WHF-FM-E_Standard_SOW_2-2016.doc

Standard Statement of Work (SOW) For

Facility Operations Contract Services Custodial Services Feb 9, 2016 Location:

Address: Whitefish Border Patrol Station 1295 & 1335 Hwy 93 West Whitefish, MT 59937-3152

Contract Officer Information: CBP/Border Enforcement Contracting Division

Spokane Border Patrol Sector HQ

10710 N. Newport Hwy

Spokane, WA 99218-1642

Change Control Log

Table of Contents

41.

Introduction

42.

General Requirements

43.

Scope

54.

Description of Tasks and Deliverables

54.2 Custodial Services

114.3 Land and Grounds Maintenance LIMITED

114.4 Trash/Waste Removal

114.5 Snow Removal –

154.6 Pest Control –

175.

Site Specific Other Items

176.

Government Furnished Items

187.

Contractor Furnished Items

188.

Conservation of Utilities

199.

Supervision Responsibilities – Management Contact

2010.

Other Contractor Considerations

2011.

Accident Report Procedures

2112.

Use of Government Premises

2113.

Contractor Legal Requirements, Permits/Code Compliance

2114.

Hazardous Materials

2115.

Physical Security

2416.

Conduct, Supervision, Schedules, Manager Qualifications

2617.

Quality Control Program

3018.

Surveillance by Customer Complaint

3019.

Contracting Officer Authority

3020.

Contracting Officer Representative (COR); Auth Gov’t Rep (AGR)

3121.

Definitions/Acronyms

Attachment A – Worksite identification – fact sheet attachment b – task and frequency chart - custodial, land and grounds maintenance attachment c – environmental requirements Statement of Work (SOW)

1. Introduction

This Statement of Work (SOW) is intended to support the facility services at U.S. Customs and Border Protection (CBP) sites. All service work shall be performed on CBP properties as specified by Building Entity (BE). Typical service work will be performed within a 5 day Monday thru Friday week observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or Government Authorized Representative. Site descriptions for Building Entity (BE) are located on the “Worksite Identification” Fact Sheet as Attachment A. The Contractor agrees that the “Task and Frequency Chart” attached to this document as Attachment B and completed by a Government Authorized Representative or COR will act as, but not be limited to, the minimum tasks and frequencies to be performed by the Contractor. CBP is mandated by legislation, and executive order to purchase products that are good for the environment. The Contractors minimum environmental requirements are presented on Attachment C.

2. General Requirements

All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Building Entity (BE) Site defined in Section 3, Scope, below. Custodial services will be performed within the normal five day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer's Representative (COR) or Government Authorized Representative (GAR). Custodial work and is be performed between the hours of 8am-4pm, 5 days per week, Monday thru Friday, except on Federal Holidays . Snow removal is 7 days a weeks as required. Specific times to be arranged between vendor and GAR.

No work shall be performed when the government has no work force on duty available for the inspection of the contractor's work unless prior approval of the Government Authorized Representative (GAR) is obtained. Heavy duty cleaning shall be completed after the normal working hours of the building occupants. Heavy duty cleaning is defined as any custodial cleaning work that will negatively impact the production of a work group.

ALL EMPLOYESS MUST BE LEGAL U.S. CITIZENS. SEE Paragraph 15.1 FOR SPECIFICS.

Vendor must be registered in SAM.gov website and maintain years registration updates. Initial registration in SAM.gov must be completed before contract can be awarded.

3. Scope

The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure a clean, neat and professional appearance at the CBP site. The Contractor shall provide custodial and related services in accordance with the requirements of this SOW.

The “Task and Frequency” Chart for this property is set forth in Attachment B of this SOW.

4. Description of Tasks and Deliverables Please put a check mark to the left of each of the services to be included in this contract agreement.

_X_ Custodial Services

_X_ Land and Grounds Maintenance – LIMITED, no mowing

Trash/Waste Removal – Commercial Trash Removal – NOT APPLICABLE

_X_ Snow Removal

_X_ Pest Control The Contract Services Guidelines for the Contractor are given below, including quality standards, but may not be limited to just those items listed. Questions should be addressed to the Government Authorized Representative.

4.1 Custodial Services

4.1.0 Vacuum Carpet The contractor shall vacuum all carpeted floor areas so that after vacuuming, the carpet is clean, free of all visible litter, dust, and soil. The contractor shall remove all spots. The contractor is only responsible for removing spots smaller than two square feet. All tears, burns, and raveling shall be brought to the attention of the person in charge of the building entity or their designated representative.

4.1.1 Shampoo Carpet All locations with carpet shall be shampooed per the carpet manufacturer’s recommendations, for shampooing standards, to be free of spots, stains, chemicals and moisture. The carpet along the walls and in corners shall also be free of spots and stains. The carpet shall be free of unsavory odors including lingering cleaning product odors.

4.1.2 Sweep Floors The Contractor shall sweep all non-carpeted floor surface areas, including corners and abutments, so that after sweeping the floors are free of spills, trash, visible litter, dust, and debris. No dirt shall be left in corners, under furniture or behind doors. The Contractor shall move chairs, trash receptacles, and easily movable items to sweep underneath and return them to their original positions.

4.1.3 Mopping The contractor shall damp mop and spray buff the tile and resilient flooring areas, unless specified otherwise by the material manufacturer’s recommendations, or industry standards, including corners and abutments, so that after mopping, they are clean and free of dirt, water streaks, rust stains, mop marks, string, gum, grease, tar and all foreign items and present an overall appearance of cleanliness.

4.1.4 Spray Buff Floors The Contractor shall apply a uniform and non-slip floor finish coating, so that the floors have a glossy appearance, and are free of scuffmarks, heel marks, and other stains and discolorations. The Contractor shall not apply floor finish to surfaces that have not been cleaned. All surfaces shall be dry and the corners clean. The Contractor shall move chairs, trash receptacles, and easily movable items to mop underneath and return to original positions. The Contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards etc., or mop strands remaining in the area. The Contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

4.1.5 Strip Wax and Apply New Wax Strip and wax all resilient surface floors, except ceramic tile, in accordance with the manufacturer’s recommendations. If a new base coat of wax is required it shall be placed on the floor, so that after buffing, the finish is clean, glossy and uniform in all areas. The products used for this procedure should be those that are recommended by the material manufacturer and must provide a non-slip surface. There shall be no build-up of wax in corners, at doorstops, or next to carpeted areas.

4.1.6 Clean Walk-Off Mats The Contractor shall vacuum all carpet-type entrance mats to remove soil and grit and to restore resiliency of the carpet pile (shampoo only if needed to restore resiliency and to maintain color definition). The Contractor shall sweep, vacuum, or hose-down outside rubber or polyester entrance mats to remove soil and grit. Soil and moisture underneath entrance mats shall be removed by the Contractor and mats returned to their normal location. Entrances: Platforms, porches and steps of entrance shall be swept and cleaned for the removal of litter and other foreign matter.

4.1.7 Remove Trash The Contractor shall empty and return to their initial location all wastebaskets, cigarette butt receptacles (ash trays, butt cans, etc), and other trash containers within the area, including exterior receptacles if not part of an exterior maintenance agreement. Boxes, cans, and papers placed near a trash receptacle marked "TRASH" shall be removed by the Contractor. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. The Contractor shall remove ashes and debris from community cigarette butt receptacles and place in a nonflammable container. The Contractor shall dispose of trash in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall from the dumpsters during the removal of collected trash. All solid waste collected as a requirement of this contract shall be placed in dumpster or other provided containers on the site.

4.1.8 Perform Low Dusting The Contractor shall thoroughly dust all horizontal surfaces on furniture below 7’0” from the floor so that after dusting, all dust, lint, litter, and dry soil shall be removed from surfaces of cleared desks, chairs, file cabinets, and other types of office furniture and equipment, and from ledges, window sills, hand rails, etc.

NOTE: In dusting of horizontal spaces, working papers on desks shall not be disturbed. The Contractor shall not dust typewriters, computers, and other computer equipment, business machines and equipment of similar nature. There shall be no streaks. Corners, crevices, moldings and ledges shall be free of all dust. There shall be no oil, spots, or smudges on dusted surfaces caused by dusting tools.

4.2.10 Clean Glass (Not windows) The Contractor shall damp wipe mirrors and both sides of all glass in doors, display cases and adjacent trim, partitions and bookcases and any other glass within approximately 7’0” of the floor so that after cleaning the glass, there shall be no traces of film, dirt, smudges, water, and shall not be cloudy.

4.2.11 Clean Exercise Room Equipment: Wipe down surfaces of exercise equipment, including mats beneath the equipment, with a disinfectant that won’t damage or degrade any of the parts of the equipment. Exercise equipment shall be free of dirt, dust, streaks, and spots.

4.1.9 Clean Drinking Fountains The porcelain or stainless steel surfaces shall be clean and bright, and they shall be free of dust, spots, stains, and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds, mineral buildups or other hard water accumulations, etc., and nozzles free from encrustation, mineral or hard water buildups..

4.1.10 Perform Spot Cleaning The Contractor shall perform spot cleaning by removing smudges, fingerprints, marks, streaks, etc., from washable surfaces of walls, partitions, baseboards, doors, floors and fixtures. The Contractor shall use germicidal detergent in restrooms, locker rooms, exercise rooms, break areas, and drinking fountains. The Contractor shall polish brass hardware, aluminum bars, and other metal on doors and cigarette urns with a polishing compound. The cleaning and polishing chemicals and compounds should be those recommended by the material manufacturer for the specific material. Chemicals and compounds used by the Contractor that damage the surfaces will become the responsibility of the Contractor to repair or replace to the satisfaction of Government Authorized Representative. After spot cleaning by the Contractor, the surface shall have a clean, uniform appearance, free of streaks, smudges, fingerprints, spots, marks and other evidence of removed soil.

4.1.11 Sweep and Damp Mop Restroom Locker Room, Shower Floors, Holding Cells, or Other Tiled or Smooth Surface Floors. The Contractor shall sweep the floor so it is free of visible litter, dust, and foreign debris, and then damp mop accessible areas. The Contractor shall disinfect all surfaces of partitions, stalls, toilet bowls, urinals, lavatories, showers, dispensers, and other such surfaces, using a germicidal detergent. Damaged fixtures will be the responsibility of the Contractor to repair or replace to the satisfaction of the Government Authorized Representative.

4.1.12 De-scaling Restrooms, Showers, Holding Cells The Contractor shall de-scale toilet bowls and urinals, so that after de-scaling, the entire surface shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

NOTE: Holding cells will only be entered for the purpose of cleaning or re-supplying when detainees are not present.

4.1.13 Supply Restrooms, Locker Rooms, Kitchen/Break Areas, Holding Cells The Contractor shall re-supply restrooms, locker rooms, kitchen/break areas, and holding cells with toilet paper, paper towels and hand soap so that after re-supplying, the rooms are stocked so that supplies do not run out prior to the next re-supply period.

NOTE: The contractor shall replenish all dispensers in all toilet rooms to maximum capacity during the last day of the contract period. Paper supplies and hand soap remaining at the termination of the last official workday shall not be removed from the dispensers.

4.1.14 Apply Floor Finish on Hard Surface Floors The Contractor shall apply a uniform coating of non-slip floor finish so that the floor presents a uniform glossy appearance. Use products that are recommended by the material manufacturer. The Contractor shall remove floor finish solutions from baseboards, trash receptacles, lockers, toilets, and urinals, and return all moved items to the proper positions after applying floor finish.

4.1.15 Perform High Dusting The Contractor shall perform high dusting, so that after dusting, all dust, lint, cobwebs, litter, and dry soil shall be removed from all surfaces 7'0" or more above the floor surface to include Venetian blinds, ceiling fans, where installed, and air supply/return vents. Frequencies may vary according to accessibility and visibility.

4.1.16 Clean Window Surfaces The Contractor shall clean interior and exterior window surfaces, so that after the windows have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sill, and glass.

Window Cleaning: Window glass shall be washed inside and outside using a commercial window cleaning solution. Point drops or smears, rust stains and other blemishes shall be removed without damaging glass, putty or frames. Abrasive materials such as steel wool shall not be used, but razor blades or broad knives are permissible. Screens shall be washed prior to installing in window openings. Windows scheduled on the Task Chart to be washed every six (6) months, in the spring and the fall.

4.1.17 Check and Replace Light Bulbs The Contractor will check all interior lighting fixtures include the garage(s) and any lighting fixtures attached to the exterior of the building, and will remove and replace any burned out bulbs within 24 hours of occurrence, when noticed during normal work hours, or notified by government personnel.. The Government shall provide all bulbs for government fixtures. Parking lot light bulbs will be the responsibility of the electrical contractor responsible for the site electrical system. Light fixtures above 12 ft. above the ground will be maintained by the government.

4.1.18 Wash Venetian Blinds Wash all Venetian blinds in buildings. Clean cords. Defective cords shall be reported to the Government Authorized Representative who will make arrangements for replacements. Both sides of Venetian blind slats shall be clean and free of dust and water spots. Cords shall be free of dust, dirt, stains, and shall not be sticky to the touch.

4.1.19 Dust Venetian Blinds Dust or vacuum all Venetian blinds. Both sides of Venetian blind slats shall be dusted with a dry cloth so that after dusting, no dust or lint remains.

4.2.24 Light Fixtures The Contractor shall clean both permanently mounted and freestanding government light fixtures, so that after cleaning, light fixtures shall be free of bugs, dirt, dust, grease, or other foreign matter. This includes the interior and exterior of the fixtures. Fixtures above typical ceiling height will be cleaned on the High Dusting schedule unless requested more frequently by the Government Authorized Representative. All interior light fixtures should be accessible safely by using a step ladder not to exceed 8ft. Exterior light fixtures over 12ft high will be maintained by facility maintenance personnel.

4.1.20 Clean Interior Air Conditioning/Heating Vents Contractor will clean air conditioning vents so that they are free of any lint or dust and the surrounding area is free of discoloration. Vents above typical ceiling height will be cleaned on the High Dusting schedule or as requested by the Government Authorized Representative.

4.1.21 Clean Kennel Areas NOT APPLICABLE

4.1.22 Perform Grounds Cleaning The Contractor shall clean grounds, landscape beds, driveways, parking areas, indoor parking areas, and sidewalks, so that after cleaning they are free of paper, trash, bottles and other discarded material. The Contractor shall remove empty boxes, leaves, pine needles, limbs, twigs and general trash from the grounds and deposit it in trash containers provided by the local garbage company.

4.1.23 Parking Lots, and Driveways Outdoor parking areas shall be cleaned as appropriate for the surface. The Contractor shall sweep/blow or wash all asphalt and concrete parking lots and driveways, so that they are free of gravel, mud, weeds, leaves, rocks and other debris. Air blowers can be used to assist with the sweeping as long as all remaining loose unsightly debris is removed before the Contractor departs. Weeds growing in cracks shall be eliminated by the use of an environmentally safe chemical agent with the MSDS information for it provided by the Contractor to the Government Authorized Representative. Oil stains shall be cleaned four times per year, using an oil absorbent compound or Government Authorized Representative approved alternate environmentally safe material provided by the Contractor. Oil or automotive spills (standing liquid) shall be removed as soon as noticed so there is no environmental or safety hazard. The compound shall not be left on the lot overnight or unsupervised with children or pets in the area. The Contractor shall take full responsibility for the proper disposal of the contaminated materials. The driveway or parking lot shall be free of oil or stains that can be tracked onto the sidewalk or into the building. Gravel driveways and lots shall be kept weed and debris free. Areas being cleaned shall be marked off with Contractor provided traffic cones.

4.1.24 Snow removal under 2 inches will be considered part of the custodial service. Snow removal ONLY for major walkways and entrance ways. Coordination with locate government rep to determine the specific areas for this work. Snow over 2 inches is to be covered under the Snow Removal section.

4.2 Land and Grounds Maintenance –

NOT APPLICABLE/SEPERAT CONTRACT

NOTE: Because of varying, uncontrollable, weather conditions affecting growth of vegetation work requirement frequencies specified in this section only define normal requirements. The Contractor is expected to maintain the grounds in a manner that will present a well-groomed appearance throughout the year.

4.3 Trash/Waste Removal

4.3.0 Disposal Procedure All trash/solid waste, natural vegetation disposal, and recyclable materials shall be removed to a disposal container certified by the State/Local Government for such waste disposal. The Contractor shall also maintain the collection points, disposal bins, and dumpsters. Trash will be removed from the premises as often as necessary, per local trash removal service, on a weekly basis to ensure a sanitary and odor free environment. There shall be no overflow trash left around containers or in the trash rooms.

4.3.1 Container Location Coordinated with local trash removal provider and the Government Authorized Representative.

4.3.2 Project Coordination Changes to scheduled services shall be coordinated with the Government Authorized Representative.

4.4 Snow Removal –

The guidelines outlined in this document DO NOT in any way supersede the CBP Emergency Procedures Manual, but provide supplemental guidance for site security, and achieving the maximum vehicle and pedestrian safety relative to snow and ice conditions on this property.

NOTE: The Contractor will sign in or provide notice upon arrival to the Government Authorized Representative and review the completed work with the Government Authorized Representative for visual approval before signing out.

SNOW REMOVAL FEES ARE TO BE BILLED WHEN THERE IS OVER 2 INCHES OF SNOW AS RECORDED BY THE NATIONAL WEATHER SERVICE RECORDED SNOW FALL FOR THIS AREA.

Snow removal will be billed per hour based upon 3 levels of performance:

Level 1: Shoveling or snow blowing. To include de-icing/sanding as required.

Level 2: Plowing with truck or other large equipment. To include de-icing/sanding as required.

Level 3: Heavy equipment usage. To include front end type loader and dump truck to remove snow piles or excessive snow fall.

De-icing and or sanding costs will be built into each level of service, as above. NO separate billing for de-icer or sanding.

4.4.0 General Requirements The Contractor will take full responsibility for plowing, removal of snow and ice, salting and sanding as needed in order to have pavement bare as the weather will permit, and all hazardous conditions are eliminated. The Contractor must have the equipment necessary to perform the task and provide a satisfactory record of performance.

Contractor will meet with the Government Authorized Representative to develop and submit an annual snow removal plan tailored for the site to include snow piling points or storage areas, priority areas for clearing, etc. This will include, if possible, snow removal prior to opening.

Snow removal under 2 inches will be considered part of the custodial service. Snow removal ONLY for entrance areas and major walkways. Coordination with locate government rep to determine the specific areas for this work. Snow over 2 inches is to be covered under this Snow Removal section.

Priority of Service The CBP property will be listed as the Highest Priority property, other than hospitals and emergency routes, on the Contractor’s snow removal commitment list. Performance shall begin automatically and immediately without request or call from the government, when local overnight snow accumulations reach two (2) inches. Snow and ice shall be removed prior to building occupants reporting for work.

4.4.1 Snow Removal Service The contractor shall perform snow removal when snow accumulations reaches two (2) inches or more on a level surface, or as directed by the Government Authorized Representative. Ice or other hazardous conditions shall be treated with approved materials only. The contractor will not perform snow removal services during a continuous snowfall unless directed to do so by the Government Authorized Representative. Safety for the employees and public will determine the need for specific additional services; those services must be approved by the Government Authorized Representative prior to their execution.

The Contractor shall be responsible for monitoring snow and ice conditions and responding with the appropriate manpower and equipment to ensure the areas are clear of ice and snow accumulations. With a snowfall deep enough to cause drifting or six (6) inches or more, areas shall be automatically plowed, blown and/or pushed before office hours to the extent necessary to provide essential pedestrian and vehicle traffic safety.

Chemicals and sand shall be used to reduce safety hazards due to ice and snow when requested. Material Safety Data Sheets (MSDS) will be provided as applicable by the Contractor. Calcium Chloride or other environmentally safe products that are concrete and grass/plant safe are to be used on all concrete surfaces and concrete sidewalks. Rock salt or other acceptable methods, as approved by the Government Authorized Representative, may be used on non concrete surfaces.

Snow and ice shall be removed from all on-site catch basins to allow adequate run off of melting ice and snow. No snow or ice will be dumped on trees, shrubs, or flower beds.

Snow and ice must be removed when there is insufficient space on the property to accommodate the piling of snow, or when it interferes with the operations or parking of the property. This snow must be removed and hauled off site by the Contractor to an appropriate snow dump area in compliance with City or County Ordinance.

The above work shall be performed in a manner so as not to encumber walkways, entrances, exits, or streets. Snow accumulations at the driveway – highway entrances will be maintained so there is no snow accumulation that blocks a safe view of the highway for a vehicle trying to enter the highway. Snow plowed across the driveway entrances by highway plows will be removed with-in one hour of notification that this has happened.

4.5.2 Service Areas Service areas include entrances, steps, landings, sidewalks, roadways, parking areas and any other hard surface areas subject to vehicle or pedestrian traffic.

4.5.3 Special Removal Areas Snow shall be removed from fronts of garage doors. Hand shovel around bulk gasoline tanks, RPM equipment, areas around the dumpster, and entrance and exit gates. The area around gasoline fuel stations will include bare concrete from the tank to the edge of the island slab. Areas around card swipe access points shall also be kept clear of snow to allow for full access by either a vehicle or a pedestrian, based on individual intended type of access. The vendor may put up markers to aid in snow removal and prevent damage to the facility. These markers will not cause any permanent damage to the facility.

4.5.4 Cleaning The contractor shall remove all debris prior to beginning the work of snow removal. The area shall be policed for any remaining trash and debris and hauled away from Government property by the contractor.

After the last snowfall that required plowing, the Contractor shall remove all excess sand and rock that have accumulated on the sidewalks, driveways, and parking areas during the course of the winter. This excess material shall be removed from the site as needed so as not to accumulate on landscaped areas, or clog the site drainage systems. Any damage caused by the vendor during snow removal will be repaired and paid by the vendor. Example: plow tearing up lawns or curbs.

4.4.2 Administrative A separate snow removal log shall be maintained by the Contractor to record actual hours expended on snow removal for each piece of equipment per location. A copy of the log will be given to the Government Authorized Representative at the end of services for each removal event.

4.4.3 Damage Repair/Replacement The Contractor is responsible for the repair or replacement of any damage caused by the snow removal activities to include, but not limited to, lawn, landscaping, fencing, light poles, pavement, curbs, sidewalks, etc.

4.4.4 Equipment and Labor Requirements The Contractor shall furnish the necessary labor and supervision to clear snow and ice from the facility. The Contractor shall furnish trucks and equipment as required to complete the snow plowing or snow and ice removal process in a timely manner. The Contractor shall furnish with each separate piece of equipment capable licensed drivers in sufficient numbers to ensure they are operated safely and efficiently. The Contractor shall furnish relief drivers, when extended periods of work require it, in accordance with State and Federal laws.

The equipment, before being accepted for actual work, must be in proper mechanical condition, fully equipped as required for efficient operation, properly registered and insured in accordance with State Laws. The equipment must be equipped with accessories to meet the existing traffic and traction conditions.

4.5 Pest Control –

4.5.0 Vendor will provide pest control services for insects, rodents, etc. This may be sub-contracted to a licensed vendor. Cost will be billed quarterly on your invoice(s). Pest control is only required for the government owned building, 1295 Hwy 93. The other building has pest control supplied by the building owner.

4.5.1 Initial Inspection of Facilities The contractor shall conduct a thorough initial inspection of each site. The purpose of the initial inspections is for the contractor to evaluate the pest control needs of all premises and to identify problem areas.

4.5.2 Pest Suppression The contractor shall adequately suppress the following pests included, but not limited to: Indoor populations and outside populations immediately adjacent to buildings of rodents, rats, mice, cockroaches, ants, fire ants, pharaoh ants, flies, spiders, ticks, fleas, winged termite swarms and any other arthropod pests. Include snakes by both barrier and repellent at Checkpoint and K-9 facilities.

4.5.3 Integrated Pest Management (IPM) Plan Before rendering service, the contractor shall provide a comprehensive Integrated Pest Management (IPM) Plan for the building(s) site specified in this document. Control strategies in an IPM Plan should extend beyond the application of pesticides to include structural and procedural modification that reduces the food, water, harborage and access used by pests. Each IPM shall be accepted and approved by the Government Authorized Representative.

4.5.4 Proposed Methods and Equipment for Service The Contractor shall provide a summary of proposed control methods-including current labels and Material Safety Data Sheets (MSDS) of all pesticides to be used, brand names of pesticide application equipment, rodent bait boxes, insect and rodent trapping devices, pest monitoring devices, pest surveillance and detection equipment and any other pest control devices or equipment that may be used to provide service.

4.5.5 Service Schedule and Times The Contractor shall provide complete service schedules that include planned frequency of contractor visits and approximate duration of each visit. The Contractor must notify the property 48 hours in advance of their planned extermination visit and the property must agree with the scheduled date. The Contractor shall perform routine pest control services during hours of operation. In the event of a possible need for an emergency treatment, the Government Authorized Representative shall work with the Contractor to determine whether an emergency situation exists before applying any pesticides.

4.5.6 Commercial Applicator Technician Licenses The Contractor and technicians shall have the proper Pest Control licenses for State and any other applicable regulatory agency.

4.5.7 Proposed Methods of Monitoring and Surveillance The Contractor will work with the Government Authorized Representative to establish population levels that constitute acceptable levels of pest presence for the site and individual building. Any problem issues that arise during a property visit will be reported to the Government Authorized Representative in writing.

4.5.8 Record Keeping The Contractor shall be responsible for maintaining a pest control logbook or file for each building site specified in this contract. Each logbook shall contain the approved Pest Control Plan for that facility, including labels and MSDS sheets for all pesticides used, all pest control devices and equipment used in the building and the service schedule for the building. Logbook shall include service report forms documenting all information on pesticide applications, pest sightings, sanitation/environmental status and building maintenance needs.

4.5.9 Use of Pesticides The Contractor shall be responsible for application of pesticides according to the label. All pesticides used by the Contractor must be registered with the U.S. Environmental Protection Agency (EPA). Transport, handling and use of all pesticides shall be in strict accordance with the manufacturer's label instructions and all state and applicable regulatory agencies.

The Contractor shall adhere to the following rules for pesticide selection and use: The Contractor shall use non-Pesticide methods of control wherever possible. Pesticide application shall be according to need and not by schedule. As a general rule, application of pesticides in any inside or outside area shall not occur unless visual inspections or monitoring devices indicate the presence of pests in that specific area. Preventive pesticide treatment of areas where surveillance indicates a potential insect or rodent infestation, are acceptable, as approved by Government Authorized Representative. When it is determined that a pesticide must be used in order to obtain adequate control, the Contractor shall employ the least hazardous material, most precise application technique and minimum quantity of pesticide necessary to achieve control. Application of pesticide liquid, aerosol or dust exposed surfaces and pesticide space sprays shall be restricted to unique situations where no alternative measures are practical and application is approved by the Government Authorized Representative. The Contractor shall take all necessary precautions to ensure staff and all necessary steps to ensure the containment of the pesticide to the site of application.

4.5.10 Rodent Control As a general rule, rodent control inside occupied buildings shall be accomplished with trapping devices. All such devices shall be concealed out of the general, view and in protected areas so as not to be affected by routine cleaning and other operations. Trapping devices shall be checked on a schedule approved by the Government Authorized Representative. The Contractor shall be responsible for disposing of all trapped rodents and all rodent carcasses in an appropriate and timely manner. In circumstances when rodent pesticides are deemed essential for adequate rodent control inside occupied buildings, the Contractor shall obtain the approval of the Government Authorized Representative prior to making any interior rodent pesticides treatment. All rodent pesticides, regardless of packaging shall be placed either in locations inaccessible to children, pets, wildlife and domestic animals - or in EPA-approved, tamper-resistant bait boxes. As a general rule, rodent pesticide application(s) outside buildings shall emphasize the direct treatment of rodent burrows, wherever feasible.

5. Site Specific Other Items This section can be used for unusual site specific needs such as the cleaning of stables, under computer room raised floors, or exterior furnishings such as gazebos, etc.

Garage: Garage floor shall be swept clean with a bristle broom. Foreign matter such as mud, dirt, sand, stones, etc will not be swept into the floor drain. Such foreign matter will be picked up and disposed of in a waste receptacle and removed from the grounds. A dust treated sweeping compound will be used when any area as large, or larger, as one garage bay is swept at a time. When practical the garage floor will be washed down with fresh water to remove the caked on foreign matter and squeegee dry, if weather conditions allow. Washing should be done no less than once every four (4) weeks, or upon coordination with the Agent in Charge.

Exercise Room located in garage bay will be cleaned two (2) times week as noted on Task and Frequency Chart.

6. Government Furnished Items

6.1 Government Furnished Utilities and Storage

6.1.0 Electric Power Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of his work.

6.1.1 Hot and Cold Water Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

6.1.2 Storage Space At some locations, space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment.

6.1.3

Light Bulbs & Lamps A government supplied stock of fluorescent lamps and appropriate bulbs will be maintained on site for use by the contractor/vendor. As supplies begin to dwindle the contractor should request additional supplies from the COR or GAR. These will be supplied by FM&E/facilities procurement.

Secured janitor's closets, where available, will be provided for storing supplies and equipment.

7. Contractor Furnished Items

7.1 Contractor Item Responsibilities

7.1.0 Permits/Licenses In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

7.1.1 Supervision, Supplies, Materials, Transportation and Equipment This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified herein. Upon request of the Government Authorized Representative, the Contractor shall submit a list with the names of the manufacturer, the brand name, and intended use of each of the cleaning chemicals or agents intended for use in the completion of the work. Contractor must provide the MSDS sheets for any chemicals, cleaners, etc. Paper towels, hand soap, urinal mats, and toilet tissue, etc., shall be of a type and style which will be compatible with dispensers already installed in the building. The products must also meet the Environmental Requirements of Attachment B included as part of this document.

7.1.2 Safety and Equipment condition The Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than contractor personnel are present before the floors are dry. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

7.1.3 Supplies: Contractor will supply all garbage bags, and paper products to fit existing dispensers: paper towels, toilet paper, toilet seat covers, soap for bathroom dispensers, etc. Contractor does NOT supply dish soap for break area. All trash cans will have plastic liners.

8. Conservation of Utilities

8.1 Operating Conditions

8.2 Operating Conditions The Contractor shall instruct its employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, as noted below, which preclude the waste of utilities.

8.3 Lights: Lights shall be used only in areas where and when work is being performed.

8.4 Controls for Heating, Ventilation and Air Conditioning Systems Workers shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

8.5 Water Faucets/Valves Water faucets or valves shall be turned off after the required usage has been accomplished.

8.5.0 Malfunctioning Faucets, Electrical outlets, Switches, etc. Any malfunctioning faucets, electric outlets, switches, etc., are to be identified by location and presented to the Government Authorized Representative for follow up as soon as they are found.

9. Supervision Responsibilities – Management Contact

9.1 Policy and Procedure

9.1.0 Supervision The Contractor shall be responsible for the supervision of his employees while performing under this contract. The Government Authorized Representative will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to supervise the Contractor’s employees.

9.1.1 Verbal Correspondence The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with property personnel in English.

9.1.2 Contact Information The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the Government Authorized Representative five (5) days prior to beginning the work under this contract.

9.1.3 Inspection Reviews The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per week throughout the duration of the contract. The representatives may also serve in a supervisory capacity if the Contractor so desires.

9.1.4 Contract Authority The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the Government Authorized Representative in the event of any problems or special circumstances.

10. Other Contractor Considerations

Loss of Equipment The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

11. Accident Report Procedures

Personnel or Property Accident Reporting In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

12. Use of Government Premises

12.1 Government Premises

12.1.0 Operation Compliance of Premises The Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

12.1.1 Interruption/Interference with Government business The Contractor shall perform the contract in such a manner as to not interrupt of interfere with the conduct of Government business.

13. Contractor Legal Requirements, Permits/Code Compliance

Local, City, County and State Licenses, and Permits The Contractor shall obtain at his own expense, all necessary local, city, county and state licenses, permits, and shall conform to all laws, regulations, and ordinances and code requirements applicable to satisfactory completion of this contract. Full responsibility for compliance with this clause shall rest with the Contractor and the Government shall assume no liability for failure.

14. Hazardous Materials

Disposal and chain of disposal Hazardous materials or waste, including, but not limited to, Blood borne Pathogens, hazardous cleaning chemicals, and other dangerous materials will be properly disposed of by the Contractor and the chain of disposal given to the Government Authorized Representative prior to final invoicing.

15. Physical Security

15.1 Security Requirements

1. PERSONAL SECURITY REQUIREMENTS: All employees (to include sub-contractors, temporary employees, part-time employees, replacement employees, and if required, volunteers under any resultant contract shall submit to security processing). Contractor employees hired under Customs and Border Protection service contracts requiring investigation shall not commence work under the contract until authorization has been issued by the COR or contracting Officer. All prospective contract employees shall submit the following completed forms and information:

a. Full name; Social security number; Birth Date; Current address.

b. I-9 Employment Eligibility Verification or Birth Certificate (if United States Citizen). Other proof of legal residence in the United States.

c. FD Form 258 Fingerprint Card (2 copies.) Fingerprinting may be done by Border Patrol agents upon PAIC approval. Submission to FBI for background check will be determined by the PAIC and contracting officer.

(NOTE: The determination of whether or not an individual or volunteer shall be required to submit to CBP security processing will be made by the Contracting Officer or the COR/GAR). Necessary forms will be provided by the government. The contractor shall submit all completed security forms within ten (10) days after award. Specific instructions on submission of packages will be provided upon award of contract. If the contractor terminates an employee and subsequently rehires that employee, a new security clearance must be obtained if the employee is rehired after a three (3) month period.

1. The US Border Patrol/US Customs and Border Protection shall have and exercise full and complete control over granting, denying, suspending and terminating employment clearances for contractor employee’s prospective employees. If it is determined that a prospective employee does not meet the security requirement for the assigned duties, the Contracting Officer or COTR will advise the contractor that the employee shall not be considered eligible for contract performance.

2. All employees of the contractor must be United States Citizens, or Legal Permanent Residents (LPRs) of the United States before they can be employed under a contract. Employment of LPR’s will be addressed on a case by case basis, after determining the sensitivity of the position

3. The U S Border Patrol/US Customs and Border Protection reserves the right and prerogative to require the contractor employee who may be an offender, or whose personal habits, criminal history or inclination are in conflict with the Department of Homeland Security Standards of Conduct, or who otherwise may be a security risk, shall not be considered eligible for contract performance.

The Contracting Officer or COR and the GAR shall have the right to inspect the procedures, methods, and facilities utilized by the contractor in complying with the security requirement under this contract. Should it be determined that the contractor is not complying with the requirements of this contract, the contractor will be informed in writing by the Contracting Officer or COTR of the proper action(s) to be taken in order to effect compliance with such requirements.

15.1.0 Keys, Codes and Proximity Cards The Contractor shall establish and implement methods of ensuring that all keys, codes and proximity cards issued to the Contractor by the Government are not lost, or misplaced, and not used by unauthorized persons. No keys, codes or proximity cards issued to the Contractor by the Government shall be duplicated.

15.1.1 Key Control The Contractor shall develop procedures covering key control that will be included in the Quality Control Plan (QCP-Section 17.0). The Contractor shall report loss of keys, access codes or cards immediately to the Contracting Officer's Government Authorized Representative. The QCP shall include the control procedures for Government provided key lock combinations.

15.1.2 Use of keys and assigned work areas It is the responsibility of the Contractor to prohibit the use of keys, codes and proximity cards issued by the Government by any person other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor's employees engaged in the completion of assigned work in those areas.

15.1.3 Security Badge NOT APPLICABLE Prior to commencing work on the project, the Government shall furnish security badges to the Contractor and the Contractor's employees, which must be worn at all times while on the government installation.

15.1.4 Security Processing and Badge Fabrication - NOT APPLICABLE When any Contractor or subcontractor personnel enter the facility for the first time, the Contractor shall allow one hour for security processing and the fabrication of the buildings security badge or pass, as may be required by the Government Authorized Representative.

15.1.5 Security Badge Reviews NOT APPLICABLE Security badges shall be subject to periodic review by the Government Authorized Representative. The Contractor's employees shall present themselves for the issuance of renewed badges when required by the Government as scheduled by the Government Authorized Representative.

15.1.6 Sign-in and Sign-out at Facility The Government reserves the right to require Contractor personnel to "sign-in" upon entry and "sign-out" upon departure from the facilities.

15.1.7 Lost badges/passes NOT APPLICABLE The Contractor shall notify the Government Authorized Representative immediately when employee's badges or passes are lost and immediately apply for re-issuance of a replacement badge or pass.

15.1.8 Contract Employee dismissed/terminated/reassigned It is the Contractor's responsibility to return all keys, badges, codes and proximity cards to the Government Authorized Representative or his designee when a Contractor employee is dismissed, terminated or assigned to duties not within the scope of this contract.