PWS Spectro FY24.pdf

DLA Product Test Center –Analy�cal Unit

700 Robbins St. Bldg. 5D

Philadelphia, PA 19111-5098

Atn: Edward Francoeur

Hours: 0600-1600

1. Title: Spectro Instruments' Preventa�ve Maintenance Agreement (PMC AMECARE)

3ea instruments - X-RAY FLOURESCENT SPECTRO CUBE D, SPECTROLAB LAVM12, SPECTRO ARCOS II

2. General: Provide a 1-year comprehensive service plan to maximize our instrument investment and avoid the high costs associated with unexpected instrument failure **Plus two addi�onal op�on years**.

3. Objec�ve: Provide preventa�ve maintenance, including ISO-conforming maintenance to prevent avertable instrument breakdown, assurance of long-term analy�cal performance, factory approved tes�ng seal visibly affixed to the instrument for ISO audit compliance, detailed inspec�on cer�ficate with professional assessment of all important components, priority support and response �mes, discounts on replacement parts and service for the �me between agreed upon inspec�ons, and system backup and all necessary so�ware updates.

4. Preventa�ve Maintenance Agreement (PMC AMECARE) Benefits:

a.) One (1) preventa�ve maintenance visit/inspec�on per agreement year with a cer�fied SPECTRO technician, including travel, labor, PM parts, and kits, unless otherwise quoted with addi�onal services.

b.) Inspec�on follows a standardized maintenance protocol and is assigned a maintenance s�cker for audit purposes.

Specific Tasks:

b.1.) Ini�al Instrument Status Evalua�on - A general examina�on of the instrument’s components and func�ons.

b.2.) General Maintenance - Cleaning of the OPI/SPI and primary op�cal components, data backup of the instrument so�ware and measurement results, installa�on of any instrument so�ware updates as applicable.

b.3.) Measurements - Main voltage, argon gas flows and voltage supply, op�c temperature and pressure, analy�cal performance as applicable b.4.) Replacement of parts and components - Replacement of filters & seals. Primary op�cal components and UV-Plus purifier replaced as applicable and if required.

c.) Preferred Scheduling - Note: A Field Service Request Form must be submited to ini�ate service scheduling.

d.) Discounted labor rate on addi�onal Repair work within the validity of the Service Agreement’s specified �meline.

e.) 10% discount on all parts and consumables for the dura�ons of the Service Agreement. Parts and consumables can be ordered through the Webshop.

To register, please contact the SPECTRO Parts Department 1-201-642-3000 or SPECTRO-

USA.ORDERS@AMETEK.COM.

f.) Remote Technical Support by factory trained and cer�fied engineers*

*Remote Technical Support for troubleshoo�ng is available for up to a cumula�ve 30-minute session.

Any addi�onal remote technical support that exceeds the 30-minute window will be subject to an addi�onal expense as outlined on the Service Price Schedule. Remote Technical Support requires that the customer has a func�oning internet connec�on available and is limited to an opera�ng system of Microso� Windows 7 or newer.

g.) SPECTRO, at its own expense, will ship Preven�ve Maintenance Kit (PM Kit) to the Customer’s site, upon receipt of PO. It is the responsibility of the customer to maintain posi�ve control of the PM Kit from �me of arrival (shortly a�er execu�on of Agreement) un�l a SPECTRO cer�fied Technician arrives for servicing.

SPECTRO Analy�cal Instruments Inc. 50 Fordham Rd - Wilmington, MA 01887 Tel +1.201.642.3000 spectro-usa.servicecontracts@ametek.com h.) If a PM Kit is unavailable/lost or incomplete in any form at the �me of the scheduled performance of maintenance services, the customer will be responsible for procuring a replacement PM Kit. The customer will be subject to freight charges, in addi�on to excess labor hours, and travel per diem charges incurred.

i.) It is up to the Customer to no�fy SPECTRO immediately if the PM Kit has been opened (other than for inspec�on upon entry into facility, as per site guidelines) and/or parts missing or tampered with prior to scheduling confirma�on of a SPECTRO technician on site. Confirma�on of scheduling a technician on site for preventa�ve maintenance site cons�tutes consent that the PM Kit is on site and all parts are on hand, and no evidence of tampering.

j.) For Customers interested in a Preventa�ve Maintenance Service Agreement encompassing mul�ple PM visits within a twelve-month agreement window, the SPECTRO contracts team is pleased to price assorted op�ons based on your needs.

MULTIPLE INSTRUMENT SAME CITY DISCOUNT AND MULTI YEAR DISCOUNT APPLIED. PRICING IS CONTINGENT OF THE PURCHASE OF SERVICE AGREEMENTS FOR SPECTRO CUBE, S/N# 156719/22, SPECTRO ARCOS S/N# 153177/21 & SPECTRO LAB S/N# 149803/19

PM PARTS/KITS WILL BE SHIPPED IN ADVANCE FOR ABOVE REFERENCED INSTRUMENT. DLA PRODUCT

TEST CENTER WILL BE RESPONSIBLE FOR STORAGE OF THESE PARTS.

AT THE POINT OF PURCHASE, OF SERVICES OR SERVICE AGREEMENT CUSTOMER MUSTPROVIDE

SPECTRO WITH ANY SPECIFIC SITE REQUIREMENTS, SUCH AS SAFETY TRAINING AT, OR BEFORE ENTERING

THE SITE, SAFETY EQUIPMENT, BACKGROUND CHECKS AND DRUG SCREENINGS. ALL SAFETY

ORIENTATIONS AND CLASESS MORE THAN 60 MINUTES IN LENGHT AT THE DATE OF SERVICE, OR ONLINE BEFORE ENTERING THE SITE ARE NOT INCLUDED IN THE STANDARD SCOPE AND HAVE TO BE PRICED OUT

SEPERATELY.

5. Factory Trained Engineers: Provide factory trained service engineers and Spectro cer�fied parts.

6. Training: Training is offered at a discounted rate, either in the Philadelphia PTC lab or at a designated Spectro learning center.

7. Preventa�ve Maintenance: One (1) PM visit will be scheduled during the coverage period for each instrument iden�fied above.

8. Period of Performance: 1 Apr 2024 to 31 Dec 2024 **plus two op�on years**

9. Place of Performance: DLA Product Test Center, Building 5D, 700 Robbins St., Philadelphia, PA 19111-

10. Invoice informa�on: Invoices shall be submited through Wide Area Workflow (WAWF), See DFARS Clause 252.232-7006 Wide Area Workflow Payment Instruc�ons for detailed instruc�ons on how to submit invoices.