AMERICAN BATTLE MONUMENTS COMMISSION (ABMC)

Performance Work Statement

For

Global Enterprise Mobile Phone Services (GEMS)

March 25, 2026

Commented [JY1]: Did we decide to forgo the some or all consideration?

Commented [JL2R1]: The language is under Contractor Selection and Location Assignments.

Contents

About ABMC

Overview

Contract Line Item Numbers

CLIN 0001–4001: PLAN A – Voice and SMS/MMS

CLIN 0002–4002: PLAN B – Voice, Data, and SMS/MMS

CLIN 0003–4003: PLAN C – Voice, Data, SMS/MMS, and Tethering

CLIN 0004–4004: PLAN D – Data Only

CLIN 0005–4005: Temporary Additional Services

Cross-Cutting Requirements Applicable to All CLINs

Emergency Calling

Period of Performance

General Information

Service Level Agreement (SLA) and Service Credits

Global Roaming and Travel Assurance

Business Continuity and Disaster Recovery

Executive and Mission-Critical Line Classification

Data Governance and Privacy

Device Security and MDM Integration

Cost Control and Optimization Governance

Innovation and Technology Roadmap

Subcontractor and Carrier Transparency

Escalation and Executive Governance

Value Added Tax (VAT)

Invoicing

ABMC Furnished Equipment

Addition of New Lines

Use, Data Protection, and Disclosure

Technology Refresh and Changes

Ordering, Training, and Customer Support

End of Contract and Transition-Out

Quality Assurance and Surveillance (QASP)

Contractor Selection and Location Assignments

Non-Award of Locations

Proposal Format and Submission Instructions

Evaluation Criteria ......................................................................... Error! Bookmark not defined.

Appendix A – Estimated Breakdown of Lines per Site

Appendix B – Cybersecurity Supply Chain Risk Management (C-SCRM) Requirements

About ABMC

American Battle Monuments Commission (ABMC) is an independent agency of the United

States Government established under Title 36, United States Code. ABMC is responsible for commemorating the service and sacrifice of United States Armed Forces by operating and maintaining permanent American military cemeteries and memorials located outside the United

States, as well as a limited number of Locations within the United States.

ABMC manages 26 cemeteries, 32 memorials, and associated monuments and markers across 17 countries, including major Locations in France, Belgium, Italy, the United Kingdom, the

Philippines, Tunisia, Panama, and Mexico. These Locations receive millions of visitors annually and operate in diverse environments ranging from urban centers to remote rural locations.

ABMC also maintains its headquarters in Arlington, Virginia, with key operational offices in

Paris, France, and Manila, Philippines.

The agency’s mission requires reliable, secure, and globally accessible communications to support daily operations, visitor services, ceremonial events, and executive travel. ABMC’s

Office of the Chief Information Officer provides centralized information technology and communications services to all locations worldwide, enabling consistent operations across its distributed international footprint.

Overview

This Performance Work Statement (PWS) establishes the requirements for Global Enterprise

Mobile Phone Services (GEMS) in support of ABMC’s worldwide operations. Contractor shall provide enterprise mobile voice, data, and messaging services for ABMC personnel at the locations listed in Appendix A.

The quantities of devices associated with each service plan (CLINs 0001–0004) are approximately two hundred (200) lines but not finalized at the time of solicitation.

Contractors shall propose pricing based on estimate of devices in Appendix A and ranges provided in the pricing schedule.

Final quantities by plan and total line counts will be established after contract award and may be adjusted during the period of performance based on operational needs. ABMC does not guarantee any minimum quantity and reserves the right to increase or decrease quantities within the scope of the contract.

The solution shall include subscription-based service plans, always-on global roaming, SIM/eSIM support, multi-carrier access for redundancy (where applicable), a secure management portal, detailed billing and usage reporting, and support for ABMC-furnished devices integrated with existing mobile device management capabilities.

Contractor shall provide all labor, materials, insurance, overhead, profit, and other resources necessary to perform the required services. ABMC will pay monthly for satisfactorily performed standard services. In addition to the standard service plans under CLINs 0001 through 0004, CLIN 0005 covers temporary additional services for approved roaming voice and data usage not included in the standard plans. These charges shall be billed in accordance with Contractor’s discounted rates for sites in Attachment A and shall be invoiced only when authorized by the

Contracting Officer.

This PWS establishes performance requirements, deliverables, and oversight mechanisms to support reliable service, cost control, transition from the incumbent provider, and ongoing operational continuity throughout the period of performance.

Contract Line Item Numbers

The CLINs are organized by service plan type to align pricing and performance with ABMC’s operational needs. They cover five subscription plans/categories: 1) voice and messaging only, 2) standard voice/data, 3) premium voice/data with tethering, 4) data-only service, 5) plus a separate CLIN for approved temporary additional services such as roaming or overage charges not included in the standard plans.

Each CLIN includes the services, technical requirements, service levels, management functions, and recurring deliverables needed to support that plan during the base year and each option year.

Transition, number portability, portal access, SLA monitoring, compliance reporting, optimization, and related support are included within the applicable service CLINs and shall not be separately priced unless expressly stated.

• CLIN 0001–4001: Voice and SMS/MMS

Provides voice-only mobile services with SMS/MMS for users with basic communication needs. Includes unlimited calling and messaging with global roaming and enterprise management capabilities.

• CLIN 0002–4002: Voice, Data, and SMS/MMS

Provides standard mobile services with voice, messaging, and high-capacity data for routine business operations. Supports global roaming, multi-carrier connectivity, and centralized management with performance monitoring.

• CLIN 0003–4003: Voice, Data, SMS/MMS, and Tethering

Provides premium mobile services with high-capacity data and tethering for executive and high-demand users. Includes priority support, enhanced performance, and pooled data capabilities for frequent international travel.

• CLIN 0004–4004: Data Only

Provides data-only mobile services for tablets and broadband devices requiring reliable internet connectivity. Supports high-speed data, global roaming, and centralized usage and cost management.

• CLIN 0005–4005: Temporary Additional Services

Provides approved voice and data services not included in standard plans, such as excess roaming or special usage. Charges are applied on an as-needed basis using pre-negotiated discounted rates and are subject to a not-to-exceed ceiling.

Offerors shall price each CLIN for the base year and each option year in accordance with the pricing schedule, and CLIN price shall include all labor, materials, management, reporting, and other resources required to perform that CLIN.

CLIN 0001–4001: PLAN A – Voice and SMS/MMS

Contractor shall provide voice and SMS/MMS mobile services for ABMC personnel requiring basic communications across all locations in Appendix A. Services shall ensure reliable global connectivity, consistent performance, and integration with ABMC management and billing processes.

Contractor shall:

1. Provide unlimited domestic and international voice and SMS/MMS

2. Enable Wi-Fi calling at no additional cost

3. Provide voicemail in English and applicable local languages

4. Provide always-on global roaming with seamless network transition and no SIM swap

5. Provide SIM/eSIM provisioning and lifecycle support

6. Maintain clear, uninterrupted service with minimum 98% network availability per country

7. Provide multi-carrier access with primary and secondary failover

8. Dynamically (i.e., automatically) select the strongest available carrier

Deliverables

1. Monthly Summary Invoice (charges by line and plan)

2. Monthly Detailed Billing Report (usage, time, duration, destination, cost)

3. Monthly SLA Performance Report (availability, incidents, resolution)

4. Monthly Dispute and Credit Report

5. Quarterly Rate Optimization Report

6. Quarterly Executive Dashboard

All deliverables shall be submitted electronically to the COR. Failure to meet requirements may result in service credits or other contractual remedies.

CLIN 0002–4002: PLAN B – Voice, Data, and SMS/MMS

Contractor shall provide enterprise mobile voice, messaging, and data services for ABMC personnel requiring reliable connectivity for daily operations across all locations in Appendix A.

Services shall support routine communications, travel, and remote work with centralized management, predictable billing, and performance-based oversight.

Contractor shall:

1. Provide unlimited domestic and international voice and SMS/MMS

2. Provide 4G/5G data with a minimum 50GB high-speed allowance in US/EU/UK regions

3. Provide a minimum of 20GB high-speed roaming data

4. Ensure no per-MB roaming billing and maintain data speeds ≥10 Mb/s (no throttling below threshold)

5. Enable Wi-Fi calling and provide voicemail in English and applicable local languages

6. Provide always-on global roaming with seamless network transition and no SIM swap

7. Provide SIM/eSIM provisioning and lifecycle support

8. Maintain high-quality, uninterrupted service with minimum 98% availability per country

9. Provide multi-carrier access with primary and secondary failover

10. Dynamically select the strongest available carrier

11. Immediately remediate outages and notify the COR with root cause and corrective action

12. Support ABMC devices and ensure compatibility with Microsoft Intune, encryption, and remote wipe

Deliverables

1. Monthly Summary Invoice (charges by line, plan, VAT)

2. Monthly Detailed Billing Report (usage, time, duration, data, cost, roaming charges)

3. Monthly SLA Performance Report (availability, roaming, tickets, billing accuracy, credits)

4. Monthly Dispute and Credit Report

5. Quarterly Rate Optimization Report (usage review, recommendations, savings)

6. Quarterly Executive Dashboard (lines, geography, roaming, cost, performance)

7. Ad hoc Coverage Analysis Report (as requested)

All deliverables shall be submitted electronically to the COR. Failure to meet requirements may result in service credits or other contractual remedies.

CLIN 0003–4003: PLAN C – Voice, Data, SMS/MMS, and Tethering

Contractor shall provide premium mobile voice, messaging, data, and tethering services for

ABMC personnel requiring high-capacity connectivity and priority support during domestic and international operations. This CLIN supports executive leadership, Office of the Chief

Information Officer (OCIO), public affairs, and other high-demand users.

Contractor shall:

1. Provide unlimited domestic and international voice and SMS/MMS

2. Provide 4G/5G data with a minimum 50GB high-speed allowance in US/EU/UK regions

3. Enable tethering for mobile hotspot use

4. Provide a minimum of 20GB high-speed roaming data

5. Ensure no per-MB roaming billing and maintain data speeds ≥10 Mb/s

6. Support pooled global data for frequent international travelers, where applicable

7. Enable Wi-Fi calling and provide voicemail in English and applicable local languages

8. Provide always-on global roaming with seamless network transition and no SIM swap

9. Provide SIM/eSIM provisioning and lifecycle support

10. Maintain high-quality, uninterrupted service with minimum 98% availability per country

11. Provide multi-carrier access with primary and secondary failover

12. Dynamically (i.e., automatically) select the strongest available carrier

13. Provide enhanced monitoring and priority handling for executive and mission-critical lines

14. Provide pre-travel validation support upon request

15. Immediately remediate outages and notify the COR with root cause and corrective action

16. Support ABMC devices and ensure compatibility with Microsoft Intune, encryption, and remote wipe

17. Comply with Section 889 and provide annual supply chain attestation

Deliverables

1. Monthly Summary Invoice (charges by line, plan, VAT)

2. Monthly Detailed Billing Report (usage, roaming, duration, cost, non-standard charges)

3. Monthly SLA Performance Report (availability, roaming, tickets, billing accuracy, credits)

4. Monthly Dispute and Credit Report

5. Quarterly Rate Optimization Report (usage review, recommendations, savings)

6. Quarterly Executive Dashboard (priority line trends, geography, roaming, cost, performance)

7. Annual Device Lifecycle and Performance Recommendation

8. Ad hoc Coverage Analysis Report (as requested)

All deliverables shall be submitted electronically to the COR. Failure to meet requirements may result in service credits or other contractual remedies.

CLIN 0004–4004: PLAN D – Data Only

Contractor shall provide data-only mobile services for ABMC tablets, mobile broadband devices, and other data-centric equipment across all locations in Appendix A. Services shall support reliable internet connectivity for field operations, executive use, and mobile work environments.

Contractor shall:

1. Provide 4G/5G data service with a minimum 100GB high-speed allowance in US/EU/UK regions

2. Provide a minimum of 10GB high-speed roaming data

3. Ensure no per-MB roaming billing and maintain data speeds ≥10 Mb/s (no throttling below threshold)

4. Enable tethering where applicable

5. Provide always-on global roaming with seamless network transition

6. Provide SIM/eSIM provisioning and lifecycle support

7. Maintain reliable, continuous data service with minimum 98% availability per country

8. Provide multi-carrier access with primary and secondary failover

9. Dynamically select the strongest available carrier

10. Immediately remediate outages and notify the COR with root cause and corrective action

11. Support ABMC devices and ensure compatibility with Microsoft Intune and applicable security controls

12. Comply with Section 889 and provide annual supply chain attestation

Deliverables

1. Monthly Summary Invoice (charges by line, plan, VAT)

2. Monthly Detailed Billing Report (data usage, roaming, start date, cost, non-standard charges)

3. Monthly SLA Performance Report (availability, data performance, tickets, billing accuracy, credits)

4. Monthly Dispute and Credit Report

5. Quarterly Rate Optimization Report (usage analysis, recommendations, cost efficiency)

6. Quarterly Executive Dashboard (line counts, geography, usage trends, cost)

7. Annual Device Lifecycle and Performance Recommendation

8. Ad hoc Coverage Analysis Report (as requested)

All deliverables shall be submitted electronically to the COR. Failure to meet requirements may result in service credits or other contractual remedies.

CLIN 0005–4005: Temporary Additional Services

Contractor shall provide temporary additional mobile telecommunications services on an as-needed basis when approved requirements fall outside the standard service plans under CLINs

0001 through 0004. These services are intended to cover unplanned or short-duration voice, data, roaming, or related mobile service needs that are not included in the monthly plan allowances.

Temporary additional services may include excess roaming voice or data usage, international usage outside included coverage areas, short-term service upgrades, or other approved communications charges necessary to support official ABMC business. All such services shall be provided only upon authorization by the Contracting Officer or authorized representative and shall be billed in accordance with the Contractor’s discounted rates set forth in Attachment A.

Contractor shall ensure that temporary additional services are transparent, auditable, and limited to actual approved usage. Charges under this CLIN shall not exceed the not-to-exceed amount established in the pricing schedule. Contractor shall itemize all temporary additional services on the monthly invoice and provide supporting usage detail sufficient for ABMC to validate the charges.

Requirements Applicable to All CLINs

These requirements apply to CLINs 0001–0005 for the base and all option years and establish enterprise standards for service delivery, pricing, migration, performance, management, security, and reporting. All requirements shall be included in CLIN pricing unless otherwise specified.

Contractor shall provide enterprise-wide service management, including provisioning, migration, performance monitoring, billing transparency, security compliance, and continuous optimization.

Contractor shall:

1. Immediately remediate outages and notify the Contracting Officer’s Representative

(COR)

2. Provide services at fixed base-year rates; option year pricing shall be pre-priced and not exceed proposed rates. Quantities are estimates and services may be required at multiple locations

3. Provide SIM/eSIM provisioning and lifecycle support

4. Retain and migrate all existing ABMC numbers and issue new numbers at no additional cost

5. Submit a migration schedule within 10 business days and complete migration within 30 days of approval

6. Provide live support during migration and coordinate with the COR

7. Perform pre-cutover signal testing at all major locations and obtain COR approval prior to migration

8. Provide always-on global roaming with no per-MB billing

9. Provide multi-carrier access with primary and secondary failover in each country

10. Dynamically (i.e., automatically) provision the strongest available carrier

11. Maintain reliable, uninterrupted service and immediately notify the COR of outages with corrective actions

12. Ensure continuous global connectivity and redundancy

13. Provide a secure 24/7 management portal with:

a. Role-based access and line lifecycle management

b. SIM/eSIM management and usage monitoring

c. Billing visibility and downloadable reports

d. Asset tracking (IMEI, IMEI2, serial, assignment)

e. Analytics, cost optimization, and automated plan right-sizing

f. Dispute tracking and API integration

g. FIPS 140-3 compliant authentication

14. Maintain minimum 98% network availability per country and monitor performance, roaming, and billing accuracy

15. Apply service credits for SLA failures

16. Comply with Section 889 and provide annual supply chain attestation

17. Support ABMC devices and ensure compatibility with Microsoft Intune and security controls

18. Provide annual device lifecycle recommendations

19. Perform rate plan analysis within 30 days of activation and quarterly thereafter, benchmark pricing, and implement approved optimizations

Deliverables

1. Transition-In Project Plan (within 10 business days of contract award)

2. Migration Schedule (within 10 business days of contract award; weekly updates)

3. Coverage Validation Report (pre-cutover)

4. Post-Migration Validation Report

5. Monthly Summary Invoice

6. Monthly Detailed Billing Report

7. Monthly SLA Performance Report

8. Monthly Dispute and Credit Report

9. Quarterly Rate Optimization Report

10. Quarterly Executive Dashboard

11. Portal Configuration Documentation

12. Quarterly Asset Inventory Report

13. Annual Device Lifecycle Recommendation

14. Annual Section 889 Attestation

15. Incident Notification (within 72 hours)

16. Service Change Notification (within 15 days)

17. Ad hoc Coverage Analysis Report

18. Service Credit Calculation and Remediation Plan

All deliverables shall be submitted electronically to the COR. Contractor’s failure to meet requirements will result in invoice rejection, service credits, or other contractual remedies.

Emergency Calling

Contractor shall support emergency calling for all voice-capable lines where legally and technically available. For U.S. lines, Contractor shall support E911, including dispatchable location information where supported, and shall identify any Wi-Fi calling or service limitations in advance.

For non-U.S. locations, Contractor shall support access to local emergency numbers and identify any country-specific limitations and/or required user actions. Contractor shall maintain procedures for updating service addresses and validating emergency call routing after migration or material service changes. Contractor shall notify the Contracting Officer and COR within one hour of any outage or defect that materially affects emergency calling.

Deliverables

1. Emergency Calling Plan within 10 business days after contract award

2. Country-by-country emergency calling matrix before cutover

3. Validation report after each migration wave

4. Updated U.S. emergency address records after adds, moves, or changes

5. Incident report within 24 hours of any emergency calling failure

Period of Performance

This contract shall be for a one base year period from the date of the contract award, or as negotiated, with four (4) one-year options to renew.

General Information

Service Level Agreement (SLA) and Service Credits

Contractor shall meet defined SLAs for network availability, roaming performance, ticket response, and billing accuracy. Network availability shall be ≥98% per country per month.

Priority incidents shall be acknowledged within one (1) hour and resolved within four (4) hours.

Billing accuracy shall be ≥99.8%. SLA failures shall result in service credits being applied to invoices. Contractor shall provide monthly SLA reports and participate in quarterly reviews.

Global Roaming and Travel Assurance

Contractor shall provide always-on global roaming without manual activation. Contractor’s solution shall support eSIM and dual-carrier capability where feasible. Contractor shall provide pre-travel validation for executive and mission-critical lines and notify the COR of abnormal roaming or connectivity issues.

Business Continuity and Disaster Recovery

Contractor shall maintain carrier redundancy and provide a Business Continuity Plan with failover and restoration procedures. Service restoration for major outages shall not exceed 24 hours.

Executive and Mission-Critical Line Classification

Contractor shall support priority designation for executive and mission-critical lines. Priority lines shall receive enhanced monitoring, expedited support, and device replacement within one

(1) business day where available. Escalation shall occur immediately upon incident detection.

Data Governance and Privacy

Contractor shall encrypt all data in transit and at rest and shall not use ABMC data for secondary purposes. Data retention policies shall be documented and disclosed.

Device Security and MDM Integration

Devices shall support Microsoft Intune, conditional access, and remote wipe. Contractor shall ensure compatibility with current iOS versions and provide update timelines.

Cost Control and Optimization Governance

Contractor shall perform rate plan analysis within 30 days of activation and quarterly thereafter, provide optimization recommendations, and implement approved changes to reduce cost.

Innovation and Technology Roadmap

Contractor shall provide an annual briefing on network, roaming, and mobility advancements and recommend improvements to performance and cost efficiency.

Subcontractor and Carrier Transparency

Contractor shall disclose all underlying carriers by country and notify the Contracting Officer within 15 days of any material changes.

Escalation and Executive Governance

Contractor shall provide an escalation matrix with operational and executive contacts and conduct quarterly executive reviews of performance, coverage, and risk.

Value Added Tax (VAT)

VAT is not included in CLIN rates and shall be priced and invoiced as a separate line item. The applicable VAT rate is 20%, applied only to the portion of the contract price subject to VAT under local law. VAT applies to CLINs 0001–4005 for each performance period.

Invoicing

(a) Contractor shall submit monthly invoices to the Financial Management Officer at the address shown in paragraph d) below. A proper invoice must include the following information:

1. Contractor's name and bank account information for payments by wire transfers

2. Invoice Date

3. Contract number and Task order number

4. A summary showing a listing of each line with total monthly price in local currency for that line.

5. A separate line item for VAT

6. A detailed list of all communications made for each line

7. Prompt payment discount, if any

8. Type of tariff or plan used

9. Name, title, phone number, and address of person to contact in case of defective invoice

(b) If an invoice does not contain the above information, ABMC reserves the right to reject the invoice as improper and return it to Contractor within 7 calendars days. Contractor must then submit a proper invoice.

(c) A proper invoice constitutes both the summary invoice, and the detailed billing information cited in paragraph 1.9. Contractor shall submit both the summary invoice and the detailed billing information jointly by email to OCIO@abmc.gov

(d) Payment shall be made in USD by Electronic Funds Transfer (EFT) within 30 days after receipt of a correct, detailed and verified invoice.

ABMC Furnished Equipment

ABMC will use approximately 200 government-owned iPhones, iPads, and related devices.

Contractor shall provide SIM/eSIM, including PIN/PUK codes, for all lines. Devices shall support current EU/US 5G bands and future 5G SA and be compatible with Microsoft Intune and security policies. Contractor shall provide three-year lifecycle refresh recommendations.

Addition of New Lines

Contractor shall provision SIM/eSIM, phone numbers, and security codes within 24 hours of approved modifications. Contractor shall maintain a stock of approximately 60 SIM cards annually at no cost. Wi-Fi calling shall be enabled for all lines at no additional cost.

Use, Data Protection, and Disclosure

Services are for official ABMC use only. Contractor shall use ABMC information solely for contract performance and shall not disclose it except as required to perform the work.

Technology Refresh and Changes

ABMC may modify this contract and is within scope to address technology changes or performance improvements. Contractor shall support integration of replacement or new services when directed.

Ordering, Training, and Customer Support

Services shall be ordered via delivery orders issued by the Contracting Officer. Contractor shall provide training to the COR on portal and management tools at no cost. Contractor shall provide centralized customer support for technical issues, billing, and service requests.

End of Contract and Transition-Out

Services terminate at contract end. Contractor shall maintain voicemail for 15 days to support transition and shall provide number portability and data export for up to 90 days after expiration at no additional cost.

Quality Assurance and Surveillance (QASP)

Contractor is responsible for service quality; ABMC monitors performance. Minimum performance standards include:

– Network availability ≥98% per country

– Roaming attachment ≤30 seconds

– Ticket response ≤1 hour; resolution ≤4 hours (priority)

– Billing accuracy ≥99.8%

– Quarterly optimization reporting

Contractor shall propose service credits for SLA failures. The COR will review performance monthly and may initiate corrective action. Repeated failures may result in service credits or other contractual remedies.

Contractor Selection and Location Assignments

ABMC will evaluate proposals based on technical capability, solution quality, cost, regulatory compliance, and past performance. ABMC prefers a single award covering all locations, but reserves the right to make one award, multiple awards by site or region, or no award for certain locations if that approach provides better value, reduces risk, or better supports mission requirements.

Site assignments may be based on geographic coverage, service availability, demonstrated capability, price, and compliance with applicable requirements. If ABMC awards multiple contracts, each awarded contractor shall perform all work and meet all requirements for the

Locations assigned under its contract.

Contractor shall:

– Remain fully responsible for all services and deliverables assigned by ABMC

– Perform in accordance with the PWS and all other contract terms

– Obtain prior written approval from ABMC before subcontracting or delegating assigned work

Non-Award of Locations

ABMC may exclude specific Locations from award if a proposal does not meet technical, operational, or regulatory requirements, or if agency priorities change before award. Any decision not to award certain Locations shall not affect the validity of awards made for other locations.

Proposal Format and Submission Instructions

Offerors shall submit a complete proposal in English that is clear, concise, and directly responsive to the solicitation. Offerors shall submit pricing separately from the technical proposal. Marketing materials shall not replace required narrative responses. Proposals shall include all information necessary for the Government to evaluate technical merit, compliance, past performance, and price. Proposals shall be organized in the format below. Failure to follow the required format or provide required attachments may make the proposal ineligible for award.

Volume I – Technical Proposal

Factor 1. Technical and Coverage Approach

Describe the proposed service solution, carrier strategy, coverage model, roaming approach, service plans, and network performance. Address how the solution meets all PWS requirements.

Factor 2. Management Portal and Administration and Program Management and Support

Describe the proposed management portal, user access controls, billing visibility and accuracy, reporting, asset tracking, optimization tools, and administrative capabilities.

Factor 3. Transition and Migration Plan

Describe the approach for number portability, migration from the incumbent provider, cutover support, coverage validation, testing, and risk mitigation.

Factor 4. Program Management and Support

Identify key personnel, customer support structure, escalation procedures, service management approach, and quality control methods.

Section 5. Compliance and Security

Address Section 889 compliance, supply chain risk management, emergency calling support, device compatibility, and security controls.

Volume II – Past Performance

Provide up to three recent and relevant references for similar work. Include customer name, scope, locations supported, period of performance, and point of contact.

Volume III – Price Proposal

Provide completed pricing for all CLINs for the base year and option years. Include any required price assumptions, VAT as a separate line item, and Attachment A for temporary additional service rates.

Required Attachments

– Completed pricing schedule

– Attachment A temporary additional service rates

– Coverage matrix by country

– Emergency calling matrix by country

– Section 889 and supply chain documentation

– SAM registration

– Representations and certifications

Evaluation Factors:

1. Technical and Coverage Approach (Most Important)

ABMC will evaluate the extent to which the Offeror provides a reliable, multi-carrier global solution that supports all ABMC locations and international travel requirements.

1. Access to multiple carriers and demonstrated redundancy.

2. Network availability SLAs and roaming performance standards.

3. Seamless international roaming and failover capability.

4. Compatibility with ABMC-furnished devices and eSIM support.

5. Compliance with Section 889 and supply chain requirements. Contractor shall ensure

Section 889 compliance to all subcontractors and underlying carriers.

2. Management Portal and Administration and Program Management and Support

(Important)

ABMC will evaluate strength of the proposed program management and support and the robustness and security of the proposed wireless management portal, including:

1. Role-based access controls and audit capability.

2. Asset lifecycle tracking and inventory management.

3. Billing transparency and accuracy and downloadable usage data.

4. Rate plan optimization and cost management tools.

5. Integration capability with ABMC financial systems.

3. Transition and Migration Plan

ABMC will evaluate the Offeror’s approach to migrating services from the incumbent provider.

1. Porting strategy and migration timeline.

2. Risk mitigation and service continuity planning.

3. Coverage validation prior to cutover.

4. Live support during migration events.

4. Past Performance

ABMC will evaluate relevant experience providing managed cellular services to Federal agencies or global organizations.

1. Experience managing international, multi-carrier programs.

2. Demonstrated billing accuracy and cost optimization results.

3. Quality and relevance of recent references.

5. Price

Price will be evaluated for fairness and reasonableness across the base year and all option years.

Best Value Determination

ABMC will select the proposal that provides the best overall value, considering technical merit, coverage reliability, program control, transition risk, past performance, and total cost. A higher-priced quotation may be selected if the technical advantages justify the additional cost.

Appendix A – Estimated Breakdown of Lines per Site

Region/Location

Code Site Name Street Address & City

Number of Lines

Northern Europe FRANCE 106

Overseas Office

(OO)

Paris Office 32 rue de Monceau 53

BRAC Brittany American Cemetery Bel Orient, Montjoie Saint Martin 4

AMAC

Aisne-Marne American

Cemetery 1 Rue de Chevaliers de Colomb, Belleau 7

EPAC Epinal American Cemetery 385, rue de la Rondenolle, Dinozé 3

LOAC

Lorraine American

Cemetery Avenue de Fayetteville, St Avold 3

MAAC

Meuse-Argonne American

Cemetery Rue du Général Pershing 5

NOAC

Normandy American

Cemetery

Rue du Cimetière Américain, Colleville Sur

Mer

OAAC

Oise-Aisne American

Cemetery CD2, Seringes-et- Nesles 4

PDH

Pointe du Hoc Ranger

Monument Site de la Pointe Du Hoc lines are under

NOAC

RHAC Rhone American Cemetery 553 blvd John F.

Kennedy, 83300 Draguignan

SMAC

Saint-Mihiel American

Cemetery Route de Verdun, Thiaucourt 5

SOAC Somme American Cemetery 02420 Bony 3

SUAC

Suresnes American

Cemetery 123 Boulevard Washington, Suresnes 6

CTAM

Château Thierry American

Cemetery Route du Monument, Château-Thierry lines are under

AMAC

LEMC

Lafayette Escadrille Monument

Cemetery

5 Boulevard Raymond Poincaré, Marnes-la-

Coquette lines are under

AMAC

Northern

Europe Belgium 9

HCAC

Henri-Chapelle American

Cemetery 159, rue du Mémorial Américain, Hombourg 3

ARAC

Ardennes American

Cemetery 164, route du Condroz, Neupré 3

FFAC

Flanders-Fields American

Cemetery Wortegemseweg 117, Waregem 3

Mediterranean Italy 9

SRAC

Sicily Rome American

Cemetery Piazzale Kennedy, 1, 00048 Nettuno 5

FLAC

Florence American

Cemetery Via Cassia S.N., Tavarnuzze 4

Northern Europe Luxembourg 4

LXAC

Luxembourg American

Cemetery 50, Val du Scheid, Luxembourg 4

Northern Europe Netherlands 5

NEAC

Netherlands American

Cemetery AM Begraafplaats 1, NA Margraten 5

Pacific Philippines 19

MNAC Manila American Cemetery McKinley Road, Fort Bonifacio, Taguig City 15

CLAC Clark Veterans Cemetery Manuel A. Roxas Highway, Clark Freeport

Zone, Pampanga, Philippines

Northern Europe United Kingdom 7

CAAC

Cambridge American

Cemetery Madingley Road, Coton 4

BKAC

Brookwood American

Cemetery Dawney Hill - Brookwood, Woking 3

North Africa Tunisia 4

NAAC

North Africa American

Cemetery 553 rue Roosevelt, Carthage 2016, Tunisia 4

Central America Panama 4

CZAC Corozal American Cemetery Calle Rufina Alfaro, Edif. Corozal 4

Central America Mexico 2

MXAC

Mexico City US National

Cemetery

Virginia Fabregas No. 31, Col. San

Rafeal, C.P. 06470, Mexico, D.F, Mexico

City, Mexico

North America United States 31

HQ

Arlington Washington DC

Headquarters 2300 Clarendon Boulevard, Arlington, VA 31

Total Number of Estimated Lines: 200

The table above shows an estimation of the line breakdown per site.

Appendix B – Cybersecurity Supply Chain Risk Management (C-SCRM) Requirements

Covered articles include information and communications technology, telecommunications equipment, and telecommunications services used to create, store, transmit, or manage data.

Cybersecurity supply chain risk refers to the risk of compromise, disruption, or unauthorized manipulation of these systems or the data they process. An incident is any event that jeopardizes system integrity, confidentiality, or availability. A vulnerability is any weakness that can be exploited.

Contractor Responsibilities

Contractor shall identify, assess, monitor, and mitigate cybersecurity supply chain risks associated with all services and products provided. Contractor shall maintain documentation demonstrating compliance and provide such artifacts to ABMC within 48 hours of request, with proprietary information redacted as necessary.

Contractor shall support ABMC supply chain risk assessments by providing requested information within 10 business days, unless restricted by nondisclosure obligations. For any proposed novation, Contractor shall provide required information on the successor entity and its supply chain for ABMC approval.

Incident Reporting and Compliance

Contractor shall notify the Contracting Officer within 72 hours of any cybersecurity supply chain incident. Contractor shall flow down these requirements to all subcontractors supporting this contract.

For software requiring a Secure Software Development Attestation, Contractor shall ensure the attestation remains valid for major version changes. If no longer valid, Contractor shall notify the

Contracting Officer within 15 days and provide an updated attestation.