PERFORMANCE WORK STATEMENT_CCIFC Janitorial SVC 01-23-20 Update.docx

JANITORIAL SERVICES—Dixie National Forest Color Country Interagency Fire Center (CCIFC) Main Dispatch Building Janitorial Contract

13. PERFORMANCE WORK STATEMENT

Introduction The United States Department of Agriculture (USDA), Forest Service (FS), Intermountain Region, Dixie National Forest has a requirement for janitorial services for the CCIFC Main Dispatch Building.

Scope of Contract A. Project Description The purpose of this contract is to provide for janitorial services at the Color Country Fire Center, Cedar City, Utah, in strict compliance with the terms, specifications, conditions, and provisions contained herein. The Contractor shall furnish all labor, supplies (except Government-furnished property listed below), equipment, transportation, and supervision necessary to meet the requirements of this contract. The office work area consists of approximately 10,000 square feet, all on one floor. The Floor is divided into eight work areas, two hallways, four restrooms, two locker/shower rooms, one conference room, one reception area, one copy room, one break room, and one fitness center room. There are six exterior entrances. All areas are carpeted areas except the restrooms, hallways, entry way, and locker rooms--which are VCT or ceramic tile. Required service shall be performed after 5pm and completed before 7AM on weekdays (M-F).

The project consists of the following services:

Weekly Services:

· Vacuuming carpeted areas

· Mop tiled areas

· Clean Desktop/table tops

· Walls (spot clean)

· Dusting (6’ and below)

· Trash cans emptied

· Trash can liners replaced

· Sinks and fixtures, scrubbed

· Microwave, scrubbed

· Mirrors, cleaned

· Toilets, scrubbed

· Soap dispensers, filled

· Towel dispensers, filled

· Shower, scrubbed Monthly Services:

· Dusting (higher than 6’)

· Refrigerator, scrubbed

· Windows, cleaned Quarterly Services:

· Carpet, shampooed B. Project Location The janitorial work to be performed is for the Color Country Interagency Fire Center located at 1770 West Kittyhawk Drive, Cedar City, Utah 84721. Located between; Davis Heating & A/C Service, Inc. and the old Cedar City Animal Control. Please see attached maps provided.

Hwy 56/200 N Exit 57 I-15 Airport Rd Kittyhawk Drive CCIFC Main Dispatch Building

Figure 1: Map from I-15 to Color Country Interagency Fire Center (CCIFC) Kittyhawk Drive Davis A/C & Heating CCIFC Main Dispatch Building Old Cedar City Animal Control Airport Rd Dixie NF WCF Maintenance Shop

Figure 2: Layout of Color Country Interagency Fire Center (CCIFC) Points of Contact (POC):

E-Mail: adam.howes@usda.gov Janitorial Services The following items are to be provided for this contract (but is not limited to);

· Restroom – Toilet, shower, countertop, floor, sink and fixtures are cleaned and free of debris. Dispensers should be checked and filled, to ensure adequate supply is available until next service visit.

· Floors – Carpeted areas need to be vacuumed weekly. Tile floors will need to be mopped weekly. Each area should be clean and free of debris.

· Dusting – Areas include; furniture, file cabinets, fixtures, window sills, office partitions, and blinds. Ensure all items are free of obvious dust, dirt, and cobwebs. Areas below 6’ will be cleaned weekly. Areas above 6’ will be cleaned monthly.

· Glass – Clean all windows within the work area of the shop, weekly. Services should include both interior and exterior.

· Sinks – Cleaned and free of any debris or water marks, weekly.

· Waste Baskets – Emptied weekly. Liners need to be replaced weekly.

All work will be performed weekly, unless otherwise documented differently, by the Government. Please ensure all items listed are cleaned as indicated. Inform COR of any changes to the schedule or concerns.

Please contact the COR 24-48 hours prior to any adjustments to an established day of weekly services. Monthly services should occur during the first week of each month. Quarterly services will need to be arranged with the COR.

WORK SCHEDULE

With the exception of emergency work which requires immediate attention, all work under this contract shall be accomplished outside of regular office working hours. Recommended hours of service are before 6AM and after 6PM on weekdays (M-F). The Contractor will not be required to perform work on a National Holiday, or the day the Holiday is observed. In the event that a work schedule falls on a National Holiday (or the day the Holiday is observed) the services normally scheduled for that day shall be performed either the day before or the day after the holiday.

Federal Holidays are:

New Year’s Day Independence Day Veteran’s Day Martin Luther King Jr. Day Labor Day Thanksgiving Day President’s Day Columbus Day Christmas Day Memorial Day

Unforeseen Building Closures – When an unforeseen building closure occurs on a regularly scheduled day of work, the Government shall have the following options:

a. To require the Contractor to perform work necessary to sustain operations on the following normal duty day.

b. To forgo the work and reduce payment due the Contractor accordingly for work not performed.

GOVERNMENT FURNISHED PROPERTY

The following supplies will be furnished by the Government and provided to the Contractor as needed for use in the performance of this contract. This property shall be used and maintained by the contractor in accordance with the provisions to the “Government-Furnished Property” FAR clause contained in this contract:

a. Keys and entrance code to access buildings. Keys and entrance code furnished to the Contractor shall be returned upon termination of the contract, shall not be shared and shall be kept confidential. Keys shall not be duplicated.

b. Dumpster for refuse on site.

c. Dumpster/container for cardboard recycling on site.

CONTRACTOR-FURNISHED SUPPLIES, MATERIALS AND EQUIPMENT

The Contractor shall provide vacuum(s), carpet cleaner(s), carpet shampooers, and any other cleaning equipment, materials and supplies necessary to adequately meet the cleaning specifications and perform this contract according to all of the terms. No flammable or explosive liquids such as gasoline will be stored. The Contractor shall submit a list of cleaning products to be used to the Contracting Officer’s Representative (COR), for approval at the pre-work conference and at any time that the approved product is replaced with a different product.

The contractor shall provide toilet tissue, hand soap, paper hand towels, plastic trash bags, paper bags and all other supplies necessary to perform the required services as stated herein. Supplies shall meet the existing equipment manufacturer’s specifications.

The Contractor will be permitted to store small quantities of Contractor-furnished supplies and equipment in the Government building. Supplies furnished by the Contractor shall be maintained in a neat, orderly manner by the Contractor when stored at a Government Facility within the designated area. Contractor shall provide Material Safety Data Sheets for chemicals in cleaning compounds. Material Safety Data Sheets (MSDS) shall be posted in the storage area. Contractor shall meet all OSHA requirements for storing cleaning compounds/chemicals if stored on Government premises. If a piece of equipment needs repair or is determined unsafe by the COR or Safety Officer, the Contractor shall immediately stop using the equipment. Defective equipment shall be repaired or replaced within 72 hours.

The Contractor must comply with Section 9002 of the Farm Security and Rural Investment Act of 2002 (FSRIA), Executive Order (EO) 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” and the Federal Acquisition Regulation to provide bio based products.

The Contractor shall utilize products and material made from bio based materials (e.g., bio based greases, bio based hydraulic fluids, bio based absorbents) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR). The following is an example list of products that may be used in this contract for Janitorial Services for which bio based products are available. The list is not all inclusive. It is desirable that vendors be able to supply the greatest number of bio based products listed meeting the health and environmental specifications.

· Adhesive and mastic removers

· Air fresheners and deodorizers including dispenser

· All-purpose cleaner

· Bathroom cleaner

· Brass polish/cleaner

· Carpet cleaners

· Chrome polish/cleaner

· Cream cleaner

· Degreaser/cleaner

· Deodorizer

· Disinfectant sanitizer

· Drain cleaners

· Extraction fluid

· Floor finish

· Floor finish restorer

· Floor sealer

· Floor stripper

· Furniture cleaners and protectors

· General purpose household cleaners

· Glass cleaner

· Grout sealer

· Gum remover

· Heavy duty cleaner

· Laundry detergent

· Lime and scale remover (tub and tile cleaner)

· Liquid hand soap including dispenser

· Metal cleaners and corrosion removers

· Microbial cleaners

· Multipurpose cleaners

· Neutral cleaner (liquid)

· Solvent

· Stain remover

· Stainless steel polish

· Toilet bowl cleaner

Bio based products that are designated for preferred procurement under USDA’s Bio Preferred program must meet the required minimum bio based content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their bio based products such as bio based content.

In addition to the bio based products designated by the U.S. Department of Agriculture in the Bio Preferred Program, the Contractor is encouraged to use other bio based products.

The Contractor shall submit with the initial proposal a complete list of bio based products, indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials that are to be used in carrying out the requirements of the contract. Additionally, the winning Contractor on each anniversary date of the contract shall compile a complete list of bio based products, including the information above, purchased to carry out the contract requirements. The Contractor shall list volume to be used and total cost for each individual product. This information will be used for reporting purposes.

The Contractor shall comply with the provisions at FAR 52.223-1, Bio based Product Certification.

The Contractor shall comply with the clause at FAR 52.223-2, Affirmative Procurement of Bio based Products under Service and Construction Contracts.

Proposed bio based custodial products which must be selected in accordance with the criteria included above. At a minimum, must identify products by brand name for each of the product types.

NOTE: A Contractor may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

GOVERNMENT AND CONTRACTOR RESPONSIBILTIES

Government Responsibilities – The Government will not be responsible for damage occasioned by fire, theft, and accident or otherwise, to the Contractor’s supplies, materials, or equipment in storage. In addition, the Government will not be responsible for damage to the Contractor’s and his/her employee’s personal belongings brought into the building.

Contractor Responsibilities – The Contractor shall not employ persons for work on the contract if such employee is considered by the Contracting Officer’s Representative (COR) to be a potential threat to the health, safety, security, general well-being, or operation mission of the Agency.

a. The Contractor is responsible for loss, theft, damage, or destruction of any Government or personal items belonging or assigned to the occupant or user in any office or other rooms of the facilities when such acts can be proven, beyond a reasonable doubt, to be the fault of the Contractor of one of his/her employees, agents or subcontractors. Building finishes or appurtenances soiled or damaged due to the contractor’s operations shall be cleaned, repaired, replaced, or restored to a condition not less than existing immediately prior to the damage and without cost to the government. Damaged items should be reported to the contracting officer for determination.

b. Anyone employed by the Contractor must be 18 (eighteen) years of age or older. No one under the age of 18 shall be permitted to work in the building or on the premises. The Contractor shall ensure that no one but the Contractor and/or his/her employees have access to the premises.

c. The Contractor is also responsible for ensuring that his/her employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones or equipment except for emergency calls to the Contracting Officer, police, or fire departments. The government prohibits any internet/computer use.

d. The Contractor shall supply some type of identification that must be work at all times while on the premises by Contractor and his/her employees. (FAR 52.204-9 -- Personal Identity Verification of Contractor Personnel)

e. The Contractor shall inform the Contracting Officer’s Representative (COR) of any items in need of repair/replacement.

f. Key Control – the Contractor will establish and implement methods of ensuring that all keys issued by the Government are kept secure in the Contractor’s possession and are not used by unauthorized persons.

1. Keys issued by the Government shall not be duplicated.

2. The Contractor will report the occurrence of a lost key to the contracting Officer no later than the next duty day.

3. The Contractor will be required to reimburse the Government for replacement of locks or rekeying as a result of the Contractor loss of keys. In the event a mate key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

4. It is the responsibility of the Contractor to prohibit the use of keys issued by the government to persons other than the Contractor’s employees. It is also the responsibility of the Contractor’s employees to prohibit the opening of locked areas by Contractor’s employees to permit entrance of persons other than Contractor’s employees engaged in the performance of assigned work in those areas.

g. Energy Conservation – Contractor shall turn on lights in rooms only during the time needed to perform the required work and shall ensure that all lights, except those required to remain on, are turned off in each room as it is completed.

h. Safety – The Contractor shall be responsible for instructing company employees in appropriate safety measures. Caution should be used when placing or use of mops, brooms, or any equipment in traffic lanes or other locations. The Contractor shall provide, place, and remove appropriate warning signs for wet or slippery floor areas caused by cleaning or waxing applications. Cloths, mops or brushes containing a residue to wax or other combustible material subject to spontaneous ignition shall be disposed of or stored outside the buildings.

REGULATIONS/POLICIES

All activities for this contract are governed by the applicable Federal Acquisition Regulations (FAR) as supplemented by the Department of Agriculture Acquisition Regulations (AGAR) and the Forest Service Acquisition Regulations (FSAR) and established local policy and procedures.

TRAVEL

Travel reimbursement is not authorized under this contract.

GOVERNMENT VEHICLES

For purposes of this contract, Government furnished resources shall not include Government Vehicles, nor shall contractor personnel be allowed to ride in Government vehicles without prior authorization by the Contracting Officer.

SECURITY

The Contracting Officer’s Representative (COR) for this contract will assist with the Contractor’s entry into secure areas and inform the Contractor of security procedures. The Contractor shall comply with all security procedures.

All doors shall remain locked while Contractor performs the work and the Contractor shall ensure that all exterior doors are shut and locked prior to departure. The Contractor shall also ensure that all unnecessary lights and faucets are turned off, and all windows are closed.

All secured interior office doors shall remain locked while Contractor performs the work and the contractor shall ensure that those doors are locked and secured prior to departure. Offices shall only remain open while Contractor is present.

The Contractor shall not adjust any mechanical equipment controls, shall report any fires and hazardous conditions, shall turn in lost and found articles, and shall notify the Contracting Officer’s Representative (COR) when an unauthorized or suspicious person(s) is seen on the premises.

The Forest Service reserves the right to perform security checks on Contractor employees.

TRAINING

The Contractor is responsible for all training for its employees except when training can only be provided by the Forest Service. Requests for training by exception must be provided to and approved by the CO prior to the Government conducting training.

CONTRACT PERFORMANCE PERIOD

The contract will be awarded:

CCIFC Main Dispatch Building Janitorial – with a base period beginning April 1, 2020 continuing to March 31, 2021.

There is a possibility for 4 (four) option years:

Option Year 1 – April 1, 2021 to March 31, 2022 Option Year 2 – April 1, 2022 to March 31, 2023 Option Year 3 – April 1, 2023 to March 31, 2024 Option Year 4 – April 1, 2024 to March 31, 2025

DELIVERABLES

The tasks for each functional area are outlined in PROJECT DESCRIPTION and JANITORIAL SERVICES. The performance of the tasks will be monitored periodically based on the Performance Requirements Summary Sheet (Attachment B) and reported monthly via the Quality Assurance Checklist (Attachment A). The completed Checklist will be retained in the Contracting Officer’s Representative (COR) file and a copy provided to the Contracting Officer.

QUALITY

The Contractor shall develop and maintain a quality program to ensure the required services are performed in accordance with commonly accepted commercial practices, which may include service checklists or reports. The Contractor shall implement procedures to identify, prevent and ensure non-recurrence of defective services. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in the PWS.

The Contracting Officer’s Representative (COR) will perform bimonthly inspections to evaluate the quality of work being performed. At any time when work is performed and is not in compliance with specifications, the Contractor will be informed and required to correct the deficiencies in accordance with FAR Clause 52.246-4 Inspection of Services Fixed Price (Section E.1). Acceptance of work will be determined by inspection of the entire job and will be based on adherences to the specification. The Contracting Officer’s Reprehensive (COR) will record the results of these inspections on a Quality Assurance Checklist (Attachment A). Inspection will be conducted more frequently as deemed necessary by the Contracting Officer’s Representative (COR).

GOVERNMENT REMEDIES.

The Contracting Officer shall follow FAR 52.249-8 Default (Fixed-Price Supply and Service), for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

PERFORMANCE-BASED CONTRACTING.

Quality will be measured based on the standards and objectives listed in the Performance Requirements Summary (Attachment F).

IDENTIFICATION OF CONTRACTOR EMPLOYEES:

All contract personnel are required to identify themselves as contractors. In any situations where their contractor status is not obvious to third parties, they must make their status known to avoid creating an impression that they are Government employees.

CLEANING FREQUENCY AND QUALITY ASSURANCE:

The cleaning services shall be performed at the frequencies on the attached schedule (Service and Frequency). Performance shall be based on the government’s evaluation of the results, not the frequency or method of performance. The evaluation of results will be based on tenant satisfaction, inspection observations, and accepted trade practices. The following standards will be applied in measuring the acceptability of the Contractor’s performance.

a. Restroom: Restroom areas will be visually inspected to ensure that all fixtures are maintained at a high level of shine, cleanliness, and sanitization. Partitions, doors, and walls will be visually inspected to ensure that they are free of obvious dirt, graffiti, and dust. Restroom supplies will be inspected to ensure that an adequate supply is maintained at all times.

b. Floors: Visually inspect all flooring to ensure that they are clean with no evident of build-up or discoloration, and that all hard and resilient floors are maintained to an overall clean appearance.

c. Carpets: Visually inspect carpets and mats to ensure that they are clean and free of obvious dirt.

d. Dusting: Visually inspect all dust catching surface (horizontal and vertical) including furniture, file cabinets, fixtures, window sills, office partitions, and venetian blinds to ensure that they are free of obvious dust, dirt, and cobwebs.

e. Glass: Visually inspect all interior glass surfaces excluding all windows except entry-way windows) to ensure that they are clean and free of streaks and smudges.

f. Drinking Fountains and Sinks: Visually inspect drinking fountains and sinks to ensure that they are clean, sanitized, free of water marks, and any other debris or encrustation.

g. Waste Baskets: Visually inspect to ensure that all trash is removed.

h. Lights: Change burn-out light bulbs. Government will furnish light bulbs.

Work will be performed daily and will be documented on Contractor work check list.

*Cleaning service is required seven nights a week.

SERVICE AND FREQUENCY – April 1st through March 31st

Requested

General Cleaning:

Empty recycle containers & place in appropriate recyclable bin Every Sunday

Perform complete toilet room & lock room cleaning including all fixtures, floor, shower stalls, & doors Daily*

Winter Schedule requires cleaning three days per week---Weekend, Tuesday, & Thursday

SERVICE AND FREQUENCY – April 1st through March 31st

Floors (resilient) – Strip, re-wax & buff (minimum 2 coats of wax) Mid-November & Mid-March

General Cleaning:

Empty recycle containers & place in appropriate recyclable bin Every Sunday

Perform complete toilet room & lock room cleaning including all fixtures, floor, shower stalls, & doors Three times weekly

INSPECTION AND ACCEPTANCE

Per Quality Assurance Plan (QASP).

MEASUREMENT AND PAYMENT

Payment will be made monthly for the janitorial services that have been satisfactorily provided during that month. Work which does not meet specifications, and which is not corrected will be handled in accordance with Quality Assurance Plan.

Attachment A – QASP

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

FOR SUPPORT OF

Janitorial Services Dixie National Forest Issued March 2020

TABLE OF CONTENTS

QUALITY ASSURANCE SURVEILLANCE PLAN - (QASP)

1.0 INTRODUCTION

This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled Janitorial Services Dixie National Forest). The Contractor shall provide janitorial services.

This QASP sets forth the procedures and guidelines the Forest Service will use in ensuring the required performance standards or services levels are achieved by the Contractor.

2.0 PURPOSE

2.1 The purpose of the QASP is to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the tasks specified in the contract. The QASP provides a means for evaluating whether the Contractor is meeting the performance standards/quality levels identified in the PWS and the Contractor’s quality control plan (QCP), and to ensure that the government pays only for the level of services received. The required performance standards and/or quality levels are included in the PWS and in Attachment F, “Performance Requirements Summary.” If the Contractor meets the required service or performance level, it will be paid the monthly amount agreed on in the contract.

2.2 This QASP defines the roles and responsibilities of all members of the integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the Contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results.

2.3 The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is not intended to duplicate the Contractor’s Management Plan. The Government may provide the Contractor an informational copy of the QASP as a n Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

3.0 ROLES AND RESPONSIBILITIES

3.1 The Contracting Officer

The contracting officer (CO) is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the Contracting Officer's Representative (COR) and the Contractor. The CO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the Contractor’s performance, and must be identified and designated by the CO.

3.2 The Contracting Officer’s Representative

The contracting officer’s representative (COR) is designated in writing by the CO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the CO for action. The COR will have the responsibility for completing QA monitoring forms used to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

4.0 METHODS OF QA SURVEILLANCE

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate Contractor performance when appropriate. The primary methods of surveillance are:

· Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Quality Assurance Checklist.

· Random Checks/Inspections on Completion of Workload Taskings – Random checks will be conducted to ensure compliance with the intent of the Performance Work Statement and common commercial practices. The COR will conduct the random monitoring.

4.2 Customer Feedback

The Contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR. The COR will accept those customer complaints and investigate using the Quality Assurance Checklist.

Customer feedback may also be obtained from the results of formal customer satisfaction surveys.

5.0 DOCUMENTATION

5.1 Quality Assurance File

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’ s performance of the quality assurance function, including the originals of all Surveillance Activity Checklists. All such records will be retained for the life of this contract. The COR shall forward these records to the Contracting Officer monthly, unless otherwise requested.

6.0 RESOLVING PERFORMANCE ISSUES

6.1 Actions to Remedy Unacceptable Performance

When performance is deemed unacceptable, the COR will so inform the Contractor’s on-site representative. Disputes should be referred to the CO for resolution. If any services do not conform to contract requirements, the Government may require the Contractor to re-perform the services to conform with contract requirements at no additional cost to the government. When sub-par performance cannot be corrected by re-performance, the Government may:

· Seek monetary or any other negotiated form of consideration, as well as require the Contractor to take action to reasonably ensure future performance conforms to contract requirements.

· By separate contract or otherwise, perform the services and charge to the Contractor any cost incurred by the

· Government that is directly related to the performance of such service.

· Issue Cure Notice.

· Issue Show Cause.

· Terminate the contract for government convenience.

· Terminate the contract for cause.

6.2 Problem Resolution

The COR, CO and Contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a bilateral contract modification.

Attachment B

PERFORMANCE ASSESSMENT FORM

DATE OF INSPECTION

NAME OF CONTRACTOR:

EVALUATION OF CONTRACTOR’S PERFORMANCE (Unacceptable, Acceptable, Superior):

NARRATIVE DISCUSSION OF CONTRACTOR’S PERFORMANCE DURING VISUAL INSPECTION:

Trash Removal:

Cleaning of floors/carpet:

Cleanliness of Bathrooms:

Sidewalks, approaches, steps, landings, parking areas (cleaning, snow removal):

Miscellaneous comments (i.e., window cleaning, dusting, supplies, walls, drinking fountains, sinks, sidewalk, etc.):

PREPARED BY:_______________________________________ DATE:

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