PWS NAF Laundry.pdf

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PERFORMANCE WORK STATEMENT

for

Linen Laundry Services

NAICS 812320

FY 2025-2030 (Base year + 4 Option Years)

Grissom ARB, Indiana

1.0 BACKGROUND

Grissom AF Inn at Grissom ARB needs commercial laundry/linen services. The Inn serves lodging needs of traveling personnel from within the secure perimeter of the base. Occupancy levels fluctuate daily.

2.0 OBJECTIVE

The contractor will provide professional commercial laundry/linen services. Personnel at the Inn will have ample clean linens. This is accomplished by timely regular pickup of items that need to be laundered and return of those items in clean and good repair condition.

3.0 SCOPE. This PWS describes the required services for Grissom Air Reserve Base.

3.1 Contractor shall provide all facilities, labor, equipment, tools, materials, supervision, and any other items and services necessary to perform Laundry Services for the Grissom AF Inn at Grissom ARB, as defined in this Performance Work Statement (PWS) and in accordance with contract requirements.

3.2 The contractor shall accomplish all tasks to meet the requirements of this PWS and the Performance Objectives in 8.08.0 below. Pick-up and delivery schedules shall be met, correct quantities of laundry shall be delivered, and laundry shall be delivered free of all visible dirt, debris, dampness, offensive odors, mildew, and cleansing chemical residue. Cleaned laundry shall have a uniform appearance and be properly finished and packaged.

4.0 GENERAL INFORMATION

4.1 PLACE OF PERFORMANCE

Grissom Air Reserve Base 7207 S Grissom Ave.

Bldg. 471 Grissom ARB, IN 46971

4.2 POINTS OF CONTACT (POC)

4.2.1 GOVERNMENT

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Jessica Achey, Project Manager Phone: 765-688-2844 ext: 0 Email: jessica.achey@us.af.mil

Kathryn Y Huffer, Contracting Officer Phone: 765-688-2827 Email: kathryn.huffer@us.af.mil

Makinsey Fields, Contract Specialist Phone: 765-688-2345 Email: makinsey.fields@us.af.mil

4.2.2 CONTRACTOR

Name, Title Phone:

Email:

5.0 GENERAL REQUIREMENTS

5.1 Contract Management

5.1.1 Contractor shall provide a Contract Manager who will be responsible for the performance of the work. The name of this person and the alternate(s), who will act for the contractor when the contract manager is absent, shall be designated in writing to the Project Manager and Contracting Officer.

5.1.1.1 The Contract Manager, or alternate, shall be available during normal duty hours and have the ability, within 4 hours, to meet on the installation with the Project Manager or other government personnel designated by the Contracting Officer to discuss problem areas. The contract manager or alternate shall be available within 12 hours during non-duty hours.

5.1.2 Contractor shall not employ any person who is a spouse or dependent child of a Department of Defense employee (either military or civilian) when such DOD employee would be placed in a conflict of interest by virtue of such employment.

5.2 Contractor Furnished Items/Materials. Contractor shall provide all materials and items required to complete the services for this contract.

5.2.1 Materials for distinctively identifying separate organizational items (tags, tabs, washable receipts, laundry pins, etc.)

5.2.2 Pickup and Delivery Tickets – Individual and Organizational. Contractor shall submit a sample of the pick-up/delivery tickets to the Project Manager for approval.

5.2.3 Pickup and Delivery Vehicle. Vehicles used in the transportation of items called for in this contract shall be clean, closed, and conform to commercial standards.

5.2.4 Industrial Laundry Carts for soiled towels and laundry items.

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5.2.5 Laundry Bags

5.2.6 Blue Tag - Unserviceable

5.2.7 Red Tag – Special Wash

5.2.8 Green Tag – Rewash

5.2.9 Any other supplies, materials and equipment necessary to perform the services required by the contract.

5.3 NAFI PROPERTY

5.3.1 Contractor shall comply and adhere to the clause NFC 45-1 – NAFI PROPERTY, NAFI Property (Apr 2012), included in the contract.

5.3.2 “NAFI property” means all property owned or leased by the NAFI. NAFI property includes both NAFI-furnished and Contractor-acquired property. NAFI property includes material, equipment, special tooling, special test equipment, and real property. NAFI property does not include intellectual property and software.

5.3.2.1 “NAFI-furnished property” means property in the possession of, or directly acquired by, the NAFI and subsequently furnished to the Contractor for performance of a contract. NAFI-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. NAFI-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the NAFI for continued use under the contract.

5.3.2.2 “Contractor-acquired property” means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract, and to which the NAFI has title.

5.4 INSTALLATION ACCESS AND SAFETY

5.4.1 Pass and Identification Items. Contractor shall ensure all pass and identification items required for contract performance are obtained for employees and vehicles.

5.4.1.1 Contractor personnel shall present a neat and clean appearance and be easily recognized as contractor employees. Contractor shall provide contractor personnel working at Grissom ARB with a method of identifying the company name, employee’s first and last name, and job title. This may include a name badge, company shirt with employee’s name, etc. Contractor employees and subcontractors are required to wear identification at all times.

5.4.2 Contractor Employee Conduct. Contractor personnel shall maintain professional conduct at all times while on Grissom ARB. Loud volumes and use of profanity are strictly prohibited.

5.4.3 Installation Perimeter Access Control. The requirements for installation perimeter access are detailed in Air Force Federal Acquisition Regulation Supplement (DAFFARS) clause 5352.242-9000 entitled, Contractor Access to

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Department of the Air Force Installations, in Section I, Contract Clauses, of the basic contract.

5.4.3.1 In accordance with 44 U.S.C. Chapter 35, Subchapter II, all individuals must be cleared for access to the installation exclusively through the DBIDS website: [DBIDS Global Enrollment] https://dbids-global-enroll.dmdc.mil/preenrollui/#/landing-page

5.4.3.2 The PROJECT MANAGER (listed at 4.2.1) shall be the SPONSOR for entry to the installation. Upon completion of the DBIDS information submittals, Contractor shall provide the access and/or QR code provided by the website via PDF to the PROJECT MANAGER via Email, and copy the Contracting Officer, at least five days prior to needing access to the installation.

5.4.3.3 All base passes will be good for either 365 days or to the end of the contract’s period of performance date. All individuals will need to visit the Grissom ARB’s Visitor Center to obtain their passes or badges on the first day they require access to the installation.

Grissom ARB’s Visitor Center 1438 Foreman Dr., Grissom ARB, IN 46971 Phone: (765) 688-4352

6.0 REQUIRED SERVICES (TASKS)

6.1 COUNT OF ARTICLES. Laundry articles/items turned in to the contractor will be counted by the organizations or a government representative before the number counts are permanently affixed to the laundry ticket. Contractor and a government representative shall sign the laundry ticket when items are picked up and delivered. Contractor shall furnish the original copy of the laundry ticket to Lodging personnel, with duplicate copies to the customer. Contractor shall be liable for return of the number and kind of articles placed with Contractor for service under this contract. Contractor shall provide and maintain a minimum of 25 laundry bins at BLDG 471 for the pre-pick-up loading of counted articles.

6.1.1 Missing Linen. If any linen items are missing from a delivery, the contractor shall, on the same day the shortage occurs, issue a shortage ticket to be redeemed by the government in the next regularly scheduled delivery at no additional cost to the Government. All laundry items not delivered on the next scheduled delivery day after the original scheduled delivery date will be considered as lost. If a lost item is not delivered by the last contractor workday of the month the item is lost, then the contractor shall reimburse to the government the replacement cost of the item. That cost will be offset as a deduction to the appropriate invoice.

6.2 LAUNDERING WORKMANSHIP. Delivered finished articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried.

6.2.1 Reperformance of Laundering – Rewash. Any items found to have been unsatisfactorily laundered as determined by the Project Manager, Contracting

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Officer, or other authorized government representative, shall be re-laundered at no additional cost to the Government. Such items will be identified by lodging personnel to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned on the next normal delivery day after the time they were picked up by the contractor.

6.2.1.1 Contractor shall ensure rewashed items are segregated from other laundry items and other types of items to be re-washed, such as sheets and blankets, when returned.

6.2.1.2 Contractor shall ensure that items are readily identifiable upon return to the government as re-wash items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “Re-wash tag 001.”

6.2.2 Special Wash. Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. Contractor shall ensure special wash items are segregated from other laundry items during wash and are readily identifiable upon return to the government as special wash items. For example, items may be labeled with a tag stating, “special wash.”

6.2.3 Contractor shall ensure soiled laundry received in a wet or moist condition is processed to prevent the development of mildew, rust, or other stains/marks.

6.3 SANITATION

6.3.1 All work performed shall be performed under sanitary conditions, in accordance with generally accepted industry standards and Department of Health Regulations.

Contractor shall ensure operations comply with any certification or labeling requirements arising from state and local Department of Health Regulations.

6.3.2 Contractor’s facility shall be open to inspection of sanitary conditions at any time by a representative of the government, and the government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary condition of articles delivered by the contractor.

6.3.3 Contractor shall ensure that Grissom ARB’s laundry items do not come into contact with items of other customers.

6.4 ADVERSE CONDITION and DAMAGED ITEMS. Contractor shall replace, at its expense, individual items which incur damage and become an adverse condition item while in the custody of the contractor, to include rips, tears, holes, and open seams.

6.4.1 Replacement will occur by deduction from the Contractor’s invoicing for the amount it would cost the government to replace the damaged item(s).

6.4.2 Adverse condition is determined by the government.

6.5 FLATWORK IRONING. Contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots or wrinkling that is noticeable and significant in area

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6.6 PACKING AND BUNDLING PROCEDURES FOR LAUNDRY. Laundry delivered to Grissom ARB shall be folded and packaged in accordance with commercial practice in accordance with package quantity and method of finish codes noted below:

Item Method of Finish Code Quantity/Package

Washcloths WDF-WP 40 each

Hand Towels WDF-WP 20 each

Bath Towels WDF-WP 10 each

Bathmats WDF-WP 10 each

Pillowcases (fold into squares) WDF-I-WP 30 each

Pillow Protectors WDF-WP 30 each

Mattress Cover, queen WDF-WP 2 each

Mattress Pads, queen WDF-WP 5 each

Blankets, queen WDF-WP 1 each

Sheets, fitted (specify on package) WDF-I-WP 10 each

Sheets, flat (specify on package) WDF-I-WP 5 each

Bedspreads WD-P-WP 1 each

Bed skirt WDF-P-WP 1 each

Pillows WD-WP 1 each

Drapes, Synthetic/Cotton (On hangers) WD-P-OH 1 set

METHOD OF FINISH CODES

B – Return in plastic garment bag

R – Roll

D – Tumble dry

S – Starch

DL – De-lint

T – Tie items with twine/string

F – Fold

W – Wash

FP – Flameproof

WDF – Wash, dry, fold

I – Press on flatwork ironing equipment

WP – Wrap finished work in plastic

OH – Return finished work on hangers

P – Press on commercial pressing equipment

6.7 PICKUP AND DELIVERY. Contractor shall pick up soiled laundry and deliver clean laundry at the Grissom AF Inn, Building 471 Lodging in a timely manner.

6.7.1 Normal Delivery Days and Times. Pickups shall occur as required by Project Manager or other authorized government personnel, up to once per day, Monday through Friday, 7:30 a.m. to 11:30 a.m. ET. Pickup and delivery at times other than those noted must receive approval from the Project Manager and shall be at NO additional cost to the government.

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6.7.1.1 Contractor shall process and return all linen to Grissom ARB no later than the date specified by government personnel on the pickup form, which will be not less than 24 hours after pickup.

6.7.2 Processes.

6.7.2.1 Contractor shall note on the delivery form any linens held behind for recleaning.

6.7.2.2 Contractor shall be responsible for loading and unloading laundry.

6.7.2.3 Contractor shall ensure that soiled laundry does not come into contact with clean laundry.

6.7.3 Federal Holidays. Contractor is not required to perform services on Federal Holidays (as observed), except in an emergency or to support specific mission needs as determined by the Government.

6.7.3.1 If a holiday observance falls on a scheduled service day, Contractor is responsible to reschedule services on the first business day after the holiday observance.

6.7.3.2 If the Contractor wants to perform services on a Federal Holiday (as observed), the Contractor must first request and receive Project Manager’s approval. Providing services on a holiday does NOT constitute a change to the PWS or scope of work and will NOT result in additional cost to the Government.

6.7.3.3 Official Holidays and the observance dates can be found at:

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview

7.0 QUALITY

7.1 Quality Control. Contractor’s quality management system must provide for appropriate controls of service characteristics and attributes during performance and include inspection and test criteria/methodology/data that is used to verify/validate conformance to acceptance criteria established for the contract as established in the Performance Objectives at 8.0. The quality control plan should describe specific policies, procedures, and practices and identify quality responsibilities for all operational interfaces.

7.1.1 If items are delivered not clean, they will be returned for re-wash in accordance with 6.2.1 above.

7.2 Quality Assurance. The government intends to evaluate the contractor’s performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the Lodging personnel will notify the contract manager or on-site representative. Government surveillance of tasks not listed Performance Objectives may occur during the performance period of this contract.

7.2.1 Performance Evaluation Meetings. Performance evaluation meetings may be requested by the government or contractor when necessary. These meetings will be conducted by the Project Manager or Contracting Officer. Written minutes of such

SOW: Grissom AF INN Laundry Page 8 of 9 meetings shall be signed by Project Manager and Contracting Officer, recorded in the contract file, and Emailed to the contractor. If the contractor does not concur with any portion of the minutes, such disagreement shall be made in writing to the Contracting Officer within 10 calendar days following receipt of the minutes. The Government will prepare the minutes for all Performance Evaluation Meetings.

8.0 PERFORMANCE OBJECTIVES

8.1 Continued contract performance, including exercising option years, requires the contractor to be rated as Satisfactory. A satisfactory rating is achieved when Contractor meets the following objectives:

PERFORMANCE OBJECTIVE PWS

PARAGRAPH

PERFORMANCE THRESHOLD

PO-1 Scheduled pickups and deliveries are met timely.

6.7 95% of the time

PO-2 Correct quantities of laundry items are delivered.

6.1 95% of deliveries

PO-3 Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance.

6.2, 6.3 95% of laundry items delivered on each delivery

Calculated as:

(Clean items - dirty items) ÷ total items delivered

PO-4 Items are properly finished and packaged. 6.2, 6.5, 6.6 95% of packages delivered

PO-5 Maintain at least 25 laundry bins at BLDG 471 for the pre-pick-up loading of counted articles

6.1 100% of the time

Performance Threshold timeframe for remaining 5% delivery is the next business day for all Performance Objectives. PO-3 If items are not clean, they will be sent back out for re-cleaning free of charge and returned the next day after pickup. Re-wash items are included in total items delivered on the day they are delivered.

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APPENDIX

Glossary of Technical Terms

Adverse Condition - An item received from customer in a state beyond serviceability as determined by Lodging personnel.

Clean - Finished articles that are dry, free of visible soil, wrinkles, lint, and objectionable odors. Spots and stains are removed where practical to do so without damaging the fabric.

Cleanness - Each item is entirely clean, thoroughly dry and free of lint.

Damage - A defective condition of an item due to improper processing resulting in the item not being suitable for return to service.

Dryness/Softness - Fluff dry items (tumbled work) such as bathmats, bath towels, hand towels, mattress pads, mattress covers and blankets are completely dry and soft.

Finish - Items such as shirts, trousers, utility clothing, uniforms and other wearing apparel must be machine finished so that all surfaces are smooth and wrinkle free. There should be no rough dry spots.

These items should retain their original shape and size.

Flat Work - Flat work items are hand or machine pressed, folded and tied or wrapped in bundles.

Laundering - The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action or by hand in water solutions or industrial cleaning chemicals and other additives. For the purpose of this contract, the term includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing, and pressing operations as appropriate to the type of fabric and nature of soil.

Lost - Not returned on the next scheduled delivery date after the item is discovered missing.

Processing - All soil, spots, and stains are removed during laundering without damage to fabric.

Repairable Items - Articles with minor rips, tears (less than four inches), open seams, holes, missing buttons, and broken zippers.

Smell - Articles are sanitized, free of objectionable odors to include no trace of washroom supplies left in fabrics.

Starch - Articles such as shirts, trousers, utility clothing, and uniforms which have been starched and pressed have adequate body without excessive stiffness. Fluff dry items are not starched.

Unserviceable Articles - No longer useable or repairable for purpose intended.

Whiteness/Color - White fabrics are sparkling white, and free of yellow and gray tints or any other unsightly appearance. Colors are bright and clear.