Performance_Work_Statement.docx

PERFORMANCE WORK STATEMENT

Specifications/Work Requirements Trash collection, Public restroom and Visitor Center/Office facilities Janitorial Services

U.S. Fish and Wildlife Service Vieques National Wildlife Refuge Vieques, Puerto Rico

Date: 01/10/2022

Part 1 General Information

1. GENERAL: This is a non-personnel services contract to provide trash collection, public restroom and visitor center/office facilities janitorial services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all necessary management, personnel, materials, supplies, tools, equipment, fuel and vehicles required to perform trash collection, cleaning and janitorial of public restroom and visitor center/office buildings at the Vieques National Wildlife Refuge (NWR) located in Vieques, Puerto Rico as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The US Fish & Wildlife Service, Vieques NWR is the largest public National Wildlife Refuge in the Caribbean. The Vieques NWR is divided into two tracts of land: the east tract and the west tract. It is an important component of landscape conservation throughout the Puerto Rico Archipelago, it is home to a diversity of wildlife and a variety of natural habitats. The Vieques NWR is open year around, attracts thousands of visitors from around the world and it is an integral part of the Vieques nature-based tourism economy. The aside from active wildlife dependent activities, the Vieques NWR also offers educational and recreational activities across its many pavilions, natural areas, trails and facilities.

1.3 Objectives: The Vieques NWR requires services to include:

· Trash collection

· Cleaning and janitorial of public restroom

· Cleaning and janitorial of visitor center/office buildings

1.4 Scope:

· Contractor shall adhere to the minimum industry standard of each cleaning product to be used.

· Contractor shall provide a written list of names of all personnel who will be working on the Vieques NWR throughout the duration of the contract.

· Any deviation to the method of cleaning as proposed in this scope shall be approved prior to operation.

· Any incident/ accident shall be documented and reported as soon as possible to the Contracting Officer (CO) and Vieques NWR on-site contracting representative assigned to this project.

· The contractor shall adhere to local U.S. Fish and Wildlife guidance pertaining to all Migratory Bird Treaty Act, and the Endangered Species Act requirements while on the refuge.

• The contractor shall conduct the cleaning in a safe and neat manner that prevents waste and byproducts from being ingested by wildlife, or blown into habitat areas.

· The contractor is responsible for adhering to all pertinent safety regulations set out by, OSHA and the Service, while onsite.

· The contractor is responsible for adhering to the Center for Disease Control and Prevention (CDC) Guidelines and local COVID-19 Safety precautions and mask guidelines.

· Contactor will be liable for any damages to surrounding structure, interpretive

· The contractor shall maintain good communication and coordination with the Government throughout the project.

1.4.1 Trash Collection Service:

Contractor shall remove all trash from the bins to the municipal dump twice a week every Monday and Friday. It is anticipated that trash will at times be stacked alongside trash bins when bins are full. The Contractor is required to pick up trash alongside trash bins within in a radius of 15 feet around the containers. Receptacles must be empty, clean, disinfected, and free of residue and offensive odors. The liners shall be replaced and undamaged.

There are forty-nine (49) fifty-five (55) gallon government-owned trash containers located throughout the Vieques NWR public areas. The number of trash containers may vary throughout the year due to storms, visitors, animals or other factors that may cause damage the trash bins. Also, rate of repair of the trash containers may vary. Therefore, the number of trash containers on site vary by a factor of plus or minus seven (7).

Contractor shall supply the garbage bags needed for the 55-gallon trash containers throughout the year. The trash containers are plastic and are attached on swivels attached to metal posts.

Unscheduled Trash Collection: Contractor shall consider that during holidays and long weekends their visitation rate increases and so does the amount of trash. Therefore, the contractor should also consider this in their estimate. To be coordinated with COR.

1.4.2 Public Restrooms:

Contractor shall furnish labor, equipment, supplies, and materials necessary to accomplish work described below twice a week every Monday and Friday:

A. Four (4) Composting Toilets without Utilities (two compost toilets are located along the main road of La Chiva Beach and two compost toilets at each end of Caracas Beach). Compost toilets shall be cleaned, sanitized twice a week and treatment provided to each compost toilet once per month.

Per Visit Task:

· Clean and sanitize seat and riser of each toilet (interior and exterior).

· Door handles, inside and outside, shall be cleaned and disinfected.

· Restroom shall be swept including floor, walls, and ceiling to remove cobwebs and dust.

· Toilet tissue shall be re-stocked.

· Restroom floor shall be cleaned and disinfected.

· Interior walls and ceiling, and interior and exterior of door shall be cleaned and disinfected.

· Vandalism, damage, or needed repairs shall be reported to the COR.

· Remove trash.

· Refill liquid soap and toilet paper rolls.

Once Per Month Task:

· Compost Toilet Treatment

B. Two separate restrooms and outdoor shower heads located in one small concrete building (20’x10’) connected to the Vieques NWR water main. Includes toilets, hand washing sinks, urinal and three shower heads on the outer portion of the concrete building which is surrounded by a 4’ tall chain link fence. The concrete building with the two restrooms is located across from Vieques NWR Greenhouse maintenance shop and the Youth & Conservation Community Center facilities.

Per Visit Cleaning Task:

· Clean and sanitize seat and riser of each toilet (interior and exterior).

· Door handles, inside and outside, shall be cleaned and disinfected.

· Sink and soap dispenser shall be cleaned and disinfected.

· Urinals shall be cleaned and disinfected.

· Restroom shall be swept including floor, walls, and ceiling to remove cobwebs and dust.

· Toilet tissue shall be re-stocked.

· Restroom floor shall be cleaned and disinfected.

· Interior walls and ceiling, and interior and exterior of door shall be cleaned and disinfected.

· Showers heads and stalls shall be cleaned and disinfected

· Vandalism, damage, or needed repairs shall be reported to the COR.

· Remove trash.

· Refill liquid soap and toilet paper rolls.

The contractor shall use disinfectants that are proven to kill germs and viruses.

The contractor shall provide all cleaning materials, hand sanitizer, and paper materials.

Unscheduled Public Restroom Cleaning: Contractor shall consider that during holidays and long weekends their visitation rate increases and so does the amount of trash. Therefore, the contractor should also consider this in their estimate. To be coordinated with COR.

Compost Toilet Image

20’x10’ Concrete Restroom Building

1.4.3 Visitor Center/Office:

The Visitor Center and office is located at the main entrance of the east track in the Vieques NWR, and the maintenance shop office is located approximately 1 ½ miles east of the same main gate.

Visitor Center is 1,300 Square Feet which includes all public areas.

Office includes staff offices, restrooms, and breakroom at the maintenance shop 400 Square Feet.

Contractor shall provide cleaning service to these facilities twice a week every Monday and Friday.

The areas to be cleaned do not include each individual staff office, since there is no regular authorized access to these. Each staff member will be responsible for maintaining their work area. Staff offices will require trash receptacles emptied as described below.

Vieques NWR will provide all cleaning equipment and material, including small trash bags to clean all the facilities.

Weekly Tasks to include:

· Damp Wipe. Twice a week. Damp wipe and disinfect areas, sinks and toilet areas, including walls, counters, tabletops, shelves, windowsills and other horizontal and vertical surfaces subject to contact (including restrooms and the breakroom area).

· Sweep/Wet Mop. Twice a week. Sweep/Wet mop floors using a detergent for the various floor types in accordance with manufacturer’s recommendations or industry standards, edge to edge, under furnishings and under rugs/mats. Following wet mopping the entire floor surface shall be free of all dirt, water streaks, mop marks, smears, grease, gum, tar, scuff marks, and stains. Surface accumulations of hardened dirt that cannot be removed by normal mopping shall be scraped off and removed by sweeping. No dirt shall be left in corners, behind doors, or on/under floor mats. Areas shall be mopped using all precautions necessary to safeguard wiring and equipment. Furniture that was moved shall be returned to its original position. Specifically, any furniture, furnishings, equipment less than 50 pounds shall be moved frequently to avoid dirt or film collection under or around the item.

· Clean/Low Dust. Twice a week. Clean and dust all surfaces to a height of 6’0” above the floor level to include but not limited to desks, partitions (including glass in partitions and doors), file cabinets, handrails, grills, horizontal ledges, sills, walls (including baseboards), doors, windows, windowsills, picture frames, fire extinguishers, water fountains, hardware, tables, chairs, cabinets, refrigerators, etc. Following the clean/low dust there shall be no smudges, marks, dust, dirt, debris, streaks, food, cobwebs, rust or stains left on surfaces. This applies to all offices, restrooms, work rooms, common areas, hallways, kitchen area, and the reception area.

· Clean/High Dust. Once every six (6) months. Clean and dust all surfaces above the height of 6’0” above the floor level to include but not limited to display cases, shelves, picture frames, storage cabinets surfaces, ventilation diffusers, grills, ledges, light fixtures, ceiling tiles, access panels, ceiling grids, glass, walls, kitchen cabinets, refrigerators, and pipes. Following the high clean/dust there shall be no smudges, marks, dust, dirt, debris, streaks, cobwebs, rust or stains left on surfaces.

· Breakroom Cleaning. Twice a week. Clean and disinfect countertops, table, sink, refrigerator front and microwave oven inside and front shall be wiped clean with disinfectant. All floors shall be damped mopped, and spot cleaned (as needed).

· Trash Removal. Twice a week. Empty all trash receptacles. Following trash removal all receptacles shall be empty, clean, disinfected, and free of residue and offensive odors. The liners shall be replaced and undamaged. All collected waste/ trash shall be disposed and placed in a designated area. All cardboard boxes shall be broken down and removed from office and placed in a designated area.

· Restroom Cleaning. Twice a week. Clean and disinfect urinals, toilets, lavatories, sinks, floors, floor drains, partitions, walls, mirrors and dispenser surfaces. Empty waste receptacles. Waste receptacles shall be clean, disinfected and the liner shall be replaced and undamaged, free of residue and offensive odors. After cleaning/disinfecting of toilet seats, they shall be left in the upright position. Restroom fixtures shall be free of dirt, stains and residue. Partitions, walls, floors, grout and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean.

· Restroom Supply and Service. Twice a week Refill, as needed, paper towels, soap, air freshener, and toilet paper. The Refuge will furnish all supplies necessary. Following servicing, restrooms shall be stocked with sufficient supplies to ensure that the supplies will last until the next scheduled service.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years. The Period of Performance reads as follows:

Option Year III March 1, 2025 – February 28, 2026

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how he assures himself that his work complies with the requirement of the contract.

The program shall include, but not be limited to the following:

a. An inspection system covering all the services stated in the contract specifications.

b. A method of identifying and correcting deficiencies in the quality of services performed before the level of performance is unacceptable.

c. A file of all inspections in auditable condition as conducted by, or for, the Contractor and the corrective actions taken. These files shall be made available for inspection upon request by the COR or the Contracting Officer.

d. A method of ensuring that employees have full knowledge of work assignments and that appropriate technical expertise is utilized with each work assignment.

e. A method of coordinating each work crew’s activities with the COR.

The Contractor is required to provide a written Quality Control Plan (QCP). The Contractor may use any or all portions of this outline to prepare the QCP. A signed plan, including Contractor specific information, shall be provided to the Contracting Officer and the COR, and approved, at the pre-work conference. If changes to this program occur, updated copies shall be provided to the Contracting Officer and COR.

Failure to provide appropriate Quality Control may result in issuance of a CDR and or termination of the contract.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The Government will keep a record of all complaints received by the public concerning Contractor performance. Upon receipt of a written complaint by the public, the Government will attempt to verify the complaint and furnish a copy of the findings to the Contractor. Should the Government verification reveal a nonperformance by the Contractor, a Cure Notice may be issued.

A Government employee shall not be considered an Inspector unless he identifies himself as such to the Contractor, the Contractor Representative, or Quality Control Inspector. No Inspector is authorized to change any provision of the specifications without written authorization of the Contracting Officer, nor shall the presence or absence of an inspector relieve the Contractor from any requirements of the Contract.

1.6.3 Recognized Holidays:

Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:00 am – 7:30 pm (March 1-August 31) and 7:00 am – 6:30 pm (September 1 – February 28) twice a week every Monday and Friday. The morning for Trash collection and cleaning the public restrooms is the best timeframe. Coordinate with Refuge Manager the timeframe to clean facilities. At times, during the most popular holidays such as Easter, 4th of July, Labor Day, Memorial Day, Christmas, and New Year’s, services may be three times a week. Work may be required on holiday periods during heavy visitation. The Contractor must, always, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Vieques NWR located at State Rd 997 km 3.2, Vieques, PR 00765, Puerto Rico. Vieques NWR East and West Tract location images below. See Appendix No. 1 Vieques NWR Map.

1.6.6 Type of Contract: The government will award a Firm-Fixed Price type Contract.

1.6.7 Security Requirements: Contractors working on federal facilities require a Background Investigation. Awarded Contractor must complete a background investigation as a term and condition of the contract. Failure to submit to or successfully complete a background investigation will be grounds for lost consideration for contract award or contract termination. Cleaning personnel without a National Agency check and Inquiries (NACI) shall not have access to work areas without being escorted by a Fish and Wildlife Service Employee until the background investigation is completed and has cleared the individual.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. Not applicable.

1.6.8.3 Lock Combinations. Not applicable.

1.6.8 Special Qualifications/Permits and Licenses: The Contractor shall, at his own expense, obtain any licenses or permits required to perform all aspects, requirements, and work under this contract. The Contractor shall comply with all current Federal, State, and local laws and regulations and shall comply with any subsequent changes.

1.6.9 Post Award Conference/Periodic Progress Meetings: Contractor shall attend a pre-cleaning meeting prior to commencement. Vieques NWR designated Contracting Officers Representative (COR) will conduct a walk-through with all/each of the custodial staff to provide the specifics of each task, including the materials/cleaning chemicals to be used. The contracting officer, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government:

Contracting Officer:

Lisa Rodriguez, U.S. Fish and Wildlife, Joint Administrative Operations, Acquisition Goods & Services Email: lisa_rodriguez@fws.gov Ph: 505-248-6797

Contracting Officer Representative (On-site Government Representative):

Mike Barandiaran, Refuge Manager, Vieques National Wildlife Refuge, Email: mike_barandiaran@fws.gov Mobile 787-457-0088

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel Not applicable. No travel required outside Vieques NWR.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services Not applicable.

3.2 Facilities Suitable space will be provided for the Contractor's use for work performed under this contract, as listed below. The Contractor shall maintain such space to the same, or higher standards, as similar areas occupied by the Government, and shall assume responsibility for the safekeeping of facilities provided. The Contractor shall not use those grounds or facilities as a place of habitation.

At the completion of the contract, all facilities and equipment shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by the fault or negligence of the Contractor or Contractor employees. Modifications or changes shall not be made to any facilities without prior written approval of the COR. Any approved modifications to the facilities shall be at the Contractor's expense.

The Contractor shall be responsible for maintaining physical security for Government furnished facilities and property. Should the Contractor reject any or all Government furnished facilities, the Contractor shall provide all necessary facilities at no cost to the Government. All Government furnished facilities shall be used only for the performance of work specified herein.

3.3 Utilities The Government will furnish available utilities to perform the specified work. At remote locations the Contractor shall supply his own utilities such as water. The Contractor shall make a dedicated effort to conserve utilities and shall comply with all Government regulations regarding energy conservation. Government furnished utilities shall be used only in the performance of work specified in this contract. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide all cleaning equipment and material, including small trash bags to clean all the facilities: Visitor Center is 1,300 Square Feet which includes all public areas and Office includes staff offices, restrooms, and breakroom at the maintenance shop 400 Square Feet under Section 1.4.3.

The Government will supply 55 Gallon Trash Containers under Section 1.4.1.

3.5 Materials: The Government will provide all cleaning equipment and material, including small trash bags to clean all the facilities: Visitor Center is 1,300 Square Feet which includes all public areas and Office includes staff offices, restrooms, and breakroom at the maintenance shop 400 Square Feet under Section 1.4.3.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract under Sections 1.4.1 and 1.4.2 and that are not listed under Section 1.4.3 of this PWS.

4.2. Supplies: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract under Sections 1.4.1 and 1.4.2 and that are not listed under Section 1.4.3 of this PWS.

The Government will supply 55 Gallon Trash Containers under Section 1.4.1.

All Material Safety Data Sheets (MSDS) for all chemicals used in the cleaning of these buildings. MSDS’s shall be given to the COR prior to use.

4.4. Equipment : The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract under Sections 1.4.1 and 1.4.2 and that are not listed under Section 1.4.3 of this PWS.

PART 5

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/ Vieques National Wildlife Refuge Map

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Method of Surveillance

PRS # 1.

TRASH REMOVAL SERVICES

PRS # 2

PUBLIC RESTROOM CLEANING

Twice a week. Partitions, walls, floors, grout and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean.

Restroom Supply and Service. Twice a week. Supply Room, as needed, paper towels, soap, air freshener, and toilet paper has been refilled.

PRS # 3

VISITOR CENTER/OFFICE CLEANING SERVICES

Damp Wipe. Twice a week. No dirt shall be left in corners, behind doors, or on/under floor mats

Sweep/Wet Mop. Twice a week (restrooms)/Once a week (entire building). No dirt shall be left in corners, behind doors, or on/under floor mats.

Clean/Low Dust. Once every week. No smudges, marks, dust, dirt, debris, streaks, food, cobwebs, rust or stains left on surfaces. This applies to all offices, restrooms, work rooms, common areas, hallways, kitchen area, and the reception area.

Trash Removal. Twice a week. Receptacles must be empty, clean, disinfected, and free of residue and offensive odors. The liners shall be replaced and undamaged. All collected waste/ trash has been disposed and placed in a designated area. All cardboard boxes have been broken down and removed from office and placed in a designated area.

Restroom Cleaning. Twice a week. Partitions, walls, floors, grout and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean.

Restroom Supply and Service. Twice a week. Supply Room, as needed, paper towels, soap, air freshener, and toilet paper has been refilled.

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