PRF88 RFQ .pdf

COMMONWEALTH OF MASSACHUSETTS

DIVISION OF OCCUPATIONAL LICENSURE

Contact Person: Manjula Nayak Operations Manager Division of Occupational Licensure manjula.b.nayak2@mass.gov 617-512-4681

Statewide Contract - PRF88 Request for Quote (RFQ)

The Massachusetts Division of Occupational Licensure (DOL) is seeking bidders who will provide accurate translation/interpretation services. The preferred awarded vendor(s), under this RFQ, will be able to provide both written translation services and interpretation services on an as needed basis to the DOL. Operations Manager will be the lead in coordinating the services between the DOL and the awarded vendor(s).

The DOL is required to ensure that access is provided to the general public and all parties including those who require native language written translations and/or oral interpretation.

We are seeking:

1. Interpretation Services:

a) Interpretation Services available during normal business hours (Monday through Friday, 8:45am – 5:00pm) and at other times as required for a term to begin September 21, 2026 through the entire contract term of PRF88: Foreign Language Interpretation and Translation Services including any extensions or options to renew such contract, presently set to expire on June 30, 2032, an as needed basis and scheduled based upon the DOL’s need. Interpreters will need to be audible by all parties and may be recorded or transcribed as needed.

b) Interpretation Services may include In-person, Telephonic or Video Remote.

2. Translation Services:

a) Translation of DOL provided documents.

b) Quality Assurance/Control of DOL documents that have already been translated.

3. Clear process to request interpretation and translation services

4. Provide a detailed, easy to understand quote in a timely manner.

5. Provide quick clarification as needed.

6. Provide translated document(s) in timely manner in same format as the original document.

The DOL allows for minimum billing not to exceed one (1) hour charged due to cancellations, continuances, or interpretation needs that are less than one hour.

Submission Criteria Bidders should submit the following via COMMBUYS Quote Functionality:

mailto:manjula.b.nayak2@mass.gov mailto:manjula.b.nayak2@mass.gov

• A narrative of no more than one single-spaced page describing the services and deliverables provided. This narrative must describe both the required and preferred qualifications, including descriptions of similar work conducted, describe experience in foreign language interpretation and translation, and describe experience working with public bodies or state agencies.

• The following attachments must be included:

o A list of all foreign languages offered.

o Contact information for a point person who will serve as project manager.

o Detailed description of your process for requesting all of the above services and the timetable required for interpretation requests.

o Sample quote document.

o Copy of rates submitted under PRF88.

Evaluation Criteria

The bidder is preferred to have:

• A range of high-quality work products associated with previous engagements in translation and interpretation.

• Availability to quickly produce documents or provide interpretation services with little notice, if needed.

• Experience providing interpretation services for administrative hearings and board meetings and working with public bodies or state agencies.

• Supplier Diversity Plan narrative and commitment.

Vendors must submit responses that meet all the submission requirements of the RFQ. Only responsive proposals that meet the submission requirements will be evaluated. Additional information may be requested for evaluation purposes.

General Evaluation: The DOL will not consider responses received after the deadline. The DOL will award Contracts to the most responsive bidder(s) that offers the best value. The fulfillment of the qualifications listed in this RFQ, the completion of all required forms as listed in the RFQ, and a determination by the DOL that contracting with the bidder will provide the “best value” to the Commonwealth will determine the basis for evaluation. In making this determination, the DOL will consider and score a number of factors including price, experience, variety of languages or services offered, geographic location for ease of service, and quality. The DOL will also consider the Supplier Diversity Plan commitment made by the vendor as reflected in PRF88. The DOL may disqualify Responses that are incomplete or inaccurate at its own discretion.

Questions can be submitted through the Q&A functionality of COMMBUYS by 8/10/26, 3:00pm EST. Responses to the questions will be posted no later than 8/17/26.

Number of Vendors:

Single Contractor* The Division may award more or fewer contracts, if it is in the best interest of the Commonwealth to do so.

Deadline: No later than 12:00 P.M. Friday, 9/4/26 Bid responses must be received in full by the bid opening date and time shown on COMMBUYS ("Bid Opening Date/Time", i.e., the Deadline for Quotes/Bid Responses). Proposals received after the deadline will be ineligible for consideration and deemed non-responsive. Each Bidder/offeror must submit all required bid response forms electronically through COMMBUYS. When submitting a quote electronically through COMMBUYS, please allow sufficient time to complete any online forms and upload documents. If you are in the middle of uploading your proposal when the deadline is reached, the system will stop the process and you will be unable to submit your Quote. It is recommended that Quotes be submitted as far in advance as possible before the deadline to allow time to obtain assistance from the OSD Help Desk if needed.