Performance Work Statement.pdf

PWS No. CSU-22-01 ER 26 AUG 2021

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

Chinle Comprehensive Health Care Facility Performance Work Statement (PWS) for Non-Personal Services

EMERGENCY MEDICINE

Provide a rate which allows agency to procure a steady supply of candidates on a monthly basis for the Fiscal Year. These candidates must meet the minimum criteria below:

Be Board Cert i f ied or Board E l ig ib le in E mergency Medic in e.

Comp leted US res id ency in E mergency Medic in e.

Not had loss of l i cen sure or su sp end ed l i cen sure.

Not has a lap se in p ract ice > 6 month s leadin g u p to ass ign ment at CCHCF.

Be able to commit to a min imu m of f ive (5) sh i f ts or more at a t ime.

A val id un restr icted DE A.

TABLE OF CONTENTS

Section Page

1.0 General 1-2

2.0 Definitions 3-5

3.0 Government Furnished Information, Property, & Services 6

4.0 Contractor Furnished Property 7

5.0 Performance-Based Requirements 8-11

6.0 Contractor Qualification Requirements 12-14

7.0 Challenges to Conflicts 14

8.0 52.212-4 Contract Terms and Conditions-Commercial Items (MAY 2015) (m): 14

9.0 Performance-Based Matrix 15-16

10.0 List of Attachments and Exhibits 17

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

Chinle Comprehensive Health Care Facility Performance Work Statement for Non-Personal Services

EMERGENCY MEDICINE

1.0 General: This performance work statement describes the requirements for Non-Personal services for an Emergency Medicine physician to support the mission of the Indian Health Service (IHS) by raising the physical, mental, social, and spiritual health of American Indians and Alaska Natives to the highest level.

1.1 Background: The IHS, an agency within the Department of Health and Human Services, is responsible for providing federal healthcare services to American Indians and Alaska Natives.

The provision of healthcare services to members of federally-recognized tribes grew out of the special government-to-government relationship between the federal government and Indian tribes. The IHS is the principal federal health care provider and health advocate for American Indians and Alaska Natives, and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for approximately 2.6 million American Indians and Alaska Natives who belong to 573 federally recognized tribes in 37 states.

1.1.1 Navajo Area Indian Health Service (NAIHS) administers health centers and hospitals providing health care to approximately 244,209 members of the Navajo Nation. The Navajo Nation is the largest Indian tribe in the United States and has the largest reservation, which encompasses more than 25,516 square miles in northern Arizona, western New Mexico, and southern Utah, with three satellite communities in central New Mexico. The NAIHS is the primary provider of inpatient, ambulatory care, preventive and community health, and environmental health services for members of the Navajo Nation and the San Juan Southern Paiute Tribe.

1.1.2 Chinle Comprehensive Health Care Facility (CCHCF) is a NAIHS facility. CCHCF provides medical care for approximately 35,000 Navajo. Serving a rural area, many of our patients travel 100 miles round trip to receive care and do not have electricity or running water in their homes.

And, most of our elderly patients speak only Navajo, and live according to traditional Navajo cultural practices. The CCHCF and Ambulatory Care Center is a 60-bed inpatient hospital and outpatient facility. Services offered are:

• Adult Inpatient • Mental Health • Physical Therapy

• Adult Intensive Care • Native Medicine • Podiatry

• Anesthesiology • Nurse Phone Triage Services* • Public Health

• Audiology • OB/GYN & Midwifery • Radiology

• Dental • Occupational Therapy • Respiratory Therapy

• Emergency Medicine • Optometry • School Health

• General Surgery • Outpatient Primary Care • Speech Pathology

• Lab • Pediatric Inpatient • Women’s Health

• Labor & Delivery • Pharmacy *Available after hours.

THE ARIZONA DEPARMENT OF HEALTH SERVICES DESIGNATES CCHCF AS A LEVEL IV TRAUMA

CENTER, SEPTEMBER 9, 2013 TO SEPTEMBER 9, 2016.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

1.2 Scope: The Contractor shall provide emergency medicine physician medical services in accordance with Section 5.0, performance based requirements.

1.2.1 Duties and responsibilities: Shall encompass emergency medical services to IHS patients.

1.2.2 Place of Performance: Services are to be performed at the CCHCF Emergency Room as well as other hospitals, clinics, and other healthcare facilities in the Navajo IHS Areas within the

CCHCF.

1.2.3 Period of Performance: Will be flexible to allow for short term (13 weeks), long term (1-year to 3-year) and, where feasible, include intermittent support to meet unplanned needs that develop on a frequent basis.

1.3 Applicable Documents: Please see the web link listed unless document is listed as an attachment.

1.3.1 The Joint Commission. http://www.jointcommission.org/

1.3.2 Centers for Medicare and Medicaid Services (CMS) Standards. http://www.cms.hhs.gov/

1.3.3 Accreditation Association for Ambulatory Health Care (AAAHC).

http://www.aaahc.org

1.3.4 Section 231 of Public Law 101-647, the Crime Control Act of 1990.

http://www.policyalmanac.org/crime/archive/crs_federal_crime_policy.shtml

1.3.5 Section 4087 of Public Law 101-630, the Indian Child and Family Violence Act.

http://www.nicwa.org/policy/law/protection/index.asp

1.3.6 Health Insurance Portability and Accountability Act (HIPAA) of 1996.

http://www.cms.hhs.gov/HIPAAGenInfo/Downloads/HIPAALaw.pdf

1.3.7 Privacy Act of 1974. http://www.usdoj.gov/oip/privstat.htm

1.3.8 IHS Service Unit and Health Center Policies, Procedures and Protocols.

(See Section 10.0 for a list of attachments and exhibits)

1.3.9 Computer Security Act of 1987.

http://csrc.nist.gov/groups/SMA/ispab/documents/csa_87.txt

1.3.10 Federal Code of Conduct. http://www.ihs.gov

1.3.11 IHS General Directives. http://www.ihs.gov/adminmggrresouces

1.3.12 IHS Computer Security Directives. http://www.ihs.gov/adminmggresources http://www.jointcommission.org/ http://www.cms.hhs.gov/ http://www.aaahc.org/ http://www.policyalmanac.org/crime/archive/crs_federal_crime_policy.shtml http://www.nicwa.org/policy/law/protection/index.asp http://www.usdoj.gov/oip/privstat.htm http://csrc.nist.gov/groups/SMA/ispab/documents/csa_87.txt http://www.ihs.gov/

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

2.0 Definitions

2.1 Acceptance: Constitutes acknowledgement that the supplies or services conform to the applicable contract quality and quantity requirements, except as provided in FAR subpart 46.5 and subject to other terms and conditions of the contract.

2.2 Approval: Acknowledgment by the designated Government official that submittals, deliverables, or administrative documents (e.g., insurance certificates, installation schedules, planned utility interruptions, etc.) conform to the contractual requirements. Government approval does not relieve the Contractor from responsibility for compliance with contract requirements.

2.3 Area: A defined geographical region for Indian Health Service administrative purposes. Each Area Office may administer several Service Units.

2.4 Code of Ethics: The Code of Ethics for Emergency Medicine or Family Practice as approved by the American Board of Emergency Medicine or the American Board of Family Practice.

2.5 Contracting Officer (CO): A Government employee with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.6 Contractor: The individual awarded a legal binding contract to provide supplies and services.

2.7 Contracting Officer’s Technical Representative (COTR) or Project Officer (PO): A federal employee who assists the ordering/issuing activity contracting officer in the administration of task orders issued under this contract. The COTR is primarily responsible for the technical assistance and day-to-day program management of the ordering activity’s task orders. Ordering activities may have different designators for this employee (e.g. GTR – Government Technical Representative, COTR–Contracting Officer’s Technical Representative, or PO - Project Officer).

2.8 Cooperative Attitude: Behavior that is positive and displays a willingness to perform assigned patient care tasks and to be a team player.

2.9 Cultural Awareness: Realization and respect for American Indian and Alaska Native practices.

2.10 Customer: Patients, staff and visitors of an IHS service unit and health center.

2.11 Customer Evaluation/Input: Written comments made to the Contracting Officer regarding the contractor’s performance. This is one of the criteria used to evaluate the contractor’s performance.

2.12 Dependability: Qualities of being trusted and being able to repeat the same task to yield the same result.

2.13 Federal Acquisition Regulation (FAR): The FAR is the primary regulation for use by all Federal Executive agencies in their acquisition of supplies and services with appropriated funds.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

2.14 Government Vehicle: An IHS owned motor vehicle or a vehicle leased by IHS through agreements with the General Services Administration (GSA) or through commercial rental agreements.

2.15 Health Center: A facility physically separated from a hospital, with a full range of ambulatory services including at least primary care providers, nursing, laboratory, and x-ray which are available at least 40 hours a week for outpatient care.

2.16 Non-Personal Services Contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees, as defined in FAR 37.401.

2.17 Ordering Activity: An authorized user of IHS that may issue a task order to obtain required services under this contract.

2.18 Ordering Activity Contracting Officer: A Government employee of IHS authorized and warranted to issue task orders and to make subsequent task order modification(s) under this contract. The Ordering Activity CO has the authority to make initial determinations on all matters of dispute regarding task orders.

2.19 Orientation: An activity designed to provide basic familiarization of the facility and transition the emergency room physician into the IHS Service Unit and/or Health Center and the nursing unit where the services will be provided.

2.20 Past Performance Information: Relevant information regarding a contractor’s actions under previously awarded contracts. This includes the contractor’s record of conformance to specifications and to standards of good workmanship; the contractor’s record of containing and forecasting costs on any previously performed cost reimbursable contracts; the contractor’s adherence to contract schedules, including the administrative aspects of performance; the contractor’s history for reasonable and cooperative behavior and commitment to customer satisfaction; and generally, the contractor’s business-like concern for the interest of the customer.

2.21 Patient Outcome: End result of outpatient, Emergency Medicine physician care.

2.22 Performance Based Matrix: Lists the services to be monitored and the standards to be applied.

2.23 Personal Protective Equipment (PPE): The equipment used to protect medical personnel from exposure to biological, chemical, and radioactive hazards.

2.24 Service Unit: The local administrative unit of IHS.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

2.25 Standards of Practice and Standards of Care: Authoritative statements by which the medical profession describes the responsibilities for which its practitioners are accountable. The standards provide direction for professional medical practice and a framework for the evaluation of practice. The standards of professional medical practice may pertain to general or specialty practice.

2.26 Supervisor. Government employee authorized to provide verbal and written performance direction to the Contractor that the Contractor must follow without exception.

2.27 Task Order: An order issued in accordance with the terms of the contract that details an ordering activity’s specific requirements. An ordering activities written order to obtain services, at a minimum will include the following where applicable: description of services, skill categories, hours, price, period of performance, contract number, and the ordering activities task order number.

2.28 Tour of Duty: The time of day the physician is scheduled to perform emergency medicine physician duties; also considered the shift of the day, The time can vary according to the needs of each facility and/or clinic, e.g. 12 hour Tour of Duty, 8 hour Tour of Duty, 10 hour Tour of Duty.

2.29 Valid Patient Complaint: Justifiable accusation made by a patient and supported by investigation.

2.30 Verifiable Emergency: An unexpected/unplanned absence by the contractor requiring valid documentation to confirm the occurrence.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

3.0 Government Furnished Information, Property and Services

3.1 Information: Government unique information related to this requirement, which is necessary for contractor performance, will be made available to the contractor. The Contracting Officer or designee will be the point of contact for identification of any required information to be supplied by the Government.

3.2 Joint Use by the Government and the Contractor: Except for the property and service listed in 3.3 and 4.0, the Government will provide, for joint use by the Government and the contractor, all necessary equipment, supplies, and clinic space to perform the services under this contract.

3.2.1 Government Vehicle: If required by the position, authorization shall be in accordance with IHS Chapter 12, Section 13 Motor Vehicle Management.

3.3 Contractor Exclusive Use:

3.3.1 Personal Protective Equipment (PPE). The Government will furnish the contractor with appropriate PPE other than specified in paragraph 4 of the contract. The Government will be responsible for any repair, cleaning, and inventory required for the PPE. This does not include any type of uniform or laboratory coat.

3.3.2 The Government will provide facility specific contractor identification badges for each contractor. A minimum fee of $10.00 will be charged for lost or destroyed badges.

3.4 Training: Facility specific orientation/training necessary for the contractor to perform the required duties, e.g., IHS information technology (IT) systems and operational procedures.

Training will be provided ONLY if the subject matter is necessary to improve or enhance the quality of physician service or includes mandates made by the IHS Service Units/Health Centers while the physician is working under this contract. Training will not be provided for the purpose of continuing education, career development or individual development.

3.5 Inspection: All services rendered in the specialty of Emergency Medicine in the delivery of patient care services will be inspected, reviewed and monitored by Eric Wortmann, MD, Chief of Emergency Medicine or designee for this order.

3.5.1 Contracting Officer Representative (COR): Georgina Nez is primarily responsible for monitoring the technical progress including surveillance and assessment of performance for this order.

3.5.2 Point of Contact: Georgina Nez, (928) 674-7450, Alfreda Lee, (928) 674-7017, and Aurelia Tsosie, (928) 674-7451 are the points of contact for this requirement.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

4.0 Contractor Furnished Property

4.1 Except for the property specified in paragraph 3 as government furnished, the contractor shall provide subject to the following:

4.1.1 Universal Serial Bus (USB) Token: All contractors appointed to the CSU Medical Staff shall comply with the Drug Enforcement Agency and the State of Arizona’s two-factor authentication Electronic Prescription of Controlled Substances (EPCS) requirements. The contractor shall obtain a USB token to meet identity verification for prescribing controlled substances with in IHS and the USB token shall be compatible with CSU’s Electronic Health Record (EHR) and the Resource Patient Management System (RPMS). The contractor shall incur all cost associated with obtaining a USB token.

4.1.2 Uniforms and Lab Coats: Uniforms and Lab Coats shall conform to the requirements of the Indian Health Service Manual, Part 3 Chapter 4 and meet the approval of the Clinical Director at each IHS facility.

4.1.3 Other personal medical instruments: “Other personal medical instruments” are defined as contractor owned items may include but not limited to stethoscope, scissors, as appropriate to the work unit. The contractor shall not use unsafe equipment or supplies at any time during performance of this contract. All contractor furnished equipment and supplies shall be subject to inspection by the Government and must be approved by the COR prior to use by the contractor. The Government reserves the right to prohibit the use of any materials, supplies, or equipment.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

5.0 Performance-Based Requirements. The Contractor shall provide Emergency Medicine Physician Services in the delivery of direct patient care services to the Indian Health Service. Specific tasks include the following:

5.1 Emergency Medicine Direct Patient Care Services: The Chinle Service Unit serves a population of 37,000. Covering an area of 3600 square miles, the hospital and clinic are the only medical services in the immediate area. The CCHCF is a 60-bed hospital, which provides medical, surgical, pediatric and obstetric care. The Emergency Department and the Urgent Care Department care for approximately 30,000 patients per year. The Emergency Department consists of nine (9) beds and emergency care services are provided on a 24-hour basis for adults, adolescent children, and infants. The Urgent Care consists of six (6) beds and is staffed by mid-level providers (Physician Assistants or Nurse Practitioners) who see patients that present for acute care and who have been triaged as lower acuity. The Urgent Care is an extension of the Emergency Department; utilizing the same central triage and staff, and subject to the same EMTALA regulations. The Urgent Care operates form 8 am – 8 pm. The Emergency Department also provides care for patients with less acute illnesses who present to the department after 8 pm. The Emergency Department is also staffed with an advanced care practitioner (Physician Assistant or Nurse Practitioner) from 12 pm – 12 am.

5.1.1 The contractor shall provide professional emergency medical duties and manage patient’s needs under the terms of this contract, appropriately and timely medical services in accordance with the standards of care established by recognized medical care organizations and in accordance with the policies and procedures of Service Unit's Medical Staff Bylaws and Rules & Regulations and as described and identified in CCHCF’s position description.

5.1.2 The contractor shall provide professional emergency medical services or direct patient care services as follows:

A. The contractor shall make preliminary diagnosis, directs, prescribes or provides treatment, or arranges for specialized care of patient referral as required. Evaluates patients, adult/adolescents who come to the emergency room.

B. The contractor shall provide patient care as needed and obtain consultant as needed. Patients are often critical and may require immediate decision or are complicated because patient fail to respond to previously tried treatment regimens.

Provides primary medical care to patients with wide spectrum of illnesses in the emergency room.

C. The contractor shall provide emergency care on a regular and ongoing basis to patients seen in the emergency room. This includes stabilization and transfer of major trauma (penetrating wounds, hemorrhage, traumatic brain injury, significant blunt trauma etc.). Contractor must be competent in the management, stabilization and transfer of pediatric trauma, pediatric advanced life support, adult cardiac life support, psychiatric emergencies such as suicide, and complex/critical medical conditions (septic shock, cardiopulmonary shock, end stage renal disease etc.). The contractor shall be competent in advanced airway management including endotracheal intubation and Rapid Sequence Intubation

D. The contractor shall serve as a first responder for “codes,” that is, ACLS/PALS administration for patients found in life threatening situations for which the “code

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

blue” activation system has been initiated on the CCHCS campus, including the outpatient departments.

E. Telemedicine Services:

Telemedicine - Contractors shall provide telemedicine services for patients with mild respiratory illness in the CSU Respiratory Clinic. These services will be rendered on the CSU premises but the contractor may not be physically present with the patient.

From time to time, based on the patient’s clinical condition, the contractor may do a brief hands-on assessment in person with these patients as indicated.

Telephone - Contractors shall provide telephone visits for patients in need of chronic care management for whom it would be high risk to travel to the hospital for care.

F. The contractor shall make appropriate referrals and obtain appropriate consultations after primary complete evaluation and documentation has been completed.

G. The contractor shall recognize and give initial treatment of acute psychiatric problems.

H. The contractor shall provide consultation and assistance to the Urgent Care midlevel providers, physician assistants or nurse practitioners, assisting them with patient care as needed.

I. The contractor shall provide appropriate documentation on rendered patient care utilizing CCHCF’s EHR system. The contractor is responsible for utilizing the CCHCF EHR system to obtain, dictate, electronically enters and assures preparation of appropriate medical records for all patients seen to assure the accumulation and organization of all pertinent clinical data needed to provide comprehensive medical care. Clinical data reports shall be completed in a timely manner and shall be maintained in compliance with Joint Commission standards. It is the responsibility of the contractor to use the training resources provided by the CCHCF to develop competency in utilizing the EHR system.

5.1.3 The contractor shall be subject to peer review per Joint Commission standards.

5.1.4 The contractor shall adhere to the Safety management reporting requirements in accordance with CCHCF’s Safety Measure Policy.

5.1.5 The contractor shall be responsible for all applicable Federal, State and Local Taxes, Meals, Travel/Transportation. Lodging is available but must be paid for by the contractor or contract agency. Government quarters are available at prevailing rental rates plus utilities, as applicable, if government quarters are utilized. The contractor shall be responsible and liable for the proper care of government owned or leased property furnished in occupied quarters.

5.1.6 The contractor shall submit a proper invoice as required for payment of services rendered and attach timesheet/work record to verify the hours worked. A certification statement of service rendered will be included with a signature from the designated COR for this contract.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

5.2 Work Schedule

5.2.1 The contractor shall work 100% of the contracted hours. The contracted hours shall be arranged by the Chief of Emergency Medicine or designee for this order. Tour of Duty:

Regular Shift: 8:00 am to 8:00 pm or 8:00 pm to 8:00 am, Sunday through Saturday including Holidays, Twelve (12) hours per shift.

Swing Shift for COVID-19 Pandemic: 12:00 pm to 12:00 am or 12:00 am to 12:00 pm, Sunday through Saturday including Holidays, Twelve (12) Hours per shift.

Overtime: Additional hours are admissible to a contractor that works more than 12 hours providing direct patient care. A contractor shall be subject to working longer hours in the rare instance patient load demands the contractor remain past their scheduled 12 hours in the Emergency Room. NOTE: Additional time spent completing written or electronic patient care documentation shall not be claimed as overtime after shift has ended. The contractor is responsible for appropriate documentation using the EHR during patient care – refer to Page 9 – Item H. The contractor will submit a sign out, or clearance for separation sheet, prior to departure.

5.2.2 Continuity of Patient Care: The contractor shall ensure the continuity of patient care and shall provide a qualified replacement to authorize the approval of time off and within the time frame specified by the Contracting Officer.

5.2.3 Work Flexibility. As directed by the Supervisor, the contractor shall rotate into other duty sections as needed to support patient care.

5.2.4 The contractor shall obtain approval of the department Supervisor or designee prior to any absence from work. If the length of the absence exceeds eight (8) work hours the contractor shall request approval at least fifteen (15) days, (the exception is verifiable emergencies) in advance of the desired absence. The contractor is not authorized sick leave, annual leave and compensatory time hours.

5.2.5 The Contractor shall provide written documentation from a qualified health care provider for absences of three (3) or more consecutive days, due to illness, stating:

A. The cause of the current illness or incapacitation AND

B. Indicating the contractor as contagious or non-contagious.

The Government reserves the right to examine and or re-examine any contractor who meets the criteria.

5.3 Conduct: The Contractor shall meet standards as listed in the Federal Code of Conduct.

5.3.1 The contractor shall be subject to character investigation as required by Public Law 101- 360, the Indian Health Child Protection and Family Violence Prevention Act prior to performance of a contract by utilizing the US Office of Personnel Management (OPM), Electronic Questionnaire for Investigation Processing (eQIP) system and this shall include all fingerprinting procedures and clearances. The contractor shall provide all requested information necessary to perform Level I and Level II background checks. The contractor

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

shall comply with the requirement to obtain security investigations. The contractor shall work with the I.H.S. to ensure that the pre-employment screening process includes the appropriate investigation questionnaires and forms to be completed. All completed forms will be reviewed by the contractor and forwarded to the government personnel. The contractor will be immediately removed from the position if at any time the investigation receives unfavorable adjudication, or, if other unfavorable information that would affect the investigation becomes known.

5.4 Performance Evaluation:

5.4.1 The contractor’s performance will be evaluated in accordance with the standards set forth in the contract and Performance-Based Matrix of Section 9.0.

5.4.2 Substantiated reports written by any customer dealing with patient safety, infection control, or other procedure that adversely affects patient outcome constitutes a breach of contract.

5.5 Identification of Contractor:

5.5.1 The contractor shall wear a government issued contractor identification badge during performance of duty.

5.6 Management of Medical Information: The Contractor shall manage all patient information in accordance with HIPAA standards, Privacy Act, and IHS Service Unit and/or Health Center specific policies and protocols.

5.6.1 Medical Records and Other Required Documentation: 100% percent of all medical records (EHR) and other required documentation meets established IHS Medical Facility, Joint Commision, and CMS standards to include, but are not limited to, timeliness, legibility, accuracy, content, date, time, signature and designated profession. (Note: payment will be withheld for inaccurate or incomplete medical records per Section 9.0.)

5.6.2 The Contractor shall ensure adherence to DHHS IT system security policies and procedures. The IT policies and procedures will be made available to the Contractor.

5.6.3 The Contractor shall immediately report to the Contracting Officer or COR any information or circumstances that may violate any statute, policy, or procedure.

5.7 IHS Information Technology Systems:

5.7.1 In performance of this contract, the Contractor shall adapt to and successfully utilize IHS information technology systems that are deemed by the Supervisor as necessary for acceptable contractor performance.

5.7.2 The Contractor shall ensure that IHS information technology system security policies and procedures are adhered to. The IT policies and procedures will be made available to the Contractor at each IHS facility.

5.7.3 The contractor shall follow all appropriate federal and locally required Information Technology security requirements and will be operating under HIPAA and Privacy Act regulations.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

6.0 Contractor Qualification Requirements: The contractor shall meet the qualifications and credentialing standards and retain the qualifications and certification throughout the term of this contract.

6.1 Training/Experience. The Contractor shall have completed a thirty-six (36) months of Emergency Medicine Training with a minimum of six (6) months experience in the specialty required by the contract, unless otherwise approved by the CCHCF’s Credentials Committee.

There must be no lapse of services of no more than six (6) months prior to beginning tour of duty with CCHCF.

6.2 Certification/License/Registration. The contractor shall be board certified or board eligible with the American Board of Emergency Medicine. If the contractor is to perform out the normal training parameters of his/her specialty, then the contractor shall provide certification of hospital privileges in those additional scope of practice(s). The contractor shall maintain appropriate licensure, a valid, current, full and unrestricted license to practice Emergency Medicine in any state within the United States, District of Columbia or the Common-Wealth of Puerto Rico, and certification throughout the term of this contract.

6.2.1 Drug Enforcement Administration (DEA) License. The contractor shall maintain a valid, current, full and unrestricted DEA license with schedule types II through V and maintain certification throughout the term of the contract.

6.2.2 The contractor shall maintain a valid and current Cardiopulmonary Resuscitation (CPR), Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications and are mandatory for Emergency Medicine.

6.2.3 Motor Vehicle Operator’s License. If required by the position, the contractor shall possess a valid state driver’s license throughout the term of this contract.

6.3 Health Requirements/Conditions of Employment:

6.3.1 Medical Evaluation. The contractor shall provide a fitness for duty certificate issued by a licensed physician to perform the proposed job without significant risk to personal health or the health and safety of others.

6.3.2 Immunization. The contractor shall provide documentation as evidence of immunization as required by NAIHS immunization policy for the following:

Hepatitis A - Two dose series at zero and six months.

Hepatitis B - Three dose series at zero, one, and six months or documented immunity. A signed declination of Hepatitis B vaccination series will be accepted.

Measles, Mumps, Rubella (MMR) - Two doses or titer documentation.

Varicella (chickenpox) – Two doses, titer documentation or history of varicella/shingles.

Tetanus, diphtheria, pertussis (Tdap/Td) - one dose of Tdap, then tetanus (Td) booster every 10 years thereafter.

Meningococcal - Two vaccines (MenACWY and MenB) recommended for microbiologists routinely exposed to N. meningitidis.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

Documentation of annual TB test- may include Mantoux TB skin test (PPD). All new employees will require the two step TST.

Acceptable lab testing: Quantiferon Gold or T-Spot test.

For positive TB test results, please submit a copy of recent chest x-ray results.

Influenza – Mandatory annual vaccination.

6.4 Language Requirements and Cultural Awareness. The contractor shall read, understand, speak, and write English to effectively communicate with patients and other health care workers, and shall be respectful of the local, American Indian and Alaska Native culture.

6.5 Information Technology Skills. The contractor shall possess basic knowledge, skills, and abilities to use a computer.

6.6 Orientation. The contractor shall attend mandatory orientations and training specified by the government.

6.6.1 The contractor shall complete an orientation check in sheet if they have not had previous employment at the CCHCF. Contractors shall be compensated for a minimum of four hours for the orientation process, and shall be granted additional hourly compensation for every hour the orientation process exceeds the estimated four hours.

6.6.2 The contractors who have not provided service to the CCHCF within the last 90 days, are mandated to report to the CCHCF Credentialing Office before 12:00 pm the day prior to their scheduled ER shift if they are working from 8:00 am to 8:00 pm, or before 12:00 pm the day of their shift if they are working the 8:00 pm to 8:00 am shift, for orientation and to gain temporary employee access/privileges.

6.6.3 If the contractor is working either shift on a Sunday, then they are mandated to report to the CCHCF Credentialing Office before 12:00 pm on the subsequent Monday for orientation and to gain temporary employee access/privileges.

6.7 Background Checks: The contractor shall be subject to character investigation as required by Public Law 101-360, the Indian Health Child Protection and Family Violence Prevention Act prior to performance of a contract by utilizing the US Office of Personnel Management (OPM), Electronic Questionnaire for Investigation Processing (eQIP) system and this shall include all fingerprinting procedures and clearances. The contractor shall provide all requested information necessary to perform Level I and Level II background checks. The contractor shall comply with the requirement to obtain security investigations. The contractor shall work with the I.H.S. to ensure that the pre-employment screening process includes the appropriate investigation questionnaires and forms to be completed. All completed forms will be reviewed by the contractor and forwarded to the government personnel. The contractor will be immediately removed from the position if at any time the investigation receives unfavorable adjudication, or, if other unfavorable information that would affect the investigation becomes known.

6.8 General Requirements:

6.8.1 The contractor shall provide three current letters of reference from other health care providers familiar with the contractor's clinical practice skills within the same discipline. One

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

letter must be from the Chief of Staff/Medical Director or Immediate Supervisor at the hospital in which the contractor either holds or last held staff privileges. If the contractor has just completed a residency program, one of the letters shall be from the program director or service chief.

6.8.2 The contractor shall be subject to Medical Staff Ongoing Professional Practice Evaluation and Focused Provider Performance Evaluation as specified in the CCCHF Policy & Procedure, Focused Provider Performance Evaluation & Ongoing Professional Practice Evaluation.

6.8.3 The contractor shall work directly with the Chinle Service Unit Credentials Committee to attain approval of credentials and privileges and shall retain status of appointment throughout the term of this contract.

7.0 Challenges to Conflicts: For any inconsistency between supervisor directions, this Performance Work Statement, attachments and exhibits, the following order of precedence will apply:

(a) First Priority: Supervisor’s directions

(b) Second Priority: Position Description (attached)

(c) Third Priority: Performance Work Statement Exhibits

(d) Fourth Priority: Performance Work Statement Narrative

8.0 52.212-4 Contract Terms and Conditions-Commercial Items (MAY 2015) (m): Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

8.1 Any Contractor employee demonstrating impaired judgment shall not be allowed to continue working on the contract. The Government reserves the right to remove from the facility any Contractor employee who in the judgment of a licensed healthcare practitioner is impaired.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

9.0 Performance – Based Matrix

Performance-based Task Indicator Standard Quality Assurance Incentives

State the end results or outputs that you, the customer will formally accept or reject.

For the requirement, state the feature(s) of end result that will be surveilled.

For each “indicator,” state a performance level that, when met, means the task has been performed satisfactorily.

This Standard describes “What Success Looks Like.”

For each “Standard”, state the method used to check performance (i.e. random sampling, 100% inspection, periodic inspection, customer complaints).

List Positive and Negative Incentives. Address method of linking payment to quality of service.

Contractor shall provide Emergency Medicine Physician Services in the delivery of patient care to the Navajo Area Indian Health Service, Chinle Comprehensive Health Care Facility.

a. Patient Care

b. Compliance

c. Culturally Sensitivity

d. Documentation

e. Professionalism

No reports of breached safety or other procedures that may have adversely affect patient outcomes. A rating of “fully successful” or “exceptional” must be attain for Patient Care.

No reprimands or disciplinary actions for violations of published Policies; Procedures;

Standards of Care or Hospital Protocols. No reprimands or disciplinary actions during performance period for Compliance.

Contractors were compassionate and Culturally sensitive. A rating of “fully successful” or “exceptional” must be attain for Culturally Sensitivity.

Contractors completed require documentation in clear and legible form in a timely manner. A rating of “fully successful” or “exceptional” must be attain for Documentation.

Contractors presented in professional appearance, demonstrated exceptional ethical conduct with effective communication, and exhibited exemplary attitude by being flexible and being adaptable. A rating of “fully successful” or “exceptional” must be attain for Professionalism.

Direct observation, 100% inspection, periodic inspection, and/or analysis of contractor’s progress reports shall be the surveillance methods for all the indicators (a – e).

Payment of contract price for satisfactory service.

No payment for incomplete work.

Contractor performance will be evaluated using the Contractor Performance Assessment Report (CPAR). The evaluation will be considered when future IHS contract selections are made.

CPARS evaluation will be forwarded to the GSA/FSS Contracting Officer.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

9.1 Quality Assurance Monitoring Form (QAMF). The QAMF will be completed for each contractor. The completed QAMF is a peer review document and is confidential as afforded under Arizona Revised Statutes 36.445 and 36.445-01. The QAMF will not be shared or disclosed.

P r o v i d e a r a t e , w h i c h a l l o w s a g e n c y t o p r o c u r e a s t e a d y s u p p l y o f c a n d i d a t e s o n a m o n t h l y b a s i s f o r t h e F i s c a l Y e a r . T h e s e c a n d i d a t e s m u s t m e e t t h e m i n i m u m c r i t e r i a l i s t i n d i c a t e d o n t h e T a b l e o f C o n t e n t s p a g e .

10.0 List of Attachments and Exhibits. To be provided by the Contracting Officer upon request.

10.1 Attachments

a. Certification Statement for Performance Work Statement No. CSU-22-01 ER.

b. Position Description (Service Unit specific) – available upon request.

10.2 Written Competency Assessments

a. Confidentiality/HIPAA/Patient’s Rights

b. EMTALA Compliance Exam, 2004

10.2.1 Standard Emergency Codes

10.2.2 Confidentiality: Legal and Ethical Concerns in Healthcare

10.2.3 An Introduction to the Navajo Culture

10.2.4 Verbal and Telephone Orders

10.2.5 Pain Management

10.2.6 Focus Charting

10.2.7 Medical Staff Bylaws