Attachment 6 - Past Performance Survey.doc

8(a) STARS II Solicitation

QTA609MCA0010

8(a) STARS II Solicitation

QTA609MCA0010

8(a) STARS II Past Performance Survey Dear survey respondent. An offeror for the General Services Administration’s (GSA) 8(a) STARS II contract, www.gsa.gov/8astars2, Solicitation No. QTA609MCA0010, identified you as a past performance reference for work described below in the next box. It also indicated the work was performed by the organization described below (in the same box), and that you could complete this survey, which should be returned to the party sending it to you and not directly to GSA.

Work Description (Note: this is a scalable free text field to be completed by the offeror prior to providing the survey to the survey respondent. The offeror should take care to clearly identify the work for the survey respondent and, ultimately, for the GSA contracting team evaluating its offer to facilitate it readily ascertaining that the work is consistent with the functional area for which it is being submitted. The text within these parentheses should remain in place.)

Performed by (Note: this is a free text field to be completed by the offeror prior to providing the survey to the survey respondent. The offeror should take care to clearly identify the entity that performed the work cited above in the Work Description, and to explain the relationship of the performing entity to the offeror so that, ultimately, the GSA contracting team evaluating its offer can readily ascertain that the past performance record for the work is applicable to the offeror under the terms of the solicitation. The text within these parentheses should remain in place.)

If you are familiar with the work described above for the performing organization and are duly authorized by the organization the performing organization performed the work for to represent it in this matter, please check (√) the line below, evaluate the performing organization’s past performance for that work on this survey form and return it to the party that sent it to you.

I am familiar with the work described above and am authorized to complete this survey.

If you are not familiar with the work described above for the performing organization or are not duly authorized in this matter to represent the organization the performing organization performed the work for, please check (√) the line below, stop completing the survey, sign & date the survey on the last page and return it to the party that sent it to you.

I am not familiar with the work described above and/or am not authorized to complete a past performance survey in this matter

Was the performing organization the prime contractor for the work described above (circle one)?

YES

NO

Unknown

Was the performing organization a subcontractor for the work described above (circle one)? If the performing organization was a prime contractor for the work described above, no response to this question is required.

If the performing organization was a subcontractor for the work described above, was it a first-tier subcontractor with complete (turnkey) responsibility for a separately identifiable part of an overall system or service consistent with the work description described above (circle one)? If the performing organization was a prime contractor for the work described above, no response to this question is required.

If you note any discrepancies with the work as described above, or the identity of the performing organization, please explain. If you need more space for that, please state that first thing on the lines below and attach additional pages that you identify as continuation sheets for the work description discrepancy and/or the performing organization discrepancy:

Please rate the performing organization for the described work by selecting the most appropriate rating for each topic per the ratings and associated standards defined below in this box.

Past Performance Ratings & Rating Standards

Exceptionally High (“EH”):

Standard: Performance met contractual requirements and exceeded most requirements to the government's benefit.

Significant (“S”):

Standard: Performance met contractual requirements and exceeded some requirements to the government's benefit.

Acceptable (“A”):

Standard: Performance met contractual requirements.

Marginal (“M”):

Standard: Performance did not meet some of the contractual requirements.

Little to No (“L/N”):

Standard: Performance did not meet most contractual requirements.

Neutral (“N”):

Standard: This element was not applicable to your task order.

Please place a mark, such as a “X” or a “√”, in the blank to the right of the one most appropriate rating for each topic. If assigning a rating of “M” or “L/N’, please provide comments supporting that rating. You may provide comments for any of the ratings.

If you need more space for comments, you may attach additional pages. If you do attach additional pages, please identify that you have done so as the first remark in the established section(s), and also associate the additional pages with the topic(s) the comments go with.

Example 1: If under a given question you wish to assign a rating of “S”, here is what that could look like:

EH____

S_X__ A____

M____ L/N____ N____

Comments:

Example 2: If under a given question you wish to assign a rating of “N”, here is what that could look like:

EH____

S____

A____

M____ L/N____ N__X__

Comments:

Example 3: If under a given question you wish to assign a rating of “N”, here is what that could look like:

EH____

S____

A____

M____ L/N____ N__√__

Comments:

The contractor did not perform work that lends itself to evaluating it on this topic. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Example 4: If under a given question you wish to assign a rating of “L/N”, we ask that you also provide a reason for the rating. Here is what that could look like:

EH____

S____

A____

M____ L/N_X__ N____

Comments:

On July 5, 2008 contractor ABC Co. installed a software upgrade to the widget _ system that included a virus, which subsequently spread through the network.__ This was unacceptable performance. Contractor ABC Co. took remedial action_ and promised it would implement additional procedures and controls to manage this risk in the future, but we don’t have confidence this was________________ completed._______________________________________________________

< End of Examples>

I. Quality of Service:

A. Rate the performing organization’s ability to provide a service that met your organization’s quality requirements and conformed to contract requirements. In doing that, please consider the performing organization’s performance regarding their ability to identify, mitigate and manage risk resulting in high quality service and solutions.

EH____

S____

A____

M____ L/N____ N____

Comments:

B. Rate the performing organization’s employment of innovative and unique quality assurance tools and methodologies to ensure efficient and effective design, and development and implementation of quality solutions.

EH____

S____

A____

M____ L/N____ N____

Comments:

C. Rate the performing organization’s performance metrics and quality control solutions in how comprehensive, verifiable and effective they were.

EH____

S____

A____

M____ L/N____ N____

Comments:

II. Schedule:

A. Rate the performing organization’s ability to meet all schedule goals related to completion of the work.

EH____

S____

A____

M____ L/N____ N____

Comments:

III. Price: Rate the performing organization’s ability to complete the work at the agreed to price.

EH____

S____

A____

M____ L/N____ N____

Comments:

IV. Business Relations:

Rate the performing organization’s ability to integrate and coordinate all activity needed to execute the contract and evaluate the performing organization’s ability to be an effective business partner. Elements that may be considered, as applicable, include the timeliness, completeness and quality of: problem identification, corrective action plans, proposal submittals, change orders, task order requests and the contractor’s history of cooperative behavior and customer satisfaction.

EH____

S____

A____

M____ L/N____ N____

Comments:

V. Subcontract Management:

Rate the performing organization’s ability to select, track and manage subcontractors, and other teaming arrangements, as applicable.

EH____

S____

A____

M____ L/N____ N____

Comments:

I, the undersigned, being familiar with the work and the performing organization I’m providing information about, have responded to the best of my knowledge and belief. I understand that a representative of the General Services Administration may contact me for confirmation of my responses to this survey.

Name

Signature

Phone

E-mail

Date