio, regardless of shipment, as manufacturers will not accept returns of opened products.

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• Presidio will not be held responsible for troubleshooting networks, applications, and/or hardware if Client has no formal change management documented processes and policies.

• Presidio may engage subcontractors and third parties in performing a portion of this work.

• Presidio will not make changes to the configuration of any network equipment after it has been installed and tested.

• Some activities included in this project may be performed on Presidio’s premises.

• Not all features or functions of the installed system are included in the scope of this engagement.

• Presidio reserves the right to modify the approach outlined within this SR if it does not alter the timeline or overall outcome of the engagement.

• Presidio will configure the systems outlined within this Service Request with a unique set of authentication credentials unless otherwise provided by the Client. Upon the completion of the engagement, Presidio will provide Client with all usernames, passwords, and additional authentication information that were implemented during the engagement. Presidio strongly recommends that these credentials be changed upon the completion of the engagement.

• Any documentation will be delivered in Presidio format unless otherwise stated in this SR.

• Project success criteria will be defined by the Client and jointly agreed to with Presidio.

• Client staff will participate throughout the implementation.

• All Presidio work will be performed remotely

• Client will perform needed actions onsite

• All work will be performed during normal business hours

5.2. Client Responsibilities

The following Items are listed as the Client's responsibilities for this engagement. Client is responsible for performing the Items and activities listed in this section or arranging for them to be performed by a third party if appropriate.

• Provide a primary contact and a secondary contact when the primary is unavailable with the authority and the responsibility of issue resolution and the identification, coordination, and scheduling of Client personnel to participate in the implementation of the SR. Without a single Client point of contact, a Project Change Request may be required for the additional effort by Presidio.

• Be responsible for having in place active manufacturer support contracts on all devices that are the subject of this SR.

• If on-site services are required and authorized, Client will:

o Provide all required physical access to Client’s facility (identification badge, escort, parking decal, etc.), as required by Client’s policies.

o Validate the site readiness prior to the dispatch of Presidio personnel to perform the services being contracted.

• If system access is required:

o Provide all required functional access (passwords, IP address information, etc.), as required for Presidio to complete the tasks.

o Provide high-speed access to the Internet for verification of device support requirements and for software downloads.

o Provide VPN remote access for troubleshooting and configurations related to the project, as necessary. Utilizing Webex, Microsoft Teams, or other similar screen-sharing/meeting technology as opposed to independent VPN access or virtual desktop is out of scope. If there is no other option, FPR1010 Reimage Page 5 of 5 SR-v2.37

Presidio will issue a Change Request to add additional funds to the project to accommodate the increase in time and effort.

o When screensharing is not a viable way to access the systems being worked on, direct access to systems requiring configuration will be required. This will be discussed during the project kickoff.

• Provide required and requested documentation or information needed for the project within two (2) business days unless otherwise agreed to by all parties.

• Provide Presidio with access to their systems, appropriate processes, and personnel as reasonably necessary for Presidio to fulfill its obligations.

• Where appropriate, knowledgeable resources will be made available for functional questions and for making business decisions. It is also expected that Client staff will participate throughout the implementation.

• Participate in all working sessions as required to produce the success and efficacy of the services rendered.

6. PRICING

6.1. Fixed Fee Services

Presidio will provide the services outlined in this Statement of Work for a fixed fee and is not-to-exceed $1,040.00.

• The total cost for the work performed within the scope of this engagement shall not exceed the amount listed above.

• All payments are subject to the requirements of the State Prompt Payment Act (30 ILCS 540).

7. APPROVAL SIGNOFF

The scope and pricing are valid for 60 days unless otherwise noted.

Authorized Client Signature Title Date

Authorized Presidio Signature Title Date